Customer did not leave a comment.Yvette A.
Customer Reviews for Burnsville Towing & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very hard to find and drive a large truck.Sarah S.
The gentleman who helped me with the trailer was kind, communicative, and even made me laugh. Very pleased with my experience!Kayla N.
Customer did not leave a comment.Sharlene J.
Customer did not leave a comment.aung W.
Overall great service, will definitely keep going back to this location.Noah P.
Customer did not leave a comment.Gregory V.
The gentleman who helped me was extremely nice. Unfortunately the location is very poor. There is 1 small door not marked very well in almost kind of a back alley with a lot of cars parked in front of it. Being a single lady, I felt uneasy in this location.mary H.
You need to make arrangements such as a process to move your trailers to locations where you have more of a demand. It took me over 2 weeks to locate any trailer in an area close to my home address in Minnesota. The trailer I was finally able to lease was smaller than I wanted. The individual that helped me at Burnsville Towing & Service was one of the best people I have met in my leasing of U-Haul rentals.Tom B.
The address listed on UHaul for this site is not accurate. We had to do an after-hours drop off and the exact address listed was not correct. The address that we finally determined should be: 8545 W Hwy 101 Frontage Rd., Savage MN. We drove about 3 miles out the the way by using the address that was provided only to find a dead-end road with nothing there.CHERYL K.
The person who helped me was very respectful and did all the unhooking process. I never had to leave my car. Also respectful of the social distancing concerns. Thanks!RICHARD S.
Customer did not leave a comment.GINA P.
Customer did not leave a comment.GERALD F.
The location was wrong when searched in google. UHaul should update this location i google maps.Joseph B.
I was worried our 26' truck wouldn't fit at this location, parking was very limited, but it worked out.Dolores W.
Customer did not leave a comment.Drew B.
The owner of this business was a pleasure to work with, but this location is REALLY HARD to find. Please give the operator a larger sign and improve your mapping option in the app. One other point. We were redirected from a pick up site we chose that was much closer to our destination. The change added time and mileage. We were told it was because the truck was returned at this location. I realize these are franchise locations, but I feel U-Haul should be responsible for moving the trucks to the renter's chosen location. I don't think it is very customer friendly to pass the cost and hassle of the new location to the customer.Kristin B.
Customer did not leave a comment.Nicholas S.
The issue was not the location, uhaul system with relevant specs rented a car hauler to us that was not up to the task. Our car bottomed out on the way up the ramp. Customer service, scheduling, refund process all bottom of the barrel low quality experience, all call center staff very rude. Will never rent from uhaul again.Joe M.
Even though the facility was "average," the service was wonderful and I will plan to rent from this location again.Timothy F.
Customer did not leave a comment.jared S.
The drop off location was completely unacceptable. There was no signage, no Dropbox, and I was able to find a person by asking other business owners in the area. I finally found the owner and was able to hand off the keys to the truck. Completely unacceptable. This event captured a generally negative rental experience.john W.
Very friendly and good serviceGreg S.
Customer did not leave a comment.GRADY P.
hard to find, very small area for truck and trailer drop offRANDY K.
Quick and easy to pick up the equipment. Friendly service, I've been to a few location and was never happy with the workers. This will be my go to location.Thomas O.
Your whole scheduling process is bad. You sent me to a different location for pick up, changed my drop of location without notifying me. I paid for a 1 way trip and you changed it to a round trip without notifying me. Couldn't change it back when I called. Horrible experience. But the location in Burnsville was great!David N.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.Joseph A.
Customer did not leave a comment.Roger W.
Customer did not leave a comment.Mark F.
Rental was quick in/out service. Would use them for motorcycle trailer rental again.Brandon W.
Customer did not leave a comment.Mark F.
There were like 4 lots full of junk and a tiny parking lot out front. The instructions stated to "park the uhaul in the lot but don't block businesses or exits" - the only other place to park was in a FIRE LANE. I tried my best to park in the least offensive place but I had no choice. Absolute nightmare.Lewis W.
Customer did not leave a comment.Justin R.
Customer did not leave a comment.Brittina D.
Customer did not leave a comment.Mary P.
I booked online and did everything online to speed up pickup. This location could see none of it and had to do it all again. Very dissatisfied with doing it all over again when did it all online. Can someone explain to me why?kurt E.
No parking. Left truck parked on the street.Jacob M.
Customer did not leave a comment.Melissa C.
Customer did not leave a comment.Ann G.
Customer did not leave a comment.Carl B.
Gerard went above and beyond when I rented a motorcycle trailer. He stayed open later (which allowed me to be with my young kids during a storm and tornado warning) and gave me advice on how to trailer my motorcycle. Very helpful and easy to work with! Thank you again!Nick C.
I thought everything was great. The only thing is I had originally reserved the trailer in Shakopee location and then was informed it was overbooked and ended up at a different location. So don't overbook your rentals.Jeff K.
Customer did not leave a comment.Benjamin B.
No improvement needed - Girard and the whole team made my experience as smooth as could be :)Louis H.
Make sure they ask questions about wanting or not wanting insurance. Make sure they tell you where you are returning the u-haul in case the place you returned it before is closed.terry F.
Customer did not leave a comment.Kyle S.
Customer did not leave a comment.Marie H.
Customer did not leave a comment.Mitchell W.
Customer did not leave a comment.abe K.
Customer did not leave a comment.Jerome R.
Customer did not leave a comment.PATRICIA D.
Customer did not leave a comment.Kelsey S.
Customer did not leave a comment.Kim M.
Customer did not leave a comment.Kim M.
Customer did not leave a comment.gerald V.
Customer did not leave a comment.Rea S.
Did a after hour drop off. If there was not another trailer there I would of had no idea where to put it. Should have signsRobb O.
Customer did not leave a comment.Alyx S.
I was charged for insurance coverage without my knowledge. I have rented trailers many times from Bloomington location and have always declined coverage.Paul K.
Dropped off the truck the night before, parking was terrible but did have a key and rental contract drop box.Shane H.
Customer did not leave a comment.Robin P.
Change at the last minute from 35th and Nicollet to this place in Savage. Not sure why - but at least I got the trailer. Fairly tough to get there by 5:00 and work on a Friday afternoon. But in the end - the guy was nice, the trailer was there, and the trip was complete.paul O.
Customer did not leave a comment.Douglas B.
Overall another hole in the wall. My only complaint is that they were 'to busy' to give me any paperwork to prove I returned the trailer and didn't try to pull one over on me.Carl D.
Customer did not leave a comment.Mark F.
Customer did not leave a comment.gary R.
Very knowledgeable and accommodating. The guy was great.Jerome F.
Jerrod was so personable and helpful. Worth the drive and the wrong turn I made leaving that nearly took me to New Prague! :)pat H.
Customer did not leave a comment.manuel O.
Salvage MN was the best uhaul service we have EVER received!!!!!!!William M.
Customer did not leave a comment.ANDY S.
Customer did not leave a comment.Alex S.
Customer did not leave a comment.Richard N.
Customer did not leave a comment.Garrett G.
I did not request to pick up at this location.Michael K.
We had a good trip - only loading was a trouble- most of my stuff got banged up due to not being able to tie/rope off correctly.joan H.
Customer did not leave a comment.Mackenzie T.
2 employees were smoking in office and uninterested in helpingScott K.
Nothing! The service was excellent, the vehicle was clean and ran well. Would recommend to anyone needing a moving truck. Thanks for a great experience.Christine S.
i do not remember the guys name, but he was really NICE. there needs to be more people like him out there.adam J.
Customer did not leave a comment.George C.
The trailer leaked during heavy rain and one of our furniture items became wet. One of the tie-down loops was missing. The tires on the trailer showed some weather cracking in the tread.Michael K.
Customer did not leave a comment.Lynn H.
I ordered a pick up in Burnsville with drop off in Buffalo and ended up having to pick up in savage/bloomington...also said drop off before close of next day got a call from an individual from bloomington at 8 am the next day asking where his truck is...needless to say was not a pleasant experience.Amy L.
Customer did not leave a comment.Tino S.
Customer did not leave a comment.Maria N.
Give good return instructionsPatrick M.
Very bad experience, the associate who helped us (Gerard in Savage MN) gave us inaccurate incorrect information, we had a different destination addreess on the file and when we asked him to change it to the most updated one he said it's not a big deal and no need to change the address and we can drop off the truck at any Uhaul facility next to our house, few hours later I received an email from someone who I never talked to before stating based on our conversation here is the location you need to drop off the truck which was way far away from our new address when we called the customer service the only thing they had to say is sorry and there is nothing they can do and we have to take the truck to that specific location and no help was provided. When we called back Gerard to tell him he lied to us he was keep saying it's not a big deal and again gave us incorrect information insisting we can drop off the truck at any location. We hung up called the facility number was in the email someone picked up the phone couldn't speak English and 2 people talking to me at the same time behind the phone none of them could give me a correct answer what the hell we need to do. We hung up calling Gerard again he said he can't do anything and he is just sorry he is gonna talk to his manger Erin. When he called he said Erin said everything is ok no need to drop off the truck in that specific location, we insisted no you keep lying we want to talk to your manger long story short after multiple conversations Erin finally called and turned out we were right Gerard was lying and we must drop off the damn truck to that specific location and no where else because someone was already waiting on a line to pick it up and all Erin had to say was he is sorry for miscommunication (it wasn't a miscommunication it was mishandling and lying to customer because Gerard either didn't know how to do his job or was simply too lazy to change the damn address that was requested to be changed). Overall was a very unpleasant and stressful situation, moving from one state to other state 1300 miles away was already very stressful the last thing we wanted to go to hell and adding more stress over a stupid truck. I'm just wondering how Uhaul runs the company with all these lazy liers representing the company!Shirin V.
I had a very positive and efficient process/experience!Matthew L.
Customer did not leave a comment.Gregory M.
I dropped off in the middle of the night, so there was nothing good or bad but the location was convenient.Chad K.
They didn't check the lights to make sure they worked on my car.Rebecca S.
Customer did not leave a comment.Steven L.
Not open on Sunday when we dropped off. No place to legally park a larger 26' truck.Paul J.
Small and not well marked as U-Haul, no clear-designated place to park the truck.Henni E.
Customer did not leave a comment.KYLE S.