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PHILIP P
Customer Reviews for Butler Park Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely Nothing
RICHARD ZA smooth and professional experience at this location as always.
Donnell RThey put that it had less gas then I returned it with and charged me for gas
CHRISTOPHER DPaul at Butler Park Self Storage was fantastic making sure we had everything we needed to move my sister to another state and the facility was very clean. The 15' truck however, while clean, had an exhaust leak and was loud for 990 miles. It also was not running on all the cylinders. The steering was squirrely between 55 and 65, so some maintenece on the vehicle is needed. We made it, so we are happy.
DRUE MI was a little disappointed that the pick up location was changed, which added time and expense to the securing of the trailer
JAMES HPaul is the best I always go there to get my rentals, very helpful and friendly totally recommend that place
GUILLERMO BPaul Edinger was great, friendly and very helpful. Great man and a credit to your organization
ROBERT SService rep was very friendly and helpful!
Mark WAlways grood
DANIEL BEverything was perfect
ALVIN HGreat service, knowledgeable, helpful and friendly. That reconciled me somewhat with U-Haul, as the online/app booking experience and the central service call center calls where completely unhelpful.
Jost LMr. Paul is very nice person very honest, friendly kind
ALI HI HAVE USED THIS LOCATION SEVERAL TIMES WITHOUT ANY PROBLEMS. TRUCK HAS ALWAYS BEEN READY TO GO CLEAN & IN GOOD SHAPE.
MICHAEL HVery nice gentleman that helped me
Bradford HHonestly just used it to transport a vehicle, "professional " vehicle transport companies constantly gave excuses so my buddy and I just decided to do it ourselves, uhaul gave us the tools
Ryan JEverything was excellent
SCOTT TEverything worked very well. Gentleman we dealt with was very pleasant and ready to help in any way. Will be back!
Michael KThis location has geat customer service. Very friendly staff. Overall wonderful experience.
JONATHON CLittle things like the USB ports did not work, not a game changer but it would have charged my phone on the drive.
MICHAEL HNothing really because my experience at this place was great!
LEWIS PContinue the excellent service.
RYAN MPleasure
STANLEY WQuick and easy, no nonsense. Thanks
RICHARD NGentleman at the counter always very helpful. Trailer door might need a few drops of lubricant. Again, great service
ANDRES DThe owner is courteous and helpful
ANN MGreat
MUHAMMAD SIt was a great/positive experience overall and the gentlemen that I dealt with was awesome.
Steven GPaul was terrific - thank you!
PAUL PI did not select the Safe move option and see it was listed on final billing
DAVID MEverything was great. Butler Park Self Storage is an excellent plan to rent a U-Haul, the customer service was great!
RONALD SKeep up the good work.
PABLO LWhen rounding a corner the truck tends to pull to the left and causes the driver to temporarily cross the double yellow line to correct. However gas mileage is well maintained.
PATRICK SExcellent customer service very well mannered answered all my questions awesome person the rep that attended me a forget his name but very well spoken and treated me nicely we need more uhuals like this highly recommended!
GIONEIVY GPaul is amazing person. He’s very nice very quiet very honest.
ALI HKeep the great work
SEVERINO RGreat location and staff
KING JConvenient location. Clean environment and staff was pleasant and helpful
king jI'm tired of AAA. We pay , to find out there's no service , or ran out of towing service. For about $70 , towed my own car saved $500 . Thank you U-haul
DAVID N1. you messed up my reservation, couldnt fix it, wasted an hour of my time transferring me to people who couldnt help then told me im entitled to $50 for bungling the reservation which you DIDNT give me 2. the guy I picked up my trailer from asked a TON of inappropriate personal questions. he was either trying to steal my identity or he was just nosey and unprofessional 3. the trailer had broken glass stuck to the floor and the hitch was in disrepair. I almost couldnt get it off my car when I returned it
JODY MI WAS DISAPPOINTED IN MY RENTAL BECAUSE I RENTED A 10FT TRUCK TO PULL A TRAILER AND THE TRAILER HITCH WAS WELDEDNON THE TRU K AND IT WAS THE WRONG SIZE SO I HAD TO BRING THE TRUCK RIGHT BACK AND WAS CHARGED 79 DOLLARS FOR LIKE 45 MINUTES I WASTED TIME DRIVING TO GO PICK UP TRAILER ONLY TO FIND OUT UHAUL WELDED ON THE HITCH AND IT COULDNT WORK IT WAS WRONG SIZE.
Theodore DI had a unpredicted issue with the car that I was picking up and the gentleman at this office was an absolute gentleman given the issue and handled the whole situation with the utmost professionalism making the whole unpleasant incident a little more bearable. Thank you
STEPHEN FI can’t think of anything. I stopped in at Butler Self Storage before my rental since I had never rented a uhaul myself, let alone through the app. Paul, who was behind the counter, was very helpful showing me where the key pickup/drop was located, showing me how to turn off tow/haul, and generally explaining how the app worked. If I need another rental I will be happy to use the location again. Thank you Paul!
Cindy E