Great service!
RONALD K
Customer Reviews for Byrds Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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JERRY WThe guy running the place was very professional and friendly Great place
DAN NTrailer leaked like a water faucet.
MARK GSuper fast, easy and very friendly. Not the cleanest, but it didn't put me off.
Brett LThank you for wonderful service.
TIA FAlways an easy place to rent a UHaul Normally fast to check in and out. Friendly service - helpful with hooking up the trailer. Thanks
Richard BKeep on as you are.
KENDALL GHelpful personnel - good selection of equipment.
THOMAS RTommy was great helping to fix a mileage issue with uhaul
PETER BYou could not ask for better service from Mr Byrd very easy in every way. Thank you Mr Byrd
JAMES AEverything was great no problem playing vehicle went and came right back with no problem
BARBARA GEverything was perfect.
BARBARA GSway bar was broke in the front of U-Haul and attached back up with wire. an hour and a half into my trip. It was dragging on the expressway, which caused me to pull over in an unsafe area to try to fix it.
ALEXSANDRA CHe helped me alot
NOELLE KEverything was good!!
Larry GNothing, it was a great experience
hugh gThanks 🫶🏽
KIMBERLY SOnly issue I had with trailer is safety chain hooks are too small for the eyes on my truck.
Tracie BNothing everything was perfect
ALTON CThe self check-in on the app is very slow, having to try multiple times to get it completed.
Dwight BNo improvement needed. Dealing with Byrds was a delightful experience. Very courteous and professional.
Inez FByrd Auto stayed late Saturday to accommodate us in Natchez.
leah wTommy was very efficient!
David KNothing was fine
Alisha WLube the racket system for securing the car tires
Willie TIt was a puddle of water in the floor of the passenger side like someone took a bucket and dumped it. The car pulley light was hanging off.
Yolanda HGood job
Robert WThe customer service was awesome from the beginning to the end . I would recommend this business to everyone. I ask for a discount on my next rental. I will rent at business again. Thank you Mr. Byrd for allowing me to rent at your company. I will send other customers.
Ethel JLot is awful small large trucks can’t turn around. But attendant is very easy to work with and accommodating. I have rented here four or five times- always a good experience. I will continue to rent here as long as he has U-Haul equipment.
william GTommy was easy to work with. Truck was clean and ready for pickup at stated time.
Greg BEverything was good.
Lorraine AGreat location :)
richard bIt was perfect and I love that you were open on Sunday. I couldn’t find a U-Haul anywhere else. You’re a life saver.
rosaiee cBetter mileage.. But all was good..
Patricia PGood location - friendly owner
richard bNothing you're doing a good job will rent ag
velma mAbsolutely nothing! The gentleman was so polite and very helpful. I was in a tough spot and he took no time to think of helping out.
DANIEL BBest place to rent from 5☆☆☆☆☆
Valerie CNothing
herbert lIs what it is. I think they are doing their best.
John LThey were friendly and accommodating.
AYRES HThe owners were super nice and friendly. The only issue I have is that I had a 10" reserved for 2 days. The day before pick up i was called by Tommy and asked if I still needed the truck and I did but I thought i would only need it for 1 day instead of 2. He then asked me if I could pick up truck earlier than I had planned and return it by 330 that afternoon cause he my truck that I had officially reserved for 2 days going back out that same afternoon at 4. How if my truck was reserved for 2 days was it going back out on day 1 when Tommy did not know when he double booked it, that I only needed it for one day? Kinda like he double booked truck for extra money
Jeni JNo improvement needed
KEN WTommy and Brenda nice people
Kenny WNot knowledgeable about equipment and was unaware that the 26’ trucks have different weight capacities. They tried to give equipment out that did not match paperwork. I had 48 furniture pads reserved and the location only had 7 on hand. I had to add air to my auto transport trailer and the front passenger tire on the 26’ truck was balding and needing replacement. Overall, not my best experience with the U-Haul company this move. Will be exploring other options for my next move.
Derek LVery accommodating. I had reserved a trailer that was too small, and the owner let me exchange it for a larger one.
Wesley SVery good location Tommy very helpful Fast in and out Thanks
richard bEverything was great, but the uhaul I rented needed a front end Alignment.
KATRINA CAlways nice man to deal with.. very helpful
Debi HTommy was great w directions and instructions. He was onsite after hours to receive truck. Great guy.
Valeria L