Operating out of a convenient store is not very customer service friendly. Had to compete with other shoppers.joe M.
Trailer Rental & Towing in Winter Haven, FL at C Mart Marathon
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Winter Haven, FL 33884
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Lady fast to get you on the road!David C.
Staff was helpful and friendly.ANDREW S.
same. no covid precautions.GORDON B.
Owner and Store Clerk did not have a full understanding of their available inventory which delayed the rental time.ryan E.
The rental was a nightmare from the beginning. It wasn't her fault, but the woman at the counter was brand new and had never rented out a Uhaul before. The sign out process knocked 45 minutes off of my move time. Once I arrived at my apartment I raised the door on the back of truck and saw that a floor panel had many rivets missing and the panel was falling through the floor. All day we tripped on this hazard and I wasn't able to fill the truck properly because of the damage. I took time stamped photos to document that I received the truck damaged. One of my friends actually tripped, fell and cut up his arms. In hindsight, I should have called Uhaul right then. Upon returning the vehicle, the owner of the gas station, Marcus Khalil, repeatedly made it out to seem like I damaged the truck. He told me this was a new truck and wasn't previously returned like that. It was returned like that, and I had to deal with the inconvenience of the damage all day. After working around this inconvenience all day, I then had to listen to a gas station owner passive-aggressively berate me for something I did not do. He said to meâ€ â€œlet me give you some advice, when you rent a car always notify the owner of any damages.â€ Well, the difference here is that a rental car agency is run by professionals, and they walk around their vehicles with their renters to document damage. That way, they don't embarrass themselves and accuse their renters of damage the renters didn't create. I was completely dissatisfied with my Uhaul experience, and I can only hope other renters do not have to have the same experience I did. I will not recommend Uhaul to family or friends and in the unlikely circumstance that I do rent with Uhaul in the future, I will most definitely never do business with Marcus Khalil and his gas station again.Nicholas F.
Quick and easy.Cadedra H.
I was very satisfied with the purchase location and drop location. Thank you.GREGORY M.
The apkJerry R.
If you gonna work alone, please don't do it, hire somebody else.Juan O.
Somebody used my name. It wasn't me. Please verify that.javier M.
Great experience!Daniel H.
Have the correct equipment on site.matthew P.
We had problems with a trailer tire on the road. Explained to the gentleman and he was going to tell his rep. Seemed concernedsusan D.
Windshield needed to be cleaned inside and out. Really nasty. Couldn't tell if sanitized against Covid 19, probably not.Danny C.
Great serviceoshane S.
Don't over charge either charge mileage or gas not both ripoff paid over 200 for one dayDavid S.
I love this location. 5?????????? Stars they are always helpful and very resourceful. I will always recommend and go to this location.racheal Y.
Although the equipment was ready and available, 2 furniture dollies were requested in advance, but were not available when I was ready to drive away. Otherwise, everything was OK.Wayne B.
Very happy with my experience, everyone is very friendly and funny. I will not go anywhere else. Go check them out for all your rental needs.john S.
Renting the U-Haul truck was a very good experience. Definitely if I need their services again I will use them. Happy customer!ELAINE N.
I don't know how you could improve, the service was excellent and I would definitely recommend them to anyone including renting from them again.John C.
Just a simple gas station, but the service and caring people were all about customer service.REGG H.
No blanketsWilliam B.
Very helpful and excellent customer service!Nicole C.