The guy that helped me was super cool. Thank you
SCOTT S
Customer Reviews for Buena Park Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you again for having check ready at the last minute
DOREEN GQuick and Ez in and out and good prices
DAVID TNothing you guys were perfect… It was a pleasure
JOSE FVery nice and friendly staffs. They always make you feel important and happy.
OGECHI OHave the rentals checked for my rental made loud rattles when driving. Other than that it was all good.
MOONYONG CNot much, my rental and return was easy
JAMES MFast and easy
GABRIEL GYou're already perfect at this location.
AARON FPicking up and dropping off was a very smooth process. Excellent customer service.
JANA KExelente gracias
EDWIN MEasy and price guaranteed
Kristine TOutstanding service!
WILLIAM VThe representative at the desk was great! Helpful and a great person to speak with.
SIMON Agreat people and great service
CHRISTIAN JEasy to set up, detailed bills and instructions.
Beth LFast and easy and great staff
EDGAR CCostumer Service at this location is EXCELLENT 👌👍. "Matt" did accommodate my need when it was so important. I will refer others. Thank You
FREDRICK SWould prefer truck models ready with navigation
SHEJEER SThis was my first time renting with uhaul and was the worst rental experience I’ve ever had. I will make sure to go out of my way and pay more just to not use uhaul in the future. I was charged for returning a dolly that was given to me by a staff member. Once returned was told this was not the dolly they had given me even though I have no reason to swap dolly’s. I was told I was a liar and this a different dolly. This location just looking to pin off their mistake on an unknowing customer. When asked to see video evidence cameras are unable to be viewed. If I could give 0 zero stars I would this place is a joke.
JASON GThe service is so good.
Josphat KCustomer service was on point and direct. Receiving and return were seamless and smooth. I would definitely return to the Buena Park location.
JOHN HThe agent at the counter was excellent. We were walk-in's and asked what was available. She was able to make recommendations for our needs and were able to get what we needed. Very happy with service.
DANIA MSimple and easy pick up and drop off. Staff went out of their way to help and assist with equipment.
RICK KStaff very helpful !
Andrew LNothing, the attendant was very attentive and he was helpful with my sort notice rental.
BRENTON WProfessional staff, helpful!
JUAN MI will actually miss this place. The people who work here are very polite and extremely helpful. I wish all storage facilities were like this one.
LAWRENCE K | Overall ExperienceThe employee was very nice, efficient and helpful
Jason DNothing. Great customer service.
Dean EAll transaction was done quickly. The gentleman at the counter was very personable and professional.
RICARDO BKeep up the good work and promise I'll be more constant at your location to rent
Jesus CNothing
PHYLLIS PIt was just as I needed. Didn’t need anything too big.
RYAN SGreat service. Quick in & out. Convenient location with plenty of unrestricted street parking.
ARA ATo keep the windshield clean before using
EDGAR MHad trouble with a furniture dolly, one of the wheels had a piece that kept popping out and wouldn't allow that one wheel to roll with ease. We didn't get to use it because of this faulty wheel. I brought this to the attention of the U-Haul attendant, who just dismissed it. Popped the piece back in and said it was fine. Yes, it pops back into place, but it will pop back out when you try to wheel your furniture down to the truck to load it in. FRUSTRATING. He didn't offer to refund the rental; again, he just dismissed what I was trying to explain. Put the item back into rotation for rental by the next person.
Yvette VThe moving truck had some type of horrible grease all over the deck. It was a rainy day and this oil got everywhere. It was all over anything we put on the deck and the oil was tracked into my house and new place of business on the new carpets. This is unacceptable.
JOSEPH SThank you for service and help
WILLIAM BGreat service once again.
TUONG NDid not have some box sizes.
MICHAEL GEverything went as expected. In this day and age if your expectations are met and there was no surprises…..It was a good experience.
WAYNE SOne person is working and so she is busy. I whish she was a little nicer.
DAVID KVan was good, did need a wash but rained next day and free wash anyway. All was good👍😊
Michael LI was greeted by a polite, efficient and professional Customer Service Representative who got me on the road in 5 minutes. Thank you Matt!
JOHN BThe reception I got from the customer service is great. The location always has the size of truck that I need.
OGECHI OToo expensive and my money hold for 2-3 business days they need to charge after and not before so my money can be on hold for days. They also don’t tell you you need to pay for gas when they already charge per mile it’s crazy -0/10 recommended .
KIMBERLY JNo improvement needed you guys are awesome thank you
LEOPOLDO AGood customer service
CIRIACO MThe personal you have in this branch are excellent, very friendly and professional. They always take care of my needs each time I use the services.
OGECHI OI had a good experience dropping off my uhaul after hours at this location. The only reason why I docked off one star is because the instructions to drop off state to park the uhaul in the lot, and so I went through the gate that was already opened to park, and then got locked in. Someone inside the building heard me yelling and came out to let me out and told me that I was actually just supposed to parallel park the truck on the street outside the lot. Other than that hiccup, no issues with the dropoff and it was a smooth process.
MICHELL KNothing, the entire experience, both pick-up and drop off, was excellent. Quick and efficient and the employee was polite and extremely helpful. Thank you
Bill MKeep up the goid work .The office was great.and the service team qaa exelant !!!!
MICHAEL KFast and easy pick up and return.
KENNY SExcellent Service
SULPICIO DWould absolutely recommend your facility. Clean, professional, courteous staff.
CAROL C | Overall ExperienceCould not ask for better customer service. Staff went above and beyond to assist us in a very difficult situation.
kim P | Overall ExperienceThe Lady that set me up with a The storage unit from the front office was such a pleasureful person to deal with. Give her a Big Thank You.
Richard m | Overall ExperienceMoving and having to find storage is already stressful enough- the team at this location worked very generously and patiently with me to make this an easy process. There was great communication and so much support, again in making this an easy process. Highly recommend this location!
sarah c | Overall ExperienceSatisfied customer and highly recommended!
Rosemarievic S | Overall ExperienceEasy access to storage my only complaint is wish they were more loading areas because it can get crowded in there sometimes.
Marvin M | Overall ExperienceThis facility was a great location, super friendly staff and well maintained. I'll recommend them forsure!
manuel c | Overall ExperienceI noticed in the restroom there was cockroaches and in my storage there was rat poop on all of my boxes and my open boxes had a bad smell of rat urine. This place looks clean but the rats poop needs to be follow up. That is what I will tell people about this location.
John G | Overall ExperienceNice and good price You are the best thank you
nazim E | Overall ExperienceGreat place and great location. Safe and clean.
Kelly W | Overall ExperienceClean facility. Very friendly staff.
Ara A | Overall ExperienceSimple and efficient
Andrew W | ReservationMamager of storage was excellent! Great communicator. Call center customer service is horrible! Every time I call customer service I have a very bad experience with them. I end up having to drive ther
CHERYL M | ReservationNice facility
MICHALE M | ReservationThank you
Monica G | ReservationThe facility is clean, easy to access & reasonably priced. Ken made this an effortless experience. Thank you!
Lois P | ReservationA rep called me to comfort my reservation within 15 min. Ask if all my needs were met. Very respectful and professional.
Judy D | ReservationThe staff was awesome and helpful and always willing to go the far distance to meet my needs..
Omar R | Overall ExperienceStaff very rude and unprofessional
ISAMAR R | Overall ExperienceUnit was quite clean upon entry. Roll-up door was easy to operate. Very pleased.
John L | ReservationSuper friendly staff, facility is always clean. Will definitely recommend to friends and if need storage at any other point I will be back.
pamela t | Overall ExperienceVery nice facility.
Gary W | Overall ExperienceGreat customer service. They follow up with the reservation twice, curtios and professional
Privacy R | First ImpressionsUltimately I did not move in. However based upon the location, price and the condition of the property I would not hesitate to rent a storage from these gentlemen in the future.
Privacy R | First ImpressionsCustomer service exceeded my expectation. I was happy to see a large unit was available on the first floor. I recommend Buena Park Self Storage!
JASON P | First ImpressionsThe rental agent was courteous and helpful. I didn`t experience any problems.
Privacy R | First ImpressionsKen was very helpful getting our unit set up. Thank you!
ASHWIN K | First ImpressionsI did not use the facility and attempted to cancel my reservation but the facility instructed me to cancel through U-haul which I already completed.
Privacy R | First ImpressionsThe staff was proefssional and very helpful! The process was simple and painless!
Privacy R | First ImpressionsThe 1st container smelled on mildew but the 2nd one was better.
Privacy R | First ImpressionsI was able to move into my storage unit with no problems.
Privacy R | First ImpressionsService is excellent
Privacy R | First ImpressionsDidn`t end up moving in but Service was excellent.
Privacy R | First ImpressionsKen was amazing. He made it simple and easy process to make my move into the storage during a stressful time. Wonderful person excellent customer service. Thanks Rob
Privacy R | First ImpressionsKen was very helpful. He showed us another larger unit for comparison. We decided to go with the larger unit. Great customer service and well kept facility.
NORMAN N | First ImpressionsGot right in. Clean space. Easy access. Easy access of renting a unit online. Needed a larger unit upon arrival and the upgrade was completed without any problems.
Privacy R | First Impressions