Easy to return at this location!!
Joyce R
Customer Reviews for Budget Self Storage of Covington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't need to change anything! I will be getting U-haul from this location from now on. Great customer service!
MARCELLIOUS DGreat service! I appreciate that.
ALVIN BVery easy experience.
May OBe fair
Felicia TNo contact with the office. Wanted to extent my rental. I could not reach anyone by phone to extent my rental.
DARLENE BTrucks front end and steering was in need of repair and back cargo area had sand like debris in it and had to be cleaned out before use.
JONATHAN DI always use U-Haul never this location and never again the experience was horrible and I was over charged!!! Bad customer service also!!
Sierra SWe did not deal with any personnel. We dropped off outside of hours. Not happy about being charged for an extra day when I did not keep the rental for an extra day outside of the contracted days.
Orion CI dropped the truck at 9:30 pm. Location was closed
Debbie EThe app alis not very user friendly to use when picking up the vehicle. The process was much smother to drop off the vehicle but in the end I will probably never use your app to pick up a vehicle. I would prefer to go someplace where I could just go to a counter and have someone help me.
William DThe location needs to make sure all truck components are working properly before renting. My truck had a broken driver side windshield wiper.
SCOTT SVehicle was clean. Needs front tires and windshield wiper came off. Had to tape it to stay on
Jeremiah YBest U-Haul location in town!
Latricha TTrying to say I drove over 300 miles and I didn’t and have yet to get a phone call or talk to anyone to resolve it! Worst service ever! And still haven’t got my 100 deposit back!
Gayla GMy Uhaul app didn't work and the lockbox with they key was left unlocked for my truck.
David PI was charged for gas and I provided pictures that showed I returned vehicle with same amount of gas as given. I have requested a refund
leigh cKeep moving blankets in stock. I reserved 2 dozen 3 weeks prior to pick up and they had ZERO! The fuel was wrong on the paperwork. The truck was not swept out and had broken glass and trash all in the cargo area. The front end alignment was bad off on the truck and steering wheel sits to the left. The attic of the truck leaks and ruined some antique books with water damage I had in there. U-Haul needs to maintain their trucks better.
Matthew YFast, efficient and professional staff! Thanks guys! Special shout out to Char and the young man who helped me open the key box. I appreciate you guys!!
Latricha TVery friendly staff. Char was very professional and was able to accommodate my needs. Great customer service and I’ll be back to this location when I need U-Hail again.
Brandon WNOTHING - CONTINUE THE WELL "OILED MACHINE" YOU'RE USING! IT WORKS!!! UHAUL KNOWS HOW TO PLAY THE GAME AND KEEPS THEIR CUSTOMERS HAPPY. THANK YOU FOR HELPING ME TO ACCOMPLISH ALL I NEEDED TO DO AND GOT DONE. I WOULD DEFINITELY RECOMMEND YOUR VERY EXPERIENCED COMPANY TO ANYONE THAT WOULD ASK AND HAVE ALREADY DONE SO - SO THANK YOU FOR A SUCCESSFUL 24HRS.
Yolonda WThe back of the truck had leaves and dirt in it. The woman apologized and offered to sweep the back of the truck out. The front of the truck had a horrible oder and chips down in the door. Later that evening, I opened the door and saw roaches. My trip was delayed and I missed important appointments.
Christine WEverything was handled in excellence. Truck and equipment was in good condition.
Claudia NThe customer service was good. The price was too much.
Celena SThese guys are great - it's people that always make the difference !! Thanks to Budget Self Storage !!!!!!
WILLIAM HThe staff was very friendly and knowledgeable I enjoyed talking to her.
Annie CGreat customer services.
Vazir KVery friendly :)
Tom AThe young lady at the desk was very awesome to work with. She tried to help me out every way possible to get the right truck for my needs. I truly enjoyed the customer service. I will only use her facility in the future.
HAROLD WThe truck was filthy inside the cab including dirt, dust, and the residue of spilled drinks. I used the app when returning the truck and was asked if the truck was clean enough for the next customer. I said yes so that I would not be charged even though the truck is by no means ready to go out. I assume I will have to fight for those dollars even though we returned in the same manner in which got. We did not get our 6 blankets that we ordered. The front end often made disturbing noises when turning sharp. The front end alignment was so bad that I had to keep the wheel at 11 o'clock to be able to drive straight.
DOUGLAS RJUST KEEP ON DOING WHAT YOUR DOING!!!!
WILLIAM SThank you
William PThe location (a self-storage facility) sign was difficult to see but, otherwise, no issues.
Robert GGreat customer service
Harold FGreat customer service and very professional
Joseph FCustomer service was excellent! I would definitely use this location in the future as well! I give it 5 stars!! Char was awesome!!
Calandra SI cleaned out a small amount of junk left from previous customer. Also more importantly, let shop know about possible problem with brakes. Very helpful, friendly. Have been customer several times
Robert RTo me it was a pleasant experience. Just keep up the good work that's all from me 👏 🙌 👍
Desiree GThe bed of the truck was dirty and drop off was hard
Lois DThe young lady you have working has excellent communication and customer service skills!
Arlene Hnice and helping
Hsueh-Ler LWant to recognize the manager Char, she was great and helped me a lot, she is great with customer service, thank you
Jose RAwesome customer service. Will use again!!
Kathleen AWe had trouble with the app but the young lady at the counter, Char was extremely helpful and kind. Every company should be so lucky as to have an employee like her!
Aileen OChar was extremely helpful and pleasant.
Keri R