Customer Reviews for Buckley RV Storage and More
(U-Haul Neighborhood Dealer)

1,022 reviews

10512 262nd Ave E   Buckley, WA 98321

(360) 761-1364

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(360) 761-1364

10512 262nd Ave E
Buckley, WA 98321

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

I have been recommending UHaul U-boxes to everyone I know. I'm very pleased with the experience and would do it again.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Lee L. 
Rating:
5.0

No comments for improvement. Very customer friendly and always has the equipment I need to rent! Thanks team!

Aaron W. 
Rating:
3.0

Customer did not leave a comment.

Jill P. 
Rating:
4.0

Customer did not leave a comment.

Odell T. 
Rating:
5.0

There's a good man behind the counter and he took great care of me. Very much appreciated.

Tracey N. 
Rating:
5.0

Customer did not leave a comment.

MIKE P. 
Rating:
4.0

I was surprised how well it went, the ease of getting the equipment, returning, and accuracy of the estimate. Well done!

larry C. 
Rating:
1.0

I need to speak with someone about a recent event that occurred Friday august 26th. I rented a 6x12' open utility trailer with ramp from the Buckley U-Haul location. I backed up as directed and I was told to do the walk around inspection as the local U-Haul employee was hooking up the trailer to my hitch. After we did some checking of lights I was told “you're good to go”. After I picked up $800 worth of lumber I was driving on a 2 lane highway when the trailer came disconnected from my hitch. Thankfully the metal chains kept the trailer from fully separating from my vehicle. The trailer swing violently left to right and came crashing into the back of my suv when I was slowing down to come to a stop. THANKFULLY, there were no cars immediately near me. Upon stopping it was immediately clear what the issue was. The screw down locking device on the nose of the trailer was never spun down to lock down on the ball hitch. I took videos and photos (attaching them) to show what was discovered. I reattached the trailer correctly this time, and continued my trip. When I completed the trip and returned it I discovered my bumper became loose and has multiple damaged areas. My trailer hitch has metal damage from where the trailer slammed into it. I need someone to tell me how U-Haul will be fixing this issue.

Patrick L. 
Rating:
5.0

Jay was great. Quick pick up and drop off. Very flexible in extending for an extra day.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Jay is always the best, thanks.

Ira M. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Stephen Y. 
Rating:
5.0

The person working there always does an amazing job and is the reason I keep going to that location.

Jason E. 
Rating:
4.0

Corporate Uhaul needs to move around 6x12 trailers. Took me 2 weeks to get one due to them all being I. Areas an hour away. 1 site had 4 another had the entire lot of them. They were 2 hours away. Yet in sumner buckly area there were none. Makes hard to plan a move

tim D. 
Rating:
5.0

Equipment was there ready to go. Staff was very helpful and friendly.

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

Chuck E. 
Rating:
5.0

The best service!!!

Siarhei H. 
Rating:
4.0

Customer did not leave a comment.

Kristofer G. 
Rating:
2.0

Vehicle was average but the Customer service was not acceptable. This was definitely a learning lesson that I will not repeat again. The gas tank was not full when I picked it up but yet I was required to return it completely full. This site is not a good customer service based facility.

paul H. 
Rating:
5.0

Had a great experience. Everything went as expected. Customer service at Buckley RV Storage and More was prompt, friendly, and straight forward. I have no complaints.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Devon W. 
Rating:
1.0

I was bait and switched on the price of the rental. The original charge was supposed to be 20 a day and 1.99 a mile for three days. I called on the third day before the truck was due and asked for three more days. I was told that they could give me one more day. The Buckley Uhaul then charged me the weekly rate of three hundred dollars added the insurance which I specifically declined. So I was charged for a week at the higher rate which I didn't agree to and insurance when really I had the truck 4 days and I agreed to 20 dollars a day 1.99 a mile for the pickup truck rental with no insurance which overdrew my bank account. I contacted the Buckley Uhaul and I was told to contact corporate. This totally over the top bad customer service. These people KNOW for a fact I had the truck 4 days. How could they justify charging me for a week. I want a full refund today

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Ty N. 
Rating:
5.0

Customer did not leave a comment.

Harold W. 
Rating:
5.0

Customer did not leave a comment.

bobby S. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
2.0

Just wasn't a good experience

Robert M. 
Rating:
5.0

Awesome help!

Derrick S. 
Rating:
4.0

The self check in experience takes forever, and there's not very good cell service. Wifi nearby would help a lot.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

don S. 
Rating:
4.0

Fast easy and available

eric D. 
Rating:
5.0

Customer did not leave a comment.

mellisa V. 
Rating:
4.0

very nice

Cheryl T. 
Rating:
4.0

Customer did not leave a comment.

Shaina W. 
Rating:
5.0

The guys are great that work here!

kim F. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

Customer did not leave a comment.

Phyllis M. 
Rating:
5.0

Everything was great.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Ovidiu M. 
Rating:
1.0

You can start with not charging me 3 different times then you all can't provide me a recite that shows how much you all charged when I used small box truck for 1 day only went 20 miles got charged $326.00 was taken off my card. But then y'all can't give me a recite. Your employees are very foul and y'all need to do back ground checks because this is not acceptable. And best believe let everybody know my experience I had with this company very poor, unorganized and unprofessional!!!

Tracy A. 
Rating:
1.0

Don't tell them the box will leave on a certain date then the Customer finds out it DIDNOT leave on that date.

KEITH S. 
Rating:
1.0

We had a reservation that we made on May 21. That reservation was #22281790. We made it for a pickup at 8am today (May 30), and the McLendons in Sumner. Per the email, we should have received a call from a local agent by 6pm on May 22 to confirm the details. This never occurred. We showed up to McLendons around 12 today. They can't find us. They have no record of us. We look up the reservation online, and now it says pick up in Buckley, and that it wad canceled. Um, what? So we call this place in Buckley. The sheer rudeness of the man on the other end was absolutely ridiculous and uncalled for. He was accusatory that we didn't show up at 8. Okay - but why was it moved there? When did that even happen? And - Uhaul had ALWAYS called us if we were late to a pickup. Was picking up the phone too hard for this man? So, we re-reserve online just to avoid talking to this man any longer. We set the pickup for 2:30 and show up early. He's still rude. Like our presence is disgracing him and he had better things to do. He says our total is 280 something. Why? That's not what it said online. "Tax and insurance". We don't want the insurance, that's why we selected no on the reservation. This man THREW HIS ARMS IN THE AIR and said "well, fine but that just means you need to pay for any damages right away" In a tone dripping with disdain. We tried to complete a light check before leaving the location. He steps in, appalled that we are, and says "all the lights work". Guess what-- they didn't. No tail lights, no turn signals. We took him for his word and as a result, drove illegally. We have our reservation. This man needs retraining in customer service or a different position where he is not interacting with customers. We still have no answers on why we were never called to confirm, why our reservation was moved without notice, or why a courtesy call to see if we were just running late was too hard for him. I reported this to Uhaul customer service. Who did not care whatsoever.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Pete F. 
Rating:
5.0

It took a senior manager to dig around to find a trailer for us after we were told by the area manager that there were none available in the state of Washington. We were very appreciative of the extra time he took to look.

Kody C. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
2.0

Turn off Fox News. They support racists.

ROCKY G. 
Rating:
5.0

Customer did not leave a comment.

Pete F. 
Rating:
5.0

Great people person and easy drop off location

Seena G. 
Rating:
1.0

I would of rated Excellent, but I rated poor for ratings on location pick up, because of sending out unsafe tires. The tires were way too bald, and when we reached our destination we noticed that half the rubber actually came off the tire. I was so scared knowing we could and didn't die from bad tires. If you saw the tire, you'd be shaking and upset too. I also noticed the other trailers on the lot had bald tires as well, otherwise I would of asked for a different one. So every location this trailer has been, the store is turning their head and neglecting safety. Tires should always be maintained, especially in the line of business Uhaul is in. Should never ignore keeping safe tires on. Uhaul knows their sending out dangerous unsafe tires, but my question is why do you choose saving pennies over killing someone. Uhaul brings in enough funds to keep up on saftey. Last year the trailer I rented had a burned out brake and turn single, which the uhaul place said oh well you'll be fine. We weren't taking it until they fixed it. They were too lazy to go get one. Ask yourself, "would I want my family in this position." I'm telling you I was so scared and amazed how we survived that tire. This is not acceptable for any of your trailers to go un fixed now and in future. If you do, your basically saying, we don't care if your human life is dead or stranded in the middle of no where.

Fredolena L. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Friendly courteous service. I needed to switch trucks and made it easy!

Jose M. 
Rating:
5.0

Jay Kinzer was awesome to deal with and I would recommend him to anyone looking to rent from u haul

brian M. 
Rating:
3.0

Customer did not leave a comment.

Anthony H. 
Rating:
2.0

My original reservation was for Puyallup,WA, and I had to delay my plans and go to Orting, WA, which was 30 minutes away. I then had to pay an additional charge to drop the trailer off in Puyallup. I was inconveniced because a customer didn't return the trailer to Puyallup on the prescribed date.

CLynn W. 
Rating:
3.0

The main problem was that it was far from where we original wanted to pick up our rental truck. I would never have reason to recommend that location to a friend. The huge pile of half-smoked cigarette butts outside the office made the place look less inviting. Customer service was adequate.

Elizabeth E. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

art V. 
Rating:
5.0

Nothing

SCOTT G. 
Rating:
3.0

Customer did not leave a comment.

Maria T. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Awesome

Michael A. 
Rating:
5.0

Customer did not leave a comment.

JANIA W. 
Rating:
4.0

Customer did not leave a comment.

Peter K. 
Rating:
1.0

They wouldn't except my return had to go to the uhaul in Buckley wash . That pace gets excellent service all around 👍

William D. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
3.0

Tell him up front all the fees don't give it to him at the very end very disappointed in that between a one and a five I give you a minus zero and you thought one was a lonely number

Stephanie H. 
Rating:
5.0

Nothing everything went great

Diana T. 
Rating:
5.0

Customer did not leave a comment.

Eldon M. 
Rating:
2.0

Customer did not leave a comment.

Karee R. 
Rating:
2.0

Check in was slow...

StewartNorman M. 
Rating:
5.0

Customer did not leave a comment.

laine P. 
Rating:
5.0

Great experience

jim T. 
Rating:
5.0

Customer did not leave a comment.

kyle B. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
4.0

U-Haul needs a better way to ensure your customers know the vehicle is at a different location than where they requested it. The system you currently have doesn't send out any notification, it's just listed in the small print. This is really terrible out of the gate as it's a time waster.

James N. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
4.0

Customer did not leave a comment.

Verne R. 
Rating:
3.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Travis W. 
Rating:
1.0

Customer service was horrible. I was given attitude for making my reservation online at Uhaul.com, renting for 2 days and treated very disrespectfully. I never received my closing receipt and according to my bank statement was overcharged. Based on the daily rate, mileage ( I put less than 50 miles ), and returned it with a full tank of gas (as I received it). I should have been charged less than the original price in the agreement as I didn't put as many miles. Will never do business at this place again and not sure about Uhaul either.

Sydney D. 
Rating:
5.0

These guys are always on top of their game

CATHRINE E. 
Rating:
3.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Jay is always ready to give us great service. thanks.

Ira M. 
Rating:
5.0

Great customer service. Had a truck ready for me on very short notice. I'll always recommend this location before any other.

Jazmin B. 
Rating:
5.0

Customer did not leave a comment.

Jerome B. 
Rating:
3.0

I did not utilize the facility.

tyler w.  |  Reservation 
Rating:
5.0

Would def use again

Gwen S.  |  Overall Experience 
Rating:
4.0

no comment

JOHN D.  |  Overall Experience 
Rating:
5.0

Great storage experience

Trisha H.  |  Overall Experience 
Rating:
5.0

Jay was very helpful and responsive to all my questions. He is very experienced at this business. I couldn’t have had better service. Thanks Jay

john h.  |  Overall Experience 
No reviews have been submitted for this location.

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