Customer Reviews for Budget Mini Storage N Fulton
(U-Haul Neighborhood Dealer)

837 reviews

5800 N Fulton Dr   Prescott Valley, AZ 86314

(928) 772-8245

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(928) 772-8245

5800 N Fulton Dr
Prescott Valley, AZ 86314

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvements necessary. Everyone was great and very helpful!

karen C. 
Rating:
4.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
4.0

It all went good no problems at all.

Patrick G. 
Rating:
5.0

Maybe UHaul could purchase some diesel fuel trucks to save on fuel expense. 1100 mile cost $500 for fuel. Otherwise, uhaul staff were awesome! They were flexible with return date without added fees! Trucks clean and fairly comfy.

Carol D. 
Rating:
5.0

Customer did not leave a comment.

Jane D. 
Rating:
1.0

Changed my drop off location at the last moment sends a text that I missed the service really sucks

RONALD M. 
Rating:
5.0

Had trouble checking in on the U-Haul app. Wifi not very good in area.

Miguel R. 
Rating:
4.0

Thank you!

William B. 
Rating:
5.0

Best service I've had

Kim J. 
Rating:
5.0

This location quickly set me up with a truck after complications at another site. The guy was knowledgeable and proficient. No Improvements necessary.

Damon B. 
Rating:
4.0

I specifically ask for a U haul that would fit a large refrigerator. The refrigerator would not fit. I called same day & asked if they could get me a bigger truck. The salesman said he could not switch trucks. I was forced to leave my expensive refrigerator behind. Poor customer service.

George R. 
Rating:
5.0

Agent was terrific .. very thorough and personable.

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

GERALD P. 
Rating:
5.0

Nothing.

Trish L. 
Rating:
5.0

Employee was thorough and pleasant.

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
1.0

Customer service poor. They person at the mini storage place had a poor attitude and pretty much didn't care. When I returned the truck the next afternoon, I couldn't check out with the online online option. She was at lunch and said she would take care of it after her lunch was over. That was at 3 PM. I called back at 445 because I still have not received any information including a receipt stating that everything was OK. I had to call back the next day to get the information from a different person. Come to find out I'm getting charged $15 for the fuel level not being where it was when I rented it. I returned it above the fuel level that it was at when I picked it up. I have receipts to show it as well. I called back to dispute the charge and the guy at the mini storage told me that I had to call the one 800 U-Haul number as it was u hauls program and they couldn't do anything about it. I've Called multiple times and the wait is over an hour each time. I'm not going to wait on my phone for over an hour!! Poor poor customer service all around!

WESLEY K. 
Rating:
1.0

Nobody was there when I dropped it off and there were no clear instructions on where to go to drop keys off.

Christen S. 
Rating:
4.0

Improve return communication system (attendant had trouble communicating return by phone system )

KELTON R. 
Rating:
3.0

Fix the light circuit for trailers. Don't expect the customer to do it

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Fred W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ALAN E. 
Rating:
4.0

Lauren was helpful with my needs .

Roger D. 
Rating:
3.0

I arrived at 10 minutes to 3 p.m. and nobody was in the office there was a note that they would be back after 3:05. Business office States open 9 to 6 so we did have to wait. Other than that drop off was simple and fast the employee was pleasant.

KIM F. 
Rating:
5.0

Customer did not leave a comment.

HOWARD B. 
Rating:
1.0

The truck had scratches and dents all over the truck that were not documented and when I asked how to document them the lady looked at her watch made a big deal like I was wasting her time. Also found a beer bottle, dirty masks and trash behind the seats. They also charged me before I signed any paperwork so after it was corrected I had to call my bank for an hour before they could charge me the correct amount and i could get the truck. They were very rude at this location.

JEDIDIAH A. 
Rating:
5.0

Lauren is amazing, beyond helpful.

Charles S. 
Rating:
5.0

I was in a pinch on a rainy day. Got truck for 48 hours easy and everything worked perfect. Thank you.

BRIAN E. 
Rating:
5.0

Great customer service af this location

TROY M. 
Rating:
4.0

Signage as to where equipment should be parked for self check in customers.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Nothing bri was the most amazing person to help she made me want to rent a truck every week

Jason S. 
Rating:
4.0

Customer did not leave a comment.

STEVEN N. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
1.0

Take reservations that mean something! Your word is worthless!!

DANIEL W. 
Rating:
3.0

Outside was very dirty, windshield was covered with bugs. Inside very clean, truck ran great.

TERRANCE B. 
Rating:
1.0

Read above.

NATASHA H. 
Rating:
1.0

Facility was closef at 2 in the afternoon.

PHIL G. 
Rating:
5.0

My experience was amazing

Mary S. 
Rating:
5.0

Trailer jack was broken.

EDWARD S. 
Rating:
5.0

Steve was extremely helpful as well as his staff.

Miguel R. 
Rating:
2.0

Office manager training new employee was very rude. Charged me $30+ more than estimate given by UHaul Call Back website/phone call, windshield was absolutely covered with bugs, told me "other offices don't know how much we charge, and no instructions were given even when I asked.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

KENNITH S. 
Rating:
5.0

Customer Service and the entire experience EXCEPT the location was a complete nightmare!!!!

Shaun K. 
Rating:
5.0

They're awesome! Thanks!

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

EARL E. 
Rating:
5.0

Nice staff.

BOBBY M. 
Rating:
5.0

Quick and easy experience both picking up and returning the truck. Really nice people. Truck was clean .

LAURIE M. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Even though the place has Uhaul rental and drop off, I was told I was not eligible for the free month storage unit U-Haul offers. This too is misleading as the location clearly states u haul rental.

John L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia E. 
Rating:
5.0

Everyone at this office was very helpful. I appreciate them very much thank you U-Haul

Janet F. 
Rating:
5.0

When I needed a cargo van on short notice, the office on Fulton drive was able to reserve a van for me exactly when I needed it, the net day. Thanks

Randall M. 
Rating:
4.0

Website said it was open but it was closed. Left trailer next to the other trailers.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Alfred H. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

The rep was extremely helpful, kind and patient. He deserves kudos!

PATTI M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

Luis H. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
2.0

This pick up place was VERY difficult to find. It was a combo truck rental and large storage with a single person working

CHARLES V. 
Rating:
5.0

Customer did not leave a comment.

TERRI S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Norbert W. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Completely happy with the equipment and the people/company. That is the reason I continue to use U-HAUL, rather than any of the other companies.

CORKY B. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Irvin B. 
Rating:
3.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Great experience overall.

GREGORY R. 
Rating:
5.0

Friendly staff. Very helpful.

JOHNIE P. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

DIANA L. 
Rating:
4.0

Customer did not leave a comment.

Ronald A. 
Rating:
3.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Gregg M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
3.0

Lack of communication as to where the truck was supposed to be picked up. I was told one location, then redirected to another. I should have been apprised of the change the day/night before. We lost over an hour of loading time... I had professional movers scheduled to be at my address for the loading.

Kathleen R. 
Rating:
3.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

timely and courteous help was given

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

Pamela V. 
Rating:
1.0

Was very disappointed in the customer service that I received when picking up the trailer was told one price for a rental and was charged substantially more will not be returning to this location again and will take my business elsewhere

DUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
4.0

Nothing

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

MARTIN L. 
Rating:
5.0

Customer did not leave a comment.

Carli A. 
Rating:
3.0

The location was clean and the attendant polite, but it was not the location I had selected and reserved two months earlier. I received a phone call shortly before the date to pick up the trailer telling me this, and where I would need to go as an alternative. After expressing my displeasure, I was told I should be happy they located another option fairly close. When I reserve something at a location and have confirmation of it, I expect it to be available.

WILLIAM P. 
Rating:
3.0

Have better system for pick up and drop off.

Edward H. 
Rating:
3.0

Customer did not leave a comment.

Renee A. 
Rating:
5.0

Nothing - quick and easy drop-off.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

Joesef C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Traffic Dispatch could not get the location right and sent me to another location to pick up equipment. I had to call and find location of equipment and return to original location to pick it up. Then the equipment was not attached to the vehicle properly and detached after about a mile. Electrical was damaged and I had to wait for repairs.

EDWARD S. 
Rating:
3.0

The app did not work for me to pick up the truck, I had to wait for the office staff to arrive for me to pick it up.

Tracy E. 
Rating:
5.0

Customer did not leave a comment.

Wayland M. 
No reviews have been submitted for this location.

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