process took way too long need to eliminate some unnecessary information!David D.
Customer Reviews for Budget Store & Lock Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brittany B.
Customer did not leave a comment.Susan R. | Overall Experience
Customer did not leave a comment.Maureen N. | Overall Experience
Improvement not needed -went like clockwork!Rick J.
Customer did not leave a comment.MELANIE C.
Customer did not leave a comment.Eric F.
Horrible experience. We went to Jack's Mower in Parker Ford, PA to pick up truck--nobody there and no truck. U-Haul said they changed the pickup to Gilbertsville location which was 12 miles further away and NEVER INFORMED US of the change. They had no furniture blankets that we had paid for and our moving help was waiting and on the clock. We were charged for extra mileage which would not have incurred if original pickup location. Arrived over an hour late to move location. Poor and surly customer service. Will never use U-Haul again!!CHARLES H.
Customer did not leave a comment.COLLEEN T.
Customer did not leave a comment.Michaela C.
Customer did not leave a comment.Slater W.
The lady who owns the trucks was fantastic to work with. However I'm very unhappy with Uhaul's scheduling and overbooking. I had to wait over 2 hours for my truck to arrive from the previous customer. That really messed up the whole day and put us way behind!! Plus the fee was outrageous and I had no options to pick up and drop off at different locations which racked up the mileage unnecessarily.Jen E.
The light was on indicating it needs an oil change. We could not check our account because the verification code did not come through for several hours. We did not receive the receipt to our email and when we called U-Haul customer service to make sure our after hours return went through, we waited on hold for 55 minutes. Once someone answered, they were very nice and helpful.Robert L.
Customer did not leave a comment.BRITTANY B.
There was a rather sizeable amount of spider webs in the unit when we went to move out. Completely understandable though for an outdoor unit.Codey B. | Overall Experience
The storage manager never alerted us to a situation that it happened with our unit which led to us having a misunderstanding with the director of operations due to us calling the authorities which she had told them about the situation but not us. This led to us getting a warning about our hours being restricted for no reason which we didn't understand and then we later had another situation where my fiancé and I had fallen asleep accidentally inside our unit after a long night of re-organizing our stuff due to working third shift hours and recently losing our place of residence so we were trying to fit all her belongings inside of the unit and she found a sleeping called her director of operations and completely over exaggerated what was going on which lead us being restricted in what hours we could come to the facility which is why we chose to move out and found another storage facility with a bigger unit better hours nicer stuff and cheaper price. No I would not recommend this facility to any of my friends or family as the facility manager is not a nice woman at all and the Director of operations needs to learn how to better communicate with the clientele then to just take the facility managers word on anything during a bookAnya C. | Overall Experience
The Best people there!Kyle R.
Customer did not leave a comment.BRENDA B.
Customer did not leave a comment.Kevin W. | Overall Experience
Customer did not leave a comment.Judith R.
Nothing. Alycia Cook was amazing and very accommodating with all my needs!NICOLE P.
Customer did not leave a comment.Gerald W.
Customer did not leave a comment.Bernard G.
Customer did not leave a comment.Jeffery W.
Customer did not leave a comment.Abigail O.
The on-line reservation process was very easy, application is user friendly. Alycia at the office was very professional, friendly, and kind. She is a true assest to the company. I will use U-Haul again.Timothy S.
Customer did not leave a comment.Susan S.
Ms. Cook was extremely pleasant! Was very helpful with questions and anything else I needed!Nicole P.
Alycia was very kind and helpful. Alycia made it all professional and easyDavid B. | Overall Experience
The lady at the service desk was very nice. But they are over charging me for gas. Brought it back with the same amount of gas but they charge me $ 30 . For someone to put gas in it plus another $30. For gas. Plus it was exactly 60 miles one way and I drove exactly the same way back stopped to drop off my furniture which was already on the same route not any extra miles. Then went maybe 3Blocks up the road from the drop off location to put gas in it be I dropped it off. But it was an extra 5 miles. Doesn't make any sense plus other fees. Had the truck back in less then 4 hrs. Next time I'll rent from home depot. It would have been so much cheeper.. had to pick the truck up 10 miles in the opposite direction to pick up and 10 mi extra just to take it backKarin R.
Customer did not leave a comment.Brian W.
Everything went well. Very professional and courteous. Will recommend and or use again.Onorinda A.
Absolutely first class storage facility!Douglas S. | Overall Experience
The lady who checked me in to pick up the truck was very professional. Excellent service I would highly recommend them and will use them again if I have a need.SHERYL E.
Customer did not leave a comment.Joelen N.
Pleased with the van rental and service. Elisha was courteous and helpful. Look forward to repeat van rentals during this year, and following years.Rick J.
Excellent service before, during and after pickup and returnJoan C.
If using the phone app make sure your location services is recognized because mine would not work even though I had it on. I had to get another person come with their phone to get logged in.Peggy L.
The system is poor. I was registered for a 15' truck in Feasterville, a 10' truck in Pottstown, and eventually procured a 9' cargo van in Gilbertsville. The customer service people were great, and helped immensely. Your system is awful. The app is poor as well. Do better.PHILIP R.
Customer service at location was very rude. Made whole experience poor. Would not use again.Colt C.
Customer did not leave a comment.David B.
Customer did not leave a comment.Lesley B.
Customer did not leave a comment.JACQUELINE H.
Had to drive excessive miles to pick up 26' truck & pay out of the pocket for gas for my personal vehicle & moving vehicle. Terrible that customer has to absorb this expense! No furniture pads with moving vehicle. Not a good experience. U-Haul needs to get their act together!Edward S.
Customer did not leave a comment.Ken J.
Great customer servicePaul Cook C.
Van not available when indicated. Had to come back. Tank was not filled. Was not cleaned or sanitized. Lady running the location was rude on the phone (Gilbertsville) and anal - a real pain in the ass. She doesn't wear a mask even though it is mandated. I wouldn't recommend anyone dealing with the Gilbertsville location.Vincent K.
Customer service was terrible. Woman at front desk was more than unprofessional, she was rude. She did not explain anything. She was not helpful. She was on the phone while pointing to have me sign the agreement. Later for returning equipment, extra large uhaul parked blocking in parking space. Woman called me explaining that I blocked the gate and made her job more difficult, after the fact. She was more that insulting to me, using the term "why in gods name would.." I would absolutely NEVER recommend this place. Could not be more displeased.Kelsey M.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.William H.
The vehicle was dirty and their were personal items left in the back of the U-Haul that I had to remove. The employee at the site was unaware of the Mobile pick up process and requested that I cancel and start all over again with her, which I did not do. This is the second time I have used the Mobile option to pick up a rental in the last few weeks, and it seems there is some confusion between the servicing locations and U-Haul. A lot of these locations do not have a place where folks can get access to the keys for the vehicles, so if no one is onsite 24/7 Mobile pick up should not be an option.MARIA F.
Nothing people are great!!!!Jeff S.
Teach them how to pick up a van remotely... when the business is closed. Wasted an hour n a half trying to figure it all out... which threw the entire day into a tailspinMarion B.
Everything was fine, quick and easy transaction.Anderson D.
Customer did not leave a comment.Raymond B.
Everything was perfect. Great truck and great service.Deborah E.
Customer did not leave a comment.Eugene C.
Customer did not leave a comment.Jacqueline H.
Make sure your customer service is knowledgeable in thier job. The male I dealt with was rude, gave inaccurate information to my questions, and ended the conversation abruptly. Never going to go thru your company again.JESSICA M.
It was super easy with the 24/7 shareedwin R.
You need to realize that not everyone owns a smart phone in order to collect the keys when they get to the spot to pick-up the U-Haul. we just received the registration number and not the code we needed to open box to get keys. also the next couple had the same problem we did. but the lady at the spot was very nice and got the situation completed and got us on our way.Diana C.
Excellent customer service from office personnel. Truck in excellent condition, seats are so comfortable.Regina K.
The advice of the do young women that work here are excellent as alwaysRegina K.
This is more of an appreciation comment The two young ladies helped us as the van was not available and they gave us the 10 footer truck which was much better anyway so we really appreciate all your help and adviceRegina K.
Extremely friendly, helpful and customer service oriented, definitely recommend using this location!Matt S.
I'm not sure who is to blame, the facility where I picked the truck up or U-Haul itself but, someone canceled our order without notifying us so when I showed up to pick the truck up I had to wait 50 minutes and deal with U-Haul through text message because their phone lines were down. It delayed the move which was a problem for all involvedMatthew P.
Everything was most satisfactory thank youMatthew C.
Not a big deal, but I noticed the pressure on one tire way very low and caused a pull to one side while driving. I had a short trip, and this didn't impair anything, but that's something that should be maintained.Brandon R.
Scheduling and pick up were easy. However the $44 quote turned into $129 for a 2 hour rental! That's a ridiculous amount of money! Will probably not rent from UHaul again. I'm sure there are much cheaper rentals out there. Very very disappointed!Zachary F.
Customer did not leave a comment.Melissa H.
Customer did not leave a comment.Edward B.
Out standing coustomer Service!!!MARK L.
My husband and I had never used the app before to pick up and drop off a U-haul truck. He dropped off the truck with us not knowing we had to use the app to show we dropped it off. So he locked it up and dropped the keys in the box for the truck. I went back first thing in the morning since we forgot to put the dollies back in the truck anyway and the woman I talked with was so incredibly nice and helpful. She helped me unload the dollies from my car and told me that we didn't have to do anything for drop off on the app that she would take care of everything. Definitely would recommend this location and would use again if I was doing business with this location!Kiley E.
Customer did not leave a comment.Ariel G.
The whole exprience was First Class. The reservation process was flawless. The Uhaul facility was perfect and had no problems at all. The return process was perfect and convenient. Keep up the great service.Joel S.
Clean - Yes. There was, however, an issue with the brakes.Wayne M.
Customer did not leave a comment.Grant G.
Great, friendly service.Craig S.
Customer did not leave a comment.Kurt S.
Customer did not leave a comment.Heidi S.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Paul L.
Van was not as clean as usual and had an odor.Beth C.
Customer did not leave a comment.Don Y.
The staff was amazing!!!! Much better than the Pottstown location.Ray W.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Marion L.
The associate was very helpful during the renting process!Ben W.
Customer did not leave a comment.David S.
Customer did not leave a comment.John G.
A little confusing at this location since it looks more like a storage place than a truck pick up. No real place to park the vehicle for overnight drop off.Michael K.
Confusing as to where to park the truck. There were a few lined up outside and then some inside the gates. I didn't have a gate code so couldn't get in and there was only room for 3 trucks outside the gate.Justin L.
Customer did not leave a comment.Linda C.
Customer did not leave a comment.Pamela J. H.
Customer did not leave a comment.MARK P.
Customer did not leave a comment.Dan F.
Customer did not leave a comment.Albert J.
Customer did not leave a comment.William G.
Customer did not leave a comment.RENEE O.
Cindy was most helpful, she really put the "care" in customer care. Very friendly, and nice to talk to. Thanks, CindyMitch C.
Customer did not leave a comment.David D.
Hands down the easiest place I have ever dealt with. Staff was joyful and helpful, it was clear that they are invested in their customers, Love this place!Tony A.
Customer did not leave a comment.Brent H.
Customer did not leave a comment.Theresa W.
The customer service was ideal!Richard B.