Customer Reviews for Buckley RV Storage and More
(U-Haul Neighborhood Dealer)

861 reviews

10512 262nd Ave E   Buckley, WA 98321

(360) 761-1364

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(360) 761-1364

10512 262nd Ave E
Buckley, WA 98321

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Duane J. 
Rating:
5.0

Customer did not leave a comment.

Donjrai D. 
Rating:
1.0

The customer service line was horrible. No one had information on our boxes or they gave us the wrong information. Also the hidden cost was icing on the cake where I wouldn't recommend uhaul service with the hidden fees that came about from extra shipping… to blankets. That was a complete disappointment especially since I'm in the military so I will be telling my other soldiers about my experience.

Jacobe M. 
Rating:
5.0

Always a pleasure to work with this facility.

David P. 
Rating:
5.0

Customer did not leave a comment.

Dylan G. 
Rating:
4.0

Customer did not leave a comment.

Ray W. 
Rating:
4.0

Staff was very friendly, helpful and efficient. Will use this location again.

James M. 
Rating:
5.0

Customer did not leave a comment.

WENDY LYNN G. 
Rating:
5.0

Customer did not leave a comment.

EVAN R. 
Rating:
4.0

Everything was ready to go when I arrived.

Bonita M. 
Rating:
3.0

Have a 20ft truck available. I do have to say the guy at this location is awesome.

Linday A. 
Rating:
1.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Nothing the guy in the office was a awesome very helpful and ran through a list of stuff to make sure I had everything I needed to make my move as easy as possible he's a rock star

Robert G. 
Rating:
5.0

As a former manager for Uhaul I would rate Jay's services a 10 out 10 really knowledgeable and on top of his game he goes above and beyond to make sure things are right

Sam M. 
Rating:
5.0

Customer did not leave a comment.

JAIME M. 
Rating:
5.0

U Haul is lucky it has a monopoly on trailer rentals. I find it inexcusable why I have to drive 68 miles round trip to pickup a trailer in western Washington. Normally its 8 miles. Get to Spokane and he has more trailers sitting on his lot than all of western Washington has. Nice job running your company and managing your inventory!!!!!!!!!!!!!!!!!!

jeff S. 
Rating:
4.0

Customer did not leave a comment.

Kelly G. 
Rating:
3.0

Equipment was good but I was clearly an annoyance for the operator of the location. He didn't like that I made the reservation on Uhaul.com or that I showed up at 5:43 pm when he wanted to close at 5:00 pm. Convenient location for me but I'll go elsewhere next time

Calen C. 
Rating:
3.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Everything went smooth

Grace M. 
Rating:
5.0

The owner of this location is awesome.

Robert S. 
Rating:
3.0

A whole lot.

Paul R. 
Rating:
3.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Always great service with Jay. Thanks

Ira M. 
Rating:
3.0

Customer did not leave a comment.

Willie E. 
Rating:
4.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Forrest V. 
Rating:
5.0

Final transaction return was great!

Rick L. 
Rating:
5.0

When a reservation is made and it says the equipment requested will be available at a specified pickup location have it there and not call the day before pickup to tell a person the equipment is over 50 miles from where you need it.

Sandra M. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Friendly and professional

Nir A. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
1.0

Truck was fine, used for a couple of hours and when I returned it apparently there was a issue with Uhaul system. I thought i checked out online and after i left i called to verify everything was good and the guy I talked to was A rude ass DICK! Look man customer service isn't for everybody NOT MY FAULT THE SYSTEM WAS MESSED UP and i was about to drive bk there but instead my boss called and talked to the same guy who was still a dick until he called him on it. Maybe he needs a Hug. Next time I'm in the area maybe I'll stop and offer him a Hug. For FUCK SAKE DO BETTER

Nikki G. 
Rating:
3.0

Customer did not leave a comment.

Lawrence G. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Always the best service.

Ira M. 
Rating:
5.0

everything was great easy to pick up and drop off.

Dale F. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Byron V. 
Rating:
5.0

Awesome service

BRUCE P. 
Rating:
5.0

Customer did not leave a comment.

Dixon M. 
Rating:
3.0

Had a reservation for a truck at Renton location and was called 1 hour before to let me know that I had to go to Buckley. Not very happy with that

Catherine R. 
Rating:
3.0

Not a very big spot for a uhaul to be located = limited supply of rental equipment on hand. Wiring for trailer lights had bare wiring exposed. Only way it was found was because before I left with the trailer I rented I did a blinker / brake light test. It failed so I had the gentleman running the office replace the lighting pigtail.

Myrna B. 
Rating:
5.0

Jay and this store is the best in the area, we only use this location.

Ira M. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
2.0

My reservation got moved over an hour away which was extremely inconvenient and for paying over $2,000 to rent it I felt like there could of been some better accommodations or discount considering the amount of gas I wasted having to drive all the way back. The locations owner was not helpful didn't leave his desk to do any sort of walk around to discuss damages, just charged me and gave me the keys. He was rude when asking for my address. Customer service was definitely better with Penske and I'd rather use them in the future as they do offer discounts due to the length of travel it takes to drop off the vehicle.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Brion C. 
Rating:
5.0

The drop off was easy

NATHAN K. 
Rating:
5.0

Customer did not leave a comment.

ADAM M. 
Rating:
5.0

Friendly, helpful, patient with my need to adjust schedule.

Coreen B. 
Rating:
5.0

Always prefer to use this location for renting equipment.

BEN C. 
Rating:
5.0

The Buckley RV and Storage U Haul Dealer dealer is the consummate professional. I will use him again for sure.

David O. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Not at this time

Larry S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH LEE L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Not a thing! This was an awesome experience! The truck and trailer were waiting for us right when we got there. The check out process took less than 10 minutes and the check in process took less. We highly recommend this location and will definitely use again.

Scott S. 
Rating:
5.0

Not charge so much per mile

Freddie H. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

Will be using this U haul business & location again. Very happy.

holly W. 
Rating:
3.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Good customer service.

David H. 
Rating:
5.0

Customer did not leave a comment.

Stacey N. 
Rating:
5.0

All was great and very easy!

Marcus E. 
Rating:
4.0

Customer did not leave a comment.

PENNY G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Robin F. 
Rating:
5.0

Customer did not leave a comment.

AAron W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

The gentleman that help me was outstanding!!!👍

Steve R. 
Rating:
5.0

Art & Jay were exceptional help.

Darvee O. 
Rating:
5.0

Customer did not leave a comment.

Marilyn G. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Very helpful!

Janeal B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The gentleman that was there is and always a cool guy!

Caleb B. 
Rating:
5.0

Jay is wonderful and so pleasant! I only rent on the weekends when I know he is there! Thanks Jay for always being so great!

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Christine N. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
2.0

Upon booking the pod, it defaulted to the closest location to where we were going to temporarily stay. It wouldn't let me change it - but I wanted it closer to Seattle because that is closer to where we would permanently be. I figured this was fine, I'll still just set up the delivery (expected $79) and was prepared for this cost. Upon getting our permanent address, I called and spoke with the Buckley team member, who says that Buckley doesn't deliver and I could come get it myself. This absolutely did not work, so I asked about options, to which he offered to have it transferred to Auburn so that it could be delivered. About two weeks after, I called the U-Box assistance line to set up delivery. This was a 55 minute call - 15/ minutes on hold, 15 minutes trying to locate my pod - even though I had all of my confirmations/information, etc. I was informed that it would be $380 to hire a third party moving company and that was my only option for delivery. As we needed our belongings, this is what i went with. However, this should have been explained when I was initially reservation so that I could expect this cost. That being said, service in Florida was outstanding and the third party movers were amazing. The uBox is a great concept and I would do it again on a future move just for convenience. The service/additional cost was obnoxious and left the overall experience a little less brightly lit.

Mikael P. 
Rating:
4.0

Customer did not leave a comment.

Ana B. 
Rating:
5.0

No problems. Everybody had their act together which made my trip very smooth and I appreciate that

steve K. 
Rating:
4.0

Customer did not leave a comment.

Adrian W. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Garfield G. 
Rating:
4.0

I didn't obtain any sort of receipt and was a little confused. I later received an email, which is what I thought would happen but it would have been nice to hear that I would be receiving an electronic receipt when I dropped off the trailer.

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

I-Haul needs to get in here and get Mr. Buckley the support he needs to run this thing successfully. A lesser patient individual who lacks patience will not like renting from here. I appreciate the little things called customer service. Mr. Buckley is a great individual who understands what U-haul is lacking in supporting this location! Get in here and get it done or this guy will suffer from horrible reviews in the future.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Alma S. 
Rating:
5.0

Jay is always great with us and friendly, equipment well maintained. We don't go anywhere else.

Ira M. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Shawna D. 
Rating:
5.0

Dropped off after hours after speaking to gentleman while open via phone and gave good clear information about how to drop off after hours.

JOSHUA C. 
No reviews have been submitted for this location.

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