Customer Reviews for Burton Floral

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Burton Floral

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

EVAN M.
Rating:

Customer did not leave a comment.

Steve M.
Rating:

This experience was stellar! Thank you!

Paul C.
Rating:

Just seeing Jennifer is worth the cost of the rental

Jesse D.
Rating:

The folks there were very friendly and helpful. They loaded the vehicle onto the carrier and strapped it in place. They deserve a trophy, plaque or something for their good work.

forest E.
Rating:

Customer did not leave a comment.

Tracy C.
Rating:

They should not laugh and be rude to a customer that does not want to enter the building due to COVID-19. The paper could have been signed outside.

Kandi E.
Rating:

Customer did not leave a comment.

THOMAS W.
Rating:

Customer did not leave a comment.

Marijana B.
Rating:

Customer did not leave a comment.

Jeremy E.
Rating:

As a tech guy working in the software development field, I was very impressed by the ease of use and simplicity of the process to rent, acquire, and return the truck. The only issue was not knowing from directions during the acquisition step was, where the the actual lockbox was located at this location. Luckily someone was around to kindly instruct me where it was. I think an improvement could be made to allow for more explicit and customized instructions based on the unique location. The instructions only said to get the key from the lockbox, but not where the lockbox was located in relation to this particular location. I would have never found it if someone didn't see me wandering around. It was a tad hidden. Otherwise, the staff member at this location was incredibly helpful, both telling where the lockbox was, and when I called to tell them I would be a few minutes later than my scheduled return time. Thank you for making it easy!

Victor L.
Rating:

Join Taylor

Joe W.
Rating:

Customer did not leave a comment.

ROBERT P.
Rating:

Customer did not leave a comment.

LAURA L.
Rating:

I only had this for 3 hours. Made one local trip. And was charged 89.00 dollars. Ridiculous.

Evan L.
Rating:

Customer did not leave a comment.

Jerry T.
Rating:

showed this location the tire on the trailer and told them about the brakes

KARL T.
Rating:

on line reservations were a waste of time. when selecting the original location, when confirming was sent to a location about 16 miles farther from my home (nearly 50mi away). when trying to call customer service, i was on hold for over 40min only to have the phone ring about 17 times, then disconnected. Ultimately, the CS rep was able to find the desired equipment 11 miles, which is a better drive to get and return the equipment. on line confirmation was supposed to be a 'remote' checkin experience, but still had to go into the store, hand over my DL etc. as stated, the on line portion of this transaction was a waste of over 2 hours of my time. ordered packing supplies, and that was not ready to go (had to go to northfield anyway to get it) there was only one rep inside and stood nearly 20min inside waiting for a prepaid item. best score i can offer is D+ or one star.

carrie M.
Rating:

When I made the reservation by phone, I was told by an employee at this location we could have the van back at 8 pm and charged for only one day. When we went to pick the van up, the owners were not pleasant about this, but eventually agreed (or so we thought). They must have just said that to get us out of their store because we were charged for two days anyways! We will NEVER go there again.

Spencer K.
Rating:

The gentleman was fantastic and extremely helpful

James L.
Rating:

Customer did not leave a comment.

glenn J.
Rating:

Customer did not leave a comment.

MARK D.
Rating:

Your dispatch system has much room for improvement. Always changing your pickup location at last minute. You also book return time too close for ample time to accomplish task. Your phone number doesn't reach physical contact directly always sending back to dispatch who is clueless to situations. As much as I would have loved to give you a good review- my future plans are to rent from your competitors

Victor L.
Rating:

Nothing

Karl F.
Rating:

Lower rates

richard K.
Rating:

Customer did not leave a comment.

Maureen G.
Rating:

Great customer service

Betty W.
Rating:

I would say the equipment could be cleaner given the times we live in--I cleaned after I got it, but you could clean all the hair off the seats and wipe down with Lysol so it feels safer/cleaner. Otherwise you did a great job and Sue was very helpful in costing it out!

Diana O.
Rating:

Staff was helpful, super easy drop off after hours!

Pamela S.
Rating:

Customer did not leave a comment.

MICHAEL K.
Rating:

N/a

Cassandra M.
Rating:

Customer did not leave a comment.

SARA K.
Rating:

I'm not sure I can offer a solution to the problem, but perhaps I can just offer some insight. When picking up my Uhaul using the mobile pickup, it took nearly 20 minutes to complete. I had expected 5-10 minutes. A majority was waiting on the approval process, and even trying to chat with someone took several minutes to get responses. My frustration was compounded by the fact that this system is made to use after business hours, which also means it's darker and no one is around to help. Also, with pick up and drop off, there are location/camera settings that have to be enabled for the browser. So there was some additional agitation with trying to enable these things because apparently on an iPhone, there are settings in two different menu locations on the phone itself that are not on by default (nor do I want them on for everyday use). After enabling in one settings menu, it still didn't work and I had to search location services in order to find a secondary setting to change. So at first I thought it just plain didn't work. Perhaps it would be worth looking into different technology, such as that used by BoxLock where information could be transferred and scanned via bluetooth or something.

Laura L.
Rating:

Customer did not leave a comment.

Edward H.
Rating:

Customer did not leave a comment.

brad L.
Rating:

The people at Burton floral were great, but the booking and billing system had numerous problems that she had to call the Uhaul rep at least 3 times to get the booking correct in the system.

Hallie B.
Rating:

Check in took too long. I used the app, was not able to check in until I was within a mile, and then Haul had to call a contact to confirm ...?? Customer service at location did not seem to be in any hurry to help.

Linda O.
Rating:

Customer did not leave a comment.

stacey W.
Rating:

All was good!!

THOMAS B.
Rating:

Customer did not leave a comment.

Paul M.
Rating:

Customer did not leave a comment.

THOMAS M.
Rating:

Friendly, easy service and convenient for me to use

Marsha W.
Rating:

I would think that all equipment should be serviced, if needed, before rental. My cargo van said "oul change needed" from the start.

KRISTIN H.
Rating:

Customer did not leave a comment.

Charles R.
Rating:

Improve your system! Very slow or can't get through!

Ryan B.
Rating:

Customer did not leave a comment.

David M.
Rating:

Customer did not leave a comment.

Jeff B.
Rating:

Customer did not leave a comment.

michael W.
Rating:

Customer did not leave a comment.

Tezeon W.
Rating:

Customer did not leave a comment.

Kenneth B.
Rating:

Dropped truck after hours, so I did not see a staff member. Lot was poorly lit, but large with plenty of spots

james B.
Rating:

Customer did not leave a comment.

Pam S.
Rating:

Customer did not leave a comment.

Thomas S.
Rating:

Nice people

Tracy S.
Rating:

Customer did not leave a comment.

BRIAN D.
Rating:

Customer did not leave a comment.

Jason H.
Rating:

Customer did not leave a comment.

NICHOLAS L.
Rating:

Customer did not leave a comment.

Melissa V.
Rating:

Customer did not leave a comment.

William Y.
Rating:

Maybe the female could have been a little bit more friendly

Karla R.
Rating:

Very fast service, excellent vehicle in pristine condition. Highly recommend.

Burton F.
Rating:

Customer did not leave a comment.

Dennis D.
Rating:

Customer did not leave a comment.

Malinda S.
Rating:

Customer did not leave a comment.

joe B.
Rating:

Great people

david H.
Rating:

Customer did not leave a comment.

jim S.
Rating:

Great people !!!!!!!

Jennifer L.
Rating:

Customer did not leave a comment.

Brett S.
Rating:

Customer did not leave a comment.

jeffrey A.
Rating:

Burton Floral runs a first class and friendly U-Haul rental depot. I will be using them whenever I need a rental in the future.

Henry B.
Rating:

Absolutely the best Uhaul location in Geauga County

Jeffrey H.
Rating:

Customer did not leave a comment.

Marv K.
Rating:

The people at Burton Floral are always so helpful and accommadating. Great place to rent a truck!

Dane P.
Rating:

The physical location/pickup was fine, but whoever they book appointments with (they claimed it was the "central office") really screwed something up. They had my contact information marked as "Speaks Thai only"... when that is completely untrue. As for the appointment, I had told them I would be off work at 4:00, and picking up by 5:00 pm at the latest. They had my pickup time marked as Noon, and then cancelled my appointment without calling me to confirm. Luckily, the truck was still there when I got there to pick it up, and they were able to sort it out, but this was very stressful.

Jeff P.
Rating:

I rent from this location every year. They are always easy to work with and very helpful! Some of uhaul's new procedures are questionable, such as the texting of vehicle equipment upon pick up, and especially the online drop off confirmation that I recieved 6 hours after I already dropped the trailer off. If you don't respond with your location, uhaul can charge you an additional 20.00 "convenience fee" which is nonsense.

ron R.
Rating:

Customer did not leave a comment.

kelli L.
Rating:

Improve website causing delays. The location staff were wonderful helping us, but ran into website issues and was finally able to finish our transaction (20 minutes later) by calling support and using U-Haul's old web system ...

joan l B.
Rating:

Customer did not leave a comment.

jeffrey A.
Rating:

Customer did not leave a comment.

Anthony V.
Rating:

customer service was excellent.

Burton F.
Rating:

Customer did not leave a comment.

terrance H.
Rating:

Customer did not leave a comment.

Brian H.
Rating:

Customer did not leave a comment.

Brian S.
Rating:

Customer did not leave a comment.

tom M.
Rating:

Customer did not leave a comment.

Scott H.
Rating:

The owner/operator was very friendly and courteous and acted in a professional manner. I will make that location my preferred rental for Uhaul in the future.

mark M.
Rating:

Very helpful.

Gary N.
Rating:

Great people to deal with. Very friendly and extremely knowledgeable.

Robert F.
Rating:

Customer did not leave a comment.

Adam P.
Rating:

Very nice people here, very friendly and helpful. Ill go back if I ever need another moving van.

Linda B.
Rating:

speed up check-in. It took 35 minutes of my 4 hour time. another check in was there and took a while. Otherwise it was fine and easy. Burton Floral is a good location. People very friendly and easy to deal with.

Bryan H.
Rating:

Customer did not leave a comment.

Joyce B.
Rating:

Customer did not leave a comment.

Connie B.
Rating:

The steering of the U-Haul was very loose and pulled to one side then the other. Otherwise it was clean.

ALLEN A.
Rating:

Customer did not leave a comment.

Brandon D.
Rating:

Customer did not leave a comment.

Jim G.
Rating:

Customer did not leave a comment.

Burton F.
Rating:

Customer did not leave a comment.

Burton F.
Rating:

Customer did not leave a comment.

ROBERT G.
Rating:

Customer did not leave a comment.

STEPHANIE C.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top