Customer Reviews for Budget Store & Lock
(U-Haul Neighborhood Dealer)

Rating:

1.0

Check engine light.was on AC didn’t work even though it said truck was air conditioned The location I made the reservation at wasn’t open yet guy sent to to second location that added a couple extra miles but did not make any adjustments

Rating:

4.0

The air-conditioning did not cool just warm air. The braked were very worn down.

Rating:

5.0

I was approached by a young guy and from the very moment I walked in he Took care of me. Very Courteous and Respectful.

Rating:

5.0

Friendly staff, reasonable rates, clean facility. Thank you again!

Rating:

3.0

Overall no problems with the location I picked the uhaul up at. However, MAJOR problems with the overall service model at uhaul. I called a week in advance to make my reservation, and they told me they’d call me the day before to confirm everything. When I received the information to pick up the truck, it was 3 hours after I originally made the reservation for. So I had to call to correct this but I was very nervous THE DAY BEFORE that I might not have the truck in time for my move. They ended up being able to correct the issue; however, the stress and anxiety this caused was not ideal. I also asked when I made the reservation, where I could drop the truck off. They told me to ask when I received a call the day before my reservation, so I asked then too and they told me to ask when I picked up the truck. When I picked up the truck, they were not able to tell me where to drop off the truck. Another very nerve wracking and stress inducing instance because I did not want to be charged extra for not being able to return my truck the same day, ON ACCOUNT OF uhaul not confirming where I could drop it off, AFTER I already asked THREE separate times. I called an 800 number on our way to move, and they finally were able to tell me where I could drop the truck off. Not really sure why it took four calls to receive confirmation on this. Moving is already such a stressful, tedious, and dreaded task… count on uhaul to make it worse.

Rating:

4.0

Michael. Was extremely helpful in understanding my situation after having a strike in July. As I loss my vision on left side. He explained all process and procedures in a very timely manner which helped put my mind at ease. He was also very kind and took the time to listen which is a loss art. Thank you Michael for your prayers and sympathetic heart. Dr Roxanne.

Rating:

5.0

N/A

Rating:

5.0

Excellent customer service!

Rating:

5.0

Kevin was great during the duration of my year long rental. Unfortunately, in June, I called Kevin that I wanted to add a new card & have it be autopay. I came in presented the card. But, subsequently, he never put it on autopay. After returning home from Europe. I saw that there were multiple delinquent fees as well as a lien fee. I explained the misunderstanding/mistake that was made & wasn’t offered any type of discount, not even an apology sheesh. I was totally okay paying a late fee or two.. But to hit me with 5 late fees and a lien fee, When in all honesty you had my card info and I told you to auto charge it…In honesty the mistake was Kevin not applying whatever needed to be applied for it to be auto pay. Definitely a mishap and not intentional. but unfortunately I wouldnt recommend this to anyone. Along with the fact that a lot of my stuff got wet inside the unit. And it was filthy when I first moved in…spiders dust and just dirt like soil everywhere. If there’s a way to rectify this. I’m all ears. But I was def let down when Kevin literally said nothing when I explained the missed communication we had. Actually pretty upset about it

Rating:

5.0

Friendly staff. Decent prices.

Rating:

3.0

Location not clearly marked as a U Haul location. No sign to help locate this location. Staff not very friendly.

Rating:

5.0

Everything was great. I will certainly recommend your facility. Thanks very much, totally fit my needs.

Rating:

5.0

10/10 recommend this storage facility to others. Kevin was amazing and helpful. He made things as convenient for me as he possibly could and explained everything thoroughly. Definitely will be coming back for future moves.

Rating:

4.0

Your rental procedure for a new customer is confusing but it worked out in the end.

Rating:

3.0

I was overcharged for items that I declined for on my rental such as the extra insurance and was charged a cleaning fee when the truck was clean. I brought it back the way I got the rental. This was not fair. I've rented from uhaul stefko blvd for many yrs and Never had this problem. I want these charges refunded to my account

Rating:

5.0

Both of the guys i dealt with when i picked up my rented equipment and when i returned it were very easy to talk to and understand. Their customer service was excellent and overall made renting something extremely easy. I know where i will be going when i need something again.

Rating:

5.0

Great experience

Rating:

3.0

After looking on line and speaking to a rep. I settled on a day later than I wanted. I called back to see if you had a cancellation list that I could be put on. The rep (unfortunately I can't remember his name)cancelled my order and promised me the day I wanted and delivered! Thanks

Rating:

5.0

When I mistakenly rented the wrong type of storage space for my needs, the on-duty facility representive worked to satisfy my needs. Very happy with service.

Rating:

1.0

First of all I did not refuse all payments until the u haul rep told me I could not take the truck to a different location

Rating:

4.0

Convenient.

Rating:

4.0

Moises took care of me immediately. He answered all my questions and the process of completing all the paperwork and everything was smooth and quick.

Rating:

3.0

Good job guys

Rating:

4.0

Friendly staff, truck available. Could use some new tires though.

Rating:

3.0

ok i guess

Rating:

4.0

Let me tell you. I never got to rent a van because customer service gave me an available location near my home but when I got the call it was a location 25 miles from my home and I cancelled. When I called customer service back she actually hung up on me. Very rude. And I would never recommend this business to anyone

Rating:

5.0

Very friendly and helpful service.

Rating:

5.0

Phil was awesome! Very helpful and friendly :)

Rating:

4.0

Guy running the place was excellent.

Rating:

5.0

Service was excellent. Storage facility was ready, clean, and as advertised.

Rating:

4.0

Bruce indicated that part of what made his job more difficult is a constant upgrading/changing of the UHaul computer interface. Perhaps some standardization is in order?