Customer Reviews for Burnsville Shell & Bait
(U-Haul Neighborhood Dealer)

1,601 reviews

14801 County Rd 5   Burnsville, MN 55306
(@ Crystal Lake Rd)

(952) 892-6952

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(952) 892-6952

14801 County Rd 5
Burnsville, MN 55306
(@ Crystal Lake Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

i only spoke to them on the phone, however the customer service was great and they were most helpful with questions.

Janelle F. 
Rating:
5.0

Everything was perfect friendly service very helpful

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Great guy, good humor, easy rental

Patrick G. 
Rating:
5.0

Make the return instructions a little easier to understand.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Aijah J. 
Rating:
4.0

Customer did not leave a comment.

Gintaras G. 
Rating:
4.0

Later hours

Greg B. 
Rating:
5.0

Mike, owner & Uhaul rep, is a kind, sincere & professional person…Good experience start to finish..

Jimmie A. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

All great.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Marv L. 
Rating:
5.0

Excellent service...good guy

David K. 
Rating:
5.0

Great service, always my first choice to go to this location

Lawrence H. 
Rating:
4.0

A cheaper weekly rate would have been beneficial.

Greg B. 
Rating:
5.0

Great service

Luella D. 
Rating:
5.0

Very helpful and very patience until I was done moving. Thank you

Luella D. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Darryn W. 
Rating:
5.0

Nothing. Mike is great and represents the brand well.

PEDER P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

As usual, the service was welcoming and familiar! I was able to select my vehicle and have my payment processed in minutes. Wouldn't go anywhere else thanks guys!

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

Betty S. 
Rating:
5.0

I've rented U-Haul trailers many times from this location and have always had a great experience.

Lucas V. 
Rating:
5.0

guys at this location were very helpful and helped me get a truck and be on the road in no time.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Elicia G. 
Rating:
5.0

Website was very confusing. First it said my drop off location was interstate Storage but when when we got there and started the return process it said it was shell bait and storage.

Nicolas W. 
Rating:
4.0

Customer did not leave a comment.

Camila P. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

The interior of the trailer was not cleaned out; U-Haul blankets, close-pins, dirt.

Ron L. 
Rating:
5.0

Very nice location. Staff is very knowledgeable and friendly. Great customer service.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Keep up the great work

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Nice and clean, friendly. Their hours of operation listed on website would be helpful.

kurt E. 
Rating:
3.0

Customer did not leave a comment.

Detwon W. 
Rating:
5.0

Customer did not leave a comment.

Ted H. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Everything was great!

DANIELLE V. 
Rating:
5.0

Nothing you are very well people

Mohamed O. 
Rating:
5.0

Location worked great! The associate was very efficient.

Nan R. 
Rating:
5.0

Helpful and friendly staff that made the process as easy as possible.

James N. 
Rating:
3.0

Customer did not leave a comment.

David V. 
Rating:
1.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
5.0

Customer did not leave a comment.

JESSON E. 
Rating:
4.0

Location was fine but it was two towns over from where we live. We reserved in prior lake and U-Haul let us know the day before that the location was changed. It was already a busy weekend and this didn't help but that does not have anything to do with this location.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

Service was fast.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Valerie T. 
Rating:
5.0

Not a darn thing. I love this place.

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
3.0

He over charge me for one day, I only rented for 72 hours from September 30, 3:59pm to October 3, 4:21pm. I hope He Will return the money. I put gas for $25 but He also charge my WF card for $26 I dont know why???????

Pantaleon C. 
Rating:
5.0

best service i have ever had ,i will rent at this location every time ,and thier dog is assume

Mike T. 
Rating:
2.0

The vehicle I had smelled of smoke! It was not clean.

Tamara K. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Excellent customer service and eager to help. Will definitely rent there again!

Marc Y. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
4.0

Customer did not leave a comment.

Karen E. 
Rating:
5.0

Please call me at 612-961-5552. I was charged a 15.00 cleaning fee today. I am not going to pay this as I had already cleaned the trailer prior to dropping off today (Monday).

Merlin R. 
Rating:
5.0

U-Haul allows for reservations without an account but upon checkout I had to do a bunch of rigamarole just to get checked out beyond what was required to reserve. It was a real pain in the ***. Either have your customers do everything required during the reservation process or enable those satellite offices to do so without pushing the work to the customer at pickup when they have valid reservation numbers.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Jamie V. 
Rating:
5.0

Convenient location.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
4.0

I placed a rental request for a cargo van, online which was very quick and easy. The business owner was professional and courteous.

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Ron J. 
Rating:
5.0

Great service. Jack did a great job helping us! Thank you Jack!

Mike E. 
Rating:
3.0

Mileage charged was excessive $1.29

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Jade S. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Vicki W. 
Rating:
1.0

Don't order a vehicle for pickup outside of business hours. They don't put keys in the key boxes, which meant I had to wait for over an hour while I was paying movers by the hour to do nothing. All key boxes were hanging open.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Katy A. 
Rating:
5.0

Customer did not leave a comment.

elsy C. 
Rating:
5.0

Customer did not leave a comment.

Molly K. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN O. 
Rating:
5.0

None

Johanna C. 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

Thank you for such a great experience...really nice shell station and the workers were very kind and helpful.

CHERIE S. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Friendly and fast service

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

ROY F. 
Rating:
5.0

Wash your bathroom. Make it nice for customers and they will remember it clean. Love your dog!!!!

Christopher S. 
Rating:
5.0

Be sure to disclose deposit requirements and any additional fees that may incur, besides that I was very satisfied with the customer service and friendliness of the staff.

CARLA J. 
Rating:
5.0

Customer did not leave a comment.

Heidi W. 
Rating:
5.0

The guys were fun jokesters, responsive, and responsible. From now on, whenever I need a rental, I won't go anywhere else.

CHRISTOPHER S. 
Rating:
5.0

Nothing, I had the best and amazing customer care at this location.

Mohamed Amin J. 
Rating:
1.0

They were ass

DEANDRE L. 
Rating:
5.0

This guy is great! 100% positive experience!

Michael A. 
Rating:
5.0

The owner of this location was so helpful, friendly and had a great customer service attitude!

Donald A. 
Rating:
5.0

Truck was not washed but service was great! Have rented in the past and would rent again! Thank you very much for the great service!

Jamie T. 
No reviews have been submitted for this location.

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