Customer Reviews for Buckley RV Storage and More
(U-Haul Neighborhood Dealer)

1,091 reviews

10512 262nd Ave E   Buckley, WA 98321

(360) 761-1364

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    9 am–3 pm

Services at this Location:

Contact Us

(360) 761-1364

10512 262nd Ave E
Buckley, WA 98321

Services at this Location:

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    9 am–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service!

Garrett P. 
Rating:
5.0

Very good

Joseph R. 
Rating:
5.0

Everything was great, requested online was great. Computer at the office was a little slow 🐌 pulling my info. If I'm in eed again I will most definitely use this uhaul location

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
1.0

First thing I heard from the guy behind the counter at the Buckley location after mentioning I was there for a trailer rental was, “10 more minutes and I would have given your trailer away”. Nowhere was I told that a pickup time of 9:00am for a 24 hour rental would be cancelled if I showed up at 10:01am to pickup the rental. That shop has piles of garbage all over the shop, and smells like he just put a lit cigarette out before I walked in the door. Last I checked in Washington it's not legal to smoke inside of your place of business. Never going back to that location.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Levi H. 
Rating:
3.0

The good. My truck was not going to be available as reserved, but the Buckley site got another truck to come back early. The bad. Although tough to detect, there was grease on the floor. It ruined a $600 rug, and 10 to 15 of my storage tubs got grease on them. Cleanable but got on our clothes, shoes, floor of garage etc.. A mandatory floor cleaning and degreasing before all rentals. I would like a significant discount. I took pictures

Robert G. 
Rating:
5.0

Nothing the guy is friendly and the attention very grateful

MARCO A N. 
Rating:
4.0

Customer did not leave a comment.

Philip N. 
Rating:
5.0

The customer service was excellent. Your worker went above and beyond to make sure that we were able to use the trailer well

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

Darron S. 
Rating:
5.0

Customer did not leave a comment.

brian G. 
Rating:
5.0

I've rented several times from this location and the guys there are friendly professional and helpful. I'll gladly continue to work with them in the future.

DAVID C. 
Rating:
5.0

The host of the place was awesome, jovial and great to chat with. So helpful, awesome time!

John S. 
Rating:
5.0

I didn't notice that I was charged for extra insurance which was not a big deal, but I'm covered by usaa and I didn't need that. I used the trailer for a dump run that took barely an hour.

David C. 
Rating:
5.0

Nothing

William G. 
Rating:
4.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
4.0

Customer did not leave a comment.

Jake E. 
Rating:
5.0

Customer did not leave a comment.

christer H. 
Rating:
5.0

Very easy to rent to get on the road

Cheryl T. 
Rating:
5.0

Customer did not leave a comment.

Ray F. 
Rating:
5.0

Customer did not leave a comment.

EDGAR A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
1.0

The van was filthy had sticky stuff all over the steering wheel and the back had a bunch of paperclips in it. I didn't think much of it until I returned it and got the statement and they charged me $25 for cleaning. My wife and I used it for 3 hours abd 66 miles and did not eat or drink anything in it. Also the van had just over a quarter tank when I picked it up. I took a picture so that when I returned it I could fill to the same level. I filled it to a little more than when I picked it up and returned it. They charged me for gas also. When I called they told me I skipped a step at check in but in reality they skipped a few steps by not having it clean and not recognizing the gas level. I have rented here before but will not do so again.

Brett S. 
Rating:
4.0

Pick up & drop off were quick & easy! Thank you :)

Tara W. 
Rating:
5.0

Customer did not leave a comment.

SHASTA B. 
Rating:
3.0

Where is my final receipt? With the actual final charges.

Yalanda G. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Linda A. 
Rating:
5.0

Very quick drop off, no hassle and emailed receipt for rental. Great job here!

daniel E. 
Rating:
5.0

Customer did not leave a comment.

Alberto R. 
Rating:
5.0

The U-Haul representative made all the difference in a quality experience. He made the process smooth and was very helpful. 10/10 would recommend this gentleman and location

MATT M. 
Rating:
4.0

it was a very good experience on both ends. thank you for the stress free experience.

julie D. 
Rating:
4.0

All went very smoothly, keep up the great work.

Brad K. 
Rating:
5.0

Customer did not leave a comment.

Madison B. 
Rating:
5.0

Jay is the man in charge and a really nice guy to boot.

RAYMOND M. 
Rating:
4.0

Small mix up with keys but no other issues. Representative was very polite over the phone.

Jesse B. 
Rating:
4.0

Customer did not leave a comment.

Vic M. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
4.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

Nothing, the manager went above and beyond to accommodate us and made our move seamless

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Roni S. 
Rating:
5.0

Great location and excellent service. Professional and friendly staff. Will definitely rent from this location again.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Jackie M. 
Rating:
5.0

I was very happy with this UHaul location. The person who helped me was very friendly and went out of his way to make sure I got the equipment I needed and felt safe in the vehicle. A very positive experience!

Samantha Z. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

I had a great experience renting a trailer from the Buckley location. The gentleman that took care of me was very nice.

Stephanie S. 
Rating:
4.0

Customer did not leave a comment.

Windee H. 
Rating:
5.0

Customer did not leave a comment.

Tameria W. 
Rating:
4.0

Customer did not leave a comment.

Debbie F. 
Rating:
3.0

One of the employees was a nice helpful guy and the other was not.

Mark B. 
Rating:
2.0

Great customer service. Facility needs refurbishment .

Mike R. 
Rating:
4.0

Scheduling was incorrect but we got a bigger truck the day we needed a truck so it worked out great.

Trish S. 
Rating:
4.0

I'm only giving this a 4 star, because the trailer I rented was not provided with a safety pin and I had to purchase one on the road.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
4.0

The only issue is that I was charged a lot more than what the rental agreement online that I had agreed to with no explanation as to why.

Taumi D. 
Rating:
5.0

Friendly & fast

Troy T. 
Rating:
3.0

showed up late to drop of vehicle and got yelled at by guy who rented the uhaul to me. then had a truck drive up and watch me while I turned in the keys and such. I didn't feel comfortable going there after this experience

jason L. 
Rating:
5.0

Customer did not leave a comment.

Travis N. 
Rating:
5.0

Absolutely nothing to improve the service we received, Thank you.

darrell F. 
Rating:
3.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

I have been recommending UHaul U-boxes to everyone I know. I'm very pleased with the experience and would do it again.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Lee L. 
Rating:
5.0

No comments for improvement. Very customer friendly and always has the equipment I need to rent! Thanks team!

Aaron W. 
Rating:
3.0

Customer did not leave a comment.

Jill P. 
Rating:
4.0

Customer did not leave a comment.

Odell T. 
Rating:
5.0

There's a good man behind the counter and he took great care of me. Very much appreciated.

Tracey N. 
Rating:
5.0

Customer did not leave a comment.

MIKE P. 
Rating:
4.0

I was surprised how well it went, the ease of getting the equipment, returning, and accuracy of the estimate. Well done!

larry C. 
Rating:
1.0

I need to speak with someone about a recent event that occurred Friday august 26th. I rented a 6x12' open utility trailer with ramp from the Buckley U-Haul location. I backed up as directed and I was told to do the walk around inspection as the local U-Haul employee was hooking up the trailer to my hitch. After we did some checking of lights I was told “you're good to go”. After I picked up $800 worth of lumber I was driving on a 2 lane highway when the trailer came disconnected from my hitch. Thankfully the metal chains kept the trailer from fully separating from my vehicle. The trailer swing violently left to right and came crashing into the back of my suv when I was slowing down to come to a stop. THANKFULLY, there were no cars immediately near me. Upon stopping it was immediately clear what the issue was. The screw down locking device on the nose of the trailer was never spun down to lock down on the ball hitch. I took videos and photos (attaching them) to show what was discovered. I reattached the trailer correctly this time, and continued my trip. When I completed the trip and returned it I discovered my bumper became loose and has multiple damaged areas. My trailer hitch has metal damage from where the trailer slammed into it. I need someone to tell me how U-Haul will be fixing this issue.

Patrick L. 
Rating:
5.0

Jay was great. Quick pick up and drop off. Very flexible in extending for an extra day.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Jay is always the best, thanks.

Ira M. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Stephen Y. 
Rating:
5.0

The person working there always does an amazing job and is the reason I keep going to that location.

Jason E. 
Rating:
4.0

Corporate Uhaul needs to move around 6x12 trailers. Took me 2 weeks to get one due to them all being I. Areas an hour away. 1 site had 4 another had the entire lot of them. They were 2 hours away. Yet in sumner buckly area there were none. Makes hard to plan a move

tim D. 
Rating:
5.0

Equipment was there ready to go. Staff was very helpful and friendly.

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

Chuck E. 
Rating:
5.0

The best service!!!

Siarhei H. 
Rating:
4.0

Customer did not leave a comment.

Kristofer G. 
Rating:
2.0

Vehicle was average but the Customer service was not acceptable. This was definitely a learning lesson that I will not repeat again. The gas tank was not full when I picked it up but yet I was required to return it completely full. This site is not a good customer service based facility.

paul H. 
Rating:
5.0

Had a great experience. Everything went as expected. Customer service at Buckley RV Storage and More was prompt, friendly, and straight forward. I have no complaints.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Devon W. 
Rating:
1.0

I was bait and switched on the price of the rental. The original charge was supposed to be 20 a day and 1.99 a mile for three days. I called on the third day before the truck was due and asked for three more days. I was told that they could give me one more day. The Buckley Uhaul then charged me the weekly rate of three hundred dollars added the insurance which I specifically declined. So I was charged for a week at the higher rate which I didn't agree to and insurance when really I had the truck 4 days and I agreed to 20 dollars a day 1.99 a mile for the pickup truck rental with no insurance which overdrew my bank account. I contacted the Buckley Uhaul and I was told to contact corporate. This totally over the top bad customer service. These people KNOW for a fact I had the truck 4 days. How could they justify charging me for a week. I want a full refund today

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
3.0

I did not utilize the facility.

tyler w.  |  Reservation 
Rating:
5.0

Would def use again

Gwen S.  |  Overall Experience 
Rating:
4.0

no comment

JOHN D.  |  Overall Experience 
Rating:
5.0

Great storage experience

Trisha H.  |  Overall Experience 
Rating:
5.0

Jay was very helpful and responsive to all my questions. He is very experienced at this business. I couldn’t have had better service. Thanks Jay

john h.  |  Overall Experience 
No reviews have been submitted for this location.

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