Customer Reviews for Burgers Tacos & Wings
(U-Haul Neighborhood Dealer)

Rating:

1.0

Charged 50+ for 6 gallons of gas.Did not have the vehicle i reserved

Rating:

2.0

Went to the location half hour before scheduled time. I was told that There was only one bus and they could not find the keys. She agent tried to get in contact with management no answer. I waited over 2 hrs. When walking out a customer returned a smaller truck, i reserved it but it had high odor and very dirty. I had to vacuum before use.

Rating:

2.0

I didn't find the staff to be helpful or accommodating. I hope they get better customer service training. My first time renting from U-Haul and the van was mostly clean and it ran very smoothly.

Rating:

2.0

Better customer service

Rating:

3.0

Give me a discount

Rating:

1.0

They overcharge me for mouse. They charge me for an extra day. I reached out to the representative, and they still have not adjusted my bill. I’ve been renting from U-Haul for over 10 years never had a cleaning fee or a fuel charge.

Rating:

5.0

Yes service was excellent.

Rating:

5.0

The service provider was well informed and very knowledgeable about the rental process, I will be a repeat customer!

Rating:

3.0

Have Van and equipment ready for customers so that wait time is not an inconvenience. I got my vehicle so late that I ended up paying more than I had to pay, which was a major time and financial expense. I only wanted my vehicle for a few hours and ended up being charged for a whole day that I didn’t have the van, really unfair. Inadditon the App was not working properly, so I wasn’t able to dispute my charge, because it wouldn’t allow me, and the chat feature to speak to someone also didn’t work. It is on setting to me. I will only order from actual Uhual locations in the future if I need a quick move. I also wished that you all would include helpful information like Uhual can’t go on Parkways and what we should take instead, that was another issue for me.

Rating:

1.0

The rep at this location does not represent U-Haul in a professional manner. I arrived on time for my rental 12pm and i was told they not open yet while he was there on his phone. I went outside and waited 10 mins, came back and he continued on his phone about the strip club. He then called my name and proceeded with check in process while still talking on the phone at the counter. He then gave me the key and told me the truck at the corner and continued on his call. I took photos of the dirty vehicle inside and out and was on my way. I was pressed for time and it was only a few large boxes and glass table. I drove 3 miles return the vehicle within 4hrs, hence it was minimal charge for the rental. I return keys and asked the rep if he would like to check vehicle with me and he asked "did you crash it" i said no, he then said "so I guess we good then". I later on got a receipt which included a $50 cleaning fee. When I called the rep he said the truck was dirty and smell. I said I have pics that I got it that way he said "so if its not you then it was the person before, so why you take the dirty truck then". Hence you never checked the truck before giving it to me. He spoke over me every time i try to ask him a question and was treated awfully as a customer. This rep has no customer service skills, lacks respect and professionalism. I would never use this location as a pick up ever again and would advise others not to also.

Rating:

5.0

N/A

Rating:

1.0

The mileage didn’t work for me, they only gave me 40 miles and it was way more to get to my destination, I guess the calculation wasn’t right .

Rating:

2.0

I was missing my Dolly and was charged for it now I have no way of contacting you to get my refund for equipment I paid for but never received and then was told at the pick up location “Oh we don’t have any dolly’s” when I needed it to move and it was last minute and a huge inconvenience

Rating:

2.0

ANSWER THE PHONE AND TREAT CUSTOMERS WITH RESPECT HORRIBLE DROP OFF EXPERIENCE.

Rating:

2.0

Be upfront about any additional fees possibly accrued due to not having the truck returned at the specific time to alleviate confusion & unjust fees. I was under the guise I could contact Haul ahead of time for assistance, received none, & was later charged an additional $40 for a $20 truck - not including the request to ensure the gas is full prior to returning. I can't say if this issue is on uhaul as a company or on the provider but the provider should inform guests at the time of pickup so these qualms can be avoided.

Rating:

5.0

Very Professional 5 stars

Rating:

5.0

The van wasn't cleaned out properly. They should make sure the vehicles are clean

Rating:

5.0

Everything worked out great!!!

Rating:

5.0

The customer service was knowledgeable, efficient and courteous. The vehicle just needed to be cleaned. There was trash and debris in the center console and mats and a sticky substance spilled along the center console as well.

Rating:

5.0

After every use the vans or trucks need to be cleaned and sanitized.

Rating:

1.0

Clean vehicle after each use this van was extremely filthy and also had a bad odor

Rating:

1.0

Primero una persona que hablé también español Segundo personas que atiendan con amabilidad, cordialidad y raspeto

Rating:

3.0

I was charged for Gas was sold I will receive a call in regards why even though I placed it to the mark that I got it.. Still haven't received a call from anyone.....

Rating:

3.0

unfortunately they're doing repairs to the street, and I had to walk a block and around the corner to pick it up .I had a small issue returning. I didn't see a drop box for keys and I had to come back when the place was opened, other than that it was very convenient and local

Rating:

5.0

Service was great only thing the van wasn’t clean

Rating:

5.0

Good

Rating:

3.0

Charge the right amount and issue the correct refund

Rating:

3.0

I booked online 16 insurance + 20 dollars/day + 13 millas Total 62.82 They asked and they debited from my card 102. I disputed it with my bank, they have hide fee. This is not my first time, this place is terrible.

Rating:

3.0

Over charge me I rent for Half an hour and my Debit card charged for three day's

Rating:

1.0

They overcharged me for gas. I returned with the same amount of gas I picked it up and they still charged me 66 dollars more. Don't go there people. They are scammers. If you don't buy food at their restaurant they overcharged you. Karma will knock on their door for overcharged me. 666999

Rating:

5.0

If the courtesies extended to me are what they do on a normal basis there's nothing to improve. I had a pleasurable experience with expedited service. I'm definitely going to use them again

Rating:

5.0

It would be great if all your vehicles had a loading ramp

Rating:

1.0

The worst customer service ever! First of all it was in a restaurant and you had to speak to agent through the phone that was not only rude but seemed like was half asleep. He screwed up our reservation and we ended up paying more. made our move SO stressful