Customer Reviews for Byrds Mini Storage Dawson 400
(U-Haul Neighborhood Dealer)

1,211 reviews

5040 Hwy 53 E   Dawsonville, GA 30534

(706) 216-1490

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 216-1490

5040 Hwy 53 E
Dawsonville, GA 30534

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The employees at this location were all great, especially the gentleman that hooked my trailer up for me! The ladies were very kind and he was very informative.

Amanda W 
Rating:
5.0

Excellence in every way! Five stars!!!!!!

Kevin M 
Rating:
5.0

The woman who helped was so sweet

Stephen H 
Rating:
5.0

Excellence in every way! Been renting from U-Haul for over 30 years and this is the first place that makes it so enjoyable even has two chairs and a comfy couch to relax on through the process. Pat and Pam work very very extremely hard to make sure the experience is awesome. I only rent from this location.!!!

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
4.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Customer did not leave a comment.

Jessica C 
Rating:
5.0

Customer did not leave a comment.

Chris S 
Rating:
5.0

How about a few tie down places in the trailer.

James S 
Rating:
5.0

Customer did not leave a comment.

DANIEL H 
Rating:
5.0

We had a wonderful first experience renting through Byrds! We will definitely use them again when a need arises and recommend them to others. Pick up and drop off were easy, the staff was very friendly and the equipment was in good condition. Thanks Byrds!!

Gregg S 
Rating:
5.0

Customer service was top notch! These ladies rock!

Jennifer T 
Rating:
5.0

Great staff!!!

thomas d 
Rating:
5.0

Went very smoothly. There were no delays at the time we picked up the truck and when we returned it.

PETER F 
Rating:
5.0

Customer did not leave a comment.

chareles l 
Rating:
5.0

Customer did not leave a comment.

Dale W 
Rating:
5.0

Customer did not leave a comment.

Eddie T 
Rating:
5.0

Terrific! A+++++++

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Stephanie S 
Rating:
5.0

Wonderful in every way!!!!!! A+++++++++

Harold L 
Rating:
5.0

My first choice for u-haul rentals. Great customer service!

salvador c 
Rating:
5.0

Customer did not leave a comment.

Eric J 
Rating:
5.0

Staff was very friendly and helpful. Easy pickup and drop-off.

Jon C 
Rating:
5.0

I love these wonderful people. So nice and helpful

Phillip V 
Rating:
5.0

Excellence in every way!

Kevin M 
Rating:
5.0

Very nice ladies work there explain everything and make it a pleasant experience!

Karen O 
Rating:
5.0

Customer did not leave a comment.

Eddie T 
Rating:
5.0

Customer did not leave a comment.

Eddie T 
Rating:
2.0

The van was dirty but more importantly, the tire sensor light was on when we got in. We though perhaps it may have been cold or from not moving so we gave it a few moments to see if it would go off. It did not. We returned the van earlier than we wanted to as we were concerned one of the tires pressure was low. When we turned it in, the lady at the desk said she should have told me it was on. Why I wasn't given a different van I am unsure of but this should have been fixed before anyone used it.

Susan T 
Rating:
5.0

Customer did not leave a comment.

Becky F 
Rating:
4.0

The staff was very friendly and helpful!!! The pick-up went very well!!! The equipment was a car dolly they wanted rid of and a one-way rental was the best way to do it... Tire strap broke a little over halfway home. and the right taillight worked about half the time.. Dealer had 3 newer dollies with surge brakes and gave me the worst one of the bunch for 12 hour drive...

Michael G 
Rating:
5.0

Everything was great .

Jimmy T 
Rating:
4.0

The return on the app does not work. Had to go to the website

Ronald P 
Rating:
5.0

Customer did not leave a comment.

Phil C 
Rating:
5.0

Excellence. In every way! Love!❤️ A#######

Kevin M 
Rating:
5.0

Very nice staff, no hassle!!

thomas d 
Rating:
5.0

Great staff!

Mike H 
Rating:
5.0

Pam Bryant gets all the gold stars! A++++++++¥

Kevin M 
Rating:
5.0

The owners were knowledgeable and pleasant. I highly recommend Byrd’s Storage.

DARRELL W 
Rating:
5.0

Customer did not leave a comment.

Thomas O 
Rating:
5.0

I really like this location. The service and people are very friendly as well as helpful 👍🏾 🙂

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

Kim R 
Rating:
5.0

Great friendly and helpful staff, they loaded and unloaded the trailer.

Dan T 
Rating:
5.0

Pleasant ladies in the office.

Patricia G 
Rating:
5.0

No issues at all with location or equipment. Only issue was with returning the vehicle through the online drop off process. As I was taking the requested pictures, the web page gave an error and returned me to the dashboard and I was unable to continue the drop off process. I just hoped that everything was received appropriately but had no confirmation of that.

Brittney H 
Rating:
5.0

Great location and excellent customer service.

Mohammed I 
Rating:
4.0

I can not think of anything you can do to improve. Everything went great. The vehicle was clean and ran perfectly. The people at U-Haul were both friendly and professional. I will use Byrd U-Haul in the future and recommend them to my friends.

Brian R 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
4.0

The key item that downgraded my experience is that the online system has no inventory control or availability. Meaning I booked two dollies that are not even available at the location. In addition, blankets were an issue also. I did get the trailer needed and even returned 3 hours early. I wished that there would have been some return in rental fees.

Kenneth G 
Rating:
5.0

Customer did not leave a comment.

DAVID T 
Rating:
5.0

Friendly staff and were very helpful! Will rent again

Christopher G 
Rating:
5.0

This location is so professional and so helpful. Really took the time to explain everything. Definitely will use n future.

Stephanie D 
Rating:
5.0

I absolutely love dealing with Byrd! They are the friendliest people I have ever met! I will always recommend them for uhaul and storage.. thank you for always being so sweet!

PAMELA B 
Rating:
5.0

Container was dirty!

Ravi R 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

exceptional customer service!

Mark Y 
Rating:
5.0

Customer did not leave a comment.

Joel A 
Rating:
5.0

Always have excellent service from everyone at byrds! We had a little bit of a problem getting the ramp to go back up but thank goodness it all worked out fine!

CHRISTINE C 
Rating:
5.0

Jennifer and Pat are so wonderful.! the very best! They get all the gold stars

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Jon G 
Rating:
5.0

Customer did not leave a comment.

Patricia S 
Rating:
5.0

Awesome job!

isabelle b 
Rating:
5.0

Staff at this location called ahead of time to ensure that I had everything that I needed to have a successful rental. Location was easy to find and well marked.

Hudson G 
Rating:
5.0

Customer did not leave a comment.

Tom S 
Rating:
5.0

Exceptional in every way! Pat is so terrific! All the gold stars!

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Danny D 
Rating:
5.0

Love these ladies in both Dawsonville locations !! They made my stressful move much better

CHRISTINE C 
Rating:
5.0

Customer did not leave a comment.

Heather D 
Rating:
5.0

Customer did not leave a comment.

Curtis W 
Rating:
5.0

Customer did not leave a comment.

clayton b 
Rating:
5.0

Customer did not leave a comment.

Aaron H 
Rating:
5.0

Best U-Haul I have been to!!!

Tony V 
Rating:
5.0

Friendly staff. Awesome customer service.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

Mary J 
Rating:
5.0

Customer did not leave a comment.

BRIAN L 
Rating:
5.0

Keep the Good Work up. Thank you

Jason T 
Rating:
5.0

Truck had over 160,000 miles and broke down on Interstate for over 2 hours. Had no oil in it.

Kenneth M 
Rating:
5.0

I needed a 10 foot truck. Pat worked so hard finding me a 10 foot truck and having it at this location for me. This woman goes out of her way to keep and make customers extremely happy! She is so wonderful, and so friendly to deal with!

Kevin M 
Rating:
4.0

I was surprised that this location was closed on Sarurdays. Not convenient.

Jim J 
Rating:
5.0

Great service, and truck was clean and drove well!

Justin D 
Rating:
5.0

Top of the line! Exceptional people, exceptional in every way! Pat, Pam and Jennifer are Wonder Women of 2023! Superheroes! I rent U-Haul, vehicles and equipment for my business weekly here, and always the very best! never ever a bad experience!

Kevin M 
Rating:
5.0

Great Customer Service 👌

Elgin W 
Rating:
5.0

Superior in every way! The best U-Haul rental experience ever!

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Andrew W 
Rating:
5.0

Terrific in every way! The very best! Pat & Pam get all the gold stars!!!!!!!

Kevin M 
Rating:
5.0

Ask the nice attendant to help you move the side windows where you can see. I just couldn’t do this myself. Loves the van. Loved it. The wonderful desk clerk was great. The nice man who parks the van was great. Great experience. I will Be using again. Thank you. Janie Burel.

Janie B 
Rating:
5.0

Pam and Pat make renting a U-Haul so very easy! Very professional and make renting a U-Haul so very much fun! Thanks!

Kevin M 
Rating:
5.0

Absolutely nothing! Keep doing what you're doing.

Ray W 
Rating:
5.0

No improvement needed. Wonderful service.

Pat H 
Rating:
5.0

Our last that checked us in was awaome! I believe her name was Catherine. Excellent customer service

Jesse B 
Rating:
5.0

Customer did not leave a comment.

Phillip V 
Rating:
5.0

Excellent in every way! Pat is so wonderful!!!!!!❤️

Kevin M 
Rating:
1.0

Stole $200 from my account for having the trailer 2 extra days when the trailer was dropped off the same day.

Cory D 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

The ladies at the front desk were very helpful and friendly

Chad P 
Rating:
5.0

The guy met us outside before we could even come in was very polite made us feel very welcome in out new state we moved to and also welcomed us here!

Whitney S 
Rating:
5.0

Customer did not leave a comment.

Larry B 
Rating:
5.0

The best in Dawsonville

Franz A 
Rating:
5.0

Customer did not leave a comment.

Michael V 
No reviews have been submitted for this location.

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