I rented this uhaul and gave an estimated amount of mileage way over what I know I would use. 20 miles. The uhaul was dirty. There was major damage that had to be pointed out and when I returned the uhaul after driving 6 miles the lady entered in my mileage as what I estimated and over charged me. I won't be returning to this location.Charline S.
Trailer Rental & Towing in Pasadena, TX at Burke Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Pasadena, TX 77506
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I've been dealing with this all week after the rental overcharged and getting someone to help was unacceptable.Jose M.
Closes UHaul didn't have the truck I needed, therefore I had to go 5miles further for what I needed. Also every UHaul dealer has a different milage charge.Saul N.
I wasn't able to return the vehicle to my closest location Please allow customer to return the vehicle to their closest locationandymax C.
EVERYTHING WAS GOODMARIA OLGA R.
During this time Of COVID the truck was very disappointing. Very dirty in the back.Joshua C.
Upon showing up I was not told to sign any confirmation on the rental of the box truck other than verbal "has half a tank, return with half a tank." I returned it with half a tank and later that night noticed a gas charge of over $38.00. Called u-haul to dispute it, which they recieved the before pic and after pic showing mileage and gas on both as half a tank. Turns out the lady who works there filled out the paperwork as 7/8 tank full and verbally told me it was at 1/2 tank when I looked at the vehicle again. ALWAYS MAKE SURE TO TAKE A PIC OF THE CLUSTER BEFORE AND AFTER YOU DROP OFF THE VEHICLE.GABRIEL M.
Improve the after hours app. Better costumer serviceEliana C.
No one gave me a combination code to return keyVeronica H.
I would use that location again because the lady there is very nice and very helpful.Dawlat Y.
The process was easy and fastShannon M.
The staff was very friendly and helpful, wish other locations were Ike this one.Christin B.
Would be nice if there was XM and a cruise control. Other than that it was a decent ride.Michael S.
It did the job I was needing it to doMike F.
Area is dirty and feels unsafe. No after hours drop box, cost me 20 min trying to figure out what to do with key after being done with rental.Aaron L.
Everything was super easy and convenient! Staff was friendly and had us out in minutes. Thank you for another successful rental experience!ESMERALDA S.
I showed up to drop off truck at 555pm, location was supposed to be open until 6pm, but closed. No instructions as to what to do with truck or keys. Had to call main uhaul number for instructions, then they charged me for fuel when I returned truck with same amount of fuel I picked it up with.brian W.
After completing online return the property manager told me she did not deal with uhaul. Yet that was address I was told to go to and the uhaul sign was clearly posted. WORST EXPERIENCE EVER!Carol T.
Ms.Sue is just wonderful,thank you so very much.,Victor U.
The building is filthy and falling apart. The lady, Sue, is insanely slow and waited on every rent customer that came through door before finishing my rental. I was verbally told could bring truck back anytime on Sun. since closed, as long as there before Mon. morning. I was erroneously charged 2nd day rentals. Then after everything cleared bank and paid on 6th, I was charged an additional $149.90 on the 7th which I've had to file fraud on.Sarah M.
Maybe the management there should actually use the email of the person who rented the truck and not some random person's email.DINA L.
Extremely small office no suppliesErnie A.
The gentleman was very kind . The truck was just right & price was greatPenny B.
Help them secure more space for supplies for sale such as boxes. More parking space and a bigger Uhaul sign would help too.JAMES M.