Our recent experience with U-Haul was not only disappointing—it was dangerous. The truck we rented suffered a tire blowout while driving at highway speeds, nearly causing us to lose control and flip the vehicle. Thankfully, no one was injured, but the situation could have ended very differently. It became clear after the incident that the vehicle had not been properly inspected or maintained, roadside assistance verified the alignment was not within manufacturer specifications and it was unsafe. The condition of the tires(both front tires were compromised) that failed showed signs of significant wear, which should have been addressed before the truck was rented out. This level of oversight is unacceptable for a company that places its customers on the road in heavy-duty vehicles. We contacted U-Haul immediately after the incident, but the response lacked any real concern for our safety. There was no effort to ensure we were okay or to take responsibility for the failure in vehicle maintenance. Renting from U-Haul should come with the basic expectation of road safety. Unfortunately, our trust in the brand has been severely damaged by this experience. I strongly urge U-Haul to improve their vehicle inspection protocols and prioritize customer safety over convenience. Keep in mind that a single oversight on any vehicle inspection can change a family’s life forever, word of advice be more detail oriented.
EDUARDO G
Customer Reviews for Budget Mini Storage Valley Road
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drove from Arizona to Kentucky. New uhaul 20 foot truck . Lots of power and easy to drive.
STEVEN FFriendly staff
Brenda CNothing. The team at this location are very friendly and professional.
DEBRA AThey were friendly, helpful, available, and very communicative every step of the way. I will be using their services again in the near future.
DAVID EThe best customer service you’ll ever have at a storage and equipment rental facility. Micheal helped me find the storage unit I needed and then assisted me with a smooth transition into another one. When it was time to move my things out she made the van rental process so easy. The location is also pet friendly. My aussie loves Micheal! I would highly recommend this location to everyone and will be back when I need storage and/orequipment rental again this year.
LORI OEverything was perfect. Thank You
MICHAEL FMichael is a delight to work with. She was kind enough to give us a .10c break on mileage as this is the 2nd time we have used this Uhaul location recently. Vehicles are always clean and maintained. Office opens at 9am. Definitely use this location for your Uhaul needs
BRADFORD DI don't know I had problems with returning and u haul was very understanding and easy.
STEVEN TThe whole process was easy and convenient to be able to pick up the truck early was great!
SEAN SHad trouble getting into lock box and had to wait for office to open. Micheal was beight and helpful.
Ronald BGreat customer service, Best U-Haul location I've ever went to the girls there are awesome will help you out in any way they can.
ERIC EMicheal and staff were awesome. Everything went well. Will continue to do business with this location.
ROBERT DNothing comes to mind.
LAWRENCE AVicky was great, very helpful.
SCOTT BNothing to improve on. Micheal and staff were exceptionally accommodating and went above and beyond to meet our needs with a truck and storage.
ROBERT DFolks there were really friendly and helpful. Great experience.
DINO COur pick up was at 5pm, and nobody was there to check us in, the doors were locked. I then tried calling the number and it rang and disconnected me. I then tried calling U Haul directly and was put on hold for several minutes. After about 30 minutes I finally saw someone in the business and went and knocked on the door. I will NEVER rent from this place again due to bad customer service and the 89 cents a mile is crazy
WILLIAM LGreat friendly staff that made the drop off go very smoothly
William PThe staff at this location are great. Very helpful and professional. I've rented several trucks lately since my move here. There have been small problems with them that have been quickly rectified
KENNETH GStaff were fantastically helpful, professional, and friendly. Hopefully they are recognized by leadership for going beyond the ordinary.
MATTHEW VVicki, the customer service agent at local office was awesome...even though she was on her own...no other support staff to help her .
DEBRA RIt's no fault of the facility's, but 50% of the units here at this location are terrible for loading/unloading and quite frankly dangerous with street traffic. After a day of moving out, having to dodge street traffic and getting our equipment run over by street traffic, we end the day to find erroneous charges from U-Haul nickel and diming us on the check-in procedures, even when the rental truck equipment was returned with MORE fuel in the tank than it was picked up with. Just another day with U-Haul I suppose, but could be better for repeat customers.
Patrick Gcustomer service was wonderful and helpful! (:
KATRINA EI always like renting from U-Haul and always choose this location when I can. This is a friendly place and my pick up with Michael and return with Kathleen was a great experience.
JIMMY PSteering was very loose. Basically, there are only two customer parking spots. Clerk was very courteous. The rental went smoothly.
Andrew SEveryone was excellent Michelle black was awsome along with her team I really appreciate that and will be passing the word out to family and friends and will be renting again soon for my next move thankyou very much sincerely Robin Ackerman
ROBIN AI use the location often. The representatives are always friendly and helpful. I have recommended this location to neighbors.
KENNETH GThe truck was beyond disgusting when I picked it up. The steering was very loose and did not drive well at all. I’m glad I was not moving far, the truck was not safe.
TABITHA CAll went very well, as noted above.
Nicholas HReturn was as easy as checking out of a motel.
WILLIAM MThe Girls behind the counter were very friendly and helpful which made the rental process easy and even pleasant... I would rent another truck from again...No problem..
KEITH AThe app didn't work at all in that area and my phone. I had to speak to someone and get it down with them.
Matthew CMichelle is a huge asset. She took the time to notify me truck was ready early. Saved the day
Vince BClean out trucks prior to new rentals. We were charged for the previous persons mess. And the customer service representative Christie was terribly rude. She used vulgarities towards my husband and I. She threatened to call the police and called me a Bitch and called my husband a fucking asshole all because we questioned the cleaning fees. She threatened to charge us double for the mess of the previous renter. I was appalled by this behavior and we definitely will not use this location again. Also I will be reporting to the BBB and YELP/Google so others do not rent from this location.
Ramon TMichelle was wonderful. Happy, helpful, and efficient!
Sandra WBad Customer Service
Michael FExcellent services!
John LI cannot say enough how wonderful Michelle was. I was forced to move under extremely stressful circumstances, and from the phone call to reserve all the way to drop off, Michelle made it bearable. She was knowledgeable and quick which I appreciated esp
Patricia PThe u-haul rides like a truck, would be nice if they had power windows, but other than that ev erything went great from picking it up to dropping it off, even left it with more gas than what it came with.
Linda OVery nice staff they worked with me they explained everything thoroughly and clearly. And even when I got things mixed up. They were still there for me 🙂
jamie RQuick friendly service!
Kathleen BThe ladies were awesome!!
Jennifer MThe lady who helped me most was Shelby. I can’t remember her partners name but they were both absolutely fantastic. I will rent there again every time I need a rental truck.
Bert OFriendly, helpful, accommodating staff. I highly recommend. Thanks
David EStaff was great! Everything went smoothly
Kathleen KFriendly people and fast service
Michael IManager was very helpful and kind!
Robert WJust keep doing what your doing it works!
Darryl OTire was flat. Steering wheel a cruddy mess, i was charged way too muxh. $19,99 to move a bed for 30 minutes, 15 miles and was cgarged $95..... Just makes no sense... no one has a heart anymore... and on christmas ....
RYAN NNothing, everyone I dealt with was very friendly, knowledgeable, overall great experience
Gail EThe woman that helped us was wonderfully helpful and easy to talk to.
Leah SShelby was amazing. She helped me with all my needs. I will recommend Budget Storage & UHaul to all my friends and family. Thank you so much.
CHRISTINA M