Customer did not leave a comment.michelle B.
Customer Reviews for Buchalla
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mireya V.
They were very helpful and friendlyROBERT L.
Customer did not leave a comment.Jonathan M.
Customer service was good.RAMON S.
Awesome! Very convenient to where I'm unloading the trailer and trucks! Very friendly and helpful in all aspects!Robert L.
Customer did not leave a comment.KEITH M.
Customer did not leave a comment.Vincent N.
I received two text messages from U-Haul giving me two different locations to drop off the truck and car hauler. I choose the location nearest my destination point but the system wouldn't allow me to use that location and I had to drive north several miles to the other location to drop off equipment. Also, when trying to utilize the website for the drop off location, it never would recognize that location on my IPhone. Frustrating!ROBERT L.
Customer did not leave a comment.Joe H.
Customer did not leave a comment.Jacob N.
Best treat you like familyAnthony R.
Customer did not leave a comment.SHERMAN M.
Good, friendly staff. Keep it up, y'all!Timothy M.
Very nice people.Lawrence W.
Customer did not leave a comment.randall B.
enjoyed doing business with themPearly J.
Receptionist was very helpful and patient as we carefully examines and marked the exterior nicks.Jane D.
I highly recommend Buchalla for U-Haul rental. They were friendly, quick, and efficient. I have rented U-Hauls at other locations in the area, and none of them come close to the service, quickness, and ease of service I received at Buchalla.Victoria F.
Customer did not leave a comment.Ralph V.
Customer did not leave a comment.Buddy K.
Our U-Haul contact and dealer did a very good job getting us off to a successful transfer. I wish we had gotten a larger truck. We could not transfer all of our belongings in one trip. Nevertheless, we will likely use you again.Thomas M. P.
Great job everyoneDANIEL G.
Very nice people, a pleasure to work withVicki M.
Customer did not leave a comment.EDWARD V.
Everything went great!Jose I.
Customer did not leave a comment.Erika R.
You did a great job. Keep up the great work.Charles J.
no complaints here---nice people and great serviceRONALD H.
Great people!GARY S.
Good experience. Picked up on a Saturday the business is closed so everything is done on an app on your phone. It went smoothlyKyle R.
Customer did not leave a comment.Jonathan G.
Customer did not leave a comment.LARRY N.
Customer did not leave a comment.douglas H.
Customer did not leave a comment.Rick V.
Customer did not leave a comment.John M.
Customer did not leave a comment.Jerry D.
I liked everything but the .79 per mile addition. Truck was great, very clean. ThxGary G.
Customer did not leave a comment.Alain L.
Customer did not leave a comment.OSCAR R.
Customer did not leave a comment.Alan S.
One of the tires only had 10psi and should have been checked before I left with the trailer.Dan C.
Nothing. The customer service was excellentMario M.
Customer did not leave a comment.james K.
Before getting a trailer here I went to 3 other uhaul locations that showed they had the trailer at that location but all of them didn't. After 2hrs and 30 miles of driving around I was directed to them and was helped great service their.Dennis D.
I ended up cleaning the interior of the truck before leaving on my tripDavid G.
Check the air in the tires before renting equipment 1 had 18lbs. 1 had 24 lbsrichard J.
Customer did not leave a comment.CATHERINA R.
Rent from Buchalla Small Engine. They are very helpful..james R.
Customer did not leave a comment.James S.
Have more than 1 person available to assist. Returning truck took over 30 mins because the only rental agent was dealing with a particularly difficult customer. It was aggravating.Lawrence S.
Customer did not leave a comment.Norman M.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.David B.
Both parties were super customer friendly and kind and helpfulAaron D.
Customer did not leave a comment.Scott L.
Not one thing. They're the best!!Wanda H.
Customer did not leave a comment.Frank A.
Customer did not leave a comment.JORGE R.
Truck was in very poor condition. Fuel was not recorded correctly. I had to put more fuel back into the truck then what I was given.Scott L.
Customer did not leave a comment.Dana S.
Customer did not leave a comment.Giovanni M.
Customer did not leave a comment.Gwen R.
Nothing,they were the nicest people I have ever felt with. So glad I ended up there.LARRY G.
Customer did not leave a comment.Al M.
Very nice people.Barbara B.
Customer did not leave a comment.Darwin S.
You could actually have the place on the contract for drop off take the trailer. I showed up with the trailer and Sentry Storage told me they didn't have room for it. So, I had to waste my time and gas to go across town to drop it off. Not like I was busy moving into a house or something right? RidiculousJoseph S.
Customer did not leave a comment.David G.
Staff was very helpful and informative!Daureen M.
Customer did not leave a comment.Mary T.
Make the trailers usable at actual highway speeds. Florida to Virginia at 55 mph creates unsafe conditions for other drivers who are going the speed limit.Steven B.
Customer did not leave a comment.James W.
The equipment was faultyJason S.
Bonnie was great handling me and the system outage which delayed our move by half a day. Due to the delay, I am not happy overall but Bonnie did the best she could, given the circumstances. We appreciate her keeping us informed.Michael C.
Very nice people to deal with. Got me in and out as fast as possible. Would definitely rent from there next time.bryan C.
Customer did not leave a comment.Lee B.
Customer did not leave a comment.Mike K.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Zbigniew E.
Very busy. Could use more help. Professional and friendlyDavid J.
Customer did not leave a comment.Brian G.
Uhaul is hands down one of the best companies out there!! Other companies should take notice!!Bobbi F.
The trailer leaked and it was brand new !!!!! My couch was soak and wet when we arrived . NEVER again !!! U-haul said that there trailers are not water proof but just water resistant,,,,, WOW ! I wish I knew this before renting it. The whole idea of renting an enclosed trailer is to keep your stuff dry and clean. Get a clue U-haul !!!Ellen S.
Customer did not leave a comment.Bobbi F.
They did not refund our deposit. I am waiting on a check I better receive!pamela B.
Customer did not leave a comment.HAROLD T.
I was told when I picked up the trailer that I could drop it off at ANY uhaul location when I finished. When I tried, I was told that we had to drop it off at a specific dealer which lead me to driving 30 miles out of my way when it was all said and done.Robert C.
Customer did not leave a comment.Ivan M.
Nothing to improve. The people were extremely knowledgeable and unbelievably friendly! They went above and beyond. We were so impressed with them that my daughter and her family will he using them just a week later!!Cindy T.
Customer did not leave a comment.Richard Q.
Customer did not leave a comment.david K.
While the staff is lovely (Bonnie, Lisa, Brady), the transport was not ready on time. Then the light receptacle on the back of the truck wasn't working to light the transport lights. I stayed a night in a hotel because I didn't want to leave at 5pm when the truck was ready. I had to call all my hotels along the way and delay my stay for one day. The transport was not functioning properly along the way and looked bent when I returned it. The ride was VERY rough and uncomfortable the whole time. Gas cost four times what I anticipated. I was always a UHaul user, but never again. My three day travel was a nightmare. Sorry.Kathleen P.
Wonderful service, I Needed a trailer right away and they gave it right away. The people there were Incredible. Wii use again for any of my needs. Very convenient.Diane M.
Customer did not leave a comment.John P.
They should have walked me around the truck and explained the process, handed me the keys and go.Bill M.
Customer did not leave a comment.robert S.