I had to connect the trailer to the car.Arlene M.
Customer Reviews for Buy Sell Trade
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Thomas W.
Was a fast in and out.Richard B.
No help taking trailer off.Steven W.
Customer did not leave a comment.HEATHER M.
I returned two trailers. Even though I told the woman I couldn't park a trailer she ignored me and told me I had to back them into small spaces. I think when a customer says they aren't comfortable they should have someone on site that can take the burden away from the customer by parking them.Craig D.
Charging $20 to return a trailer when dealer is closed because it is a Sunday or holiday does not seem fair. If I had waited until Tuesday (day after holiday) to return, would I then have been charged 3 days rental instead of 1 day? If the only option for a one day rental when return date is on Sunday or holiday is to pay the extra $20, then this should be made clear at time of rental.Enno L.
The instructions from U-Haul (corporate) on how to properly return the trailer was very lacking, it ended up costing me extra money and created unnecessary confusion.Patrick R.
overall the locations were wonderful - making changes to a contract was impossible - had assistance from the gal at the pick up placeteri M.
Never had this experience ever picking up...they didn't even come out to help hook-up trailer. I rent UHAUL trailers allot. They said they were closed Monday....I dropped off the trailer Sunday. Got charged an extra day AND charged an after hours charge????? Because they were closed? Never told about this after hours charge.William R.
Nothing really needs improvement. Candy was very helpful in getting me checked in quickly. Trailers are easy to access and hookup.Enno L.
Rate was not correct.David S.
A larger lot for big vehicles, if not then move other vehicles to allow for room to drive out. Address provided and building entered were two different places.Chase S.
Rental went great and nice equipment. Would have been nice to have some sort of lifter to get heavy trailer lounge onto ball hitch.clay A.
Couldn't get gas cuz of construction, cost me 100$Corrine A.
Customer did not leave a comment.Arnold L.
Nothing, the trailer was in great shape and in perfect working order. The location for pick up was very easy to get to. The u-haul team worked hard to find a trailer that I had requested for my specific dates. I have become a repeat customer, thank again !john K.
Customer did not leave a comment.CHARLES P.
Customer did not leave a comment.Diane H.
Customer did not leave a comment.JOHN N.
I got charged more than I was quoted, I asked for a refund and I didn't get one.Chris L.
Customer did not leave a comment.Skipp W.
Continue excellent service!RICHARD S.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Bryan K.
Not super impressed with a $20 after hours service charge tagged on the bill. We dropped the truck off in the parking lot, put the key in a box and got charged $20 "service fee" for doing so.Michael N.
Very friendly staff.Daniel J.
Very friendlyRoxanne H.
I was very happy with the transaction and with the up keep on the trailer the only thing that could improve is if you pulled it for me just joking i was very satisfiedAdolph R.
Customer did not leave a comment.Daniel M.
Awesome customer service on both ends!!!!Tammy R.
a little more assistance on hitching the trailer and taking us out to the vehicle/trailer to show us which one is ours etc - we did all that on our own...teri M.
Quick and easyKerrie T.
Customer did not leave a comment.Jim R.
This location was displaying a large confederate flag at the checkout counter. This symbol experienced a revival during Jim Crow as a response to the civil rights movement as a way to intimidate and oppose equal rights. It's a banner for white supremacy. If U-Haul endorses this I will take my business elsewhere and I would encourage others to do so as well.James E.
Customer did not leave a comment.James B.
Folks were great, vehicle was great. Processed the rental transactions before the first workday (today). Processed last night. Was amazed. Thank you. The electronic checkout turned out to be annoying since the system could not locate my phone (even though I was next door). Thanks again.Bruce C.
The rental place was a tobacco shop. The truck had an empty beverage cup in it and had dried spill marks on the front console. I was also promised a $50 certificate because I had to transfer locations. That never appears. This was a terrible experience. Uhaul should be ashamed of themselves for putting their customers through an ordeal like this.DAN M.
Customer did not leave a comment.James M.
Customer did not leave a comment.Michael D.
The trailer was not dug out from all the snow that had fallen two days before our pick up date. We had to brush off all the snow from the top of the trailer. Also, a suggestion to UHAUL....put jacks on the hitches of the large trailers!!! They are SO heavy it's hard for one person to lift it onto the ball hitch of the truck - especially with 6" of snow on the top of it!Susie K.
Customer did not leave a comment.Jenna C.
Friendly and courteous staff.James A.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Herman L.
Would never recommend this location. Picked up trailer on Friday morning & told we could return it on Saturday afternoon BUT received a call at 8am Sat that they had a customer waiting for it. Ruined our weekend move!TOM R.
Offer advice and assistance for hook up, or at least go out lot with customer when hitching up trailerElizabeth H.
I was quoted $39.95 when I called for the cost of a transport trailer, when I arrived I was told the price was $109.95 and that she could not rent it for the price I was quoted. I finally agreed to settle for $54.95 because I had already made commitments for the equipment use that day. I was offered no apologies, no were sorry or thank you when we were done. I am a minority person and feel that is possibly the reason for my poor treatment.MAURICE B.
Fill the tank it cost me $74 dollars to fill tank the person to use left me a quarter tank they should be checking thisJohn K.
Customer did not leave a comment.william Q.
Customer did not leave a comment.Sharon N.
Had a lot of people in the area standing around drinking coffee. I had to wait to get attention. Never went out to check the trailer I brought back. Seemed weird not to check it out.patti V.
Ck out was long Charged too many days Communication poor Equipment goodBruce N.
Customer did not leave a comment.carol A.
#1: The lady did not even come out and make sure that we had everything in working order or if we had things hooked up right - she stayed in the building. She has my address wrong on the contract and not very friendly. #2: I booked the U-Haul trailer 1 month in advance through Paradigm Auto in Brainerd. The day before picking up the trailer I had called Paradigm because I had a question. Good thing I did because that is when I found out that I would have to drive 1 hour away to pick up a trailer! All the other times I have booked a U-Haul with Paradigm and that is where I picked up the U-Haul. Not happy that I booked it with plenty of time & there are like 6 U-Haul places in the Brainerd area but I had to drive an hour to get one!Heidi K.
Had some trouble hooking up but a couple guys at the farmer market came to the rescue.Carol B.
Better customer service , there was none, barely any verbal communication, no help out side, when I got it and dropped off.Mark J.
A u-haul rep called me and advised that a 10 ft. truck was not available after all. She gave me a free upgrade to the 15 ft. truck. She was professional. The Deerwood, MN, location could find my order. It said my driver's license was invalid !!!. The clerk was ok and apologized. I hope the free upgrade price extends to the extra day I had to rent the truck. It seems only right after my unique experience.Roy M.
We were happy with our experience. Thank you.Stephen M.
taillights didn't workDuane K.
Personally tbh I talked to like 5 ppl on the phone some helped some didn't, then i go pick it up and have to go threw it all over again, and then they got it wrong they didn't even do the right milage sowhen I got back because I was in a hurry, they charged me again, because when I picked it up the counter person only put half the milage instead of listening to me and doing the paperwork. Ik if I made a mistake I'd be the one paying for it not the customer, because they screwed the pooch isn't the fault of the consumerMike F.
Everything went well, costumer service Wes excellent very friendly and helpful would rent there againKathleen C.
Customer did not leave a comment.Duane K.
Customer did not leave a comment.Donna C.
Customer did not leave a comment.James R.
very nice people!Bruce D.
Customer did not leave a comment.jeffrey B.
Customer did not leave a comment.BRIAN W.
We are moving to Crosby and having this drop off is very helpful to usJim A.
The parking lot was a sloppy, snowy mess. Staff left before we were hooked up to the trailer. We got stuck in the parking lot and got soaked trying to hook up and get off of the ice and slop that had accumulated in the lot. The trailer was snowed in.Rachel C.
Customer did not leave a comment.RON L.
â€¢I found everything to be satisfactory. â€¢The location was ideal to move rental equipment in and out with easy. â€¢I expected less time in checking in once everything was done online prior, but I was charmed by staff. â€¢The equipment: The storage area was perfect and clean for the precious cargo being hauled. However, the cab area was showered with pop. Leaving everything sticky and perhaps unsafe for driving conditions.Loren V.
They had the truck ready for me when I got there. Was a nice lady that waited on me know complains. The truck was a nice vehicle to drive. Larry BLarry B.
They had the wrong mileage down at the start of our rental, I recorded how many miles we went and ended up getting charged for 25-26 extra miles. Also they said I had to bring the unit back with a full tank while when I picked it up it only had 3/4 a tank. I brought up these concerns and they ignored them, we ended up getting overcharged by 40$. The odometer they had recorded was around 15000, when I picked it up it was at 13744 and we returned the unit with 13770 while we got charged for 50miles. The uhaul had things posted on the walls from its previous rental as well and a decent crack on the passenger side windshield.Jasmyne A.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.Jess S.
Customer did not leave a comment.Ken P.
Nothing. Staff is totally awesome and honest. You saved the day. Thanks UHAUL!!!!!!!David B.
Customer did not leave a comment.Beth F.
Equipment was buried in snow and I was told to hook the chains to my truck and pull I out far enough to get the ball on. Then I was charged for 2 days instead of the 1 day that I had the trailer. Terrible service and I would never go to this uhaul location again.Tracy W.
Customer did not leave a comment.david W.
Was not the location we wanted to drop off at was out of our wayRaymond T.
Very sweet gal. She did a good job.Pat R.
Keep up the great job!Duane K.
Very friendly, helpful and fast service. Sweet gal.Bruce N.
Customer did not leave a comment.GARY U.
I was charged for a four day rental and was tolled I would get money back if returned early. That did not happen I only needed it two days.Leonard P.
no taillights, just 4 way flashers workedDuane K.
Customer did not leave a comment.SHADOLD H.
Customer did not leave a comment.Gary U.
Customer did not leave a comment.Duane K.
Customer did not leave a comment.barbara B.
Customer did not leave a comment.Barbara D.
Customer did not leave a comment.Colette M.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Gordon F.
Vehicles on the street can block access to the equipment.Duane K.
I received a trailer that leaked and mant of my items were damaged. Noticable patching done on roof and inside if cairnwrs of trailer. Condition of trailer was poor. It was a 1997 or 1996. Suggestion to use newer trailers that do not leak when rains.Cindy C.
Customer did not leave a comment.Shirley W.
Customer did not leave a comment.Mark B.