Customer Reviews for Buttermilk Pike Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Buttermilk Pike Self Storage

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David L.
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Customer did not leave a comment.

Eugene A.
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John runs a great operation! I will definitely recommend him to my friends and family that need a truck or storage in Northern Kentucky!

Virginia G.
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Customer did not leave a comment.

Laura B.
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McKinley C.
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The staff at buttermilk was super helpful and understanding. Easy and painless, great experience.

Jerry M.
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Customer did not leave a comment.

Dwayne H.
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The lady who helped me was awesome!

David C.
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Great service! Professional and efficient.

Heidi K.
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I've never rented a uhaul before. But sending an email or notification or something explaining the drop off process would have been nice.

ROBERT P.
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Agent at location was very friendly

MICHAEL R.
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Customer did not leave a comment.

Edward M.
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Customer did not leave a comment.

ENRIQUE L.
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Nothing to improve in this location . Customer service is excellent, friendly and knowledgeable. I will recommend this location 100%.

ABUBAKAR A.
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Just recheck the trunk for any of their equipment we didn't notice until we got there was 2 moving dolly's and furniture pad bag so I had called her right away to let her she was nice enough to use it and also of no charge but we still didn't need so we didn't use it.

Jacqueline O.
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Customer did not leave a comment.

Erika H.
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The guy that helped me was amazing.

William R.
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Very helpful and informative highly recommended

Richard V.
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Michael T.
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Michael C.
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DONN P.
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Mark L.
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Jesse W.
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David M.
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John Huffman is professional and makes things easy and user friendly for the UHAUL renter.

SHAD S.
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Friendly knowledgeable staff. Small lot. Convenient location.

Paul Y.
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Truck was fine except previous renter didn't clean out bay well.

Pamela P.
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Customer did not leave a comment.

Andrew A.
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Dominic M.
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Office is a trailer, and the manager made a condescending remark when I accidentally left the door open an inch, letting the AC out. The gas tank was at 1/4 as required, but they claim it was significantly less than that. Their solution: charge me for $12.60 of gas PLUS a $30 “fill up service fee.” This after I cleaned the truck, folded the blankets, returned all equipment, etc. I can't believe it.

Joseph M.
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Uhaul should have a disinfecting policy in effect. Not just now but probably always.

CHRISTA A.
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I was frustrated as other options were not working out but the associate at this location was calming and more than helpful to see that I accomplished my plans to haul furniture that evening.

Mitzi M.
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Customer did not leave a comment.

Terrance B.
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kim W.
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Awesome

Ramesh K.
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Great service, highly recommend!

Randolph D.
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Customer did not leave a comment.

Everett C.
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This pick-up office is a small shipping container (about 72 square feet) with virtually no ventilation. This was of concern in this time of Covid-19. The U-haul representative at this location did not seem to care about this situation while we transacted the paperwork indoors. I was very uncomfortable with this situation.

Christopher E.
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Customer did not leave a comment.

Bruce C.
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Lawrence P.
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Things went very well.

Rodney B.
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Maintain professional attitude and willingness to assist in all phases of rental process - my experience was as good as it can get - Thank You!

Ann S.
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The owner was so friendly and accommodating. His joy is contagious. The truck was in excellent condition and his prices are very fair! I would highly recommend their service!

Ashley W.
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Customer did not leave a comment.

Nathaniel S.
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Service was great, don't change anything.

Lindsay E.
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Customer did not leave a comment.

michael todd L.
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Antonio C.
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Other than being flirted with by the person that was there when I dropped off the truck my experience was fine

Bryan K.
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Jeff T.
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Troy F.
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Vergie B.
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Emily W.
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Mark G.
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Good to go

Christopher M.
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James S.
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the location had construction going on, but Jon, was proactive on helping with the return.

Joshua M.
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Megan M.
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Gary B.
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Corrye L.
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Only thing is the office was cold but I did get there when it had just opened soooo probably didn't get a chance to warm up.

Keith L.
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Customer did not leave a comment.

Rhonda H. | Overall Experience |
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Great management and very clean and well-maintained facility. Highly recommend!

Mark H.
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Good location, very helpful rental personnel, good new truck that ran well. The only complaint is uhaul needs to order their trucks with more sound insulation. Either that or just forget the nice radio that you cannot hear over the noise.

Nervana W.
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Customer did not leave a comment.

Tom W.
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We received excellent customer service at this location - Thanks!

Brendan G.
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Sherry was the best and I'm very thankful for her. A stressful and bad situation turned out okay.

Ivan V. | Overall Experience |
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Excellent service and very friendly personnel, definitely I will use this facility again.

tim d. | Overall Experience |
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John went out of his way to accommodate us in our need for some temporary storage. We are vey grateful for all that he did to meet our need.

Patrick B.
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Customer did not leave a comment.

Eric H. | Overall Experience |
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The owner is incredibly friendly and fun to talk with. The unit I rented was pristine -- just moved everything out into my new home-- no bugs or anything unwanted. Highly recommend this place.

Paul M.
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Have used this location twice, Truck's are always clean and well maintained. The biggest plus w this location is the owner John, he has always been helpful with any questions and very personable

Ron D.
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true to customer will help you get best deal. I will rent from them again. thanks for being there.

Marc G.
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Customer did not leave a comment.

Elizabeth S.
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Customer did not leave a comment.

Gary B. | Overall Experience |
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Fantastic experience!

Alex I.
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Customer did not leave a comment.

Paul R.
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Customer did not leave a comment.

RON K. | Overall Experience |
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Fantastic experience. First time I used a storage facility. Extremely clean. I would recommend Buttermilk Pike Storage to anyone.

William M.
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Excellent friendly service! They get you in, out, and on your way.

Paul M.
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I've used uhaul probably 7-8 times over the years and this location is hands down the model of how a business should be ran. They did an outstanding job from start to finish. Thank you

Aaron C.
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Customer did not leave a comment.

David D.
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The owner was there and was a huge help in picking up the rental

John S.
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Very good customer service.

Kyle M. | Overall Experience |
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Nice place.

Thomas R.
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John is very helpful. Would definitely rent here again!

Lance S.
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Customer did not leave a comment.

Jeremy D. | Overall Experience |
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The staff is amazing. The units are clean and well lit. The property couldn't be in a better spot. Such a great experience.

Brenda E.
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The location that I chose told me they didn't have room for the trailer and that I would have to take it to a location further away. That location turned out to be way nicer but not convenient.

Jason H.
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Customer did not leave a comment.

Donna G.
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The young man working at this location was very professional and kind.

Douglas A. | Overall Experience |
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John runs a nice operation. Super convenient location

Thomas R.
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Customer did not leave a comment.

Kenneth S.
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Austin R.
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Gregory M.
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Great experience. It also helps if everyone is prepared for the transaction, the move, etc. I love it when a plan comes together. Thanks U-haul, for making a potentially stressful situation, easy to handle!

Donald T.
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John was very nice and truly wanted to help out a family who needed my truck the next day. Although I had to bring my truck to a new drop-off location, John's customer service was so excellent he got me a $15 refund for my troubles. I truly appreciate his effort to bring the best customer service to everyone who gets a uhaul from his location.

Travis C.
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John is an awesome person!! Easy to work with! Awesome facility!

Chad B.
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Customer did not leave a comment.

tim C.
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Customer did not leave a comment.

Hiram C. | Overall Experience |
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Easy to find storage and excellent staff...

Ryan K. | Overall Experience |
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Great people and facility

Brandon K. | Overall Experience |
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Owner was very friendly and easy to work with.

Russell S.
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The only issue i had was paying when i returned my truck. Because i had it for longer than anticipated i got charged on my card a second time. Which caused me to not be able to use the card i rented the truck with. Then, when i finally did find a way to pay the bill, i was told it was cash only, even though before i left i was told i could have payed with my card

Beth M.
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Customer did not leave a comment.

David Z.
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Customer did not leave a comment.

gale C.
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See above comments

Renee R.
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Better instructions on how to use lock box from mobile phone. Took 30 minutes to figure out.

Glenn C.
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Customer did not leave a comment.

Thomas B.
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Customer did not leave a comment.

Amanda C.
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John was so helpful and friendly!! Thank ypu

Mark G.
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Customer did not leave a comment.

glenn J.
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Used 24/7 check in. It was very user unfriendly and hard to do standing in the cold. Had to call for assistance. Links sent to me took me to the incorrect site. Slow getting approval. Had reservations but no info was filled that was provided at the office when doing reservation.

Tyler H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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