Customer Reviews for Burlington Auto Outlet
(U-Haul Neighborhood Dealer)

679 reviews

1309 N Roosevelt Ave   Burlington, IA 52601

(319) 752-7992

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 8/4/2021: Closed

Services at this Location:

Contact Us

(319) 752-7992

1309 N Roosevelt Ave
Burlington, IA 52601

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 8/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, receptionists were top notch and very helpful.

BARB C. 
Rating:
5.0

Nothing

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

eleanor S. 
Rating:
5.0

Customer did not leave a comment.

MILDRED B. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
2.0

UHaul has many great locations with friendly people, but this isn't one of them. Rude woman made what should have been a simple, 1 minute check-in unpleasant. Won't use this location again.

MYRON J. 
Rating:
5.0

Customer did not leave a comment.

Temple C. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR Y. 
Rating:
3.0

Did not have problem with facility just scheduling and obtaining a pickup date and time for what I originally ordered from uhaul schedules. Never been bumped so much as this last time I felt with them.

Michael G. 
Rating:
5.0

Getting a trailer here was the smoothest transaction yet for me

DARRELL N. 
Rating:
5.0

Customer did not leave a comment.

ABDULAZIZ A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
1.0

Don't make people drive an hour to bring the back when I could have drove it 15 minutes to the nearest Uhaul place and then charge me more money for extra mileage

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

Joshua O. 
Rating:
4.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
4.0

The lady that helped me was friendly and very helpful. She paid attention to safety issues. Thanks for a very pleasant experience during an irritating time.

JONATHAN L. 
Rating:
5.0

Great customer service, the ladies were great. I would suggest tonge dollies for the bigger trailers no need for anyone to get hurt hooking or unhooking at pick or return.

Darrell C. 
Rating:
4.0

Customer did not leave a comment.

CARLA R. 
Rating:
5.0

I was returning some equipment and it was really easy! Staff was very understanding and very friendly!

Elijah S. 
Rating:
1.0

Not happy with experience

Ben H. 
Rating:
5.0

Easy online no contact pickup and return

Marion G. 
Rating:
5.0

Customer did not leave a comment.

charles Y. 
Rating:
5.0

They were greart!

John O. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

TYLERJACOB B. 
Rating:
4.0

Customer did not leave a comment.

TRISHA J. 
Rating:
4.0

Had to insist that exam on returned trailer be held while I was there.

Jon S. 
Rating:
4.0

Customer did not leave a comment.

Darrell C. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

They only had a 1/4 of a tank in it when I picked it up which I felt it should of had more fuel in it so I could my move without putting gas in it right away. Not very good for the customer experience.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Cori L. 
Rating:
5.0

Super friendly people to help you here !! I highly recommend this place.

Mark G. 
Rating:
2.0

The location was closed on a weekday?....Your app to check in and out was absolutely awful and hard to understand!

Deana L. 
Rating:
5.0

Have more user friendly online and app options for your customers in the future. All the people we talked to in person were helpful but online and 1800 customer service reps were useless. We will be renting rider trucks from now on.

JORDAN V. 
Rating:
5.0

Very satisfied with trailer drop off. Might have been a problem if I hadn't checked map to realize access is from service road of US-61.

James M. 
Rating:
4.0

Customer did not leave a comment.

Luwana M. 
Rating:
2.0

Customer did not leave a comment.

Jason D. 
Rating:
4.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Figure out a way to guarantee the equipment sooner than 1 or 2 days ahead.

Bil M. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
4.0

Customer did not leave a comment.

Annette M. 
Rating:
5.0

Quick, easy, courteous. Just an all around great experience.

john G. 
Rating:
5.0

Customer did not leave a comment.

ellen H. 
Rating:
5.0

I wasn't sure if I was at the right bldg to return the truck. The Burlington Auto Sales return desk was in the bldg with a Deery Auto sign on bldg. It did say Burl. Auto on the door once I got to the door. ( there was a sign by the road too.)

Bonnie P. 
Rating:
5.0

Customer did not leave a comment.

Jeffry E. 
Rating:
4.0

The problem was more with your website as opposed to their location. I have rented a truck two times in the last month. Both times the mobilE check in did not work properly. The sites were very helpful and accommodating.

Jean P. 
Rating:
2.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

Customer did not leave a comment.

Jenna H. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
4.0

Customer did not leave a comment.

joseph M. 
Rating:
3.0

Spilled pop on the console, cabin area not swept out. Auto Outlet itself wasn't too bad. The Uhaul website and call center was the problem. Why do you show a van available at a location when you know a delivery firm has it out and hasn't been in contact with you on the return? 30 minute waits on the 800# to get no assistance

Stephen F. 
Rating:
4.0

Cruise control on the trucks would be nice.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Carl A. 
Rating:
3.0

Customer did not leave a comment.

Ann P. 
Rating:
5.0

Fast friendly service

RANDY S. 
Rating:
4.0

Customer did not leave a comment.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Friendly service. However it was 104 degrees heat index and Air Conditioner didn't work at all. Check in went smooth. When picked up uhaul, it had less than 1/4 tank gas!! So frustrated. Then put in over a half tank and no credit when returned. Wasted money on this. I recommend these come with full tank so customers must return with full tank. Saves time for renters to!

Cory D. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Easy fast pick up could use a better selection of units

Martin G. 
Rating:
5.0

Customer did not leave a comment.

justin C. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
1.0

My order was changed multiple times along with my reservation time without contacting me. I didn't receive the dolley or the couch-mattress pads that I ordered. Overall this stressed me out more than I needed it to.

Hope M. 
Rating:
5.0

I've complained before, and I still experience the same poor customer service. A customer should not have to hunt down their own uhaul in town because the employee on the phone tells them the nearest is an hour away. Then when confronted with the information blames the customer.

Dustin A. 
Rating:
3.0

Other variables to my answers...

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
1.0

They charged me for gas when the gas meter didn't move. I used it for a driving test for 15 minutes.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Monica M. 
Rating:
1.0

Customer did not leave a comment.

Willow C. 
Rating:
5.0

Customer did not leave a comment.

Shaun R. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Thnks for service dave w.

David W. 
Rating:
3.0

When I got there to rent the uhaul they said there was a half of tank of gas and they were automatically charging me for 15 miles they never said anything about putting gas into it so I got an extra charge. This should have been mentioned from the beginning.

Chasity S. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

gil D. 
Rating:
5.0

Customer did not leave a comment.

Max C. 
Rating:
5.0

The truck served my needs beautifully. I can think of 2 ways to improve for the next customer: Show the customer how the back door opens and how the ramp comes out and goes back in. The second thing would be to sweep out the back of the truck.

james R. 
Rating:
2.0

Work on order processing.

Anthony W. 
Rating:
5.0

Friendly

lyle H. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
5.0

Nothing.

Shawn G. 
Rating:
2.0

Most likely it is not the pick-up location's fault. It is U-Haul. I requested the trailer on line. A mistake. It was not available where I requested. The desired location was the one to tell me that after I made a phone call... No advance warning from U-Haul. Frustrating. Do not promise equipment online when you cannot deliver. Also, I requested 24 moving blankets. The pick-up location did not have any. I called the original pick-up location , and they had only 12. So, I made a trip there. Again, very frustrating, and as it turned out, I had some damage to my furniture because of rubbing/abrasions. The desired blankets would have prevented this.

Richard B. 
Rating:
3.0

Update your web sight. The web sight tells you that the truck is larger that it really is. You need to correct this because it caused problems with our move. We are using U-Haul again to move at the end of the month and I hope we do not have any problems then.

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
4.0

Customer did not leave a comment.

Marcie G. 
Rating:
5.0

Customer did not leave a comment.

becky F. 
Rating:
3.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

I don't need the uhaul guy to come out and hook up the trailer to my truck. I bought a truck to use it as a truck. I pull boats and jetskis and a car hauler all three time all over the place. I only rented your trailer because I needed a smaller trailer than I have. It was rather insulting to have some guy come out and try to put a trailer on MY truck.

Austin H. 
Rating:
5.0

Customer did not leave a comment.

theresa M. 
Rating:
4.0

It died a couple of times but I think it was just because it was cold o/ w it went very well.

Toni P. 
Rating:
5.0

I had used the online app to set up my pick up time. When I got there to do the pick up the app was clunky and would not let me log in. The gentleman in the office provided excellent customer service and had me on the road in no time. He was very polite and had everything ready for us. Overall it was an excellent experience. I would highly recommend spending the few extra dollars for the truck with the “EZ ramp.” Made things so simple!!

TERESA B. 
Rating:
4.0

Customer did not leave a comment.

Bob K. 
Rating:
4.0

Customer did not leave a comment.

Bob K. 
Rating:
4.0

the Burlington location is great. uhaul the company sucks. we were supposed to get a truck in cedar rapids and had to drive two hours away to get truck with no reimbursement for the extra gas and time. I have rented from uhaul before and have never had such crappy service from the online order. Never again.

Mike M. 
No reviews have been submitted for this location.

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