Customer Reviews for Burnsville Shell & Bait

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Burnsville Shell & Bait

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SHELLY L.
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The owner Mike is stellar and always fun to work with!! A Definite 10+ Thank you!

Nathan S.
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Customer did not leave a comment.

William D.
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I did the online check in, Was ready to roll 5 minutes after I got there Awesome

Bret C.
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Customer did not leave a comment.

Arulraj T.
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cynthia L.
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Ron A.
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randy C.
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Great experience, super service, made it easy to be happy. Thanks so much

Jeffrey D.
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Thomas W.
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Ann L.
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Great service. Would rent from this location again. Excellent customer service.

John C.
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Customer did not leave a comment.

KIM G.
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Kristen A.
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It's really expensive but when I need a truck it's fast and easy to rent one. Wish there was a cheaper hourly rate

John C.
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Customer did not leave a comment.

Roger A.
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Easy to drop off after hours. Thank you.

Peter H.
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Very efficient operation. Good to work with.

tammy J.
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Customer did not leave a comment.

David N.
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Would steer someone to choose a different location. The individual checking out the product wasn't a pleasant individual. The trailer was acceptable. the blankets that were ordered were just thrown in the trailer and were dirty. Have used Uhaul many times in the past and have never received blankets that were just in a heap. Have always gotten them in a bag that had no debris on them.

Laura J.
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I was overcharged. My credit card was billed way more than my receipt. I contacted customer service to get this fixed.

Greg P.
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Excellent customer service. Thank you!!

Thomas K.
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Nothing!

Bruce R.
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We were able to hook up and leave in under five minutes as workers were able to instantly help us. The process was easy and flawless.

Christopher R.
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Great customer service and fast

Michael W.
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Nothing. Even the weather was perfect!

Raniery D.
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The gentleman from the store called ahead of time to let me know - all was ready to go! VERY much appreciated that. Thank you.

Shalanda N.
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Customer did not leave a comment.

Michael C.
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Nothing. Got in, got out, petted owner's friendly dog. All went exactly as planned. Thanks.

STEVE Y.
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Darrell Y.
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priscilla P.
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TOM W.
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this truck should be taken out of service now! carbon monoxide fumes are to great to handle with all windows down and full ac on full. inside cab temp is over 100 degrees with ac on . I am a U-haul dealer in Inver Grove Heights MN Tom Wernet GD030501 651-457-1613

Kirk M.
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Customer did not leave a comment.

Chuck B.
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Linda T.
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We adore the guy that owns the Shell Station in Burnsville. He makes us laugh and we enjoy his chocolate lab hanging around the store:)

Gina S.
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Online/phone reservation system is a joke. My partner sat on hold for over an hour to reserve a truck, only to get a call back from the local store stating the reservation he was helped to make was not available. I attempted to reserve a truck online and had the same issue. How come I can purchase a bottle of hair spray from store stock to pick up an hour later, when you can't keep a clear record of where trucks are located and available?

Kenneth Q.
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Customer did not leave a comment.

Gary O.
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Very comfortable meeting with the owner and his briwn lab.

sandra F.
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Customer did not leave a comment.

JAMES M.
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The left tail light was damaged on the car dolley. Not a big deal as I was still able to get the job done.

mary K.
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Was very friendly and helpful. will definitely use them again

Brenna D.
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Customer did not leave a comment.

Curtis S.
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Leslie T.
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Jessica P.
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Justin B.
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Customer Service

James L.
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Fantastic place..... Was able to allow us time to figure out our totally out of control move. Very nice, understanding and communicative. Will definitely be back and use them again.

GARDNER L.
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I like this place! Great service.

Jeff O.
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Customer did not leave a comment.

Sean M.
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Trey P.
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Paul K.
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Brian K.
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DUANE O.
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MARY C.
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Everything was excellent nothing I would change

Kenneth E.
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Everything went well with no problems.

jim E.
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Customer did not leave a comment.

Jerome F.
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Very quick and attentive service.

Andrew A.
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Greg S.
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Very good customer service

Perry W.
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Customer did not leave a comment.

Nicholas F.
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Mike was great to work with, very nice.

MIKE T.
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Mike was very helpfull ,hooked up the trailer checked the lights ,it was great service

Jaymie S.
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Elmer T.
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Patrick V.
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Great experience!

Patrick V.
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Great experience!

Patrick M.
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When I needed to adjust the miles, the sales rep couldn't connect to change the input and now I'm getting charged 500 dollars

KEVIN F.
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The manager knew who I was even before I walked in the door when returning the trailer, that's pretty good service.

Tom H.
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Customer did not leave a comment.

Jennie J.
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Customer did not leave a comment.

Donna A.
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Service was great and friendly! Please double check a customers hitch and ball set up to ensure safety of not only them but for your equipment. My ball was not super tight which I did admit but it was not double checked. I was able to get it more secure for the trip so no harm no foul just a future reference.

Adam M.
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Fast, friendly service and great to work with!

Owen S.
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Mike at Shell is a Super nice guy. He also has the best bait around the cities.

David M.
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Customer did not leave a comment.

James R.
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Quick, efficient, nice guys. This is much better than U-haul direct branches. Very satisfied

Tiffany B.
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Great service with a smile :-)

Kim L.
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Customer did not leave a comment.

Brad B.
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Not sure why I was charged twenty dollars extra when I dropped off the trailer before 5. I asked for an extension from 12 pm to 5 pm and a confirmation operator said that was OK. The receiving place must not have had the information. If he would have told me I was being charged I could have explained why I was there at 3.....because it was okay. It's only 20 bucks, but it would have been nice to have been 5old.

Nic R.
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Nothing! Great overall

Rick T.
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Customer did not leave a comment.

mike T.
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Jeremy S.
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Nothing - I always have a great experience and the guy provides A+ service

Roger S.
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Mike was really great and helped me get my hitch squared away prior to picking up the trailer. I would definitely use Burnsville Shell & Bait when I need to rent a trailer again.

Kay S.
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Easy and friendly. I will use again

Christopher M.
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Customer did not leave a comment.

Kim L.
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Elmer T.
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Thomas P.
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Tana D.
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Easy pick up and drop off process

Kim L.
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Customer did not leave a comment.

Jeremy S.
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Denny D.
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The online checkin is horribly inefficient. Many redundancies, entering the same information repeatedly. When we picked up the truck it had a 1/4 tank of gas! Luckily we only went 10 miles total so it wasn't an issue, but seeing as we rented from a GAS STATION this shouldn't have been an issue!

Joseph M.
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Customer did not leave a comment.

Shane S.
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Kim L.
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Hailey N.
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I was not told there was a $70 "rental fee". The guy told me it was only $40 per night and then $.79/mile ONLY. He specifically said those were going to be the only charges. Then I get my receipt and I was disappointed

David D.
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Customer did not leave a comment.

Edward W.
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I had barely stopped my vehicle and someone was there to disconnect trailer. Total elapsed time from arrival to departure less than 10 minutes. Attendant was personable and efficient! Highly recommend!

philomene S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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