Customer Reviews for Budget Mini Storage Valley Road

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Budget Mini Storage Valley Road

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Tyler R. on

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Patricia M. on

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Took quite awhile to get the paperwork done for the rental. Wish it had not been so time consuming

Phil I. on

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Sheilagh M. on

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Faith M. on

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We originally requested a 17 foot truck from this location. After receiving a phone call, we were told we could be provided a 15 foot truck at the Grizzly Automotive location in Prescott Valley. When we arrived at Grizzly Automotive, they stated that they only had one truck and it was already booked for the day by a man who came in the day before. We were told that he booked the truck first, even though we requested a truck online on November 27th. We were sent over Budget Mini Storage. This location was able to get us a 20 foot truck with ease. Additionally, the staff at Budget is extremely helpful and courteous.

Marilyn L. on

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Steve B. on

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Val was very nice to work with. Always nice to see a smile.

Stephen B. on

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Drop off very smooth. I informed the attendant that the windshield wipers were not usable.

Edward W. on

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Nothing to improve costumer service was exellent,,

maria C. on

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Timothy B. on

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kurt F. on

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Robert S. on

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Ruth T. on

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When we filled the truck up with gas to take back to U-Haul, it took over 5 gallons for a total mileage of 12 miles. I am thinking that the tank was not full when we picked it up. We were advised that the tank was full when picked up.

james C. on

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Nothing, the people and equipment and the service at this location where nothing less than amazing. I would definitely rent from them again

Dave D. on

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nothing

Brent B. on

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Service was excellent and Val made it a great experience!

Scott A M. on

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Victoria S. on

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Jeff M. on

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Joseph B. on

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James M. on

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Kristina R. on

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Lena M. on

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My truck they gave me , windows were dirty , truck was not clean , no one explained why the yellow lower right botton was for ,it flashed on & off . The man in California that I dropped off the truck was great customer service.

Jerimee D. on

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Monica W. on

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i would send anyone with u haul needs to this location very very helpful, very nice , thank you

phillip S. on

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Dori W. on

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Really nice place! Awesome customer service ?? and a new truck.

Phil K. on

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Everything went very smoothly...the on site staff was efficient and helpful. Would definitely use this facility again!

Kelly F. on

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Great Location..we used them for our last 2 moves. The office gal Val goes a great job.

Bruce V. on

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very satisfied

MARYLIN R. on

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Carolyn L. on

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John was wonderful to work with. He was professional and friendly. I will definitely recommend this location.

JERI T. on

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Daniel Z. on

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James P. on

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Angela M. on

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In both locations, the staff was very friendly and helpful. I had no problems at either locations.

rj J. on

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When dropping off the truck the person behind counter acted as if Ibwas bothering her day and asked (Me ) if it was gonna take very much time. I told her all I was doing was dropping the truck off it was a one-way rental. She didn’t even go out to check miles over the gas to see her what they were even though I took pictures of everything to prove it was filled up and what the mileage was . Other than that the truck and the original store was very very good.

Tammy W. on

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martha W. on

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Steven S. on

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For some reason our contract was changed to (5) hours, when all our pre-rental paper work reflects (6) hours as we requested. We were charged for the amount originally requested for the (6) hours. The main complaint is, this location is NOT reachable by phone, even after calling a total of 11 times during & after business hours. This is NOT acceptable, especially when needing to get ahold of someone during the time the trailer was in our possession.

Casey L. on

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TONY LONG V. on

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JOHN D. on

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nothing. it was great

GARY B. on

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They were out to lunch so I cannot judge per say , the gentlman on the phone from Phoenix was very helpful tho

Casey L. on

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donald L. on

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SCOTT D. on

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Everything was very smooth and exceeded my expectations. Your employees were great and communication was excellent. I don't know how to improve on my experience, it was great.

Larry M. on

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Gregg C. on

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Wendy W. on

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Very happy

Doug E. on

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Only had one issue when using the diagram to fill the tank back up and i put in the right gallons and it filled it bacl to full instead of half tank. They did gove me a $5 credit which is appreciated! Otherwise all was really good.

jill B. on

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THOMAS C. on

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SHAWN C. on

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Kevin C. on

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James B. on

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The trailer had low tires on left side, was told that they don't have a compresser to check the air myself. I did and it had a flat tire. Had to call and have fixed. Nice lady on the phone and great guy that changed the tire.

deb T. on

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All was great, Thanks

Paul F. on

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Dawn P. on

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EARLINE J. on

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Orianna B. on

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Earl G. on

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not a thing

Gina K. on

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Robert D. on

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Very friendly service. Nice truck!

william P. on

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howard W. on

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Allow people to park trucks like the one I had inside the locked area and not on the street overnight.

VALERIE T. on

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At least make sure that there is an answering machine to take messages, instead of the customer having to listen to the phone ringing for long periods then switching to busy signal.

Harold C. on

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VICTOR M. on

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steve S. on

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Great place to rent storage (I have three units) and trucks, etc. Staff is really helpful and courteous.

Andrew C. on

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BONNIE S. on

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They failed to tell me I would have to pick up the truck down the street from where I reserved the truck!

TRACY A. on

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Roy S. on

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Seat belt at fault. This should have been checked prior to renting or allowing me to load the truck. However U-Haul assistance was wonderful and sent someone out to repair the problem. The two ladies I spoke with on the phone were really thoughtful, polite and very helpful, so top marks to them.

nancy D. on

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Everyone went above and beyond to help with the change of date and time.

Paul B. on

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Pricing. To high for local move. Truck needs brakes

Peter G. on

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Oscar R. on

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t

Sharon M. on

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JESUS P. on

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NEAL G. on

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Amy B. on

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The gentleman that helped us was very courteous and helpful. He deserves a raise.

Wayne M. on

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James C. on

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Nice people. Moved quickly to get us going.

Gilbert F. on

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RENEE S. on

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DAVE H. on

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DANIELLE M. on

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This location is fine. However, I would never recommend the U-Haul on Highway 69 near Frontier Village. Some of the worst customer service I have ever experienced. They could not give me a straight answer on whether or not we would have a truck to rent over the weekend. Their employee called me and asked if we would be willing to take a cargo van instead of a truck. I told him that would not work for us. He said he would see what he could do and give me a call back. This was nearing closing time the night before we were to move. An hour and a half past and no return call. I called them. He asked me the same thing about the cargo van and I had the same response.I had also asked him if I needed to cancel this reservation and search elsewhere online. He told me no and again he said he would see what he could do and give me a call back. No return call again. After all of this, knowing that we had to move this weekend I went online and made a reservation. This all very frustrating, especially when moving is already stressful. We did end up with a truck but from a location out of the way after I got a call from the reservation center in Phoenix the next morning. I was asked about the two reservations and attempted to explain what had happened. I was told I would receive a phone call within 36-72 hours about our experience. Still have not received that phone call.

ED F. on

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ELSA A. on

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Michael A. on

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ROBERT T. on

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Richard W. on

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Very good service. Mike and Kimberly are both friendly and helpful. This was the second time I have done business with them and I highly recommend them for truck and/or storage rental.

David B. on

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DENNIS H. on

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The Prescott Valley location were friendly, helpful and organized. I will return and recommend.

Mervin W. on

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CASEY L. on

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Make it a little easier to find an after hours customer service phone number in the event you need to extend the rental time for the truck you have things of that nature more so for U-Haul not the particular location that I took my rental from and returned it to

Robert H. on

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Nothing, positive experience. Young man was friendly, professional and knowledgeable. great service

Luther F. on

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