Customer Reviews for Budget Mini Storage N Fulton
(U-Haul Neighborhood Dealer)

734 reviews

5800 N Fulton Dr   Prescott Valley, AZ 86314

(928) 772-8245

Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(928) 772-8245

5800 N Fulton Dr
Prescott Valley, AZ 86314

Services at this Location:

Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
4.0

Drop box not evident.

NORA Q. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
3.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

None the experience was easy and fast

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Even though there were a lot of issues with my order yoy came through with excellent service. Thank you!!

Linda M. 
Rating:
5.0

Very easy trailer rental A+

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

DANA H. 
Rating:
5.0

Customer did not leave a comment.

Christian J. 
Rating:
5.0

The attendant called transportation to make sure that I could drop my unit off at this location instead of the projected location on my confirmationAnd that was a great assistance to my needs

JOHN L. 
Rating:
5.0

An excellent overall experience.

Wayne N. 
Rating:
5.0

If I didn't know where this location was, I would have had a difficult time finding it. It is not near a Main Street.

Pamela W. 
Rating:
5.0

The gentleman who checked in the truck was very helpful and concerned as to my problem with the truck. He said he would make sure my $100 deposit was returned to me. Would definitely recommend him to anyone.

Glen E. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Bruce N. 
Rating:
3.0

you cannot, the physical location is a bit daunting.

Ronald N. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Mervin W. 
Rating:
5.0

Had to have a tire replaced before I could load the car onto it had a bad spot that wasn't able to be seen when I picked it up but the service guy was quick and great to work with

JEREMY T. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

kerry C. 
Rating:
5.0

Provide a selection of drop off locations rather than just one.

William M. 
Rating:
4.0

Customer did not leave a comment.

Bernardo B. 
Rating:
5.0

Have the equipment on site and ready

John F. 
Rating:
5.0

Customer did not leave a comment.

Debrah W. 
Rating:
4.0

A little faster checking in

Tom M. 
Rating:
5.0

Everything was terrific!

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Customer did not leave a comment.

Ruth F. 
Rating:
3.0

The turn-in process needs to be better communicated. Maybe put up a sign of the process

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Ron A. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE M. 
Rating:
3.0

I came in to return a truck and auto trailer. Its a small area there with not much parking. The gentleman seemed a bit bothered with where I chose to park it. Maybe there should be some signs indicating such. He wasn't very personable. It was hot and he was the only one there-- but I'm new to the area and it sure wasn't much of a welcome.

Janice T. 
Rating:
5.0

Technician was super helpful and kind.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Jill O. 
Rating:
5.0

The transaction was quick informative and professional

steve K. 
Rating:
5.0

Small things needed replacing, but overall I WILL rent again from this location as the trailer worked excellent for me.

Mark W. 
Rating:
5.0

Good service

lance F. 
Rating:
4.0

Customer did not leave a comment.

Ethan V. 
Rating:
3.0

Make sure the person behind the counter has been trained or has help, and train on customer service. She was a relief fill in but it was an absolute nightmare. I have never had issues renting from uhaul before.

Frank S. 
Rating:
5.0

I would recommend that you rent or supply tie downs. I had plenty of my own, but somebody with less experience would be in a bind.

Paul H. 
Rating:
3.0

Call ahead and make sure there is someone in the office, we had to wait about 20mins till someone showed up to get the rental contract done.

Tony B. 
Rating:
4.0

A more clearly defined customer parking area.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Extra day charge for 2 hours late?????????????

Big Z M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Friendly helpful even took the truck one day early. Listened to my concerns and was very sympathetic and reassured me that is not how the experience should have been

Carli A. 
Rating:
2.0

i ordered a trailor on line then days later he said the size i ordered wasnt available

Tammy K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
4.0

Pretty slow for check-out. But better than TNT Towing/

Michelle S. 
Rating:
3.0

Customer did not leave a comment.

Geoffrey W. 
Rating:
5.0

Customer did not leave a comment.

Norm D. 
Rating:
5.0

The pickup location was very COVID-19 friendly and aware.

Vincent S. 
Rating:
2.0

It took FOREVER to just pick up the van. I chose mobile pickup so I wouldn't have to deal with the office person. But, mobile pickup still requires everything to be done thru the office. The van was filthy dirty. Nasty used q-tips and screws in the cup holders, the cargo hold was dirty. I mentioned it to the office person and he mentioned that it just got delivered by uhaul "yesterday" and he "figured" it was cleaned. He thought it was funny.

Jennifer D. 
Rating:
1.0

It was the worst uhaul experience I've ever had. Rude, reservation wasn't correct and truck was filthy. Never again!

Kristi R. 
Rating:
1.0

Make sure your leasing agents dont charge for services that arnt asked for and make sure they are knowledgeable

Larissa C. 
Rating:
5.0

Everything was very good! I look forward to working with your UBoxes on Friday! Thank you!

Melissa G. 
Rating:
2.0

Guy working on shift was drunk, could smell the liquor as I watched him connect the trailer to ensure he wasn't messing up. On our way out he lets us drive off with a chain dangling. Granted, it is part of my responsibly to check A whole 360 around the trailer and truck but he didn't bother waving us down to say something. Waiting about a mile down the road and someone shouted at us through there window passing in traffic. Other than that, the ratchets for the front straps absolutely need replaced.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Kalista P. 
Rating:
5.0

Customer did not leave a comment.

Goerge W. 
Rating:
5.0

Customer did not leave a comment.

Chuck S. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Phil B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
2.0

Employees, though earnest, seemed confused and lost, blaming the computer and/or software for delays.

Jeffery A. 
Rating:
4.0

ADD ANOTHER STEP TO ENTER/EXIT VEHICLE.DRIVERS SIDE.

James B. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

james C. 
Rating:
1.0

no help at all, hitching up trailer,checking lights etc. guy sat in office

William C. 
Rating:
5.0

The young lady was most competent, beautiful person i have had the pleasure doing business with in a long time. Kudos

CLIFF L. 
Rating:
5.0

The girls at budget Mini Storage on Fulton Drive you're awesome they gave my crew a good truck and it was well maintained and they were quite efficient with our rental and our beautiful girl on top of everything they know everything that they know what's going on over there I would recommend this location to anybody watch out U-Haul on Highway 69 these girls are kicking but they're really doing well over here you should have them on your crew thank you. Ladies how the experience was awesome thank you so much

Tony R. 
Rating:
5.0

Truck was dirty inside. Blankets laying all over inside truck. Two dollies not strapped in laying on floor.

KEN B. 
Rating:
5.0

Customer did not leave a comment.

KEN B. 
Rating:
5.0

The agent, Annie, does an outstanding job and is very helpful and friendly

MIKE K. 
Rating:
5.0

Fast and friendly service

Charyn F. 
Rating:
5.0

Both young ladies were knowledgeable and helpful. The young man who hooked me was professional and friendly. No improvement needed.

JIM V. 
Rating:
3.0

Be there during posted business hours.

John C. 
Rating:
1.0

I have rented uhaul for years. This was the absolute worse experience i have ever had. Staff who do not know thier product or the specifics of thier contracts. Conflcting information and miss information. Quotes of pricing that doesn't actually exist. All in all a very bad experience. Will never rent from this location again, will take the time to go to a reputable u haul dealer.

iris B. 
Rating:
5.0

All went well. No problems.

charles D. 
Rating:
5.0

Customer did not leave a comment.

Liyen H. 
Rating:
5.0

My rental at Budget Mini Storage on Fulton drive in Prescott Valley on 29 Oct. Was a great experience. The Lady handling rentals on that morning, was extremely professional, VERY AWARE, OF THE equipment available and had me on my way. I just want to say thanks, and hope to do business with those folks. Again.??

David Q. 
Rating:
5.0

Customer did not leave a comment.

brock L. 
Rating:
3.0

This location was not the original return lot but were very helpful when we went there.

EDWARD G. 
Rating:
1.0

change the initial agrr\eement without notice, like one-day rental instead of two, resulting in paying penalties, wrong reading of the gas gauge and no contract update resulting in penalties at drop off location

doru B. 
Rating:
1.0

This facility did not check the truck with us when we picked it up. They charged us 7 gallons of fuel when we only went 9 miles and the gauge didn't move. We should have been charged only about $58 and I have a total of $115 taken out of my account. Will not recommend or use again.

Jason B. 
No reviews have been submitted for this location.

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