Customer Reviews for Bueno Bonito Barrato
(U-Haul Neighborhood Dealer)

Rating:

5.0

He was pleasant and courteous! Very attentive and efficient! Thank you!

Rating:

1.0

The U-haul location informed me that the day I was returning the vehicle there would not be anyone at the office. I thought that was weird and asked how I was supposed to return the vehicle. The man said that I need to call him on his cell phone at least 1/2 hour prior to the return so he could meet me at the office. Strange since it was a Thursday. I called at 8:30AM. There was no answer. I called and left messages for 2.5 hours. No answer. I drove to the return location. It was closed. Three other u-haul customers were there waiting for to return vehicles. They all had the same experience. I was able to return the truck at 1:00PM. I wasted 5 hours of my day trying to return the truck. This is unacceptable. When I called corporate and asked if I could return it to another location they told me that I would be charged extra for not returning it to the place I rented. That was extremely poor customer service. No one seemed to care. When we did return the vehicle the man was rude, as though it was somehow okay and we just didn't understand. Based on this experience I will be looking at other rental options in the furture.

Rating:

5.0

great group of guys will bring business here

Rating:

5.0

David was amazing got us exactly what we needed when we needed and was so friendly and professional!

Rating:

5.0

Just keep up the great service...very efficient & courteous.

Rating:

4.0

Gate was locked upon arrival. Appeared closed. Happily someone arrived shortly afterward to open gate.

Rating:

5.0

This location was the best Uhaul has to offer. Appeared clean with multiple Uhaul rentals present and superior customer service from the gentleman who took care of our returned vehicle.

Rating:

5.0

Employees are great at customer service. Great experience overall.

Rating:

4.0

Reason foe above average was because the truck was too rough and at highway speeds(55-60)it would be really shaky as if it was going over bumps. Maybe suspension issue. Its a pretty rough ride compared to the older trucks.

Rating:

5.0

guy that works there needs a raise he did everything for me from bucking up the trailer to teaching me how to use it with a smile on his face we need more humans like that in the world

Rating:

5.0

My truck was clean and ready, and I was out the door in 3 minutes! Very nice manager.

Rating:

5.0

Great service. Pick up was easiest experience I have had.

Rating:

4.0

Nothing it is fine the way it is

Rating:

3.0

It was a not so great location. Employees had us call uhaul and wait online to handle part of the rental. Isn't that their job?

Rating:

5.0

Very friendly and helpful. Will only do business at this location with this team. The other Uhaul locations in town poorly managed with rude staff. Every single time I visit this location everyone is so nice even the German Shepherd is a joy..

Rating:

5.0

Friendly service

Rating:

5.0

I was so satisfied with the service here, I will always use this location to rent vehicles from. This was the most efficient and easiest rental I have ever experienced in my 25 years of renting from U-Haul.

Rating:

5.0

Process was efficient and associate was polite.

Rating:

5.0

Recommended good service not good excellent customer service…

Rating:

4.0

Place was closed during operating hours,left the truck drop the keys in drop box,and got charged after our fee and processing fee!

Rating:

5.0

AMAZING customer service.

Rating:

3.0

It was . 99 cent per mile. I thought that was extremely high considering the high gas prices.

Rating:

5.0

Nothing, the staff at this location was the best customer service I've ever received from any uhaul location.

Rating:

5.0

Dave was very nice and I was running late and he waited a little after hours for me to get there. I will recommend this location to everyone!

Rating:

5.0

Very friendly and they unhitched the trailer quickly and efficiently.

Rating:

5.0

I don't have any improvement comments for the next customer because this location was phenomenal!

Rating:

5.0

great customer service! will be the go-to-spot from now on

Rating:

5.0

Quick, easy pick up and friendly service

Rating:

5.0

The owner was very accommodating and helpful. We were in a bind and were happy to meet him.

Rating:

5.0

Nothing exceeded my expectations. Thank you so much!

Rating:

5.0

Wonderful customer service was provided to me upon pickup and returning rental. I was impressed.

Rating:

5.0

Everything worked out great

Rating:

5.0

I like this location better than the North Chest location.

Rating:

5.0

Friendly professional most importantly excellent people to rent from😇 sending more people to 4011 Jewett ave. Most of all I'm 100% satisfied 🙏🙏

Rating:

5.0

The pickup process was quick and efficient. I didn't have to wait for long, and I was driving out of the lot within 15 minutes of arrival.

Rating:

5.0

Good location!

Rating:

5.0

this location has a lot of vehicles to choose from and its on the east side close drive with google maps . He had me out of there in minutes.

Rating:

5.0

Service was Great

Rating:

5.0

Jacob is always friendly and helpful. Location is well secured and is always clean.

Rating:

5.0

AWESOME SERVICE!!!

Rating:

5.0

O es charge for the Gas with no knowledge to my self for the charge was just told it wash fine and sign I have picture Of the miles with the Gas Milage

Rating:

5.0

Excellent service and great equipment

Rating:

3.0

Dog running lose in parking lot jumping on my car

Rating:

5.0

excellent people skills. fast service. not to slight them but you could give them 1 or 2 more car haulers.

Rating:

5.0

Awesome! Nice Guy!

Rating:

5.0

You couldn't improve anything at this sight they are awesome there perfect 10

Rating:

5.0

Great customer service. Opened on time. Will return again

Rating:

1.0

Truck missing gas line vent to gas tank. I bought out of my own pocket and you refuse to refund excess gas I put on , you suck ripping off customers

Rating:

5.0

Dave was able to provide not only the equipment I needed but he also provided professional service with a friendly and willing attitude. Great customer service. Thank you Dave.

Rating:

5.0

Everything was good very professional and helpful

Rating:

5.0

Perfect easy no waiting, totally recommend them 10/10 service

Rating:

5.0

Buen servicio de asistencia en el camino está muy bien

Rating:

5.0

Truck needed breaks, front end alignment, roof leaks front drivers side, bad windshield wipers. All of the issues making it very dangerous to rent out.

Rating:

5.0

Dave is such an awesome guy, I am very comfortable and please with the service whe had provided. Thank you Dave! Will recommend him with family and friends

Rating:

4.0

The pickup location and the representative was outstanding. I will never use or recommend uhaul ever again. On afternoon before I was to pick up the truck a uhaul representative called and said no truck available. I had to ask where the nearest truck was located. Basically your representative said no trucks. Keep in mind I have all my stuff packed and need to be out of my sold house. Finally after asking and talking with multiple uhaul employees they found a truck 2 hours away. So instead of getting my truck on the morning I reserved, I had to now drive 4 hours that morning. I can't believe you don't have employees to go get the truck and have it at the location I reserved it for. Very poor customer service. Once again I will never use you service again and will share my experience with uhaul on social media so someone may avoid being told, the day before there moving, your truck is not available. Rick Bollinger.

Rating:

4.0

The truck needs maintenance. The dash lights were not working.

Rating:

5.0

Everything was great thank you so much

Rating:

5.0

Walk me through on operating the air-conditioning, how to adjust the side mirrors. Very friendly and cordial experience. I would rent from here time and time again.