Customer Reviews for Byrds Mini Storage Dawson 400
(U-Haul Neighborhood Dealer)

1,040 reviews

5040 Hwy 53 E   Dawsonville, GA 30534

(706) 216-1490

Hours

  • Mon–Fri
    8:30 am–5:30 pm
  • Saturday
    8:30 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(706) 216-1490

5040 Hwy 53 E
Dawsonville, GA 30534

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–5:30 pm
  • Saturday
    8:30 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The experience was great

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Nothing!! The staff was amazing - friendly and helpful. I wish all of your locations were like this. We will definitely come here again when we need a rental.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

Edward I. 
Rating:
5.0

Things went well. I was able to fill out the paper work online wich saved alot of time. Can't think of anyting that could make it better.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Parker H. 
Rating:
5.0

The staff was amazing.

David S. 
Rating:
5.0

Customer did not leave a comment.

Wesley A. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Great customer service! From the young lady at the desk to the Navy vet helping to hook up the trailer, it was a great experience. True to their word on cost as well!!

Blair L. 
Rating:
5.0

No damage was marked on vehicle. Inside was dirty other than that all was great

Robert W. 
Rating:
4.0

Both times I have recently rented trucks ( van and pickup) they have been filthy inside. The outside doesn't matter to me, but the filth that I wiped off the inside was horrible. They reaked of smoke, spilled whatever, and both had maintenance lights on. I took pics of their condition.

Laurie S. 
Rating:
5.0

Love the 2 sweet ladies in the office!

Darren C. 
Rating:
5.0

Customer did not leave a comment.

Carlton B. 
Rating:
5.0

Just keep extending your friendly attitude and assistance! They're always a joy to interact with.

Delores S. 
Rating:
5.0

Nothing everything was nice iup to par and wonderful customer service thank you

Nickolas P. 
Rating:
5.0

They get all the gold stars! Fast easy professional! A plus plus plus. Pat and Jennifer here are the greatest!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Very clean, sturdy and reliable trailer.

James S. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Vicki G. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Campbell B. 
Rating:
5.0

Customer did not leave a comment.

Alexander W. 
Rating:
5.0

Very helpful, parking area large enough to get in and out./ I have used them now a few times.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
1.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Very friendly

Dominic M. 
Rating:
5.0

Not a thing best service a person can ask it own my home town people and not a move in people that move in trying to tell us native people how to live and run their business

STANLEY A. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jackylen F. 
Rating:
5.0

Customer did not leave a comment.

Danial L. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

My experience exceeded my expectations. Saturday, 90 minutes before closing, in need of a trailer for 8 hours. I was able to navigate the website, jump in my truck, work with the two! office workers and knowledgeable attendant helping in the lot and be on the road ahead of schedule. People make the difference. Returning the trailer that evening having trouble unhooking chains (my truck) an employee shows up out of no where and quickly resolves the issue. Outstanding!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Computer system often causes issues and delays. Simplify (and stabilize) for customers and store personnel.

Rick M. 
Rating:
5.0

They are one of the best distributors for you in this area. They are friendly, knowledgeable and are prepared for us every time we rent from them. There are many brokers in the area that could take lessons from this company. We love to work with them!

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Orlando P. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

The ladies at Byrd's do an excellent job!!

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
1.0

I feel like the location tried and is still trying to steal my money. I returned the truck with a quarter tank more than required but they still charged me $90 for a fuel recharge. And then I paid another $120 to finish off the balance. The location has yet to document this properly so they are still trying to run my card. So not only have I not received the $90 I am owed for the gas. I wasn't given credit for my initial payment and they are charging my card and causing my accounts to bounce. I've called in several times and keep getting bounced from one number to a other and noone will call me back or help get this fixed!!!

Gabrielle B. 
Rating:
5.0

I was confused with the return process. Late in the day, the office was no longer open, so I was up to me to return the key. The instructions seemed ambiguous. There is a dropbox that says to check in online before inserting the key in the slot. There is also a slot for a contract. I thought the paperwork I had was for me to keep, not return. Perhaps this was the old system? I was able to get into the online website (good thing I have a smart phone!) The instructions indicated I use the combination lock code. I did that to put my key inside where there were 2 others. I was not able to reach anyone using the after hours phone number at the drop off location to make sure I was doing it right.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Do a good cleaning/sanitizing of the cab between each use.

Bruced C. 
Rating:
5.0

Very good customer service!

Luis M. 
Rating:
5.0

Nothing! They have always been fantastic at that location.

Daniel H. 
Rating:
4.0

Have the uhaul and car dolly at the location instead of inconveniencing the customer. Also train the staff correctly and make sure all equipment is on the truck I also didn't get the hand cart

CRYSTAL W. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

This location is awesome! Bill when hooking up my trailer the right turn signal light would not work. In order to keep me safe he would not let me take the trailer out unless it was working. He went above and beyond not only hooking up the trailer,making sure I was safe with all lights working but he found that it was a fuse that went bad in my vehicle. He had me open the hood open the fuse box found which fuse it was told me which one I went to the auto parts store he replaced the fuse and fixed the problem. He went above and beyond and I'm so grateful and so appreciative to have this problem corrected once and for all. He is so smart. The girls here that did the paperwork and Payment are so awesome as well. They get all the gold stars. Thank you so very very much!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

We did have a safety concern as the front end vibrated and over bumps in the roadway, the left front sounded like something is worn or loose.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Raghuram N. 
Rating:
5.0

Customer did not leave a comment.

WALTER K. 
Rating:
1.0

I had a one way reservation, asked for extra days since it was only giving me one and I was losing the truck alone and asked for extra miles since I was needing to go a total of 60 miles, whereas the website measures from pickup to drop-off locations and not counting that I had to drive to another location to load the truck. I picked up on Monday and dropped off Wednesday afternoon, and was charged $299.++.... The one way rental would have been $161++ after tax, insurance and fees. I've never had a pickup location refuse to add extra mileage to cover the extra travel distances or refuse to add extra time. One person cannot do that much work in a 24 hour period. Yes I know you offer mover helper services, which I paid for once and they were intentional slow carrying one item at a time and refused to use the dolly to move things off the truck!

Lora F. 
Rating:
5.0

On a short notice they arranged me a mini van followed by awesome customer service from both the ladies at the front desk.

SURYANARAYANA P. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

steve H. 
Rating:
5.0

Very helpful and friend customer service.

Michael A. 
Rating:
5.0

Everything was fine and the customer service was friendly and helpful.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Pat was very knowledgeable and helpful.

William P. 
Rating:
4.0

Customer did not leave a comment.

Josh Z. 
Rating:
5.0

All good! As always!

TRACY W. 
Rating:
5.0

Not much...true professionals...

David A. 
Rating:
5.0

The ladies behind the desk were amazing and very helpful. Great customer service all around and would 10 out of 10 be using them again as well as recommending other to use their services.

chad N. 
Rating:
5.0

Customer did not leave a comment.

Paula S. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
3.0

Customer did not leave a comment.

ROCKLAND B. 
Rating:
5.0

Customer did not leave a comment.

TRACY W. 
Rating:
5.0

Excellent service. Clean convenient and a terrific value

David C. 
Rating:
5.0

The people running this location are excellent. Friendly, knowledgeable and very helpful.

JOSEPH A. 
Rating:
5.0

Great people to work with!!

john H. 
Rating:
5.0

This is the only place I rent from. Super friendly and always have what I need. Thanks

CHARLES G. 
Rating:
5.0

The customer service representatives at both locations were very professional, knowledgeable, and very helpful! I'd definately support and recommend to family and friends!

BRUCE A. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
1.0

Movers broke 3 pieces of furniture and dented the refrigerator and washer.

Timothy C. 
Rating:
3.0

Customer did not leave a comment.

Gayle U. 
Rating:
5.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Bryd's provides great customer service.

David K. 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

I always use Byrd For my moving and storage needs-they are in business with AWESOME BILL(ELLIOT), FROM DAWSONVILLE.

WAYNE S. 
Rating:
4.0

I made a reservation on January 11 to pick up a truck for a one-way move to Palm Coast, FL on Feb January 31 from North Georgia. I received several calls to change my pick-up location from Dawsonville to Dahlonega to Cumming. When I got there, the price had quadrupled from what my original reservation said but when U-Haul changed the pick-up location it changed my pricing. QUADRUPLED. The negotiated it down to where I only had to pay DOUBLE. And then had to pick up the auto transport at a different 4th location. The auto transport worked great, the truck was an absolute piece of garbage...even had a broken windshield. Dirty inside, as well.

Anthony H. 
Rating:
5.0

Professional, courteous, and helpful.

John B. 
Rating:
5.0

The operation at Byrds Mini Storage Dawson 400 is first rate.

David K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top