My reservation and all of my information was used to rent another truck earlier in the day. A contract was sent to me signed by someone else and my card was charged. I am still shocked this could be allowed to happen.
Tammi Ihlenfeldt
Customer Reviews for Buckley RV Storage and More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More equipment in stock other than that this location does a great job.
Jeffrey ColemanThe gentleman working there was very nice but the facility itself was really gross. The room smelled like mold and it was making me sick standing there in line as in very allergic to mold. The counter was dirty and the building inside was gross. The equipment seemed ok but the electrical hook up on the trailer I used was covered in mud which concerned me. I will be going out of my way to avoid this particular facility and my family and friends will as well.
Gabrielle CrowleyThe guys that work at this uhaul know what they are doing! Check in smooth. Hook up is quick. They are the best uhaul guys I have ever worked with. I refer all the locals there.
Christopher BoescheAs always was a great pleasure to do business with Buckley RV Haul!!
Franklin HeerspinkQuick and easy to pick up and drop off.
Charles CopeThe manager there went out of his way to make this an easy experience for us! ; )
TRACY MINAHANEverything was great
Jeffrey DavidsonOnline reservation was easy and trailer was ready for us when we got there. It was a smooth process.
Cheryl BuffelenThe gentleman that helped my husband and I was super helpful and made the pickup process quick and easy. The truck was well maintained and ready for us on time. Highly recommend. Will return again for future uhaul needs.
Kelly HickmanI don't know anything about how a moving truck rental establishment works, and not willing to learn. What can I do to improve as a customer? Rhetorical question
Jason FletcherGreat guy. Really nice, helpful and his lot is clean, professional and welcoming.
Jennifer ZauherThe employee was excellent!
Dillon AgnewOutstanding service-would recommend to family and friends
Gfff GvnnExcellent service!
Julie CrosslinThe guy at this facility was AWESOME!!! There were no small trailers within a hundred mile radius of this location. He put the trailer outta sight of others because people kept stopping to want to take it and he held on to it for me!! Appreciate him honoring my reservation!!!
April McKinneyU-Haul truck was dirty and had cigarettes on the ground. It smelled like cigarette smoke. The back of the truck was also extremely dirty and looked like it had not been cleaned out after multiple uses. We have used many U-Hauls in the past and this was by far our worst experience. The only reason I’m giving two starts and not one is because the Mobile Pick-Up was very easy to do.
Samantha ZavaletaI stopped at the front gate to do an after hours drop off and while ensuring that I was at the right location a man came up to window and yelled at me to get out of the way. There was no traffic waiting to get in or out of the facility and I was not impeding any traffic. The man did not offer assistance or provide any direction of where I should place the vehicle. He simply raised his voice at me to tell me to move and nothing else. It has absolutely been the worst experience I've had with U-Haul and I will not be returning to this location.
Spencer Davis👍👍👍👍🤓
james mcbonaldNot a thing. Everything went fine.
james mcbonaldFast and easy drop off and it only took a few minutes.
Jean BrownNothing, the proprietor was friendly and efficient and the truck ran flawlessly-Thanks
Thomas EngelThe staff knows the equipment well. Made a great recommendation as to the correct trailer to haul my Harley Davidson. Quick in and out on pick up and return.
Christopher BoescheThe attention is very good my comments is continuing with the same attention thank you
Angel GamezVery nice gentleman checked me in it was very quick and I was on my . I really appreciate it his help. I would highly recommend this place for any of your rentals..
Wendi KozlowskiThe location itself was fine, though it was poor cell service and no wifi so that makes the 24/7 truck share hard to do. My poor review is of UHAUL itself. The first location I had booked just plain forgot to put a truck out for me, and it took an hour to get through to anyone at uhaul. When I did they rerouted me and didnt offer me anything for wasting an hour and a half of my life. She said they had a 15foot truck available and she wouldnt charge me the difference, but it was actually still just a 10 foot truck. The 24/7 truck share program itself just sucks. There is a bunch verification but they dont prompt you in advance for any of it. I was standing outside in the freezing cold for 30 minutes going through what felt like some sort of escape room trying to figure out the clues to the next mystery just to get the hell out of there with my truck. They need to seriously improve this process.
Daniel FisherJay is a good dude
Sean YanceyWhile the location was above average, the UHaul experience was below average to poor. The rental was requested over a month prior to pickup. The chosen location was less than a quarter mile from both the origin and destination of the items to be moved with the pickup location in between. Several days before the pickup, I learned by accident that the chosen location would be unavailable for any rentals. I was not notified by UHaul of the change. I was transferred to a location that was now 9 miles away in another town. I went to pickup and learned that my truck would not be ready until 2PM that day. Originally, I was to start the job at 8AM. So, I went from starting at 8AM to starting at 2PM from a location that was not convenient for pickup or drop off. UHaul did refund $50 for failing to notify me of the change, but the overall handling of the contract was poor. The original pickup was to be at a storage facility that I was moving out of. As I made multiple trips to the storage unit, I saw several 15 foot trucks parked at the facility that I was unable to rent. They were not promised to anyone else according to the facility, and the facility was told they were by UHaul that they could not honor any previous rental requests. Buckley is a good location and the other location is a good one, but UHaul dropped the ball.
richard garrisonQuick in and out smooth transaction. Very friendly location.
Christine PitschEasy to reserve,Easy to find,Easy to pic up,Easy to use ,Easy to Return. Great Experience.Will Do It again.
Henry CavanessThe personnel was rude and unfriendly.
Diane ShellI don’t remember the guy’s name who helped me, but he was fast and efficient! I recommend this location.
Shirah millerYour people in Latrobe PA were the absolute best, most helpful people ever! Your WA operation is screwy. It is organized in the least optimal way. They tried to deliver my pods when the were not requested and I was not ready. Then when I was ready they did not tell me that they would not be delivered until late in the day, despite the fact that they were at a facility 2 miles down the road. So the arrangements I had made for unloading were completely thrown off. This was never discussed when I spoke to your dispatcher. They also tried to deliver my son's before he was ready for them. They just randomly decide when they should be delivered, without being told or even asking. The delivery driver was very polite! The man at the storage facility near my house was kind enough to explain your absurd system to me which helped a great deal.
Rachelle RepineExcellent custom service at delivery and drop off. Truck was very clean and in good condition. Staff at this location was very friendly and helpful!
Lacretia GoetzI tried to do the 24 hour check in but hit a snag (why in the world would you ask for my passport but not tell me to bring it with me, clearly I'm not at home/in a foreign country/crossing a border, why would I have it on me?). Thankfully, the wonderful man who works at this location was there and helped me. HE is the reason this was a great experience...not because of your ridiculous app. Oh the app gave me an option of showing my lease agreement...I own my house. It also gave the option of verifying my employer, it was a Sunday and I'm a teacher. Come on UHAUL, do better.
Staci SnyderQuick and easy. Thank you!
KIM NOONThere were no secure plastic pieces (as shown in your emailed diagram) for the safety chains on this trailer. I had to stop and buy reinforcements. I asked the very helpful gentleman why this was and was informed “they’re missing, haven’t got replacements yet”. Guy was top notch with backing me up to trailer and even hooking it up and unhooking when I returned. It was unfortunate I had to take time to locate and be out of pocket for a piece of equipment that should have been rental ready.
forest cenciMaybe a cup of coffee and a doughnut when I pick up and drop off. Everything went smooth and Jay was awesome.
ed RANKINSIt was quick an easy took 5 minutes an I was ready to leave
DUSTIN PRANGLEYIt was great to reserve and rent from this location. The employee/manger was very professional and fast! Will always do business with this location!! Thanks!!
Frank HeerspinkThey were knowledgeable, helpful and easy to pick up and return the truck.
Ron JablonskyEasy to find and readily available trucks. Guy there was nice and helpful. One recommendation would be to NOT leave your car there (they don't offer parking and the spot across the way that you can park in is a high crime area). Other than that, no issues!
michael jernquistThe gentleman that helped me dispute an additional charge was absolutely what this company needs.........now the follow-up from regional management is something else!
Dan PehlkeWe love jay and he never lets us down all the years we been with him. Wish more places gave this great service. Thanks.
Ira McclimansHi Mr. Shoen 🤭
Jacqueline MitchellVery helpful.
Scott SmithThis staff members was profesdionally friendly & helpful.
Coreen-Corey BaxterI gave the location a average rating how ever that is about the facility. the gentleman that I have worked with over many rental transactions is the best. I rate him as excellent! He is always friendly and helpful, He comes out with the customer to look at the equipment and assists with trailer hook ups etc. he really does an excellent job, there are u-hauls closer to me but its worth a little extra drive to this location because of the service he provides. Thank you!
Michael W ReyburnLast minute change to mu drop off location as well
Ramanpreet Kabarwalservice was quick and flawless. great customer service.
jack snodgrassThe clerk treats customers like they are full of crap and lies.
Tosha SlenningPost the hours and days open on the gate
Scott PerryThe older gentleman that works here went above and beyond to help me when I needed it. Good man, well managed location.
Worked out great!
John MaketaI did not utilize the facility.
tyler waggle | ReservationWould def use again
Gwen Stence | Overall Experienceno comment
JOHN DUBUQUE | Overall ExperienceGreat storage experience
Trisha Hale | Overall ExperienceJay was very helpful and responsive to all my questions. He is very experienced at this business. I couldn’t have had better service. Thanks Jay
john huemmer | Overall Experience