Nothing to improve, but a comment about other local U-Haul dealerships. Last year (2024), we rented from a Middlefield, OH location, and it took them over an hour to find the person in charge of the U-Haul rentals. When we returned the rental, no one was there to help unhook the trailer and the establishment was closed!!! Burton Floral & Garden was a breeze to deal with and we will certainly use them again.
ERNEST C
Customer Reviews for Burton Floral
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place to rent a U-Haul.
CHARLES BGreat customer service!
PAMELA RStaff was unprofessional and rude. I was yelled at, told I was liar, called dumb. When her boss told her I was correct , no apology and continued with attitude.
Matthew REverything was great!
SUSAN YVery friendly gentleman running the counter, thank you
JEFFREY MNothing
DALE MQuick and easy. The agent was helpful and a good people person
GREGORY WA most wonderful experience. Thank you for everything.
ROGERIO EThe staff were great and so helpful! This was a very easy process!
GINA HBurton Floral 13020 Kinsman Rd Burton, OH 44021 10 out 10 !!! Friendly and Professional !!! Quick !!!
DENNISON KCOMPLIMENT - everyone here is very nice!
Kelly BMy friend has used it before
DOUGLAS LGreat rental experience. Everything went smooth and no changes are needed.
KENNETH MIt was very easy to complete the process and be on my way. Professional and friendly
ROGER BThe hook up had a small amount of trouble with the lights, but got it working fine!
KATHERINE GOnly issue I had was they told me I could decide a drop off location when I arrived at my destination but one was assigned to me as I drove on my trip. It was 45 minutes away
JERRY EThere was a rear fender panel loose and they handled it right away. They are always efficient and friendly!
CHARLOTTE HNa
ROGER BProcess and people super helpful
RONALD NThank you for the friendly and quick service. I greatly appreciate it. Moving sucks, but the rental truck helped so much.
MICHAEL GThe van worked beautifully, there was just an odd smell that could not be taken care of (my husband and the rep both tried). Everyone was friendly!
ROBERT ZNever again will we use Burton Floral as a drop off for a U-Haul! Very bad customer service!
Richard SAlways friendly, helpful and efficient.
Charlotte HFast, efficient, friendly service. Longest time there was me trying to get my plastic bumper cover off without breaking it to uncover the receiver.
Christopher HAll good. The site is warm and welcoming and beautiful place to visit by arranging for your U-Haul.
JOYCE Bcan't think of anything
Roger BMake sure your trucks that have damage on them are serviced before you let them be rented out had been banged up on drivers side fender which caused the headlight to be jarred loose..by the renter before us.. c'mon U-Haul you have an image to maintain..
PHIL vEverything was perfect
Tom MI rent many pieces of equipment from U Haul. Burton Florist Burton Oh, I always have excellent customer service! Thank You U haul and Thank You Burton Floral Robert Gibson Peddlers Corner
ROBERT Gquick in and out...thanks for the service
joe bThe services and truck were as advertised. No problems. Great team.
pat dEquipment was in excellent shape. Staff was very efficient and accommodating. Great location.
Charles BThe agent at Burton floral was professional, efficient and friendly.
paul rAwesome location. Great service. Friendly staff.
Andy HOur rental was not ready at the time we reserved. The owner forgot to leave the key in the lockbox so we had to wait until the business opened to gain access to the truck which left our friends and family waiting for us at the storage units for over an hour.
Morgan SI have a small business in Newbury Ohio. I use UHaul trucks A Lot! I rent from this location Burton Floral. I always have Great service and the vehicles are always clean. Thank You And Yes I would recommend this location and have 3x"s.
ROBERT GOur son used this location before and highly recommended them to us. We were very pleased!
Eileen PEverything was GREAT Don't change anything.
Tammy BI have used this location several times. So when a last minute situation popped up I knew where to go. They had the equipment and were so kind! Definitely will continue to use!
Annie SNight drop off worked great. Easy to find key drop box.
Olivia WThe people are really nice and helpful however the truck had an engine light on the entire time we used it. Also, the gear shifter wasn't right. Truck was clean and usable otherwise.
Charlotte HDropped off after hours and app would not bring up my info. I took pictures, locked vehicle, and dropped key in uhaul drop box. The next day, they still hadn't processed the return and I had to call uhaul to get it processed
Tim OI drove 6 miles home. I parked there for 8 hrs. Then I drove a quarter of a mile to where I moved to. Then drove the vehicle back. Somehow I drove 21 miles and was charged for it. Which is not okay. I drove less that 14 miles. But was charged for 21.
nicole bCheck engine light was on. I Was told that’s nothing to worry about that u-haul knew about it. The trucks stealing was sloppy as in well worn
Alan DGreat customer service and the uhaul was their when I came.
Barbara KL
Amanda G