Customer did not leave a comment.TRACY G.
Customer Reviews for Byrd Elliott Boat & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.nancy D.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.GLENN G.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.DAVID T.
Very friendly and helpful. Not the closest to me, but I would definitely go back to this location.Robert M.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Kenneth Z.
Miss Ann is terrific.Jim J.
Good customer service at counter.Garold T.
Please stress that this size truck has no ramp. We had to buy 2x4's to make a ramp. Plus it was not big enough for a refrigerator which I was told it would.Trey S.
Customer did not leave a comment.Tracy W.
Customer did not leave a comment.LUC P.
Uhaul needs to fix their online systems! I waited nearly a hour because the web-based interface kept deleting the data!!!Scott B.
Didn't notice until I got home but the trailer had a hole in the roof. The rain got in and damaged the furniture I was moving.Michael F.
Would have been a five star but the computer system was down and everything has to be done manually and over the phone. The Customer Service Representative was five star.Kevin H.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Evelyn C.
Only used the key drop box but there was plenty of space to leave the truck and drop box was right out front.Hampton B.
Customer did not leave a comment.Jesse S.
The last two times I have used U-Haul the pick up process was painful, good people but your computer system stinks. It took at least a half hour both times....better watch out or Penske is going to get you guys.CHARLES H.
Customer did not leave a comment.SCOTT S.
Staff was busy, but helpful. Truck worked great.marc S.
Customer did not leave a comment.Michael M.
Very friendly knowledgeable peopleJohn S.
Picked up unit in Blairsville Georgia and dropped unit off in Dawsonville Georgia less than 18 hours later...was charged 150 bucks to pick it up and 175 bucks to drop it off....18 hours or so with less than a hundred miles cost me over 300 dollars..... so much for 39.99 a day plus mileage....DOUGLAS D.
The truck shook real bad. Think the wheels needed balanced. I hope I never get this truck again.Steve H.
Customer did not leave a comment.gary W.
Customer did not leave a comment.Doug S.
You changed my pick up location. The new one(Byrd Elliott boatand rv storage was not convenient for me (being 20 miles out of my way) - which meant the cost was $20 more because of mileage fees. You could, as a customer service, have driven the truck to the location for which I contractedPatricia S.
Need employees to assist in trailer hook-ups and on-site tools for use when needed.bill P.
Everything went great. Nice, friendly people.Donna B.
The person who help me was very nice with mePABLO Q.
Customer did not leave a comment.Jeremy O.
Customer Service representative attempting to remove over millage charges.James D.
The lady , unfortunately I'm not good with names was A++at the location I rented from. I ended up there 2nd I had visited the location on Keith bridge storage and rental a few minutes before and they where so rude and hateful told me I had to reserve on line and handed me a post it with a 1800 number and then ignored me so I left, but the location and lady I went to restored my belief that Uhaul was still great. So A++ for location I rented from thank you.John H.
Customer did not leave a comment.WILLIAM H.
Nothing to add.WAYNE M.
Customer did not leave a comment.mike A.
I had desired to pick up the equipment much closer to my home, but the 10' size I reserved for pick-up there was not available. Why let me reserve for a particular location then change my pick-up location only a day before?Michael D.
Great service and friendly I'll be backRobert D.
Really great experience. Will go back.Nicholas H.
Customer did not leave a comment.Lynn F.
Nothing I know ofFredric C.
Customer did not leave a comment.Andrew H.
Great place to get a rentalJeff F.
Customer did not leave a comment.Kevin P.
Seems to me that once a specific equipment issue is reported by a customer, (or a series of customers as is the case) that the issue would be addressed and resolved. Driving this vehicle at night requires that the high-beams are on at all times. One low-beam headlight is out, and the other is apparently either very dim or not aimed correctly. As the check engine light is always on, it does make a nice addition to the overall ambiance in the cab at night.Thomas T.
Front head light out. It was raining the truck leaked in the cab.Leslie J.
Not a thing. Very good experience.SANDRA M.
Customer did not leave a comment.Webster L.
Customer did not leave a comment.JEFF D.
Put the money back on the accountKimberly M.
Nice, easy to locate site. Good placement for Drop-off box.Michael H.
Customer did not leave a comment.ROY C.
Ann was Great!!JACKIE S.
Customer did not leave a comment.david B.
Customer did not leave a comment.DANIEL F.
Customer did not leave a comment.Clara H.
Customer did not leave a comment.randall F.
Get the lady a new computer system :) it was super slow. Ann was a wonderful woman, like a Mom who wanted the best for you.Pamela M.
Customer did not leave a comment.JOSEPH T.
Ann is so wonderful! A+++++++ Thanks for everything!!!!!Kevin M.
I'm disabled and no help whatsoeverVINCENT B.
Everything was great. ThanksJAMES D.
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.Lesley C.
Ann is so wonderful!!!!' Thanks for everything!!!! A+++++KEVIN M.
Customer did not leave a comment.cynthia C.
I was not informed of all the charges. I was told I would be charged 29.95 a day. I had issues with my signing of my house and I was delayed. So I kept the Uhaul a few days under the impression I was being charged 29.95 a day. Also I received my Uhaul while it was under a 1/4 tank. I had to fill it on the way to my home and I provided the receipt. I filled it a second time because I hade to fill it to complete my move. I then got billed bc it was not at the proper level. However, I wasn't informed of the proper level nor did I receive it at the proper level. I receive my bill and I see all the charges I was not informed of. Where I was expecting around $200 I was charged $551.Kyle B.
Good service and friendlymarcus G.
Customer did not leave a comment.denise F.
Great folks. Clean vehicle.Michael D.
1 older lady working both times I have been there. No help with the equipment whatsoever. Both times the computer was not working...Michael T.
Ann was so helpful and kniwledgableFran W.
Customer did not leave a comment.michael S.
Customer did not leave a comment.THOMAS P.
Ann took care of us. She was wonderful and very knowledgeable. Thanks U-Haul. Lawana HarnessLawana H.
Ann is so wonderful!!!! Excellence in everyway!!!!!! Thanks for Everything!!!! A+++++KEVIN M.
Customer did not leave a comment.RObert H.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Larry D.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.TODD K.
Open earlierTHOMAS G.
Get your computers working.Mary Anne O.
Customer did not leave a comment.SANDRA H.
She was very kind and helpful!! She asked it any other supplies such as moving blankets, boxes, dolly. Was overall very Satisfied and will definitely use this location againKRISTI S.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.Eve R.
Customer did not leave a comment.Sondra G.
Customer did not leave a comment.ALBERT B.
friendly staff. Reliable equipment. Easy transaction. Surprising low price.DANIEL F.
1. U-Haul's system was slow; it took us over 30+ minutes to get registered before we could go outside and load the trailer. 2. The trailer did not have a jack available which cost us additional time because we had to retrieve the jack from my husband's truck (under his backseat- we had to remove car seats to access the jack). Our rental time was scheduled to begin at 9AM. After all of the time spent registering and attempting to hunt down a jack to get the trailer installed, we pulled out of the parking lot after 10AM. Ridiculous. We don't fault the U-Haul location we rented from. Ann Gramling was sweet and accommodating, but that could not cover the shortcomings of U-Haul's slow system to register and the absence of necessary tools to load the trailer.Sarah S.
Ms. Ann was a pleasure to work with.Levi B. H.
very pleasant experience, very very nice lady!Frank M.
Very helpful and friendly personnel at drop off.Timothy L.
Customer did not leave a comment.Laura C.