Customer Reviews for Budget Self Storage of Covington
(U-Haul Neighborhood Dealer)

406 reviews

6217 Hwy 278 NE   Covington, GA 30014

(678) 342-9686

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(678) 342-9686

6217 Hwy 278 NE
Covington, GA 30014

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy to return at this location!!

Joyce R 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R 
Rating:
5.0

Don't need to change anything! I will be getting U-haul from this location from now on. Great customer service!

MARCELLIOUS D 
Rating:
5.0

Great service! I appreciate that.

ALVIN B 
Rating:
5.0

Customer did not leave a comment.

DEREKA P 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T 
Rating:
5.0

Very easy experience.

May O 
Rating:
5.0

Customer did not leave a comment.

JAMA W 
Rating:
5.0

Customer did not leave a comment.

ALETTRIC F 
Rating:
5.0

Customer did not leave a comment.

ALETTRIC F 
Rating:
5.0

Customer did not leave a comment.

LOUIS H 
Rating:
2.0

Be fair

Felicia T 
Rating:
5.0

Customer did not leave a comment.

jodee l 
Rating:
1.0

No contact with the office. Wanted to extent my rental. I could not reach anyone by phone to extent my rental.

DARLENE B 
Rating:
4.0

Trucks front end and steering was in need of repair and back cargo area had sand like debris in it and had to be cleaned out before use.

JONATHAN D 
Rating:
1.0

I always use U-Haul never this location and never again the experience was horrible and I was over charged!!! Bad customer service also!!

Sierra S 
Rating:
5.0

Customer did not leave a comment.

ALETTRIC F 
Rating:
4.0

Customer did not leave a comment.

Karin S 
Rating:
4.0

Customer did not leave a comment.

MELINDA P 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

ALETTRIC F 
Rating:
5.0

Customer did not leave a comment.

Casey C 
Rating:
5.0

Customer did not leave a comment.

Priscilla E 
Rating:
4.0

Customer did not leave a comment.

Theresa G 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M 
Rating:
5.0

Customer did not leave a comment.

ALETTRIC F 
Rating:
5.0

Customer did not leave a comment.

ALETTRIC F 
Rating:
5.0

Customer did not leave a comment.

ALETTRIC F 
Rating:
5.0

We did not deal with any personnel. We dropped off outside of hours. Not happy about being charged for an extra day when I did not keep the rental for an extra day outside of the contracted days.

Orion C 
Rating:
5.0

Customer did not leave a comment.

LONNIE A 
Rating:
5.0

I dropped the truck at 9:30 pm. Location was closed

Debbie E 
Rating:
5.0

The app alis not very user friendly to use when picking up the vehicle. The process was much smother to drop off the vehicle but in the end I will probably never use your app to pick up a vehicle. I would prefer to go someplace where I could just go to a counter and have someone help me.

William D 
Rating:
5.0

Customer did not leave a comment.

NANCY K 
Rating:
3.0

The location needs to make sure all truck components are working properly before renting. My truck had a broken driver side windshield wiper.

SCOTT S 
Rating:
4.0

Customer did not leave a comment.

HAROLD P 
Rating:
4.0

Customer did not leave a comment.

DEREK M 
Rating:
5.0

Vehicle was clean. Needs front tires and windshield wiper came off. Had to tape it to stay on

Jeremiah Y 
Rating:
5.0

Customer did not leave a comment.

Tariq S 
Rating:
5.0

Best U-Haul location in town!

Latricha T 
Rating:
1.0

Trying to say I drove over 300 miles and I didn’t and have yet to get a phone call or talk to anyone to resolve it! Worst service ever! And still haven’t got my 100 deposit back!

Gayla G 
Rating:
3.0

My Uhaul app didn't work and the lockbox with they key was left unlocked for my truck.

David P 
Rating:
2.0

I was charged for gas and I provided pictures that showed I returned vehicle with same amount of gas as given. I have requested a refund

leigh c 
Rating:
5.0

Customer did not leave a comment.

Ramon M 
Rating:
3.0

Keep moving blankets in stock. I reserved 2 dozen 3 weeks prior to pick up and they had ZERO! The fuel was wrong on the paperwork. The truck was not swept out and had broken glass and trash all in the cargo area. The front end alignment was bad off on the truck and steering wheel sits to the left. The attic of the truck leaks and ruined some antique books with water damage I had in there. U-Haul needs to maintain their trucks better.

Matthew Y 
Rating:
5.0

Fast, efficient and professional staff! Thanks guys! Special shout out to Char and the young man who helped me open the key box. I appreciate you guys!!

Latricha T 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Customer did not leave a comment.

Monique M 
Rating:
5.0

Very friendly staff. Char was very professional and was able to accommodate my needs. Great customer service and I’ll be back to this location when I need U-Hail again.

Brandon W 
Rating:
3.0

Customer did not leave a comment.

NIKESHA C 
Rating:
5.0

NOTHING - CONTINUE THE WELL "OILED MACHINE" YOU'RE USING! IT WORKS!!! UHAUL KNOWS HOW TO PLAY THE GAME AND KEEPS THEIR CUSTOMERS HAPPY. THANK YOU FOR HELPING ME TO ACCOMPLISH ALL I NEEDED TO DO AND GOT DONE. I WOULD DEFINITELY RECOMMEND YOUR VERY EXPERIENCED COMPANY TO ANYONE THAT WOULD ASK AND HAVE ALREADY DONE SO - SO THANK YOU FOR A SUCCESSFUL 24HRS.

Yolonda W 
Rating:
2.0

The back of the truck had leaves and dirt in it. The woman apologized and offered to sweep the back of the truck out. The front of the truck had a horrible oder and chips down in the door. Later that evening, I opened the door and saw roaches. My trip was delayed and I missed important appointments.

Christine W 
Rating:
5.0

Customer did not leave a comment.

Cynthia P 
Rating:
5.0

Everything was handled in excellence. Truck and equipment was in good condition.

Claudia N 
Rating:
5.0

The customer service was good. The price was too much.

Celena S 
Rating:
5.0

Customer did not leave a comment.

debra w 
Rating:
5.0

Customer did not leave a comment.

Timothy D 
Rating:
5.0

These guys are great - it's people that always make the difference !! Thanks to Budget Self Storage !!!!!!

WILLIAM H 
Rating:
4.0

Customer did not leave a comment.

Ross L 
Rating:
4.0

Customer did not leave a comment.

Corey H 
Rating:
4.0

The staff was very friendly and knowledgeable I enjoyed talking to her.

Annie C 
Rating:
5.0

Great customer services.

Vazir K 
Rating:
3.0

Customer did not leave a comment.

Jill M 
Rating:
5.0

Customer did not leave a comment.

Sade S 
Rating:
5.0

Very friendly :)

Tom A 
Rating:
5.0

Customer did not leave a comment.

Rudy I 
Rating:
5.0

The young lady at the desk was very awesome to work with. She tried to help me out every way possible to get the right truck for my needs. I truly enjoyed the customer service. I will only use her facility in the future.

HAROLD W 
Rating:
1.0

The truck was filthy inside the cab including dirt, dust, and the residue of spilled drinks. I used the app when returning the truck and was asked if the truck was clean enough for the next customer. I said yes so that I would not be charged even though the truck is by no means ready to go out. I assume I will have to fight for those dollars even though we returned in the same manner in which got. We did not get our 6 blankets that we ordered. The front end often made disturbing noises when turning sharp. The front end alignment was so bad that I had to keep the wheel at 11 o'clock to be able to drive straight.

DOUGLAS R 
Rating:
4.0

Customer did not leave a comment.

Mary J 
Rating:
5.0

JUST KEEP ON DOING WHAT YOUR DOING!!!!

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

Lorena M 
Rating:
5.0

Customer did not leave a comment.

Tom A 
Rating:
3.0

Customer did not leave a comment.

Gregory S 
Rating:
5.0

Thank you

William P 
Rating:
3.0

The location (a self-storage facility) sign was difficult to see but, otherwise, no issues.

Robert G 
Rating:
5.0

Great customer service

Harold F 
Rating:
5.0

Customer did not leave a comment.

Alettrics F 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Great customer service and very professional

Joseph F 
Rating:
5.0

Customer service was excellent! I would definitely use this location in the future as well! I give it 5 stars!! Char was awesome!!

Calandra S 
Rating:
4.0

Customer did not leave a comment.

David D 
Rating:
5.0

I cleaned out a small amount of junk left from previous customer. Also more importantly, let shop know about possible problem with brakes. Very helpful, friendly. Have been customer several times

Robert R 
Rating:
5.0

To me it was a pleasant experience. Just keep up the good work that's all from me 👏 🙌 👍

Desiree G 
Rating:
5.0

Customer did not leave a comment.

Kalonda G 
Rating:
2.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

Cheryl B 
Rating:
3.0

The bed of the truck was dirty and drop off was hard

Lois D 
Rating:
5.0

The young lady you have working has excellent communication and customer service skills!

Arlene H 
Rating:
5.0

nice and helping

Hsueh-Ler L 
Rating:
5.0

Customer did not leave a comment.

Jariq D 
Rating:
3.0

Customer did not leave a comment.

Tammy M 
Rating:
5.0

Customer did not leave a comment.

Charmaine G 
Rating:
5.0

Customer did not leave a comment.

DARLENE M 
Rating:
5.0

Want to recognize the manager Char, she was great and helped me a lot, she is great with customer service, thank you

Jose R 
Rating:
5.0

Awesome customer service. Will use again!!

Kathleen A 
Rating:
5.0

We had trouble with the app but the young lady at the counter, Char was extremely helpful and kind. Every company should be so lucky as to have an employee like her!

Aileen O 
Rating:
5.0

Char was extremely helpful and pleasant.

Keri R 
Rating:
3.0

Customer did not leave a comment.

Elizabeth L 
Rating:
5.0

Customer did not leave a comment.

Oral B 
Rating:
3.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

Customer did not leave a comment.

Brandon B 
No reviews have been submitted for this location.
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