Customer did not leave a comment.Marsha D.
Customer Reviews for Burnsville Shell & Bait
(U-Haul Neighborhood Dealer)
Burnsville, MN 55306
(@ Crystal Lake Rd)
Services at this Location:
- Mon–Fri8 am–5 pm
- Saturday8 am–4 pm
- Sunday9 am–3 pm
Special Operating Hours
- 4/8/2023 - 4/9/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Leslye K.
Customer did not leave a comment.JOHN F.
Customer did not leave a comment.Michael J.
The vehicle was in tow mode with no note as to how to change that. This didn't change the drive experience.Justin P.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.annette M.
The employee I worked with made me feel like he wished I weren't there. He was also a tad condescending when I didn't know some things about towing. The other nearby location on Highway 13 is way better customer service.Eckerson E.
Very helpful staff member, helped me with hookup and unhook.Roderick K.
Small place that has good rates. Easy and Fast. Can drop off after hours. Will use again!Greg T.
quick in and out to pick up the trailer. helped with both hooking up and unhooking the trailer. couldn't have been easierChristopher H.
Customer did not leave a comment.Tina H.
Great customer service, friendly and easy pick up and drop off. Will rent from here again!Dawn Marie K.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Elmer V.
Customer did not leave a comment.Mohamed Ismael D.
Really friendly staff, quick service and easy pickup and drop off. Will use this site again for sure.Gary S.
never received discount for going out of my way to get equipment. automated miles allowed from Minneapolis to final destination are incorrect.Gregory S.
Customer did not leave a comment.PRESTON S.
I like the bait shop decor and feelANDRE W.
Customer did not leave a comment.ANDRE W.
The windshield was cracked but other than that the truck ran good.Tausha F.
Customer did not leave a comment.Robin S.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.James E.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Terry C.
Customer did not leave a comment.Carolyn T.
Easy fast and reasonably priced. The gentleman that took care of me is friendly and efficient. I will use this location for any of my future U-Haul needs.Gregory T.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.Gerry N.
Nice customer service that was friendly and truck was warmed up.Andrew F.
Customer did not leave a comment.frederic W.
Employee was very nice and helpfulRussell B.
Customer did not leave a comment.Todd Z.
This was so easy and everything was done professionally and perfectly. I can't say enough good things. Will definitely be back again.Todd Z.
Customer did not leave a comment.Todd H.
The best Uhaul place i have ever visited ,Uhaul should train thier people at this locationMIKE T.
Customer did not leave a comment.Darin H.
Second time using this location and the owner is awesome. Super helpful and personable. Will continue to rent from this location in the futureJEREMY L.
When I forgot my phone in the van I rented the guy was super cool. Had my phone right next to the register...Glenn K.
Customer did not leave a comment.Marv L.
Customer did not leave a comment.GARY S.
It was a pleasant experience!Michael B.
Mike is awesome! Vehicles are always clean and available when we need them for moving our staging furniture to our next listing.Pamela M.
Customer did not leave a comment.Rick G.
Owner very professional and vehicle was clean. Great experience!Kurt C.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.RHONDA N.
Customer did not leave a comment.Daisy T.
Customer did not leave a comment.Marc R.
Prompt. courteous, good communication. Very easy to work withKeith T.
You guys have always been great to rent from!! Thanks for being so accommodating and friendly! I definitely have and will continue to refer people to your establishment! Have a wonderful day!!!KIM A.
Owner of Shell was fantastic! This will be our go to location for future rentals.Jane L.
Customer did not leave a comment.Robert S.
Mike and crew are great along with the dogs are pretty cool. I will always rent at this locationgreg M.
Customer did not leave a comment.Sarah O.
Customer did not leave a comment.Eric O.
Great service and easy to work with.Thomas P.
Customer did not leave a comment.Carlos H.
Customer did not leave a comment.Steve U.
Nothing they were great and very accommodatingLisa S.
Everything was great except the ratchets on the car trailer were rusty and did not work very well. The windshield wipers were a little worn but worked ok.CARL A.
Customer did not leave a comment.koua V.
I requested Apple Valley and was given a further location, instead of a closer one. I also booked it for the 31st and for some reason it defaulted to the 30th, so I ended up paying an extra day when I should not have needed to.Jessica B.
The online reservation part was frustrating but the in person experience was greatNikolaus H.
Customer did not leave a comment.joe S.
Customer did not leave a comment.RYAN L.
Great experience!Mark H.
Nothing. The guy was extremely nice.Scott F.
See above commentMackenzie H.
Customer did not leave a comment.Nathan J.
Customer did not leave a comment.James Y.
Was not the location I requested for pickup. It was a junky gas station. Equipment was rusty and worn.James O.
Customer did not leave a comment.Gregory H.
Nothing. Fast. Available. Prompt service.Benjamin W.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Chad S.
Customer did not leave a comment.Lue T.
Customer did not leave a comment.Chris T.
This location was goodâ€¦ however the rental experience was not as the original place was closed and I did not receive any notification it would be closed and what to do. Then the 2nd place that I was sent to had already rented the trailerâ€¦ so I was sent to a third place, which then had the equipment stolen from the lot so ended up at the 4 th location. Not much you can do about the equipment being stolen and the 4th was not out of the way from the 3rd but this cost me easily an hour of time and an extra 60 miles in drivingâ€¦ and at $4 a gallon that adds upDarren S.
Customer did not leave a comment.Cyndi L.
Customer did not leave a comment.AnneMarie P.
The guys at this location specifically were great. No problems whatsoever! However, for corporate i have plenty to say. When a customer asks for a pickup date and time at a specific location and you totally neglected that for me. I had a reason i wanted it picked up in a specific location and because you sent me out to bumfuckegypt you cost me over 20 dollars for my rental. I even called two days before to double check pick up location!! Your locations have a great customer service but your system is incredibly awful. I was sent to 4 different locations... Drove for over an hour to find out where my pickup location even was although it was a good 15 miles away from where i originally asked for it. I have driving anxiety on the highway! And it causes me to have panic attacks so i scheduled it to be within local streets. Thank god i had a family member to help. Your in store people are the good employees you need to hire some tech people and new corporate management because they suck and if you are paying them a good wage at all... Its time to cut their pay. U-Haul use to be great. And now its a shitshow. You owe me my mileage back. Your a bunch of jerks.Jacquelin B.
Customer did not leave a comment.Michael B.
The Uhaul location rep was very discriminating towards women. As a female it was extremely insulting but I was happy to be able to prove to him not all women are incompetent and complaining. Also, the motorcycle trailer I rented did not have a spare and upon close inspection the tires were dry rotted and worn.Lindsay W.
Customer did not leave a comment.ROBERTTA W.
Mr Mike was awesome! I love renting from this place, they are always nice and easy to work with.Milillander O.
Customer did not leave a comment.Dawn T.
My preferred location for renting U-Haul equipment!Marv L.
No improvement necessary, a very good rental experience!Yoerg P.
- This Uhaul rental place had great customer service! The person was patient , friendly , accommodating , and straightforward with everything we needed and how the transaction would be . They smiled and was personable and greeted us upon arrival and even waved goodbye as a kind gesture. The price was reasonable and we will definitely go back to them! - Thank you !Francisco D.
Originally suppose to pick up in Burnsville on Hwy 13. Arrived and hooked up trailer. Drove around the block and it was making a lot of noise and my vehicle was telling me to check trailer connection it was bouncing around so much. We were driving this to Florida so I went back to the store. The Store manager wouldn't even look at my vehicle hook up. A brand new 2022 Jeep Grand Cherokee L. He basically said if you don't want the equipment, you can take it off your vehicle. I have never seen such a bad attitude or worst customer experience in my life. I removed the trailer and left it in the lot and drove away. The fact that he wanted me to drive a trailer that was UNSAFE 2,000 miles and didn't give a damn was alarming. So much for the "vehicle inspection" that was required. It's obvious this manager had never had 5 minutes of customer service training in their life. He said he had no other trailer. WOW we will never be back to UHAUL again.Greg C.
I was very happy with the service. No comments to improve service.Edward S.
Great owner and serviceDan S.
Customer did not leave a comment.KEVIN F.
Enjoyed speaking with the owner.Mike W.
Everything was great!Dawn T.
I cannot think of one thing for improvement at this site. Friendly staff and very well maintained fleet. Thank you.John O.
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