Brought truck back 18 hours early and at 3pm with store open and still got charged at $20 â€œafter hourâ€ fee. Emailed U-Haul rep to get my $20 refunded but got no response.....Scott M.
Customer Reviews for C Mart Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No dolly in truck. It was reserved. No warm body on-site to help with obtaining despite reserving and paying online in advance.jefferson V.
There was a huge confusion with uhaul and not the particular locations. I got a quote and when it went through it changed my 6 hour request to 2. So I cancelled that reservation and got another one. Somehow the system confirmed the wrong reservation and the one that should have been canceled. So I went to the wrong location and it caused moving to be delayed. Otherwise a good experience.CAIO G.
Customer did not leave a comment.Christopher M.
Personnel at the place do not know anything about the equipment or the rental. I was changed from one location to another.Richard M.
There is a lot of traffic in and out at this location. We couldn't get the truck out due to customer parking. Checking back in was easier.Glenn S.
Customer did not leave a comment.DOUGLAS S.
Customer did not leave a comment.Michael S.
Have the vehicle ready at the agreed upon time. I reserved over the phone for a specific time and it was not ready. I had to wait on the gas station owner to arrive. The UHAUL rep. told I could pick the return location, however, that was not the case. I received a text specifying I had to return to one location.Matthew B.
Customer did not leave a comment.Jack J.
The equipment was in poor condition and led to damage of everything that was in moms attic due to roof leak that they had apparently tried to repair with siliconebrian A.
Online pick up was nearly impossible. Then...when I finally get someone to help...I'm charged way more than quoted online plus I'm harrassed to buy the additional insurance. I don't want to because my insurance covers it. Took almost 2 hours to pick this up so then...I was extremely pressed for time. Won't do it at this location again.Tricia M.
Location was very disorganized. Additional rented supplies (dollies and moving blankets) had to be searched for and/or were not available.Randall H.
Truck wasn't ready despite them calling to make sure I'd be there.David A.
The owner is rudeChiquetha G.
Customer did not leave a comment.Samuel M.
Customer did not leave a comment.margaret T.
It was A VERY difficult pick up. I arrived at the Bush River location (in Columbia, SC) and the truck I reserved 3+ months prior was not there. During the process of the evening, I drove to 2 other U-Haul locations in an attempt to find a replacement truck but received minimal, to no help from the locations' staff members. In a desperate attempt to figure out what happened, I requested to get in contact with the area's district manager. Through the next 2.5 hours, I attempted to remain calm through the stress and worry that I was going to be financially penalized (by my place of residence) for having not moved out of the apartment by the next morning; all because the rental truck (THAT I HAD RECEIVED A CONFIRMATION EMAIL FOR 100% GUARANTEE PICKUP) was no where to be found. Surprisingly, Cavin Maadox, the manager I spoke to, went above and beyond to provide the service I had been promised but failed to receive upon arrival. Even the moments I was frustrated with him, he was calm and collected -- poised with professionalism -- attempting to construct a solution for a problem (that was frankly) not either of OUR faults. I cannot express enough the appreciation of the after-hour service that Mr. Maadox provided into finding me the replacement truck I needed THAT NIGHT. Despite having to drive to another town, he found me the equipment I needed with a long list of calls. Looking back, there were multiple mistakes which could have been prevented: (1) I shouldn't have gotten an email the day before pick up that my truck was "reserved and guaranteed" at the pickup location when it wasn't physically there, (2) the other store staff shouldn't have forced me, a customer who had proactively reserved a truck for pick up, out of the store despite the fact it was closing time, (3) not another single truck of the necessary size was available for me to replace the 'lost truck', and many more. THIS BEING SAID, I extremely appreciate the superb service that was extended to me by Mr. Cavin Maadox in his efforts to correct a wrong, that did not belong to him. In the chaos of the moment, he was in the exact position to piece together a solution. I do not know if I will ever be back in the Columbia, SC area to personally thank him, but I do believe that Cavin Maadox should be acknowledged for exceeding the company's expectation of customer service in order to solve a problem which should not have occurred. Also there was nothing wrong with the final pickup location (1035 Old Orangeburg Rd), my service there was efficient and the location was extremely clean. I hold the original pickup location with the utmost disgust and frustration, from cleanliness and customer service, to communication and helpfulness. I hope that this review is flagged and I hope that motions will be taken to ensure this never happens to another customer in the future.Nestor W.
We had to wait for someone to arrive and review the paperwork for us to get the key. It took an extra 15-20 minutes.Michael J.
Customer did not leave a comment.dan B.
Customer did not leave a comment.Geffrey W.
Customer did not leave a comment.James B.
Customer did not leave a comment.Vivian C.
Friendly and helpful. Easy drop off.Johnny B.