The truck had multiple check engine lights on. It ran very very rough. The EZ ramp did not pull all the way out, causing us to move everything by hand.Tyler S.
Byrd Elliott Boat & RV Storage
(U-Haul Neighborhood Dealer)
Dawsonville, GA 30534
- Mon–Fri9 am–6 pm
- Saturday9 am–1 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Dawsonville, GA 30534
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Representatives at U-Haul were exceptional. Great service!!! Thank You!Bill H.
Fantastic customer service excellent truck good price no complaintsDavid H.
Angela is so professional and helpful! She goes out of her way to explain every detail. She even dropped me off where I needed to be After returning the truck. I didn't even have to take Uber. She used her personal vehicle. What an incredible woman. She gets all the gold stars. So honest fast , helpful & a great communicator. U-Haul needs to get their act together however. Rented this truck from Forest Park Georgia to Dawsonville Georgia. Was told could drop off anywhere in Dawsonville. Her location is in Dawsonville and dropped off there however U-Haul wanted to charge me a $75 not at correct location charge. Apparently U-Haul system stated I needed it to return it to A specific location, Many miles away from where I lived and very inconvenient however I was not notified of this or chose the other location. Furthermore U-Haul stated I was sent an email. and a text to where the specific Location for the truck to be dropped off at. Never received an email ,text or phone call. Beware unless you ask or specify a specific drop off location they will dictate to you to drop the truck off at a location they specify for you within that city. They had my correct email and phone number in the system as I received confirmation of online booking, rental contract, and rental return by way of email. They have no trouble finding me by my phone number. However some glitch in their system never notified me to where they decided for me to drop off the truck. Again they wanted to charge me a $75 fee. Please fix this problem! Furthermore made a reservation for another 26 foot truck online told me was available at this location went to pick it up from this location and again without notifying me they moved it to another location that was not convenient for me and miles out of the way. When I booked it online for this location they said it was available and confirmed this location. Usually online if they do not have it at a location they will say it's not available at this location please choose another location. Went to get the truck at this location a 26 footer which was there however was told they had rented it to another customer. U-Haul causes so much inconvenience by moving around reservations and the customer never being notified.Are use Uber or Lyft to go get the truck only to show up and be told they do not have it and please go to this location that the reservation pick up site has been changed. Very frustrating and undependable.Kevin M.
I was never given an option to select or not select the insurance. I was charged $14.00 as a result. I also was charged separately $7.00 for the hand truck and $10.00 each for (2) bags of blankets. I was under the impression that these items were included as part of flat daily rate. Other words nothing was disclosed to me. No due diligence was extended. Very poorly ran and managed. Extremely unprofessional. Finally, I was not explained that I needed to also needed to complete check-in process. Need to do a better job of explaining and educating the consumer on the does and don'ts ie. rules. I should be refunded in my estimation of $41.00, as a result of not disclosing to me the additional cost / expense for the insurance, the blankets and the hand truck.Jarrett C.