Customer Reviews for Burlington Freeway Storage LLC
(U-Haul Neighborhood Dealer)

110 reviews

111 S Norris St   Burlington, WA 98233

(360) 757-2524

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 4:30 pm
  • Saturday:
    10 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(360) 757-2524

111 S Norris St
Burlington, WA 98233

Services at this Location:

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 4:30 pm
  • Saturday:
    10 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Awesome place! great people:)

Roberto G. 
Rating:
5.0

There should be an amount of gallons printed instead of just the fuel level? I put too much in and so now I've wasted 30 dollars on top of your already insane prices. The staff was wonderful, so I would say my overall experience was good. However, the gas process is ridiculous especially considering you already have to pay by the mile???

Zoe D. 
Rating:
5.0

Staff was very helpful! Great location! However Uhaul as a business seems over priced for value received, I will likely not use Uhaul again due to high price point.

Erik W. 
Rating:
5.0

The staff at Burlington Freeway Storage are Amazing. The truck ran well. Easy experience!

MATTHEW M. 
Rating:
3.0

No early pickup here. Uhaul website allowed me to book an early pickup without notifying me that it was unavailable.

ERIC R. 
Rating:
5.0

Let the site take care of the customer and keep the corporate emails and soliciting and trying to reschedule at other locations away. I did not like the corporate bullying. I just wanted to work with the site I went to.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

JOANNA C. 
Rating:
5.0

Will is awesome. Very helpful and friendly. Just good people and great to deal with.

DIRK K. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
3.0

The computer was making mistakes and It ended up charging me five times. The person there was able to cancel out two of them but I still have two extra charges on my account. I returned the truck which was very small in the cab. Almost dangerous. My knees were up against the dashboard. I was certainly very upset when I brought it back. The lady there, Anastasia, seemed genuinely concerned and calmed Me down. She wrote done uhaul a number and told Me what I could do. I actually left there feeling I'd made a successful moving even though I had only made one trip instead of the three I had planned for. I would certainly hire her for management. She didn't seem fazed one bit with a upset customer, who also was a 6'7” 300 pound man. So my thanks to this ordeal goes out to her.

GREGORY W. 
Rating:
4.0

Customer did not leave a comment.

REGINALD J. 
Rating:
5.0

Customer did not leave a comment.

KRISTI G. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY G. 
Rating:
5.0

Everything very good

ANDRES S. 
Rating:
4.0

With all things considered, it isn't necessary. The application and making the reservation, the use of the vehicle went well and the return of the vehicle also went well. The rental and moving project situation with the U-haul truck went very satisfactory and I was glad that got done in one day. Thank you, U-haul!

NORAH O. 
Rating:
5.0

Everything was good. Next time I'll try to schedule unloading help

Cindy B. 
Rating:
5.0

Rental staff was friendly, knowledgeable and helpful.

LAUREN N. 
Rating:
3.0

Customer did not leave a comment.

GEORGIA E. 
Rating:
5.0

Sean who I dealt with was very professional and pleasant to work with

Todd A. 
Rating:
5.0

Customer did not leave a comment.

Myles M. 
Rating:
5.0

Nothing to change. Everything was smooth and staff was friendly and knowledgeable. This was another good experience using U-haul.

David L. 
Rating:
4.0

I did try to reserve a truck for 2 weeks prior to my move and called several times. I was told someone from UHaul would call me back each time to reserve but no one ever called me back.

Heidi S. 
Rating:
4.0

The u-haul situation went well. Nothing.

NORAH O. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
1.0

The location was fine. My review has nothing to do with the location. The staff AT THE LOCATION was friendly. The experience, however, was horrible!! I reserved a truck and was notified the night before that the pickup time and location was changed. I ended up having to drive an hour and a half to pick up the truck. We ended up having to rent a 2nd truck from a local vendor (Handy Andy) because we were paying movers who showed up at the scheduled time but because of YOUR COMPANY, we had no truck for them to load. We were originally scheduled to pick up in Kenmore, WA at 8am and ended up having our reservation time and location changed to Burlington, WA at 10:00am which with travel time and traffic ended up putting us behind by 3 hours!! (Hence us renting an additional truck so we weren't paying movers for 3 hours to do nothing). Horrible business practices by your company that put customers in this position.

Megan M. 
Rating:
5.0

Customer did not leave a comment.

Christal W. 
Rating:
3.0

Customer did not leave a comment.

Cathleen G. 
Rating:
1.0

The lady has a bad attitude

Tom B. 
Rating:
4.0

The two employees were working with a new pad system. They were having difficulty manuvering through the system that caused long delays at check in and check out. They were pleasant and focused. Good location but need more moving supplies.

David W. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
4.0

This is a general comment of the vehicle experience. Both of the personnel that helped were very kind and accommodating. I see U-Haul has put a lot of effort into MPG saving, with body skirts, aero corners, and the significantly annoying graph on the dashboard. Yet, one of the most effective gas saving devices, cruise control, would be more effective, and makes the trip easier for the customer. Second issue, that is potentially a real concern is the volume of noise in the cab. I am a retired Fire Captain exposed to sirens for more than 30 years, with hearing issues. But the wind noise around doors and windows is excessive. So excessive it was only white noise to try to add the radio. Soundproofing the cab would not only be more pleasant for the customer, but would be safer. A decibel reading at freeway speeds may be enlightening. Thank you for listening, Scott

Scott F. 
Rating:
5.0

Everything was perfect. Staff was great. Truck was clean, ready on time, ran well. My highest recommendation.

Philip H. 
Rating:
5.0

friendly n great customer service even in this time of the virus I cant say thanks enough

debora M. 
Rating:
4.0

Customer did not leave a comment.

Cindy B. 
Rating:
5.0

People were great Thank you

Venkata D. 
Rating:
5.0

Did self drop off this time but we've always had amazing customer service from the office staff at this location!

Russell A. 
Rating:
5.0

Customer did not leave a comment.

Deborah I. 
Rating:
5.0

Customer did not leave a comment.

Davina F. 
Rating:
5.0

Everything was perfect, thank you!

Deborah I. 
Rating:
4.0

Customer did not leave a comment.

tony F. 
Rating:
5.0

Customer did not leave a comment.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
4.0

Make sure that it's clear that you need to pick up during open hours, since the vehicles are behind a locked gate.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Eve A. 
Rating:
5.0

Really friendly and helpful Five stars

Shawn J. 
Rating:
5.0

No improvement needed. Great Job I will use again. Http://AllPropInvestments.com

David S. 
Rating:
5.0

This company is the best of the best of the best - with honors. Friendly, accommodating, professional, fair...the list of positives I experienced upon reservation, collection, and return of my UHaul is almost innumerable. I highly recommend this company. Also, I would like to add, that the business location is very close to two gas stations, so refilling fuel is easy, and doesn't add any additional miles to the balance due.

Maren M. 
Rating:
5.0

Truck was very clean. Local Staff Sandra and Brandon were excellent, as well. Very customer service oriented, thorough answers to our questions. Very impressive!

vandette D. 
Rating:
5.0

Customer did not leave a comment.

Sonja L. 
Rating:
4.0

Customer did not leave a comment.

Naomi B. 
Rating:
5.0

They were awesome. They were able to accommodate my need to juggle vehicles. I appreciate the service they provided.

Cathy B. 
Rating:
5.0

Customer did not leave a comment.

christine D. 
Rating:
5.0

Thank you

Dan A. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Superb ! Went above and beyond with local knowledge to help !

Cathy H. 
Rating:
5.0

Excellent, concerned customer service. Such a helpful staff....

Valerie R. 
Rating:
5.0

Customer did not leave a comment.

cliff N. 
Rating:
5.0

Customer did not leave a comment.

carl S. 
Rating:
5.0

Customer did not leave a comment.

MEL D. 
Rating:
5.0

Customer did not leave a comment.

THOR A. 
Rating:
5.0

Very personable front desk person called and email AND texted to confirm my reservation and offered many tips to the truck itself and was quick and efficient with the entire transaction. I will most definitely be using her and this location to make future moves, would highly recommend!

Russell A. 
Rating:
4.0

Make sure when you go there get he best option for you a round trip is much cheaper in mileage , I had to change companies because of this .

ben W. 
Rating:
2.0

Once at the location it was clean and well maintained. However, finding the location which was off the main street was difficult without a GPS. Overall, the experience was excellent, once we located the facility.

jack F. 
Rating:
5.0

Sandra was awesome and helped me plan my move. Much appreciated!

Cynthia I. 
Rating:
5.0

Thumbs up!

Laurie M. 
Rating:
5.0

None

LARRY R. 
Rating:
5.0

I had a great experience with this U-haul location! The woman behind the desk was professional, nice and caring! We will return to this location in the future!

Tiffany P. 
Rating:
5.0

Awesome in every way!!!!

TIM M. 
Rating:
5.0

I rented a pickup from this location back in May 2016 and yesterday, Saturday, January 21, 2017, I rented a cargo van. What a difference!!! Highly recommend the cargo van over the pickup any day!! Not only do you have the double doors in the back, there is another set of smaller double doors on the passenger side!! It was raining the day I rented the pickup truck (in May!) and yesterday was a nice pleasant day and even the sun was out!! Go figure! Rent the cargo van over the pickup truck!!! Same price and so much better!!

Linda S. 
Rating:
2.0

Policy of renter giving 2 additional contacts is way overboard. $10 insurance is a scam if it also says that I have to pay the first $150 of any accidental damage And employee was very slow at figuring anything out by herself. I was there 45 minutes before I told her I was no longer interested and that I wanted to cancel the rental.

ERIC C. 
Rating:
5.0

You made renting a Uhaul easy and that added less stress to our move. Thank you!

Lindy G. 
Rating:
5.0

I don't know of anything that you could change, Great all around experience, at pickup and drop off. Thank You for the service.

David M. 
Rating:
5.0

Customer did not leave a comment.

rory S. 
Rating:
5.0

Very friendly customer service

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very friendly and professional service and much cheaper than I was expecting. Will definitely rent from them again.

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

Adrian M. 
Rating:
5.0

she was super nice. she called me to check up on me to see how everything was going. Wouldn't go anywhere else now.

URBAN M. 
Rating:
5.0

Customer did not leave a comment.

norman E. 
Rating:
5.0

Customer did not leave a comment.

Adrian M. 
Rating:
3.0

Customer did not leave a comment.

Holly N. 
Rating:
5.0

My problem was with the Meridian center in Bellingham. I took at train to B'ham and therefore had no car. I was not told that there was a possibility I would have to pick up the truck in another site. I had to get someone to take me to Burlington. I asked for the truck between 7 and 8 in the morning and did not get it until 1 pm. The woman in Burlington Was very helpful calling me to keep me abreast of developemnts and when the truck returned early she called me.

Mary F N. 
Rating:
5.0

Nothing

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

good all around

michael B. 
Rating:
5.0

Going downhill truck would shift and rev to a high rpm.

Jack C. 
Rating:
4.0

Customer did not leave a comment.

Cindy K. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Excellent customer service. Couldn't have asked for a better experience. Very much appreciated. I will definitely return and recommend.

malcombe F. 
Rating:
3.0

Office staff was extremely helpful, friendly.

Lee K. 
Rating:
5.0

Excellent Service, Professional Staff, Very Friendly. I use this location for my clients regularly and am never disappointed. Office Manager was there from a different location and she was outstanding.

Caryn H. 
Rating:
5.0

Excellent Service, Manager is professional, friendly, detailed, thorough, and very nice to work with. Have rented trucks here twice and will continue to do so. She is a joy to work with!

CARYN H. 
Rating:
1.0

The staff at this location was rude and very unhelpful, we tried to explain to her our situation, and she was unconcerned and unaccommodating. Also proceeded to issue additional charges after the return without talking to us about the charges in the tune of $295. We have not only used U haul for ever, but we also Work for you. This is not how u haul treats customers and i am really upset at the treatment and extra charges.

ROB B. 
Rating:
5.0

Very friendly and efficient employee.

MARYANNE W. 
Rating:
3.0

Customer did not leave a comment.

CHRIS G. 
Rating:
4.0

Customer service was very poor. Would appreciate a call from U Haul in regards to customer service received. Phone 360 - 391 - 1238

ROXANN V. 
Rating:
5.0

Outstanding service!

BARBARA K. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
4.0

The lady that assisted me in the office was a very nice individual who was very helpful in the process.

DARLENE H. 
No reviews have been submitted for this location.

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