Customer Reviews for Buddy Isles Tire & Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Buddy Isles Tire & Automotive

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John M. on

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buddy W. on

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After I paid for rental the attendant said thank you and turned to walk away. I said do you have someone to help put trailer on hitch. I had rented a 6x12 pull behind. She then said yes. I would think this would be a requirement for the rental company to assist and make sure all lights work and assist. On a side note you should look into adding another means to lift tounge on and off hitch. The way you currently do is very difficult. Could result in someone hurting their back!!

Donald D. on

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The pickup location was fine.,Good personnel, friendly service. Can't say the same about u-Haul's non-reserved reservations. Sort of like flying standby with a twist - They call you the day before you want to fly and offer you a flight from a different airport. In our case, U-Haul called the day before our move and offered us the size truck we "reserved" but at another pick up location 25 miles away. We opted for a smaller truck from the original pick up dealer 2 miles from our house. Our pickup truck, our utility trailer and our car are hauling the overflow. Good local dealer, but corporate policies are not as good.

Donald D. on

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JEANNE S. on

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Luana D. on

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Very friendly. Great customer service.

Earnest G. on

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They did nothing to help me to back up and connect the trailer or test the lights. I rented the biggest trailer and it was very heavy to lift by myself. It took no less than ten times to back up and position it. It would have been very helpful if someone at least backed me up. Very unpleasant

Glenn M. on

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Eric D. on

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Excellent customer service! Friendly, helpful, no hassle return.

Anthony D. on

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addenna C. on

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Mark W. on

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TERRY F. on

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Morgan, the customer service manager did a superb job. Very professional and knowledgeable. It pleases me that there is now a U Haul establishment in Littleton, NC. both my son and I rented vehicles from Buddy isles. Buddy runs a ship shape business. He will make his operation the best in NC

Rhonda B. on

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Friendly staff and good service

James H. on

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Only problem I had was tha I always thought that the tank needed to be refilled to 3/4 tank.. Not noticing the tank level. I only drove about 30 miles and before I got back the tank showed only 43 miles before empty.. Took me $50.00 to fill back to almost 3/4 full.. They tried and said that U Haul could not reimburse me.. My cost was $57.00 plus the $50.00 of gas.. That was an expensive rental for 5 hours and 25-30 miles.. Wasn't really happy about that.They told me I was to only fill back up to the yellow marking on the contract-- Still like doing business with them though

willie C. on

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Bernie D. on

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donnie E. on

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Always perfect at Buddy Isles

william M. on

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I was told I would pick up in my town then had to drive 40 miles round trip to pickup.

James H. on

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U-Haul has a really great fleet of trucks---Nice and friendly user trucks

MICHAEL J. on

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donnie E. on

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Perfect experience

david V. on

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Gene F. on

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Bruce D. on

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John A. on

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U-Haul could not locate a truck in my area. so I had to travel 14 miles to pick up a truck. The only problem I had was that U-Haul did not allow for that extra mileage. This was not a "game changer" for me... But would have really impressed me if U-Haul had offered. Please Note: I am referring to the overall company, the ones who make the rules...

John K. on

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Need to make it clear that the drop off location may not be nearest U-Haul to you. In my case the there was a U-Haul approximately 1 mile from my destination and I planned to use my bike to get back to the house. When I was given the drop-off location it was 10 miles or more from the house requiring me to impose on a friend to get back. This also created additional problems with unloading as the original plan was to return the trailer and than unload the truck.

James G. on

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Drop off using 24 hour service. However, I was charged .8 cents for mileage. Are you kidding me! I plan to call and speak with someone today about our experience

WIlliam S. on

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Denise M. on

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Robin M. on

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Ted E. on

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They did an excellent job!! U-Haul customer service wanted me to drop the trailer off 30 miles from the location I chose!! Buddy changed the location and excepted the trailer and I thanked them

george H. on

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Very friendly and helpful.

Chris S. on

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Carrie J. on

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Blaine M. on

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Car dolly won't work with most cars because the bumper won't clear the front wedge. Wouldn't work for the car I was trying to haul. Wasted my money.

Denise W. on

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Laura H. on

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The staff was wonderful! I have forgotten her name, but was dealing with the owner's wife and she was a pleasure!

david B. on

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I can not say enough good things about this location. When CT location tried to over price me, I was able to contact this location where they helped me greatly with my reservation. I would recommend this location to everyone!

george H. on

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Wonderful experience from beginning to end!

James C. on

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Morgan and all of the people at the pickup location were extremely helpful, even though they did not have the furniture pads or the dolly we had ordered. They were also very helpful and patient while the UHaul system was constantly giving them problems finalizing the pickup

Franklin D. on

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Glooria F. on

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Matthew M. on

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Family owned business-very well run.

george H. on

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Very friendly and quick.

Donald C. on

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Nothing. Dee was professional and friendly.

Willis C. on

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Dennis G. on

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Very nice place and personal

Gene F. on

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Very good customer service, helpful staff.

cherita M. on

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Joseph S. on

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Big lot to park in everything clearly marked, easy drop off.

Jenny A. on

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Dennis G. on

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Kind and courteous.

Denise P. on

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David H. on

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Dropped off after hours. Drop box was easily found and the contract was completed and emailed by start of business the next morning. Location is well lit and easy to find in downtown Littleton.

Andrew M. on

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I completed the quick check out procedure online. It took 45 minutes. I was the only customer in the store, they couldnt find the blankets I reserved, couldnt work the computer, didnt have the dolly I reserverved. I was charged for the dolly I did not recieve. This made me late for the moving help I had scheduled who were being paid by the hour. The truck was not cleaned. They were rude They blamed uhaul for the problems they were having.

Henry H. on

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Was great!

Robert E. on

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Very friendly folks.

Robin M. on

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Karen W. on

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The truck i reserved at Lizard Creek Littleton NC for 6:30am would not start I had movers waiting and was scheduled to be moved by 8 a.m. instead i was not able to get another Uhaul truck til 8:30 and wasn't finished moving til 10:45.

Joshua D. on

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GINGER SUE T. on

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Robert E. on

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Micca P. on

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Robin M. on

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Paul H. on

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reginold H. on

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I reserved a truck for Saturday at one location. I got a text that the location had moved. When I called the guy he said he goes to church on Saturday so he was not sure why he was chosen but he would meet us there. The next morning my friends and family were there to help but the guy never showed and would not answer the phone. When I did get him about 3 he said he got a text to say the rental had moved to Raleigh. I was never going to be in Raleigh. And he was renting the truck to someone else. I could not move Saturday as planned. He said he would call me when the truck came in on Sunday but that never happened either. Getting uhaul on the phone is almost a day long job and I did not have the time to sit and wait because I was very busy with other things. I ended up having to get a truck yesterday at a much further location with fewer people to help. This was a big inconvenience to all. I am extremely unsatisfied with how this all happened when I tried to be proactive you all really messed me up. In the end it got done but I feel you all owe me something for the inconvenience. I had to pay more because of all of the extra time people spent hanging around.

Terry J. on

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Kenneth E M. on

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Simply the best, fast, friendly, helpful and all around great place to deal with. Highly recommend

Susan P P. on

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Nothing. Everything was perfect. Everyone went out of their way to be helpful, pleasant, and efficient. I love this location!

JENNIFER F. on

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Just a comment - easy drop off - didn’t have to do anything - friendly folks.

JAMES K. on

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Ellen E. on

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Good experience!

Mike S. on

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Robin M. on

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JOYCE B. on

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No problems or complaints at all.

CHARLES T. on

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N/a

Kristi D. on

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DENNY H. on

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Kevin K. on

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Anthony D. on

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One slight hiccup. The address provided to drop off the rental equipment is a "future" site for Buddy Isles. I had to call the number on the banner outside of the new facility to learn where I could drop off the truck. Other than that, the staff was very helpful and friendly.