Customer Reviews for C Mart Marathon
(U-Haul Neighborhood Dealer)

380 reviews

3562 Cypress Gardens Rd   Winter Haven, FL 33884

(863) 291-3973

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 1 pm - 9 pm

Services at this Location:

Contact Us

(863) 291-3973

3562 Cypress Gardens Rd
Winter Haven, FL 33884

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 1 pm - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

The gentleman was great, and made me feel really comfortable.

Penny H. 
Rating:
4.0

Way way too expensive for one way and then charged for 15 miles over very sad.

WILLIAM J. 
Rating:
3.0

Operating out of a convenient store is not very customer service friendly. Had to compete with other shoppers.

joe M. 
Rating:
4.0

Lady fast to get you on the road!

David C. 
Rating:
5.0

Customer did not leave a comment.

DALLAS C. 
Rating:
5.0

Customer did not leave a comment.

JULIO R. 
Rating:
5.0

Customer did not leave a comment.

JULIO R. 
Rating:
5.0

Customer did not leave a comment.

joachim B. 
Rating:
3.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Staff was helpful and friendly.

ANDREW S. 
Rating:
3.0

same. no covid precautions.

GORDON B. 
Rating:
3.0

Owner and Store Clerk did not have a full understanding of their available inventory which delayed the rental time.

ryan E. 
Rating:
5.0

Customer did not leave a comment.

jim H. 
Rating:
1.0

The rental was a nightmare from the beginning. It wasn't her fault, but the woman at the counter was brand new and had never rented out a Uhaul before. The sign out process knocked 45 minutes off of my move time. Once I arrived at my apartment I raised the door on the back of truck and saw that a floor panel had many rivets missing and the panel was falling through the floor. All day we tripped on this hazard and I wasn't able to fill the truck properly because of the damage. I took time stamped photos to document that I received the truck damaged. One of my friends actually tripped, fell and cut up his arms. In hindsight, I should have called Uhaul right then. Upon returning the vehicle, the owner of the gas station, Marcus Khalil, repeatedly made it out to seem like I damaged the truck. He told me this was a new truck and wasn't previously returned like that. It was returned like that, and I had to deal with the inconvenience of the damage all day. After working around this inconvenience all day, I then had to listen to a gas station owner passive-aggressively berate me for something I did not do. He said to me” “let me give you some advice, when you rent a car always notify the owner of any damages.” Well, the difference here is that a rental car agency is run by professionals, and they walk around their vehicles with their renters to document damage. That way, they don't embarrass themselves and accuse their renters of damage the renters didn't create. I was completely dissatisfied with my Uhaul experience, and I can only hope other renters do not have to have the same experience I did. I will not recommend Uhaul to family or friends and in the unlikely circumstance that I do rent with Uhaul in the future, I will most definitely never do business with Marcus Khalil and his gas station again.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

dale A. 
Rating:
5.0

Quick and easy.

Cadedra H. 
Rating:
4.0

Customer did not leave a comment.

Miky O. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
3.0

Customer did not leave a comment.

Charles K. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

I was very satisfied with the purchase location and drop location. Thank you.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

PAT F. 
Rating:
5.0

The apk

Jerry R. 
Rating:
5.0

If you gonna work alone, please don't do it, hire somebody else.

Juan O. 
Rating:
1.0

Somebody used my name. It wasn't me. Please verify that.

javier M. 
Rating:
3.0

Customer did not leave a comment.

Kenny H. 
Rating:
4.0

Customer did not leave a comment.

Marjorie A. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Great experience!

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Timmy C. 
Rating:
3.0

Customer did not leave a comment.

John E. 
Rating:
4.0

Customer did not leave a comment.

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

Have the correct equipment on site.

matthew P. 
Rating:
4.0

Customer did not leave a comment.

Angel R. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
4.0

We had problems with a trailer tire on the road. Explained to the gentleman and he was going to tell his rep. Seemed concerned

susan D. 
Rating:
1.0

Customer did not leave a comment.

Cari S. 
Rating:
3.0

Customer did not leave a comment.

Karen G. 
Rating:
3.0

Windshield needed to be cleaned inside and out. Really nasty. Couldn't tell if sanitized against Covid 19, probably not.

Danny C. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
5.0

Great service

oshane S. 
Rating:
2.0

Don't over charge either charge mileage or gas not both ripoff paid over 200 for one day

David S. 
Rating:
5.0

I love this location. 5?????????? Stars they are always helpful and very resourceful. I will always recommend and go to this location.

racheal Y. 
Rating:
3.0

Customer did not leave a comment.

Charith G. 
Rating:
4.0

Although the equipment was ready and available, 2 furniture dollies were requested in advance, but were not available when I was ready to drive away. Otherwise, everything was OK.

Wayne B. 
Rating:
5.0

Very happy with my experience, everyone is very friendly and funny. I will not go anywhere else. Go check them out for all your rental needs.

john S. 
Rating:
5.0

Renting the U-Haul truck was a very good experience. Definitely if I need their services again I will use them. Happy customer!

ELAINE N. 
Rating:
5.0

Customer did not leave a comment.

joace M. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

I don't know how you could improve, the service was excellent and I would definitely recommend them to anyone including renting from them again.

John C. 
Rating:
2.0

Customer did not leave a comment.

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
3.0

Customer did not leave a comment.

Arthur M. 
Rating:
5.0

Just a simple gas station, but the service and caring people were all about customer service.

REGG H. 
Rating:
5.0

Customer did not leave a comment.

Janice F. 
Rating:
1.0

Customer did not leave a comment.

Karissa D. 
Rating:
5.0

Customer did not leave a comment.

yolanda D. 
Rating:
5.0

Customer did not leave a comment.

Janice F. 
Rating:
4.0

Customer did not leave a comment.

treva N. 
Rating:
2.0

No blankets

William B. 
Rating:
5.0

Very helpful and excellent customer service!

Nicole C. 
Rating:
3.0

...little tiny site, no problems with it, but certainly not a full service location.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

The attendant at this location was very helpful and courteous.

samuel M. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Marcus was friendly and very helpful.

Ray F. 
Rating:
5.0

Everything was great

ATKINSON L. 
Rating:
4.0

The truck had not been washed. Windshield was covered with bugs as will as the headlights.

rick B. 
Rating:
5.0

One lady had to help hitch up the trailer. We did it but having a man on hand would have helped.

dennis O. 
Rating:
5.0

Quick, easy, Best ever service/

Robert H. 
Rating:
3.0

They were awesome, made it easy

Mary Q. 
Rating:
5.0

Everything was fast and correct. A pleasure!

ROBERT S. 
Rating:
5.0

Every thing went very well thank you

john C. 
Rating:
5.0

Customer service was awesome! The guy was very friendly and had my best interest in mind

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Shawna B. 
Rating:
2.0

Customer did not leave a comment.

Ryan N. 
Rating:
2.0

I returned the tow dolly with no problem. When I called to make sure the place was open on Labor Day to return the truck, the woman told me "Don't bring it here. We're full up." So...I contacted two other U-haul locations. One said "We're full also." There was no answer. Long story short: After running all over town, I had to bring it back to this location and they had a few spaces left to park the vehicle. It was very frustrating.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

mike P. 
Rating:
3.0

Customer did not leave a comment.

Danny T. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
1.0

I parked the truck with a dolly and went to inside the store to complete my trip but the owner of the store told me to park the truck different place. It was not my job! The person was so rude! One last thing, they even don't have a uhaul signboard around the store. It was a gas station.

Mustafa B. 
Rating:
5.0

The location was perfect. The attendant was great. The actual market/gas station could use a some help.

Amy F. 
Rating:
4.0

Customer did not leave a comment.

Timmy C. 
Rating:
5.0

The tire pressure was low but the cashier wasn't concerned with it. The driver door was difficult to shut completely.

Antonia S. 
Rating:
5.0

Great customer service

James Z. 
Rating:
3.0

The owner told me to dip it and for anywhere in Jacksonville I wanted

Philip L. 
Rating:
3.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
No reviews have been submitted for this location.

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