The overall experience I would say was okay. I was given a moving truck that had mechanical issues that should've been checked prior to renting. The tire was running low and had to keep putting air in it. Then after unloading and stopping to grab a bite to eat the truck hesitated to start. I did inform them, but again the truck should've be inspected prior to renting it to a customer.
Jasmine M
Customer Reviews for Byrds Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr. Tommy was wonderful! Very kind and helpful. I loved driving that cargo van! Wonderful experience all around!
JENNIFER RNothing
Dennis JNothing my experience with the U-Haul facility was A 1 customer service was Amazing
Jameka Bvery quick to get me on the road. a few mistakes on paper work , but one called to u haul straighten it out.
Sandy PEASY PICK UP. GOOD DIRECTION AND HELPED WITH HOOKING UP
Austin DAlways good
RICHARD BStaff was very knowledgeable and very nice to do business with
BRENDA BVery friendly and helpful
CHARLES NAlways an easy place to rent from :)
RICHARD BGreat 👍 service
ELSTON JThe location was convenient, but the facility looked run down and dirty.
Clayton DGreat service
DARRYL CNothing. Mr Tommy Byrd is great.
MICHELLE SAbsolutely nothing! Great experience! Thanks!
ALLEN TSign that definitely states that this is a U-Haul location.
CLEVELAND DThe guy who helped me was awesome
DERRICK RAlways easy place to rent from Thanks
RICHARD BThe attendant helped me check in immediately and we were do e in less than five minutes.
Teresa SFast to rent Fast return Great Thank you
RICHARD BThis is a great place to purchase a u-haul. I would recommend it to anyone. The individual that works there is very knowledgeable, professional and friendly. He makes you feel comfortable and appreciated for doing business with u-haul.
Kenneth BHave more available rentals
RENE HI highly recommend this company to everyone
JUSTIN LGreat service and very personable! Easy access to pick up and to return. Will use this location again for sure!
RONALD KVery professional and fun to talk to. Mr Byrd made the whole experience seamless and enjoyable.
SHARON AThere was no personnel to help (it was on a Sunday so it was closed). The grounds were decent and I was able to get the trailer parked in the location they mentioned when I called them.
Elizabeth WFast efficient and helpful
RICHARDSON HExcellent treatment of the person, friendly and helpful at all times!
Raul GGreat service!
RONALD K???
JERRY WThe guy running the place was very professional and friendly Great place
DAN NTrailer leaked like a water faucet.
MARK GSuper fast, easy and very friendly. Not the cleanest, but it didn't put me off.
Brett LThank you for wonderful service.
TIA FAlways an easy place to rent a UHaul Normally fast to check in and out. Friendly service - helpful with hooking up the trailer. Thanks
Richard BKeep on as you are.
KENDALL GHelpful personnel - good selection of equipment.
THOMAS RTommy was great helping to fix a mileage issue with uhaul
PETER BYou could not ask for better service from Mr Byrd very easy in every way. Thank you Mr Byrd
JAMES AEverything was great no problem playing vehicle went and came right back with no problem
BARBARA GEverything was perfect.
BARBARA GSway bar was broke in the front of U-Haul and attached back up with wire. an hour and a half into my trip. It was dragging on the expressway, which caused me to pull over in an unsafe area to try to fix it.
ALEXSANDRA CHe helped me alot
NOELLE KEverything was good!!
Larry GNothing, it was a great experience
hugh gThanks 🫶🏽
KIMBERLY SOnly issue I had with trailer is safety chain hooks are too small for the eyes on my truck.
Tracie BNothing everything was perfect
ALTON CThe self check-in on the app is very slow, having to try multiple times to get it completed.
Dwight BNo improvement needed. Dealing with Byrds was a delightful experience. Very courteous and professional.
Inez F