Nothing to change. Everything was smooth and staff was friendly and knowledgeable. This was another good experience using U-haul.David L.
Moving Truck Rental in Burlington, WA at Burlington Freeway Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Burlington, WA 98233
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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I did try to reserve a truck for 2 weeks prior to my move and called several times. I was told someone from UHaul would call me back each time to reserve but no one ever called me back.Heidi S.
The u-haul situation went well. Nothing.NORAH O.
The location was fine. My review has nothing to do with the location. The staff AT THE LOCATION was friendly. The experience, however, was horrible!! I reserved a truck and was notified the night before that the pickup time and location was changed. I ended up having to drive an hour and a half to pick up the truck. We ended up having to rent a 2nd truck from a local vendor (Handy Andy) because we were paying movers who showed up at the scheduled time but because of YOUR COMPANY, we had no truck for them to load. We were originally scheduled to pick up in Kenmore, WA at 8am and ended up having our reservation time and location changed to Burlington, WA at 10:00am which with travel time and traffic ended up putting us behind by 3 hours!! (Hence us renting an additional truck so we weren't paying movers for 3 hours to do nothing). Horrible business practices by your company that put customers in this position.Megan M.
The lady has a bad attitudeTom B.
The two employees were working with a new pad system. They were having difficulty manuvering through the system that caused long delays at check in and check out. They were pleasant and focused. Good location but need more moving supplies.David W.
This is a general comment of the vehicle experience. Both of the personnel that helped were very kind and accommodating. I see U-Haul has put a lot of effort into MPG saving, with body skirts, aero corners, and the significantly annoying graph on the dashboard. Yet, one of the most effective gas saving devices, cruise control, would be more effective, and makes the trip easier for the customer. Second issue, that is potentially a real concern is the volume of noise in the cab. I am a retired Fire Captain exposed to sirens for more than 30 years, with hearing issues. But the wind noise around doors and windows is excessive. So excessive it was only white noise to try to add the radio. Soundproofing the cab would not only be more pleasant for the customer, but would be safer. A decibel reading at freeway speeds may be enlightening. Thank you for listening, ScottScott F.
Everything was perfect. Staff was great. Truck was clean, ready on time, ran well. My highest recommendation.Philip H.
friendly n great customer service even in this time of the virus I cant say thanks enoughdebora M.
People were great Thank youVenkata D.
Everything was perfect, thank you!Deborah I.
Make sure that it's clear that you need to pick up during open hours, since the vehicles are behind a locked gate.Carl B.
Customer did not leave a comment.Eve A.
Really friendly and helpful Five starsShawn J.
No improvement needed. Great Job I will use again. Http://AllPropInvestments.comDavid S.
This company is the best of the best of the best - with honors. Friendly, accommodating, professional, fair...the list of positives I experienced upon reservation, collection, and return of my UHaul is almost innumerable. I highly recommend this company. Also, I would like to add, that the business location is very close to two gas stations, so refilling fuel is easy, and doesn't add any additional miles to the balance due.Maren M.
Truck was very clean. Local Staff Sandra and Brandon were excellent, as well. Very customer service oriented, thorough answers to our questions. Very impressive!vandette D.
They were awesome. They were able to accommodate my need to juggle vehicles. I appreciate the service they provided.Cathy B.
Thank youDan A.
Superb ! Went above and beyond with local knowledge to help !Cathy H.
Excellent, concerned customer service. Such a helpful staff....Valerie R.
Very personable front desk person called and email AND texted to confirm my reservation and offered many tips to the truck itself and was quick and efficient with the entire transaction. I will most definitely be using her and this location to make future moves, would highly recommend!Russell A.
Make sure when you go there get he best option for you a round trip is much cheaper in mileage , I had to change companies because of this .ben W.
Once at the location it was clean and well maintained. However, finding the location which was off the main street was difficult without a GPS. Overall, the experience was excellent, once we located the facility.jack F.
Sandra was awesome and helped me plan my move. Much appreciated!Cynthia I.