Customer Reviews for Burton Floral
(U-Haul Neighborhood Dealer)

488 reviews

13020 Kinsman Rd   Burton, OH 44021
(1 1/2 Miles East of Rt 306)

(440) 834-0088

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(440) 834-0088

13020 Kinsman Rd
Burton, OH 44021
(1 1/2 Miles East of Rt 306)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PAULETTE H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

They made it easy! Very welcoming!

TIMOTHY W. 
Rating:
4.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Customer did not leave a comment.

daniel N. 
Rating:
2.0

The uhaul I first received in Burton Ohio had a check engine light on. The lady was absolutely horrible and rude to work with. She was rude to Richard Collins and Vice President Andrew. The second uhaul had old McDonalds fries in it and not cleaned up at all.

CAITLIN S. 
Rating:
5.0

Very friendly people and easy to work with. They helped us out tremendously with their service and would highly recommend amd use again myself.

ERIN M. 
Rating:
5.0

The staff was very friendly and helpful. Would recommend to family and friends.

DANIEL M. 
Rating:
5.0

My original reservation was guaranteed in Willoughby, OH but the owner, Nick, loaned the trailer out to someone else so it wasn't available for my pickup time. I had to drive almost 2 hours out of my way to Burton, OH to pick up the trailer. I want my $50 guarantee refund since my equipment wasn't ready where you said it would be. The trailer was also missing a tie down loop inside. Overall a very frustrating and bad experience!

VINCENT I. 
Rating:
5.0

Customer did not leave a comment.

Kevin Y. 
Rating:
5.0

Burton Floral helped me with my U Haul rental ant they did a great job.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

CARMELO F. 
Rating:
5.0

Customer did not leave a comment.

LYLE G. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
3.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

JON T. 
Rating:
1.0

Very friendly

David L. 
Rating:
1.0

The equipment was filthy, not properly maintained, and tired. It sounded like it was on its last leg. When I mention this to friends they say all Uhaul vehicles are like that, should of used Penske. I'll know better next time.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
2.0

I secured the rental with my Discover card. When I returned the U-Haul I paid in cash the total balance. My Discover card what still billed. I reached out to the representative where I rented the U-Haul but I have not heard anything back from them yet. I need the charges reversed on my card immediately

JENNIFER E. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Great people to do business with.

WALTER Y. 
Rating:
5.0

Howdy. Trailer was in area to easily hook too. Of course I brought wrong light adapter. Station employee ordered correct adapter from parts store. Delivered by parts store. Hooked up. Rental went fine. Thank you. Delivery to destination dealer was great as well.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

KEITH G. 
Rating:
5.0

Super friendly service. Great people.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

The return link in text would not register my return. It was after hours and all I had left was phone. Sat in hold for 1.25 hours before hanging up and going home and trying the return through my computer, which of course did not allow me to take the necessary pictures to complete the Check in. Total ridiculous nightmares on the return. Uhaul needs to rethink that process

Brett S. 
Rating:
3.0

Change the attitude of the woman we dealt with.

ANNE W. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

This location was grate they had a truck we needed and ready to go! I had a reservation at another location in mentor that was not there when told in mentor Ohio. A customer did not return the truck on time. U haul services did help find that one truck but did not give me any discount for my trouble. Even charged me for being 12 mil over my rental mil. We had to call u haul 800 and told them what happened to find a truck. This location has nothing to do with this.

TIMOTHY K. 
Rating:
3.0

Your Android app does not work; had to use the website to check-out and check-in. Also unable to pickup equipment outside of business hours even though indication is to the contrary.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Van side door leaked rain water. Maybe door hinges need adjusted. Air conditioner may also need recharged. Vehicle ran well. Thank you

James Y. 
Rating:
5.0

This was absolutely ideal. Friendly, helpful pickup. Five stars for sure.

ERIN M. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

MARC W. 
Rating:
3.0

Customer did not leave a comment.

DALE L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Nothing much. The staff at Burton Floral is a pleasure to work with.

JONATHAN W. 
Rating:
5.0

Fast, friendly and clean with easy pick up and drop off

Jason S. 
Rating:
5.0

Quick fast and friendly. Went over the equipment and made sure everything was understood

TIMOTHY T. 
Rating:
2.0

Part of a floral shop. We got there after a 4 hour drive and the only bathroom they would let my wife use was an outhouse behind the flower shop in the rain and mud. Didn't know where to park the truck. Parked it and walked thru the mud back to the office. The man who eventually helped us was nice though. U haul must have a better option in Newbury or Burton

Mark L. 
Rating:
4.0

pave the driveway

Colin J. 
Rating:
5.0

Awesome experience!!! In and out quickly with mobile check in! Thank you!

Cary G. 
Rating:
5.0

Customer did not leave a comment.

DAVID ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Staff was very friendly and helpful.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

CHEYENNE K. 
Rating:
5.0

I really liked working with John at Burton Floral. He was great.

charles H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Eugene W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

jason P. 
Rating:
4.0

Friendly people and fast service.

Demetrius L. 
Rating:
5.0

This is my third time using this location and I must say the owners are polite, knowledgeable, and very welcoming I hope all locations are a good as this one!

TOBBIE S. 
Rating:
5.0

This is not a review left for the pick up location of Burton Floral- they were excellent in assisting me. My experience with UHAUL was poor. I had a specific window that I was able to move in during which is why I scheduled a pick up time of 5:30AM. The order ensured me I would be able to pick up the vehicle at this time using the 24/7 mobile app. Once I arrived at the location the app told me I had to wait until 8:30AM to get the vehicle which completely ruined our move in. The location let us know that UHAUL did not notify them of the after hours pick up. I really hope this does not happen to any other customers.

MEGHAN W. 
Rating:
5.0

Vehicle was in perfect condition.

CURT MARSHALL W. 
Rating:
1.0

The dark haired woman that works there was possibly the rudest person I have dealt with in a long time. She was very annoyed that we were not able to use the app to pick the truck up and continued to complain and tell us how she hates when people can't figure things out. Apparently it is my fault that your system was not functioning correctly and she felt the need to let me know that. We were dealing with moving our elderly parents to a care facility 600 miles away, and we all came from out of state to handle this. Now we have one parent back in the hospital and we're unable to complete the move. We returned the truck locally to 8140 Mayfield Rd in Chesterland, OH and the owner and his wife were extremely helpful and accommodating to our situation. Please address the person running the Burton Floral location, as she is not helping your brand in any manner.

DOUGLAS N. 
Rating:
3.0

Customer did not leave a comment.

melissa S. 
Rating:
5.0

I absolutely love working with the hard working men and women of Burton Floral. 5 stars

HENRY B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN R. 
Rating:
5.0

I have no complaints, They had the right truck for the job

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

DALE O. 
Rating:
5.0

Everything was ready, and the people there were great to work with

Scott B. 
Rating:
5.0

Customer did not leave a comment.

JON T. 
Rating:
4.0

Good people and good customer service.

Demetrius L. 
Rating:
5.0

Excellent Expedient Service. The location was easily accessible.

Glenn K. 
Rating:
5.0

Customer did not leave a comment.

forest E. 
Rating:
5.0

Everything was good

Brian H. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
4.0

Customer did not leave a comment.

EVAN M. 
Rating:
5.0

This experience was stellar! Thank you!

Steve M. 
Rating:
5.0

Just seeing Jennifer is worth the cost of the rental

Paul C. 
Rating:
5.0

The folks there were very friendly and helpful. They loaded the vehicle onto the carrier and strapped it in place. They deserve a trophy, plaque or something for their good work.

Jesse D. 
Rating:
5.0

Customer did not leave a comment.

forest E. 
Rating:
3.0

They should not laugh and be rude to a customer that does not want to enter the building due to COVID-19. The paper could have been signed outside.

Tracy C. 
Rating:
4.0

Customer did not leave a comment.

Kandi E. 
Rating:
4.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Marijana B. 
Rating:
5.0

As a tech guy working in the software development field, I was very impressed by the ease of use and simplicity of the process to rent, acquire, and return the truck. The only issue was not knowing from directions during the acquisition step was, where the the actual lockbox was located at this location. Luckily someone was around to kindly instruct me where it was. I think an improvement could be made to allow for more explicit and customized instructions based on the unique location. The instructions only said to get the key from the lockbox, but not where the lockbox was located in relation to this particular location. I would have never found it if someone didn't see me wandering around. It was a tad hidden. Otherwise, the staff member at this location was incredibly helpful, both telling where the lockbox was, and when I called to tell them I would be a few minutes later than my scheduled return time. Thank you for making it easy!

Jeremy E. 
Rating:
5.0

Join Taylor

Victor L. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
1.0

I only had this for 3 hours. Made one local trip. And was charged 89.00 dollars. Ridiculous.

LAURA L. 
Rating:
4.0

Customer did not leave a comment.

Evan L. 
Rating:
5.0

showed this location the tire on the trailer and told them about the brakes

Jerry T. 
Rating:
3.0

on line reservations were a waste of time. when selecting the original location, when confirming was sent to a location about 16 miles farther from my home (nearly 50mi away). when trying to call customer service, i was on hold for over 40min only to have the phone ring about 17 times, then disconnected. Ultimately, the CS rep was able to find the desired equipment 11 miles, which is a better drive to get and return the equipment. on line confirmation was supposed to be a 'remote' checkin experience, but still had to go into the store, hand over my DL etc. as stated, the on line portion of this transaction was a waste of over 2 hours of my time. ordered packing supplies, and that was not ready to go (had to go to northfield anyway to get it) there was only one rep inside and stood nearly 20min inside waiting for a prepaid item. best score i can offer is D+ or one star.

KARL T. 
Rating:
1.0

When I made the reservation by phone, I was told by an employee at this location we could have the van back at 8 pm and charged for only one day. When we went to pick the van up, the owners were not pleasant about this, but eventually agreed (or so we thought). They must have just said that to get us out of their store because we were charged for two days anyways! We will NEVER go there again.

carrie M. 
Rating:
5.0

The gentleman was fantastic and extremely helpful

Spencer K. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

glenn J. 
Rating:
3.0

Your dispatch system has much room for improvement. Always changing your pickup location at last minute. You also book return time too close for ample time to accomplish task. Your phone number doesn't reach physical contact directly always sending back to dispatch who is clueless to situations. As much as I would have loved to give you a good review- my future plans are to rent from your competitors

MARK D. 
Rating:
5.0

Nothing

Victor L. 
Rating:
5.0

Lower rates

Karl F. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
No reviews have been submitted for this location.

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