Customer Reviews for Budget Appliances
(U-Haul Neighborhood Dealer)

290 reviews

33W361 Roosevelt Rd   Geneva, IL 60134

(630) 517-3140

Location Hours

  • Mon: 10 am - 8 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 11/1/2021 - 11/4/2021: Closed

Services at this Location:

Contact Us

(630) 517-3140

33W361 Roosevelt Rd
Geneva, IL 60134

Services at this Location:

Location Hours

  • Mon: 10 am - 8 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 11/1/2021 - 11/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Vitalii C. 
Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Great service

Julie T. 
Rating:
3.0

Very frustrating looking for the key box It took a long time to get it open after finally finding it

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Ariela J. 
Rating:
5.0

Customer did not leave a comment.

lynn E. 
Rating:
5.0

?

WAYNE W. 
Rating:
2.0

You charged me for a dolly and blankets that were not on the truck

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Do not try to scare your customers into getting the insurance (our agent did not do this, just U-Haul). There are dents and dings on a lot of your vehicles that are never dealt with.

Casey M. 
Rating:
5.0

Pick up and drop off was quick and easy. Rate was cheaper that I expected

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Rework your app, I won't use it again.

Felipe L. 
Rating:
1.0

I was overcharged 70 dollars

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Darrell T. 
Rating:
5.0

Great rental, very helpful staff. Highly recommend.

David S. 
Rating:
5.0

Customer did not leave a comment.

vitally S. 
Rating:
1.0

Charging for fuel that was put in before returned. Put in 2 gals for 19 miles????? And checking in after done using by phone is a joke when it keeps telling you that you are not in the right location. I will never use this location again.

ALAN C. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Jean-Paul E. 
Rating:
5.0

Customer did not leave a comment.

Phil M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Uhaul.com needs to seriously improve the accuracy of its availability. I booked two trailer rentals at preferred locations, neither actually had the equipment, and a local Uhaul rep called to tell me I had to go to locations a considerably far distance away from where I originally booked. Finally, the rep did find something nearby, but it was not the size I was hoping for. This is the 2nd time this year I have had an experience like this. However, the location I did pick up from was and has always been one of the better locations to do business with. Great customer service.

Ryan S. 
Rating:
3.0

I reserved the trailer to pick up 2 miles from home. They called the morning I was to pick it up and said it wasn't available. I had to go to another location 12 miles out of my way to get a trailer. There was not even an apology. The trailer I used was fine but the customer service wasn't that great.

darrell W. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

I thought the fuel tank would be full, but I only had to put in what I used, so no big deal. First time I used my smart phone, and it was a very easy and fast experience

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

No complaints. Quick and efficient service. Person handling my rental was very knowledgeable and helpful.

Gary K. 
Rating:
2.0

Have the service representative service the truck and have it ready when the client arrives. That means sweeping off the snow clearing the ice from the windshields. And arriving on time.

Lawrence V. 
Rating:
2.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
3.0

Did not stock moving equipment thats offered at checkout online

Andrew F. 
Rating:
5.0

Everything went smoothly and checking out was seamless. Thank you!

Lolita S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
1.0

I would never recommend Uhaul to anyone. I actually would warn them about your company. The quality of the truck and your check in process were ridiculous. I arrived at the pickup location at 7:50am and didn't leave till 9:10am. I also barely got the van out of its parking spot as it was iced in. Poor Service!

David C. 
Rating:
5.0

Customer did not leave a comment.

Agustin O. 
Rating:
5.0

Customer did not leave a comment.

Dave K. 
Rating:
5.0

The associate at the pick up location was great. Curious, friendly and great personality

Jose G. 
Rating:
4.0

Customer did not leave a comment.

Ryan O. 
Rating:
5.0

All was well. friendly service!

Barbara B. 
Rating:
3.0

Truck's engine light was on and tire air pressure sensor was also on saying the left rear tire was low. Those things should all be checked prior to assigning it to a customer.

Deirdre P. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

You customer service has to improve. It is very difficult to get a hold of someone in a timely manner

RAUL S. 
Rating:
5.0

Customer did not leave a comment.

Jan E. 
Rating:
3.0

Make sure your equipment isn't leaking oil. Fulfill your promises to your customer. I'm still waiting for the 20% discount I was promised for all of the hassle I went through. I will never use uhaul again.

Ashley H. 
Rating:
2.0

I declined the insurance but the agent included the fee in my contract. I contacted the agent location by phone and email to request a credit. No response to either. I was charged without my authorization.

Erik P. 
Rating:
3.0

Nothing wrong with the location, the setup and pickup arrangements were a significant problem

Bill H. 
Rating:
4.0

Customer did not leave a comment.

Rob H. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

Brett L. 
Rating:
5.0

My experience with this u-haul vendor was excellent. They were very helpful and I was impressed with the service

John O. 
Rating:
2.0

They didn't have any of the pads or dollies I had reserved and refused to help me find another location that had them. Nor did they do a walkthrough/walkaround of the truck with me, just handed me the keys and told me to go.

Andrew G. 
Rating:
3.0

Make sure the mirrors on the truck are secure.

Jacob M. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

octavian R. 
Rating:
5.0

Customer did not leave a comment.

Alina S. 
Rating:
2.0

I expected the truck to be clean and sanitized due to the virus. The cab was very dirty

Matthew S. 
Rating:
5.0

BEWARE!! UHaul is using a new hitch locking mechanism that is unsafe. It does not secure the trailer arm to the ball. The trailer came off the hitch, dragging on the safety chains, three times within the first five miles. I returned it for a trailer with the old-style screw-down lock.

Herman R. 
Rating:
5.0

Great

aleksandr S. 
Rating:
4.0

Tires were dry rotted and not correct for the load. U-Haul is using cheap tires on there equipment. Tire blew out the side wall in two miles under load. I have spoke to few tires shops about your tires on these trailers and they all have nothing good to say.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

Customer did not leave a comment.

Ann Marie M. 
Rating:
5.0

Staff was professional and friendly. Very easy rental experience.

Stephen K. 
Rating:
5.0

He went above and beyond to help me hook up past hour. Having to go to store and buy a ball and was very Patient and nice

Sydney L. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

great

Elina S. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

Colin H. 
Rating:
5.0

Customer did not leave a comment.

aleksandr S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Everything was good.

craig G. 
Rating:
4.0

Everything went very well.

WILLIAM J F. 
Rating:
2.0

Employee was not friendly or courteous, wanted me to unhook trailer, didn't even inspect it on the return, didn't even give me a receipt, poor service and I have rented trailers numerous times, I'll just take my business elsewhere

rogelio M. 
Rating:
5.0

Keep up the great work, especially at this location. No improvements needed.

scott M. 
Rating:
5.0

Overall a great experiences and very convenient. The gentleman at the store was very nice and helpful.

Mary F. 
Rating:
2.0

I arrived on time for pickup, but the mobile login said my equipment was not reserved. So I went inside and nobody was there! The employee (only one on duty?!) was out back unloading a truck. So I waited 20 minutes just to get my truck keys! It made me late to my next destination and threw me off schedule a lot. So no, I would NOT recommend this location unless they can actually have an employee in the store during open hours!!

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
4.0

Very friendly and helpful.

Eric T. 
Rating:
2.0

I beleive it was the owner, when i arrived to pick up the rental, many things were wrong from the beginning. 1st- his greeting was very dry, we tried to have a conversation with him about us being residents and knowing about the new place in the area, and was so short as if he didnt want to talk. 2nd-he didnt share information after i mentioned this was my 1st time ever 3rd- after i left, i received notification i was charged twice, i went back to speak with him, and his answer was, uhaul will reimburse you when you return the unit. Lastly, when dropping off the unit, the drop off had questions that we weren't prepared to answer, then we had to upload pictures, so we had to walk all the way back to the front to do this. When i received my final receipt, i was charged more then i could afford. I know now, the next time i rent something, maybe get more information and ask for someone else to assist you. Never going back to THAT location, not even to buy appliances.

Ruby L. 
Rating:
5.0

Customer did not leave a comment.

aleksandr S. 
Rating:
5.0

Customer did not leave a comment.

aleksandr S. 
Rating:
5.0

I have used this facility twice in the last month and had a great experience each time. Very helpful staff

Gregory F. 
Rating:
5.0

Elina's great. Thank you for being so accommodating!

aleksandr S. 
Rating:
3.0

Pick up location was too far from selected location.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

keep up the good work thanks

Mark C. 
Rating:
3.0

Customer did not leave a comment.

karl M. 
Rating:
5.0

Great location. I use them often.

aleksandr S. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Superb experience. I wouldn't rent from anyone else.

aleksandr S. 
Rating:
3.0

WE WERE NOT INFORMED OF CERTAIN CHARGES UNTIL WE RECEIVED THE FINAL CHARGE TOTAL ON THE EMAILED RECEIPT. THE CONTRACT WAS EMAILED TO US DURING OUR MOVING AND WE DID NOT HAVE ACCESS TO VIEW IT. THEREFORE WE HAD NO WAY TO CLARIFY ANY OF THE CHARGES PRIOR TO DROPPING THAT THE END OF OUR MOVE.

wendy L. 
Rating:
2.0

The store was not open at the time indicated. The employee did not come out to the truck to verify the mileage, fuel level and condition of the vehicle. The truck only had about an eighth of a tank of fuel to start and I was not familiar with the area to know where to get fuel. I did not need to go too far for my use of the truck, so I was able to complete my project before I needed to find a gas station.

Tedd W. 
Rating:
5.0

Customer did not leave a comment.

andrea S. 
Rating:
5.0

Customer did not leave a comment.

aleksandr S. 
Rating:
5.0

Great. As usual.

aleksandr S. 
Rating:
5.0

Very friendly, Jose was a great help!

Monika M. 
Rating:
5.0

Customer did not leave a comment.

aleksandr S. 
Rating:
3.0

Customer did not leave a comment.

Matt P. 
No reviews have been submitted for this location.

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