Customer Reviews for Buxton's Boxes Self Storage

Great costumer service!!!!

Great customer service and great place to go paper work was so easy to do.

They couldn't do the service any better. Have used Buxtons for years great service every time.

Nothing. They were great. I highly recommend!

Truck could uses an alignment, pulls right. The mirrors were movable creating a blind spot on passenger side

They are simply the best. Great customer service, great professionalism and the complimentary coffee is always a great touch.

The blind spot mirror on the passenger side was missing, but other than it it was a pleasant experience.

Need a cargo van unexpectedly one phone call all paper work ready when I got there on my way. Never any issues. Great to deal with and always with a smile.

Staff was proficient, very upbeat and handled my transaction with ease and simplicity. it all came down to a wonderful experience.

The truck was covered with Bird poop. It was on the windshield and the body of the vehicle. I was surprised because everything else was nice and professional. It was a very pleasant experience overall.

I will use this location in the future if the need arises.

Service, was great and as well as the physical conditions.

Clerk has a very nasty attitude. Ugly and sarcastic.

Professional, courteous service is always appreciated. Very satisfied customer.

The van itself, while new, was full of electrical issues. It's a Ford issue, not U-Haul, but maybe time to evaluate who to purchase vehicles from.

Excellent service, but should start to update fleet to newer vehicles.

Chrissy was outstanding. A real credit to UHAUL. Pleasant, professional and efficient. Thanks so much.

This was a overall excellent experience!!! Marisa was friendly, efficient and professional. Everything went smoothly as planned.

Just keep up the Good work.

Nothing. Extremely easy and efficient of a process.

Everything was perfect!

Very easy, personable service, I would highly recommend!

Positive experience.

It was very easy to reserve a truck and when we went to pick up the truck Barb was very knowledgeable and kind also she explained everything about the rental in detail. The move went well with no problems, thanks Barb!

Great people. Very helpful and friendly.

nothing, it was effortless

Automatic check in should take less time

Liked the self checkout..consider putting the key lockers closer to where the trucks are parked.

The on-line return process didn't work. Why? Because I chose the option that I had an account. When I did so, the system asserted I had no current reservations or rentals. After 20 minutes on hold for a call to UHAUL, the agent to told me, I should have use the no account option and enter in my contract number. Only then was I allowed to begin a process that asked me to respond to multiple question, required to take and post a half dozen photos--all to do the job that UHAUL staff should do. I recognize that UHAUL is trying to establish a rental truck "share" option, but don't experiment with those of us who are returning vehicles to a UHAUL facility and dropping off keys into a mail slot in the building. The next "family" cannot come and get the keys. Were there another option for renting trucks on a short term, last night's experience would push me to using a competitor in the future.

I am not sure if it was this site, but I had reserved my truck to be picked up at Lambertville site and I was rerouted to this site ~16 hours before my move. The people at the location were nice and informed. But I am still very upset that I had to drive an hour roundtrip to pick up my truck when this was not the original confirmed plan. They should have dropped the truck off at my requested site or tried to work with me. Antoine who was the manager never returned my calls or tried to make things right with me. In the end, I needed to move, but if there was another moving truck company in the area like Penske, I would have cancelled my order and used them. Very disappointing.

The Staff at Buxton Boxes are very friendly and helpful

This is by far the best uhaul facility till date. The customer service exceeded our expectations.

Very pleasant employees and very professional.

The people at Buxton's were very friendly, nice & helpful. All of them were very pleasant to deal with.

Waiting for a refund con my mileage Quoted a cheaper price

Everybody was helpful and courteous!

Great experience and nice folks to deal with

Clean out ash tray of debris before pickup. Loose change in there too. Should explain toll roads when picking up too.

Excellent experience. Employees helpful and friendly. Accommodated my last minute need to keep the van overnight. Van in good condition including helpful backup mirror. Easy after hours drop-off process. Highly recommend. Would use again.

Barb and team are ALWAYS a pleasure to work with. I am a repeat customer.

stay commited as you are great job

Great service

Friendly quick service, she answered all my questions and suggestions for a lock.

Excellent Customer Service

It was a great rental experience

The local people at Buxton's were great. However, it is painful having to deal with corporate. No people skills.

Burton's Boxes U-Haul Center was a pleasure to rent from. The staff was courteous, and pleasant. The site, and truck was clean. All precautions concerning COVID-19 were addressed. I highly recommend Burton's Boxes for your moving needs.

The truck was not broom swept when I received it. The interior storage area had dust and debris all over the floor. It dirtied some of my furniture that I packed into the truck. I had to sweep it clean myself even though I was not the one who made the mess. Additionally, there were wet coffee stains outside the driver's side door when I received the truck.

Awesome customer service !!

Convenient location...nice equipment...well maintained