Customer Reviews for Budget Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Budget Self Storage

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Rachel B. on

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Charles A. on

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Jorge V. on

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Johnson V. on

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Joseph P. on

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marcel T. on

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OMAR N. on

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Luisa P. on

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This is a fantastic location. They have been so helpful and friendly. The person who helped me was named Luis. He really made the whole process stress free and was wonderful to work withl.

HELENA P. on

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Rafael S. on

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It works very well ! Good price.

jessica J. on

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Basil J. on

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heyley J. on

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Priya S. on

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I have been falsely charged over 400 dollars --- called for help, but I didn't get a timely response or a call back as I was promised. Moving is expensive, this unexpected cost associated to my Uhaul rental along with the delays causing me to pay the movers more is unacceptable. I really didn't expect this kind of service from Uhaul. I used this brand in order to have a smooth and easy experience. This is more expensive, which was fine - but not enough to get double charged for no reason and have NO SUPPORT from the company on how this will be fix and how I will be compensated for the delays.

Sameen P. on

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Guy was very helpful at the desk. The unit was very clean and great location.

jessica J. on

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Joseph P. on

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Excellent customer experience.

Zell R. on

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I didn't move into the unit

Xinyue W. on

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corry L. on

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Gan L. on

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Very nice staff

Eliu F. on

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patrick G. on

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Venus W. on

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nicolas G. on

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Daniel J. on

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Great customer service

Laine J. on

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Emani N. on

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Great spot. I wish it was 24 hour access and the person I worked with was great as well. Should tell ppl they need to have their own lock before they get there too

Natale M. on

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I did not rent this storage.

DAWEI W. on

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Michael P. on

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Emily O. on

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The young man and lady that work there were extremely helpful and made my experience an easy one. They were very polite and knowledgeable. I will definitely come back to this location for any future rental.

Joseph P. on

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Olga R. on

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I was skeptical about the area but once I walked in the staff was friendly and helpful in particular an employee named Luis. Luis was very knowledgable about my transaction and was on point. The facility is clean. well maintained and service was quick. Overall UHaul needs more employees like Luis who are professional and customer savvy.

Ashlynn B. on

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Uhaul is absolutely ridiculous! I receieved A voucher for one month free, due to renting a truck one way. Turns out, the facility I reserved did not accept the voucher...

Joseph B. on

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TIAISE B. on

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It was ok no problems

Paul B. on

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Not a thing— everything was great.

Yvonne L. on

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Christopher S. on

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NDRICIM K. on

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idris T. on

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Thank you

William N. on

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great

V. R. B. on

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I SPOKE TO A YOUNG LADY YESTERDAY ON A 16TH AND SHE TOLD ME THAT MY RESERVATION WAS CANCELED AS PER U-HAUL INTERNATIONAL THEY LEFT A MESSAGE WITH THEM ON THE 15TH AND SHE TOLD ME MY 695 WAS CREDITED I

Johnson V. on

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Michael P. on

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I went the location at 225 SCOTLAND RD ORANGE,NJ 07050 & 1142 Broad St Newark, NJ 07114 and the service was horrible but when I went to 414 Raymond Blvd,#19733445500, the representative was so helpful I would recommend calling them first for rental if you are in that area. I am happy with there service and glad I went there 100%

DIEGO S. on

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MELVIN J. on

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This was the very first time ever using a storage ,thanks guys for making my experience a great one..

ARTUR K. on

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The staff is very friendly and helpful. The access to the storage rooms is easy. I would have appreciated longer access hours in the afternoon, but they were still quite convenient.

Artur K. on

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Dark area and I am still not sure why I was charged around $6 by both the pick up and drop off locations

Marllon L. on

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EMMANUEL A. on

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I rented this facility because i had to relocate to Las Vegas . I was sold the false impression that the rented unit was climate controlled. To my chagrin it was dusty and mice feces infested-DIRTY

REGIS C. on

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thank you

Alexsis J. on

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yes they were very helpful

Nadine G. on

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Very dark, very dodgy. Definitely not recommended to go there by yourself in the dark. Dark, difficult to find key box. The online drop off procedure was a pain. The site crashed several times. Only downloading the app made it worked. But it also crashed twice. Not a pleasant experience.

Kwashie K. on

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Arturo V. on

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Excellent

Michelle S. on

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Very clean and orangized

Aquila j. on

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They was excellent and helpful

Dimitrios N. on

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Please make sure that the truck is in good condition both in terms of mechanical and cleaning perspectives.

idris T. on

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Nyeem M. on

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allen w. on

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Excellent customer service Staff and clean storage price. The staff was very helpful. Would highly recommend.

NANETTE S. on

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Nothing customer service and everything was fine. Jessica took care of us and she was excellent.. definitely would recommend and definitely would rent from that location again, which we are in about two months.

allen W. on

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Wilton C. on

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Do not change a thing. The representatives at the location are honest, friendly, and willing to help you out.

Kaysha T. on

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Clean, and the staff was very helpful.

George V. on

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Connie H. on

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Richard B. on

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I am satisfied with the space and service.

Nicholas D. on

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Jacqueline S. on

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Jai A. on

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David M. on

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I am a storage customer and renting the uhaul was the easiest Highly recommend !!

Naomi K. on

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Bad location, not as simple to get to

Sameen P. on

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Both customer service reps were excellent I will always come to this location for a uhaul truck

Wilson D. on

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linda C. on

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alexandre N. on

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Disgusting service....

Kattian G. on

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NOTHING, THERE IS VERY GOOD SERVICE AND EFFICIENCY TO THE CUSTOMER

Jessica J. on

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Andre l D. on

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Brandon F. on

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William K. on

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Staff member was extremely helpful.

RICARDO C. on

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Margret M. on

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Melinda M. on

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Cristian S. on

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Very helpful

Cristian S. on

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Jessica the lady at the front desk was very helpful, accommodating, and patient. I also rented a storage and she was very helpful. Thank you

Arturo N D. on

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The car was dirty, with empty water bottles and cardboards on the ground. I took pictures, hopefully you will not charge any extra fee from my credit card saying that I made those things.

hector B. on

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LUZIA F. on

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Nice location friendly staff very fast service I recommend

durgapras R. on

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benitez H. on

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Chantel D. on

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connie G. on

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Luis was excellent...very helpful...A1 customer service... I was very pleased with the service.

DIEGO S. on

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Iremar P. on

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salome B. on

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The moving experience was great and the customer service was excellent. Thank you so much.

diego S. on

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Tiffany R. on

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Vishal K. on

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So I had booked my van on another location for self pickup...however, on reaching there I had to call up the customer service to check and was then informed that there isn’t any van available so was provided an alternative option elsewhere which I did take up . But this should have been informed to me in advance and not once I m already at the pickup location. Also this led to change in overalll charges and my estimated mileage which was based of my original booking. So in all I would say the customer service did handle everything after the problem but this was not good in terms of all the inconvenience caused

Porfirio J. on

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Nothing the customer service was absolutely excellent and your worker in the establishment was very professional polite quick and very knowledgeable AAAAAAAAA+++++++++++++

AYESHA J. on

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Jessica, the manager was very helpful, patient and accommodating. It really made our move in a lot smoother.

MATTHEW C. on

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Very easy process to get set up. The unit is exactly what we wanted.

Vital F. on

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Ronnie B. on

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KRISTIN H. on

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The person working at the location was really great! Very strong customer experience

Yadira M. on

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Be honest

ANTONIO R. on

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lower price per milles

Marilyn G. on

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Brain M. on

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Stop lying

susan P. on

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Dora F. on

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I went to pick up my van at 8am. The key was not left in the truck as promised. The facility was supposed to open at 9am, but they did not open until 9:20. It was a frustrating experience. Once I was helped they eventually gave me a different truck because they didn't know where the key to my originally assigned van was. The woman who helped me was nice and sympathetic once she opened the facility but I wish I had gotten the van at the promised time.

Jessica R. on

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Marc L. on

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The saleswoman was very helpful and accommodating, so the service was quite good. However, the inside of the van was not good. The driver's seat was all stained, the rubber floor mats in the back of the van were coming up and also coming apart. The center console beverage wells had some sort of dried beverage residue in them. This site offering 24 hour drop-off is, on its face, a good thing, and for me it worked well. However, the drop-off location is very poorly lit at night and somewhat remotely located from the road, in an area that might not be the safest (and I am not saying this as an out of towner - I am moving out of Newark after being there for 6 years and generally finding it safer than people told me it was). It just seems like a robbery or confrontation waiting to happen at some point. Nothing bad actually happened, but I am not a fan of very poorly lit areas at night without good visibility from the road, whether they are in Newark or elsewhere. So, in terms of the service and the 24 hour drop-off, I would definitely recommend. In terms of the van, I would say look at it inside and out before accepting and get there early so you have the time to do so, unlike what I did. With regard to location, lighting, and potential safety of the van/truck drop-off area, I would definitely not recommend it, maybe unless you are with someone else you can count on.

Sajid A. on

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SIYU H. on

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JIMINEZ C. on

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Jeffrey S. on

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This was a simple and convenient location. Quick and easy checkout.