Burke Self Storage
(U-Haul Neighborhood Dealer)

27 reviews

1009 Burke Rd   Pasadena, TX 77506

(713) 455-3627

Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Contact Us

(713) 455-3627

1009 Burke Rd
Pasadena, TX 77506

Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I wasn't able to return the vehicle to my closest location Please allow customer to return the vehicle to their closest location

andymax C. 
Rating:
5.0

EVERYTHING WAS GOOD

MARIA OLGA R. 
Rating:
3.0

During this time Of COVID the truck was very disappointing. Very dirty in the back.

Joshua C. 
Rating:
2.0

Upon showing up I was not told to sign any confirmation on the rental of the box truck other than verbal "has half a tank, return with half a tank." I returned it with half a tank and later that night noticed a gas charge of over $38.00. Called u-haul to dispute it, which they recieved the before pic and after pic showing mileage and gas on both as half a tank. Turns out the lady who works there filled out the paperwork as 7/8 tank full and verbally told me it was at 1/2 tank when I looked at the vehicle again. ALWAYS MAKE SURE TO TAKE A PIC OF THE CLUSTER BEFORE AND AFTER YOU DROP OFF THE VEHICLE.

GABRIEL M. 
Rating:
3.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
1.0

Improve the after hours app. Better costumer service

Eliana C. 
Rating:
2.0

Customer did not leave a comment.

MIGUEL H. 
Rating:
3.0

No one gave me a combination code to return key

Veronica H. 
Rating:
5.0

I would use that location again because the lady there is very nice and very helpful.

Dawlat Y. 
Rating:
5.0

The process was easy and fast

Shannon M. 
Rating:
5.0

The staff was very friendly and helpful, wish other locations were Ike this one.

Christin B. 
Rating:
5.0

Would be nice if there was XM and a cruise control. Other than that it was a decent ride.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Sandra L. 
Rating:
5.0

It did the job I was needing it to do

Mike F. 
Rating:
1.0

Area is dirty and feels unsafe. No after hours drop box, cost me 20 min trying to figure out what to do with key after being done with rental.

Aaron L. 
Rating:
5.0

Everything was super easy and convenient! Staff was friendly and had us out in minutes. Thank you for another successful rental experience!

ESMERALDA S. 
Rating:
1.0

I showed up to drop off truck at 555pm, location was supposed to be open until 6pm, but closed. No instructions as to what to do with truck or keys. Had to call main uhaul number for instructions, then they charged me for fuel when I returned truck with same amount of fuel I picked it up with.

brian W. 
Rating:
1.0

After completing online return the property manager told me she did not deal with uhaul. Yet that was address I was told to go to and the uhaul sign was clearly posted. WORST EXPERIENCE EVER!

Carol T. 
Rating:
5.0

Ms.Sue is just wonderful,thank you so very much.,

Victor U. 
Rating:
1.0

The building is filthy and falling apart. The lady, Sue, is insanely slow and waited on every rent customer that came through door before finishing my rental. I was verbally told could bring truck back anytime on Sun. since closed, as long as there before Mon. morning. I was erroneously charged 2nd day rentals. Then after everything cleared bank and paid on 6th, I was charged an additional $149.90 on the 7th which I've had to file fraud on.

Sarah M. 
Rating:
1.0

Maybe the management there should actually use the email of the person who rented the truck and not some random person's email.

DINA L. 
Rating:
1.0

Extremely small office no supplies

Ernie A. 
Rating:
5.0

The gentleman was very kind . The truck was just right & price was great

Penny B. 
Rating:
4.0

Help them secure more space for supplies for sale such as boxes. More parking space and a bigger Uhaul sign would help too.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Hassan A. 
Rating:
4.0

Customer did not leave a comment.

Michelle C. 
No reviews have been submitted for this location.

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