Customer Reviews for Budget Store & Lock Self Storage
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

The only reason I moved my storage unit was due to the cost. I found the storage unit climate controlled for more than half off.

Rating:

5.0

Always able to access my unit. It stayed dry. Lot was plowed during snowstorms. I dealt with Alisha who I think is now mgmt. Overall, great storage option. It has gotten pricey nowadays, but what else hasn't.

Rating:

5.0

My go to U-Haul dealer, Angel at Chuck's Auto Repair on Route 100 in Bechtelsville, PA, is really an angel.When I moved here from NJ to PA I needed a vehicle to move some remaining items here to PA. She had one on the lot and set me up with it. She was wonderful with communicating to me everything, especially since it was the weekend. She went out of her way to accommodate me. That brings me to this most recent rental. Angel didn't have a van that suited my needs, but found a dealer that did. She set up the rental, and I picked up the van. That went flawless as well, with both agents being kind and helpful. Thanks for making the rental seamless. The only thing that may need improvement is the software that finds your location when the vehicle is being returned. Although my phone was set to allow location finding, it didn't work. After a few tries I just parked the van and dropped off the keys in the box. Other than that everything went smoothly.

Rating:

1.0

I will never rent from Uhal again. They advertise that they are 24 hours. Good luck if you end up renting after hours. Months ago I rented after hours and nothing went right with the app. I thought it was me. My first time using the app and wasn't familiar. This very last time that I will ever deal with this company all together once again there app had nothing but problems it took about 5 hours for me to check out the van I reserved. During that time I had four guys with two trucks waiting at my house ready to move me out. So not only did this app waste my time it cost me a lot of money because of those four guys still need to take it compensated. And then I got to finally get to my location between8/9pm and had to move everything myself. Due to having to pay for the hold up. I recommend never using Uhal. They don't care about people time. I am still dealing with what that day caused the trickle down effect. I was setup to move out of my house weeks ago. Now it's almost the 1st and out of time. Uhal= major let down. Hope people see this and look for a different company.

Rating:

5.0

Had the unit for several years. The staff was always friendly and helpful. I would highly recommend.

Rating:

4.0

I wasn’t aware that I was unable to drop the van off at a different location. I’m the past, I had picked up at one location and dropped off at another and was hoping to do that with this van as well. This added unnecessary miles to my trip.

Rating:

5.0

Pick up location was great. However I tried to return on the app and it did not work, if I did not use the app I got charged another $20, pretty convenient for them it doesn't work and I didn't have a choice. (note it was an after hours return so no one was available to help in person or on phone)

Rating:

1.0

Go out of business.

Rating:

5.0

I just hope that should i need a storage unit in the future, large or small, that you may have one available for me!

Rating:

4.0

they do not have all the accessories that you sell on the website I got credit for my blanket purchase, so it worked out okay but of course I was without blankets

Rating:

5.0

Tina was very helpful ! Thanks

Rating:

5.0

Location was close to my home. Rental truck was clean. Rental process was quick and efficient.

Rating:

1.0

Get 24/7 pick up fixed using app, teach customer service reps math skills. I had 16 miles, they charged me 32. Last week charged for equipment I requested but never received...

Rating:

1.0

When I previously rented a uhaul from this location a few months ago I had no issues with renting and returning. This time the lady had no idea what she was doing. Had my husband go out and check the gas and mileage when we rented it and returned it, pretty sure that’s her job she was on the phone it took atleast 45 minutes to rent a uhaul I needed for maybe an hour, I work 3rd shift so her not knowing what she was doing was very inconvenient when I returned the uhaul there was another woman trying to rent a uhaul and this lady was giving her the same pitch “she hates uhaul” she hasn’t done this in atleast 2years.” I’m so sorry this is taking so long. Meanwhile I’m waiting to return my uhaul I’m there for another atleast 30minutes while she’s clearly struggling to rent this other woman a uhaul and she told me to just leave the keys she would email me my contract receipt

Rating:

4.0

I received a confirmation to pick up the Uhaul in Pottstown which was selected and is closer to my home and then Uhaul randomly switches the pickup location to Gilbertsville without notifying me. This location was not convenient. I understand this happens all the time. The personnel at the Gilbertsvile location was very helpful.

Rating:

5.0

Senior citizens discount

Rating:

5.0

Great Experience! Truck was ready. It only took a few minutes to obtain the truck, and the company representative was very nice.

Rating:

5.0

Kaden is very helpful with the rental,& is willing to work with people,a very nice person.

Rating:

5.0

The Customer service Representative was amazing! He took care of everything as if I was his best friend. He answered all of my questions and concerns and helped me navigate through the entire truck rental process.

Rating:

5.0

Kaden was very helpful and courteous

Rating:

5.0

It took a long time to get out of office and on the road. about 35-40 min. After they took all my info over the phone. the next day they emailed me someone's invoice. But other than that, the truck was clean, and ran fine.

Rating:

5.0

I was very satisified with the help and maintenance it was a very good experience.

Rating:

5.0

We were not told of all of the rates when we ordered the vehicle.

Rating:

5.0

Very easy process, great service and convenient

Rating:

5.0

Nothing everything was perfect

Rating:

5.0

Alycia did a great job of explaining everything, made sure that I knew everything that I needed for pickup and return.

Rating:

5.0

Can't think of anything needing improvement

Rating:

5.0

I had a great experience storing my items at the Gilbertsville location. The only downfall is the Uhauls and where their parking location is. It can be a little tricky if people return on the weekend and park wrong. Alycia is wonderful and helpful! She definitely is a good employee that should be recognized. Thank you!

Rating:

5.0

Have a cappuccino machine while I wait.

Rating:

1.0

what happened to the customer is always right and don’t allow people to call them a jackass

Rating:

5.0

Alycia was AWESOME! She was warm and friendly and anticipated my every need! I needed to make a few last minute changes and it was, "no problem at all!" I would ABSOLUTELY rent from her again!

Rating:

5.0

The rear tires are almost bold and I almost got stuck in my damp yard. I don't know if it was me but I could not get the cruise control to work. It was a pleasure to drive the van.

Rating:

5.0

Alycia Cook is a very friendly and helpful manager of the premises 🙂

Rating:

5.0

The CSR was attentive and very helpful. I have to say all experiences with u-haul and I have had a few to say the least have been quite good. I do have an issue with Turnpike tolls, my payment vs using easy pass, but its not a big deal.

Rating:

4.0

process took way too long need to eliminate some unnecessary information!

Rating:

5.0

Improvement not needed -went like clockwork!

Rating:

1.0

Horrible experience. We went to Jack's Mower in Parker Ford, PA to pick up truck--nobody there and no truck. U-Haul said they changed the pickup to Gilbertsville location which was 12 miles further away and NEVER INFORMED US of the change. They had no furniture blankets that we had paid for and our moving help was waiting and on the clock. We were charged for extra mileage which would not have incurred if original pickup location. Arrived over an hour late to move location. Poor and surly customer service. Will never use U-Haul again!!

Rating:

5.0

The lady who owns the trucks was fantastic to work with. However I’m very unhappy with Uhaul’s scheduling and overbooking. I had to wait over 2 hours for my truck to arrive from the previous customer. That really messed up the whole day and put us way behind!! Plus the fee was outrageous and I had no options to pick up and drop off at different locations which racked up the mileage unnecessarily.

Rating:

5.0

The light was on indicating it needs an oil change. We could not check our account because the verification code did not come through for several hours. We did not receive the receipt to our email and when we called U-Haul customer service to make sure our after hours return went through, we waited on hold for 55 minutes. Once someone answered, they were very nice and helpful.

Rating:

5.0

There was a rather sizeable amount of spider webs in the unit when we went to move out. Completely understandable though for an outdoor unit.

Rating:

5.0

The storage manager never alerted us to a situation that it happened with our unit which led to us having a misunderstanding with the director of operations due to us calling the authorities which she had told them about the situation but not us. This led to us getting a warning about our hours being restricted for no reason which we didn't understand and then we later had another situation where my fiancé and I had fallen asleep accidentally inside our unit after a long night of re-organizing our stuff due to working third shift hours and recently losing our place of residence so we were trying to fit all her belongings inside of the unit and she found a sleeping called her director of operations and completely over exaggerated what was going on which lead us being restricted in what hours we could come to the facility which is why we chose to move out and found another storage facility with a bigger unit better hours nicer stuff and cheaper price. No I would not recommend this facility to any of my friends or family as the facility manager is not a nice woman at all and the Director of operations needs to learn how to better communicate with the clientele then to just take the facility managers word on anything during a book

Rating:

5.0

The Best people there!

Rating:

5.0

Nothing. Alycia Cook was amazing and very accommodating with all my needs!

Rating:

5.0

The on-line reservation process was very easy, application is user friendly. Alycia at the office was very professional, friendly, and kind. She is a true assest to the company. I will use U-Haul again.

Rating:

5.0

Ms. Cook was extremely pleasant! Was very helpful with questions and anything else I needed!

Rating:

5.0

Alycia was very kind and helpful. Alycia made it all professional and easy

Rating:

1.0

The lady at the service desk was very nice. But they are over charging me for gas. Brought it back with the same amount of gas but they charge me $ 30 . For someone to put gas in it plus another $30. For gas. Plus it was exactly 60 miles one way and I drove exactly the same way back stopped to drop off my furniture which was already on the same route not any extra miles. Then went maybe 3Blocks up the road from the drop off location to put gas in it be I dropped it off. But it was an extra 5 miles. Doesn't make any sense plus other fees. Had the truck back in less then 4 hrs. Next time I'll rent from home depot. It would have been so much cheeper.. had to pick the truck up 10 miles in the opposite direction to pick up and 10 mi extra just to take it back

Rating:

5.0

Everything went well. Very professional and courteous. Will recommend and or use again.

Rating:

5.0

Absolutely first class storage facility!

Rating:

5.0

The lady who checked me in to pick up the truck was very professional. Excellent service I would highly recommend them and will use them again if I have a need.

Rating:

5.0

N/a

Rating:

5.0

First time using a storage facility and everything went great.

Rating:

5.0

Great service and Value!

Rating:

5.0

Pleased with the van rental and service. Elisha was courteous and helpful. Look forward to repeat van rentals during this year, and following years.

Rating:

5.0

Excellent service before, during and after pickup and return

Rating:

5.0

If using the phone app make sure your location services is recognized because mine would not work even though I had it on. I had to get another person come with their phone to get logged in.

Rating:

5.0

The system is poor. I was registered for a 15' truck in Feasterville, a 10' truck in Pottstown, and eventually procured a 9' cargo van in Gilbertsville. The customer service people were great, and helped immensely. Your system is awful. The app is poor as well. Do better.

Rating:

1.0

Customer service at location was very rude. Made whole experience poor. Would not use again.

Rating:

3.0

Had to drive excessive miles to pick up 26’ truck & pay out of the pocket for gas for my personal vehicle & moving vehicle. Terrible that customer has to absorb this expense! No furniture pads with moving vehicle. Not a good experience. U-Haul needs to get their act together!

Rating:

5.0

Great customer service

Rating:

2.0

Van not available when indicated. Had to come back. Tank was not filled. Was not cleaned or sanitized. Lady running the location was rude on the phone (Gilbertsville) and anal - a real pain in the ass. She doesn't wear a mask even though it is mandated. I wouldn't recommend anyone dealing with the Gilbertsville location.

Rating:

1.0

Customer service was terrible. Woman at front desk was more than unprofessional, she was rude. She did not explain anything. She was not helpful. She was on the phone while pointing to have me sign the agreement. Later for returning equipment, extra large uhaul parked blocking in parking space. Woman called me explaining that I blocked the gate and made her job more difficult, after the fact. She was more that insulting to me, using the term "why in gods name would.." I would absolutely NEVER recommend this place. Could not be more displeased.

Rating:

3.0

The vehicle was dirty and their were personal items left in the back of the U-Haul that I had to remove. The employee at the site was unaware of the Mobile pick up process and requested that I cancel and start all over again with her, which I did not do. This is the second time I have used the Mobile option to pick up a rental in the last few weeks, and it seems there is some confusion between the servicing locations and U-Haul. A lot of these locations do not have a place where folks can get access to the keys for the vehicles, so if no one is onsite 24/7 Mobile pick up should not be an option.

Rating:

5.0

Nothing people are great!!!!

Rating:

3.0

Teach them how to pick up a van remotely... when the business is closed. Wasted an hour n a half trying to figure it all out... which threw the entire day into a tailspin

Rating:

5.0

Everything was fine, quick and easy transaction.

Rating:

5.0

Everything was perfect. Great truck and great service.

Rating:

1.0

Make sure your customer service is knowledgeable in thier job. The male I dealt with was rude, gave inaccurate information to my questions, and ended the conversation abruptly. Never going to go thru your company again.

Rating:

5.0

It was super easy with the 24/7 share

Rating:

5.0

You need to realize that not everyone owns a smart phone in order to collect the keys when they get to the spot to pick-up the U-Haul. we just received the registration number and not the code we needed to open box to get keys. also the next couple had the same problem we did. but the lady at the spot was very nice and got the situation completed and got us on our way.

Rating:

5.0

Excellent customer service from office personnel. Truck in excellent condition, seats are so comfortable.

Rating:

5.0

Staff is extremely nice and helpful. I will go here for all my uhaul needs!

Rating:

4.0

have used this facility multiple times in the past and would use again in the future

Rating:

5.0

Management was very friendly and accommodating. I was able to get what I needed.

Rating:

4.0

Very helpful and courteous