Customer Reviews for Budget Self Storage
(U-Haul Neighborhood Dealer)

357 reviews

414 Raymond Blvd   Newark, NJ 07105

(973) 589-5948

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(973) 589-5948

414 Raymond Blvd
Newark, NJ 07105

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jung En T. 
Rating:
3.0

Better lighting at night

Humberto D. 
Rating:
5.0

Customer did not leave a comment.

Oriom S. 
Rating:
5.0

Not very much, the service was outstanding!!! -Satisfied Customer

Johnny Ernest D. 
Rating:
5.0

Customer did not leave a comment.

NORBERT K. 
Rating:
2.0

Place is a mess. Unhooked the trailer and had to find a pallet in the trash to keep it from rolling away.

Scott N. 
Rating:
4.0

Customer did not leave a comment.

CESAR V. 
Rating:
5.0

Fast and easy

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

OTAVIO D. 
Rating:
2.0

Repair the website so people can actually check out and return vehicles. How am I supposed to document damages or a mess when your store won't upload pictures? How do I return a vehicle after closing when I cannot upload pictures?

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

abel D. 
Rating:
5.0

THANK YOU

jessica J. 
Rating:
5.0

Excellent

DIEGO M. 
Rating:
2.0

First time renting a haul, they sent me the contract AFTER I was billed did not notify me that refueling was necessary PRIOR TO picking up the keys to the truck, nor did they notify me AFTER I gave the keys back. Just billed me. Uhaul did in fact refund me for this locations negligence.

NIASIA S. 
Rating:
1.0

The truck was dirty, the previous client left a bag of trash and food along with some flip flops inside the cab! The rep didn't even come out to look or help with anything! The location didn't look clean! And last but not least when I call and spoke to a rep she was nasty, and was trying to speak down to me as if I was child.I had to pick up from two different locations! I should get some type of reimbursement for my troubles/ and lack of professionalism and concern towards the client! I payed about 3k for this service it not acceptable!

Julio O. 
Rating:
5.0

Customer did not leave a comment.

Syed A. 
Rating:
5.0

Customer did not leave a comment.

WILLAN C. 
Rating:
5.0

Customer did not leave a comment.

Celia N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

jessica J. 
Rating:
4.0

The staff is excellent, always ready to help... and to help customers about the elevator, it will be better if we know which floor the elevator is stopped (basement or upstairs) because we have to search for it when we need to use it and sometimes it isn't possible... and when the customer is new, always as possible, someone shows how to use the elevator. Thanks. Congratulations.

elton D. 
Rating:
5.0

I never had a problem and staff was courteous. Hours could be better.

FELICIA B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EDGAR K. 
Rating:
1.0

Lazy ! The “ manager “ Jessica doesn't know Anything , Luis is a lazy, inconsiderate, thief . Wouldn't come back to use uhaul period , ghetto wouldn't recommend!

VERONICA S. 
Rating:
5.0

The person that took care of me and my husband was very helpful. Great customer service.

TIAGO S. 
Rating:
5.0

My representative was friendly and professional I will definitely work with them again

Celia V. 
Rating:
5.0

Customer did not leave a comment.

Willan C. 
Rating:
5.0

i think nothing everything was good

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

WILLAN C. 
Rating:
5.0

Very easy and efficient. I was in and out in 5 minutes.

JESSICALYNN S. 
Rating:
5.0

Great Service! Quick and efficient. Straight to the point. I am very pleased with the outcome.

ERIKA H. 
Rating:
5.0

Thank you Jess

TYRONE B. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

MARCELO N. 
Rating:
5.0

The customer service manager (I believe her name is Jessica), was extremely helpful and accommodating. Thank you!!

Maylee R. 
Rating:
4.0

Customer did not leave a comment.

NICHOLASJ R. 
Rating:
5.0

The only feedback I have is that they need a dumpster for trash removal. When moving out ppl aren’t going to have the same needs for the some of the items stored so when cleaning out the space it needs to be a place for trash items. But besides that they were very informed.

Sheneka P.  |  Overall Experience 
Rating:
5.0

I like

JOHNSON V. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
4.0

Customer did not leave a comment.

NICHOLASJ R. 
Rating:
5.0

Customer did not leave a comment.

SIMONE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

JOHNSON V. 
Rating:
4.0

Customer did not leave a comment.

Weinuo Z. 
Rating:
5.0

Customer service rep was friendly and informative very professional will definitely return

Celia V. 
Rating:
5.0

Customer did not leave a comment.

JOHNSON V. 
Rating:
2.0

1) Incredibly long wait time to pickup a van that was already booked ahead (45 mins). Only one attendant who tried her best to help. 2) "Mileage out" on the vehicle was incorrectly noted. I was assured that adjustments will be made in the final bill. However, adjustments were not made and I was overcharged. 3) Facility was not clean.

SRINIVAS G. 
Rating:
3.0

Service was wonderful. The sales associates were friendly and polite. The location is out of the way if you don't won a car. Everything went smoothly and easily. Much appreciation.

laurie M. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Have larger vehicle

Andre G. 
Rating:
4.0

2 changes on pickup!Send me to 2 diferent dealer!Maybe improve this on future!Besides that's ok

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

We needed a 26 foot truck at the last minute after our other rental company cancelled our reservation at the last minute because they did not have any trucks available. Everything was perfect and the staff was very professional.

Lester S. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

Johnson V. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

marcel T. 
Rating:
5.0

Customer did not leave a comment.

OMAR N. 
Rating:
5.0

This is a fantastic location. They have been so helpful and friendly. The person who helped me was named Luis. He really made the whole process stress free and was wonderful to work withl.

Luisa P. 
Rating:
5.0

Customer did not leave a comment.

HELENA P. 
Rating:
5.0

It works very well ! Good price.

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

jessica J. 
Rating:
4.0

Customer did not leave a comment.

Basil J. 
Rating:
4.0

Customer did not leave a comment.

heyley J. 
Rating:
1.0

I have been falsely charged over 400 dollars --- called for help, but I didn't get a timely response or a call back as I was promised. Moving is expensive, this unexpected cost associated to my Uhaul rental along with the delays causing me to pay the movers more is unacceptable. I really didn't expect this kind of service from Uhaul. I used this brand in order to have a smooth and easy experience. This is more expensive, which was fine - but not enough to get double charged for no reason and have NO SUPPORT from the company on how this will be fix and how I will be compensated for the delays.

Priya S. 
Rating:
4.0

Guy was very helpful at the desk. The unit was very clean and great location.

Sameen P.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

jessica J. 
Rating:
5.0

Excellent customer experience.

Joseph P. 
Rating:
1.0

I didn't move into the unit

Zell R.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Xinyue W. 
Rating:
5.0

Customer did not leave a comment.

corry L. 
Rating:
5.0

Very nice staff

Gan L. 
Rating:
3.0

Customer did not leave a comment.

Eliu F. 
Rating:
5.0

Customer did not leave a comment.

patrick G. 
Rating:
5.0

Customer did not leave a comment.

Venus W. 
Rating:
5.0

Customer did not leave a comment.

nicolas G. 
Rating:
5.0

Great customer service

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Laine J. 
Rating:
5.0

Great spot. I wish it was 24 hour access and the person I worked with was great as well. Should tell ppl they need to have their own lock before they get there too

Emani N.  |  Reservation 
Rating:
5.0

I did not rent this storage.

Natale M.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

DAWEI W. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

The young man and lady that work there were extremely helpful and made my experience an easy one. They were very polite and knowledgeable. I will definitely come back to this location for any future rental.

Emily O. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

I was skeptical about the area but once I walked in the staff was friendly and helpful in particular an employee named Luis. Luis was very knowledgable about my transaction and was on point. The facility is clean. well maintained and service was quick. Overall UHaul needs more employees like Luis who are professional and customer savvy.

Olga R. 
Rating:
1.0

Uhaul is absolutely ridiculous! I receieved A voucher for one month free, due to renting a truck one way. Turns out, the facility I reserved did not accept the voucher...

Ashlynn B.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

It was ok no problems

TIAISE B.  |  Reservation 
Rating:
5.0

Not a thing— everything was great.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Yvonne L. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

NDRICIM K. 
Rating:
5.0

Thank you

idris T. 
Rating:
5.0

great

William N.  |  Overall Experience 
Rating:
4.0

I SPOKE TO A YOUNG LADY YESTERDAY ON A 16TH AND SHE TOLD ME THAT MY RESERVATION WAS CANCELED AS PER U-HAUL INTERNATIONAL THEY LEFT A MESSAGE WITH THEM ON THE 15TH AND SHE TOLD ME MY 695 WAS CREDITED I

V. R. B.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Johnson V. 
Rating:
5.0

I went the location at 225 SCOTLAND RD ORANGE,NJ 07050 & 1142 Broad St Newark, NJ 07114 and the service was horrible but when I went to 414 Raymond Blvd,#19733445500, the representative was so helpful I would recommend calling them first for rental if you are in that area. I am happy with there service and glad I went there 100%

Michael P. 
Rating:
5.0

Customer did not leave a comment.

DIEGO S. 
Rating:
5.0

This was the very first time ever using a storage ,thanks guys for making my experience a great one..

MELVIN J.  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful. The access to the storage rooms is easy. I would have appreciated longer access hours in the afternoon, but they were still quite convenient.

ARTUR K.  |  Overall Experience 
Rating:
2.0

Dark area and I am still not sure why I was charged around $6 by both the pick up and drop off locations

Artur K. 
Rating:
5.0

Customer did not leave a comment.

Marllon L. 
Rating:
1.0

I rented this facility because i had to relocate to Las Vegas . I was sold the false impression that the rented unit was climate controlled. To my chagrin it was dusty and mice feces infested-DIRTY

EMMANUEL A.  |  Overall Experience 
Rating:
5.0

thank you

REGIS C.  |  Overall Experience 
Rating:
5.0

yes they were very helpful

Alexsis J. 
Rating:
2.0

Very dark, very dodgy. Definitely not recommended to go there by yourself in the dark. Dark, difficult to find key box. The online drop off procedure was a pain. The site crashed several times. Only downloading the app made it worked. But it also crashed twice. Not a pleasant experience.

Nadine G. 
Rating:
5.0

Customer did not leave a comment.

Kwashie K. 
Rating:
5.0

Excellent

Arturo V. 
Rating:
5.0

Very clean and orangized

Michelle S.  |  Reservation 
Rating:
5.0

They was excellent and helpful

Aquila j.  |  Reservation 
Rating:
4.0

Please make sure that the truck is in good condition both in terms of mechanical and cleaning perspectives.

Dimitrios N. 
Rating:
5.0

Customer did not leave a comment.

idris T. 
Rating:
5.0

Customer did not leave a comment.

Nyeem M. 
Rating:
5.0

Excellent customer service Staff and clean storage price. The staff was very helpful. Would highly recommend.

allen w.  |  Reservation 
Rating:
4.0

Clean, and the staff was very helpful.

Kaysha T.  |  Reservation 
Rating:
3.0

I am satisfied with the space and service.

Richard B.  |  Reservation 
Rating:
3.0

Bad location, not as simple to get to

Naomi K.  |  Reservation 
Rating:
3.0

Jessica, the manager was very helpful, patient and accommodating. It really made our move in a lot smoother.

AYESHA J.  |  First Impressions 
Rating:
5.0

Very easy process to get set up. The unit is exactly what we wanted.

MATTHEW C.  |  First Impressions 
Rating:
5.0

customer service was prompt and courteous. space was available and building was clean and well lit. price for space is reasonable based on the size rented. i would recommend this facility. Gregory T.

Privacy R.  |  First Impressions 
Rating:
5.0

Everything was great. Very easy process, i would recommend this service to anyone.

Privacy R.  |  First Impressions 
Rating:
5.0

The guy that helped me was really great.

Privacy R.  |  First Impressions 
Rating:
4.0

Staff is very helpful.

Privacy R.  |  First Impressions 
Rating:
5.0

I did not rent from this facility, and they were very helpful to allow me to cancel my reservation. Thanks!

Privacy R.  |  First Impressions 
Rating:
2.0

The storage building is fairly old and located away from the commercial area.

Privacy R.  |  First Impressions 
Rating:
4.0

Never ordered but very polite customer service.

Privacy R.  |  First Impressions 
Rating:
2.0

Found a cheaper unit somewhere else, but the truck rental came in handy.

Privacy R.  |  First Impressions 
Rating:
2.0

Good location and reasonable price.

Privacy R.  |  First Impressions 
Rating:
5.0

The facility is clean and secure, and the staff is polite, courteous, and professional.

Privacy R.  |  First Impressions 
Rating:
1.0

I did not move into the unit. The discount and price I was offered on the website was not the same as the one the facility gave me.

Privacy R.  |  First Impressions 
Rating:
5.0

The attendant was very helpful. Some units are accessible by shallow incline ramps - most are level with the elevator. You might have to back your vehicle in or out of the elevator parking area.

Privacy R.  |  First Impressions 
Rating:
3.0

Nice clean facility. I feel a little pricy but hey what isn`t these days. I recommend this facility.

Privacy R.  |  First Impressions 
Rating:
1.0

Ireserved a 15x10 storage room online but when I got to the actual facility there was none available on site!

Privacy R.  |  First Impressions 
Rating:
1.0

i did reserve o room, but my room wasnt available they said was this emove self storage fault i was really upsad i left rent room at king storage on newark my advice stay away from this website

Privacy R.  |  First Impressions 
Rating:
3.0

easy to place order

Privacy R.  |  First Impressions 
Rating:
5.0

THE STAFF WAS FRIENDLY AND MADE SURE I FOUND THE BEST UNIT TO FIT MY NEEDS

Privacy R.  |  First Impressions 
Rating:
2.0

The facility was not exactly what I expected and the location was a little out of my way

Privacy R.  |  First Impressions 
Rating:
1.0

Upon calling Budget Self Storage, I discovered they had never received my reservation. Another storage center offered me the same size unit for half the price I opted not to use Budget Self Storage.

Privacy R.  |  First Impressions 
Rating:
1.0

the facility has very low quality service, not clean, there is part of the building take large area in my storage room.

Privacy R.  |  First Impressions 
Rating:
5.0

It was great!

Privacy R.  |  First Impressions 
Rating:
5.0

Cancelled reservation, never moved things in, still charged by emove. I'd appreciate this refund as soon as possible. Thank you, Ms. Eunice Mattis

Privacy R.  |  First Impressions 
Rating:
4.0

Good facility, clean, good costumer service. Room was smaller than I thought and facility was not in a good area.

Privacy R.  |  First Impressions 
Rating:
4.0

The facility is a little dirty but the man behind the counter is very helpful even though he may be very slow

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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