He was pleasant and courteous! Very attentive and efficient! Thank you!Cassandra P.
Customer Reviews for Bueno Bonito Barrato
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-haul location informed me that the day I was returning the vehicle there would not be anyone at the office. I thought that was weird and asked how I was supposed to return the vehicle. The man said that I need to call him on his cell phone at least 1/2 hour prior to the return so he could meet me at the office. Strange since it was a Thursday. I called at 8:30AM. There was no answer. I called and left messages for 2.5 hours. No answer. I drove to the return location. It was closed. Three other u-haul customers were there waiting for to return vehicles. They all had the same experience. I was able to return the truck at 1:00PM. I wasted 5 hours of my day trying to return the truck. This is unacceptable. When I called corporate and asked if I could return it to another location they told me that I would be charged extra for not returning it to the place I rented. That was extremely poor customer service. No one seemed to care. When we did return the vehicle the man was rude, as though it was somehow okay and we just didn't understand. Based on this experience I will be looking at other rental options in the furture.Martin H.
great group of guys will bring business hereRamiro G.
Customer did not leave a comment.Jonathan M.
David was amazing got us exactly what we needed when we needed and was so friendly and professional!Christina H.
Customer did not leave a comment.Jonathan M.
Just keep up the great service...very efficient & courteous.Susana R.
Gate was locked upon arrival. Appeared closed. Happily someone arrived shortly afterward to open gate.Joseph M.
Customer did not leave a comment.Alejandro S.
Customer did not leave a comment.Stephen L.
Customer did not leave a comment.Alejandro R.
This location was the best Uhaul has to offer. Appeared clean with multiple Uhaul rentals present and superior customer service from the gentleman who took care of our returned vehicle.Deborah N.
Employees are great at customer service. Great experience overall.ANITA L.
Customer did not leave a comment.UCHENNA A.
Reason foe above average was because the truck was too rough and at highway speeds(55-60)it would be really shaky as if it was going over bumps. Maybe suspension issue. Its a pretty rough ride compared to the older trucks.Aaron S.
guy that works there needs a raise he did everything for me from bucking up the trailer to teaching me how to use it with a smile on his face we need more humans like that in the worldjeovany A.
My truck was clean and ready, and I was out the door in 3 minutes! Very nice manager.Lynn B.
Great service. Pick up was easiest experience I have had.Nick B.
Customer did not leave a comment.dimitri O.
Customer did not leave a comment.Denyse P.
Nothing it is fine the way it isKenneth N.
It was a not so great location. Employees had us call uhaul and wait online to handle part of the rental. Isn't that their job?Melissa M.
Very friendly and helpful. Will only do business at this location with this team. The other Uhaul locations in town poorly managed with rude staff. Every single time I visit this location everyone is so nice even the German Shepherd is a joy..Jerry G.
Friendly serviceDenis G.
I was so satisfied with the service here, I will always use this location to rent vehicles from. This was the most efficient and easiest rental I have ever experienced in my 25 years of renting from U-Haul.Kathy G.
Process was efficient and associate was polite.EDWARD S.
Customer did not leave a comment.Garrett K.
Recommended good service not good excellent customer serviceâ€¦Fernando P.
Place was closed during operating hours,left the truck drop the keys in drop box,and got charged after our fee and processing fee!Steve W.
Customer did not leave a comment.Naratie K.
Customer did not leave a comment.Ignacio M.
AMAZING customer service.Amanda V.
It was . 99 cent per mile. I thought that was extremely high considering the high gas prices.Gustave H.
Nothing, the staff at this location was the best customer service I've ever received from any uhaul location.Emmanuel S.
Dave was very nice and I was running late and he waited a little after hours for me to get there. I will recommend this location to everyone!Sylvia C.
Very friendly and they unhitched the trailer quickly and efficiently.Darell S.
Customer did not leave a comment.Greg P.
I don't have any improvement comments for the next customer because this location was phenomenal!Brittany D.
great customer service! will be the go-to-spot from now onJorge M.
Quick, easy pick up and friendly serviceKathryn G.
The owner was very accommodating and helpful. We were in a bind and were happy to meet him.DONALD GLEN H.
Nothing exceeded my expectations. Thank you so much!Damaris R.
Wonderful customer service was provided to me upon pickup and returning rental. I was impressed.Pamela J.
Everything worked out greatRees T.
Customer did not leave a comment.jim K.
I like this location better than the North Chest location.KEITH B.
Customer did not leave a comment.Martin T.
Friendly professional most importantly excellent people to rent from😇 sending more people to 4011 Jewett ave. Most of all I'm 100% satisfied 🙏🙏AJANIQUE W.
Customer did not leave a comment.Daniela A.
Customer did not leave a comment.DASHEAUNA H.
Customer did not leave a comment.Christina G.
The pickup process was quick and efficient. I didn't have to wait for long, and I was driving out of the lot within 15 minutes of arrival.Jimmy T.
Good location!ruben N.
this location has a lot of vehicles to choose from and its on the east side close drive with google maps . He had me out of there in minutes.Donald G.
Service was GreatRONALD M.
Jacob is always friendly and helpful. Location is well secured and is always clean.RENE C.
Customer did not leave a comment.FRANCES M.
Customer did not leave a comment.JOHN M.
AWESOME SERVICE!!!TERRENCE H.
O es charge for the Gas with no knowledge to my self for the charge was just told it wash fine and sign I have picture Of the miles with the Gas MilageJORGE A.
Excellent service and great equipmentMary B.
Customer did not leave a comment.BAKARI S.
Customer did not leave a comment.Braydon F.
Customer did not leave a comment.Kristin M.
Customer did not leave a comment.Jose M.
Customer did not leave a comment.TUCKER P.
Customer did not leave a comment.Jacob M.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.Liangping W.
Customer did not leave a comment.ALEJANDRO G.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.GREGORY M.
Customer did not leave a comment.LINDA L.
Dog running lose in parking lot jumping on my carLatisha E.
excellent people skills. fast service. not to slight them but you could give them 1 or 2 more car haulers.RALPH W.
Awesome! Nice Guy!Anthony B.
You couldn't improve anything at this sight they are awesome there perfect 10Joe Y.
Customer did not leave a comment.RICKHAJA H.
Great customer service. Opened on time. Will return againMorris V.
Truck missing gas line vent to gas tank. I bought out of my own pocket and you refuse to refund excess gas I put on , you suck ripping off customersruben C.
Customer did not leave a comment.CHARLES K.
Customer did not leave a comment.JULIE A.
Dave was able to provide not only the equipment I needed but he also provided professional service with a friendly and willing attitude. Great customer service. Thank you Dave.ROBERT B.
Everything was good very professional and helpfulFERNANDO V.
Customer did not leave a comment.KEVIA S.
Customer did not leave a comment.Gabriel V.
Perfect easy no waiting, totally recommend them 10/10 serviceOSCAR C.
Customer did not leave a comment.Edward S.
Buen servicio de asistencia en el camino estÃ¡ muy bienRAMIRO G.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Anthony V.
Truck needed breaks, front end alignment, roof leaks front drivers side, bad windshield wipers. All of the issues making it very dangerous to rent out.Tammy B.
Dave is such an awesome guy, I am very comfortable and please with the service whe had provided. Thank you Dave! Will recommend him with family and friendsJennifer D.
Customer did not leave a comment.April B.
The pickup location and the representative was outstanding. I will never use or recommend uhaul ever again. On afternoon before I was to pick up the truck a uhaul representative called and said no truck available. I had to ask where the nearest truck was located. Basically your representative said no trucks. Keep in mind I have all my stuff packed and need to be out of my sold house. Finally after asking and talking with multiple uhaul employees they found a truck 2 hours away. So instead of getting my truck on the morning I reserved, I had to now drive 4 hours that morning. I can't believe you don't have employees to go get the truck and have it at the location I reserved it for. Very poor customer service. Once again I will never use you service again and will share my experience with uhaul on social media so someone may avoid being told, the day before there moving, your truck is not available. Rick Bollinger.RICHARD B.
Customer did not leave a comment.Steward J.
The truck needs maintenance. The dash lights were not working.Robert F.
Everything was great thank you so muchDannette R.
Walk me through on operating the air-conditioning, how to adjust the side mirrors. Very friendly and cordial experience. I would rent from here time and time again.Nevish D.
The guys at our pick up and out drop off were super amazing super helpful we were done early and they took our stuff early no worries it's been great thank you to all the uhaul teamCindra F.