Customer Reviews for Budget Mini Storage Valley Road
(U-Haul Neighborhood Dealer)

375 reviews

9101 E Valley Rd   Prescott Valley, AZ 86314

(928) 772-0188

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(928) 772-0188

9101 E Valley Rd
Prescott Valley, AZ 86314

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Instead of asking me told take a picture of the gas gauge the woman in the office should come outside instead and see it for herself. I don't know why it feels like I'm working for Uhaul but it does... She wasn't busy either... I'm starting to see a pattern.

DAVID D. 
Rating:
5.0

Windshield very dirty and washers inoperable. The steering was sloppy and seems to need repairs.

Chris S. 
Rating:
5.0

Please clean the windows, bugs everywhere. Apparently the previous renter had a dog, hair in the cab and in the box.

Timothy T. 
Rating:
3.0

I brought my rental early as asked. The office was closed. I was not told where to park or where to leave key. The office opened and I was taken care of. Still, odd parking to leave a large truck. Better to go elsewhere.

jimmy W. 
Rating:
4.0

I filled the truck up 25 miles from drop off but it looked like it was less than 3/4 on the gauge.

Edward D. 
Rating:
3.0

Service representative upon pick was friendly.

Todd W. 
Rating:
1.0

I will not use Uhaul again! The place I rented from was awesome. The lady was helpful, kind, and friendlay. But Uhaul, in their greed, charged me 3days rental for 6 hours of actual use. Even after the truck was signed in as RETURNED on time. I am not going to fight the extracost (Not worth my time to tell you the truth) but I will definitely use other rental services from now on. I know one costomer means nothing to business (Especially in these times), but I have the choice to use businesses who actually need my business and value costomer service over making the most they possibly can. Uhaul got their money but lost multiple future rentals from me, my family, and as many people as I can convince. The way of the world these days! Sad!!!!

Joe C. 
Rating:
5.0

The registrar at Budget was very professional and supportive. Even after I changed my mind on purchasing insurance coverage after completing original paperwork. Thank you!

Paul W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Great people and service.

Dave C. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Both Katherine and Tyler were excellent. Very helpful and met all our moving needs My wife and appreciated the excellent service.

Larry M. 
Rating:
3.0

Truck wasn't available for pick-up through the app. It was behind a closed gate and the app was extremely slow.

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

KIRK C. 
Rating:
4.0

Customer did not leave a comment.

Joey W. 
Rating:
5.0

Nothing.

DONALD BOUGHTON A. 
Rating:
5.0

Very professional and helpful.

Clifton A. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE F. 
Rating:
5.0

Service was excellent, truck was clean and maintained. Thank you!

CHRISTINE M. 
Rating:
4.0

Location is somewhat difficult to find and access

Rex M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Everything went very well!

BARBARA S. 
Rating:
4.0

Customer did not leave a comment.

DAVID Z. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
5.0

They opened early and took great care of us, thank you

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

The Lady at the desk was very nice and friendly. Going back today to rent another truck from them. Wish their was a discount for renting twice in 1 week!!

JENNIFER D. 
Rating:
4.0

Customer did not leave a comment.

CARL M. 
Rating:
5.0

Customer did not leave a comment.

KENNITH S. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
3.0

Customer did not leave a comment.

SHANE E. 
Rating:
4.0

Customer did not leave a comment.

Wesley T. 
Rating:
5.0

Kathleen Is A AWESOME Customer Service Lady !!! Helpful and kind my pleasure almost two years at storage/ now they are U Hauling on there property pastorLorraine Prescottvalley Arizona

Lorraine R. 
Rating:
1.0

They didnt have the truck for me when I went to pick it up after already reserving one, so i had to get smaller one at the same price as the big one and it was a damaged truck. Then upon returning the truck ON TIME they proceeded to charge me another $191, when the entire truck was paid for and returned on time. I am very dissapointed, will not be recommending and would appreciate a response and explination for why I was charged an additional $191 when it was unnecessary.

NATASHA H. 
Rating:
4.0

Customer did not leave a comment.

DENISE W. 
Rating:
3.0

Location itself is good in Prescott Valley. Experience picking it up wasn't great. Found out last minute that our truck wasn't going to be where we confirmed...no big deal. We understand that the people at the storage facility with the U-Haul equipment aren't U-Haul employees... the woman at the front desk at this location wasn't pleasant at all. Condescending/grouchy/unprofessional lady... haven't ever seen anybody throw a drivers license across a desk to give it back to someone, but she threw my husband's license back at him. It was clear that we were inconveniencing her by coming in where the reservation wasnt originally scheduled. I was trying to explain that we were picking up our auto trailer somewhere else but couldn't get my words out before she cut me off to tell me, "you're not picking that up here." Maybe she assumed I was going to ask her for one, I'm not sure. First time renting a U-Haul that the desk person didn't walk out to the truck with us. Mileage wasn't what she put on the paperwork. She also didn't put our correct mileage on the paperwork. We hope that she had an off day that day and that if she is really that bitter that she finds some sort of happiness in her life. Wouldn't recommend this location for any services. Would recommend U-Haul to stop sending customers to that facility.

JERRY G. 
Rating:
4.0

Great staff. Seller ate from this location: Online to pickup at a different location could use better instructions. Nowhere on the Uhaul web site or my account page did it say I needed to wait until the hour of pickup, before I would receive the remote after hours code for the pick up and that I would not get the code until after payment ... but payment would not be processed until the hour of pickup!

LINDA S. 
Rating:
5.0

Nothing, everything was great!

Paul D. 
Rating:
4.0

Customer did not leave a comment.

RENEE M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

DALE L. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
4.0

Customer did not leave a comment.

Bruce V. 
Rating:
5.0

Customer did not leave a comment.

DONALD T. 
Rating:
5.0

Very nice helpful and efficient.

SHONYA M. 
Rating:
5.0

Customer did not leave a comment.

KATINA W. 
Rating:
4.0

the pickup truck I rented was stolen and a dog was left in it for some time

RICKY J. 
Rating:
5.0

The truck had called AC it ran well did the job the only thing that would have helped a little is I was surprised I didn't have any of the packing blankets at all in the back a couple of those would have helped but the gentleman that helped us was friendly and overall everything was great

Elliot B. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

The lady that helped us (so sorry I cannot remember her name) was so Awesome and friendly.

David W. 
Rating:
4.0

Thank You

DARLENE S. 
Rating:
3.0

Customer did not leave a comment.

KENNETH S. 
Rating:
3.0

They gave me the wrong truck and I spent to hours straightening , the mgr had to come in on her day off to straighten out the mess

RHONDA K. 
Rating:
5.0

Have the user fill the gas tank up

Leif C. 
Rating:
5.0

Fix your app🙄 shameful

SOLOMON E. 
Rating:
3.0

The vehicle was filthy and reeked of cigarette smoke. Your IT system was down and the vehicle was not ready to check out or drop off.

Robert S. 
Rating:
5.0

Kathleen did a very nice job she's very helpful he ran into some problems but you did get it straightened out. On the other hand the truck does definitely need some service done to it.

JOSEPH B. 
Rating:
1.0

Very busy location. Staff was overwhelmed and stressed with amount of customers while resolving issues for another customer. Selection of equipment is minimal at best.

CHASE W. 
Rating:
1.0

I had issues with picking up the rented vehicle on time. The staff was nice and tried to help, but the Uhaul system overcharged me. I returned the truck one hour before the time it was due and Uhaul charged me an additional day.

Claudia C. 
Rating:
3.0

Customer gas cheating is going on. We only went 11.9 miles and then put $13 worth of gas in it! Service was slow due to lack of employees. But everything worked correctly and we were successful.

Frederick M. 
Rating:
2.0

This wasn't really the site's fault, but they were under construction and we had to take the truck to a different site. The fault lay with UHaul, for giving us this site as one we could choose to leave the truck. We should not have been offered a site that was non-functional. So then it was a hassle for us--find another site, drive there, get permission from UHaul to leave the truck there ANd from the site. Very inconvenient and poor management. Luckily, the second site was willing to take the truck.

Dorothy L. 
Rating:
5.0

Your Employee { from QUEENS } @ Budget mini Storage is The Consumate Professional , I will Highly Recommend your Services to my Family & Friends , Sincerely , Robert Barrins

Bob B. 
Rating:
5.0

Great staff, friendly and helpful

Diana L. 
Rating:
5.0

We had an easy rental and return. Staff is super helpful and friendly.

Kristen C. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
4.0

Customer did not leave a comment.

Travis D. 
Rating:
5.0

Truck was great , service great, would use them anytime

George H. 
Rating:
1.0

Lazy employees..both times i went in to pick up my truck and return i was there for over 30 mins..not to mention this new return the truck online was an inconvenience..all around the truck was fine but the rental process wasnt any better than waiting at the er..

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
3.0

Took quite awhile to get the paperwork done for the rental. Wish it had not been so time consuming

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Phil I. 
Rating:
5.0

Customer did not leave a comment.

Sheilagh M. 
Rating:
5.0

We originally requested a 17 foot truck from this location. After receiving a phone call, we were told we could be provided a 15 foot truck at the Grizzly Automotive location in Prescott Valley. When we arrived at Grizzly Automotive, they stated that they only had one truck and it was already booked for the day by a man who came in the day before. We were told that he booked the truck first, even though we requested a truck online on November 27th. We were sent over Budget Mini Storage. This location was able to get us a 20 foot truck with ease. Additionally, the staff at Budget is extremely helpful and courteous.

Faith M. 
Rating:
4.0

Customer did not leave a comment.

Marilyn L. 
Rating:
5.0

Val was very nice to work with. Always nice to see a smile.

Steve B. 
Rating:
5.0

Drop off very smooth. I informed the attendant that the windshield wipers were not usable.

Stephen B. 
Rating:
5.0

Nothing to improve costumer service was exellent,,

Edward W. 
Rating:
5.0

Customer did not leave a comment.

maria C. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

kurt F. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

When we filled the truck up with gas to take back to U-Haul, it took over 5 gallons for a total mileage of 12 miles. I am thinking that the tank was not full when we picked it up. We were advised that the tank was full when picked up.

Ruth T. 
Rating:
5.0

Nothing, the people and equipment and the service at this location where nothing less than amazing. I would definitely rent from them again

james C. 
Rating:
5.0

nothing

Dave D. 
Rating:
5.0

Service was excellent and Val made it a great experience!

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Scott A M. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Kristina R. 
Rating:
3.0

My truck they gave me , windows were dirty , truck was not clean , no one explained why the yellow lower right botton was for ,it flashed on & off . The man in California that I dropped off the truck was great customer service.

Lena M. 
Rating:
5.0

Customer did not leave a comment.

Jerimee D. 
Rating:
5.0

i would send anyone with u haul needs to this location very very helpful, very nice , thank you

Monica W. 
Rating:
5.0

Customer did not leave a comment.

phillip S. 
Rating:
5.0

Really nice place! Awesome customer service ?? and a new truck.

Dori W. 
No reviews have been submitted for this location.

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