Customer Reviews for Busy Bee Garden Center
(U-Haul Neighborhood Dealer)

Rating:

2.0

This was the worst rental experience of my life. U-Haul relies too much on technology. App repeatedly glitched and re-started rental process from the beginning. Took 40 mins and a call to customer service to get my rental to work. Person on site was of no help, which makes no sense. No success Using the app, using the online page (both of which should not be necessary when renting in person at a location). Finally get the keys and then when I'm finally ready to go after this experience equivalent to getting teeth pulled, I am forced to take pictures of the truck before being able to go. THIS IS THE RESPONSIBILITY OF THE VEHICLE MAINTAINERS. The customer should not be forced to do your job for you. Then as I return the rental, instead of the simple process of dropping a key off as it used to be in the past, I am forced to once again take pictures throughout the vehicle like I'm documenting a crime scene. And then when I submit everything that should have been the responsibility of the rental company in the first place, the app glitches again and restarts the process. I am forced to take pictures again IN POURING RAIN at 8pm in a dark closed business parking lot on my own. This is a risk to safety and should not be the responsibility of the customer. I am forced to call customer service once more to complete the rental after the app fails to work correctly again, wherein I'm informed that I can just drop the keys off in the box and go... WHY couldn't I just do that in the first place then? This is not an exaggeration, this was the absolute worst rental experience of my life, for anything. I will absolutely never be using U-Haul again. I will be recommending to anyone that listens to never use U-Haul. I believe I should be financially compensated for what I had to go through for what used to be a simple process that they've turned into an absolute nightmare. The customer should not be forced to do the work of an employee. And if I AM going to do all you work for you, I want my pay. I want to stress that this was entirely at the hands of U-Haul and not the fault of the rental center.

Rating:

5.0

Muy práctico

Rating:

5.0

Everything was quick and easy and the people were extremely helpful

Rating:

1.0

Last week, I reserved a pickup truck for Oct .1 U haul changed the site 3 times without informing me. I spent 2 hours on the street trying to find out where the pickup was, I spent almost an hour trying to reach customer service, and was never able to get through. It took almost 2 confusing hours on the street to locate a truck . This is totally unacceptable. I should be compensated for such horrible service.

Rating:

5.0

The uhaul dealer was very friendly and approachable. Super helpful when the app didn’t fully work well for me.

Rating:

3.0

They recharged our credit card and the credited it back which took 2 business days to get our money back.

Rating:

5.0

Very Nice people to do business with..............

Rating:

5.0

Continue what you are doing ! It's a great service

Rating:

5.0

This has nothing to do with the location. UHAUL ruined my reservations TWICE. I didn’t get the truck size I reserved because of whatever stupid policy Uhaul has in order when it comes to reserving trucks. There’s clearly no point in reserving crap because it didn’t matter. TWICE. OG rental space cancelled mine the day before and changed it to this location, and then when arriving here, they also didn’t have the truck because a previous renter extended it. Not happy with UHaul. The guy at Busy Bee was nice though.

Rating:

5.0

2nd time renting a U-Haul here and it was really great plus I picked up some garden tomato plants 🍅 !

Rating:

5.0

Service was great however the system was acting up and I was double charged

Rating:

4.0

The back of the U-Haul’s was dirty like someone was living in it I had to wash it down

Rating:

5.0

Keep up the good work