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HOSSEIN A
Customer Reviews for Business Mail Boutique Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved an appliance dolly but it was not In truck. I had to source from another location. Other than that my experience was good with this rental company
Kevin BEverything was good and seamless
JOSHUA APut a U-Haul key drop box out for customers. It was confusing to find the store because there isn't U-haul signage.
Cameron RExcellent agent. Very friendly and helpful
MD RI had absolutely no problem dropping off the vehicle and settling the account was easy.
MUNEEB STruck was unlocked when I received and had a funny smell in it and the cup holder area was dirty.
Chad MWe received a call to change our pick up location due to availability. When we arrived inside the representative was able to pull up our contact to confirm the amount of contract but said that he was having trouble with his computer. He confirmed the amount of the flat rate, and we added a dolly. In addition he said that the location was closed on Sunday to bring it back on Monday. After we returned the U-Haul we received an additional 600.00 bill!! Completely taken back as we had already prepaid 181.00 our flat rate contract! We reached out to the location and were told corporate takes care of billing. I shared there was an issue with what was communicated versus the invoice and again was told contact corporate. We have a case number however over 700.00 is tied up on our credit card! This was definitely fraudulent and suspicious. We have used U-Haul for most of our moves over the year and have never been taken advantage of. Please be aware and make sure they provide you a copy of your contract. We know now that was a red flag.🚩 Still waiting for updates on our case.
Fanon CFriendly and helpful to get you on your way...I was extremely pleased with the service provided!
Steven DThe truck was not clean, neither in the cab, nor in the cargo area. We had to sweep it out before using it and the cab interior windshield was filthy! In addition, i had to return to the store as the right windshield wiper was completely mangled and not usable. The truck ran well, although very noisy. It got the 10 mph that was advertised.
Peter HPrice gouging... won't return to this location for a rental ever again.
ANDRAD P