The U-Haul network system was slow and down and took 1 hour to try to check out the truck. It used an hour of my rental time
Margaret H
Customer Reviews for CJs All Access
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one at the location even tho i went during business hours. The truck i rented was parked behind the building.
Amy PBad neighborhood, not convenient to where I live. Was not informed that it was an online pick up.
Richard QCustommer service rep very rude
Anita JIt was closed when we dropped the truck off, so I cannot say whether or not the personnel was helpful.
MARIE NThe location was horrible. There was no one there to assist with getting the truck out of a bad spot. The truck was not where the fuel level was supposed to be no one inside to comply to..
Jamaris WNew truck. Great mileage,
Raymond MNot sure didn’t get a uhaul or drop it off
Christian LSignificant damage to the truck. Cab smelled of cigarette smoke. The location does not make checking out the truck easy. You have to walk from the front to the back of a building multiple times, and you can't walk directly. The trucks are parked in an area that is filthy with broken glass and trash all over the place, and sit in a mud pit right by a stinky dumpster where there was more garbage around the dumpster than in it. Also, the trucks are parked in a dirt lot, and there's no indication of where the parking spots should be. This experience was much closer to borrowing a broken down truck from a trailer-park than renting from the largest self-move companies.
William Mhave someone there
Karsyn BThe equipment was clean and the maintenance is not CJs All Access fault, that truck has a fuel leak, an oil leak which both happened on my brand new driveway.......Then the cargo area leaks water as well and I had a few items that had to be wiped off and dried out before moving in.
Jason MRevise your app. Completely a mystery where to sign in once you arrive at the location, until EVENTUALLY a small green notification appears at the bottom of the page. Once this is located, the app refuses to confirm the location and remains stuck on the first sign in step. (Although it shows where you are clearly on the first page). So, after 3/4 of an hour wasted and calling the helpline, the advice is to sign in on the UHaul webpage. After that things were relatively easy. By the way, we had to help the second customer arriving after us and told them to log in on the webpage, they were experiencing the same app issue as us. The back of the truck was unlocked, the extra trolley and blankets (12 requested - 10 supplied) were left inside. The good news - vehicle was clean, drove like a beast, the aircon only worked on 1 setting, but it worked very well. All in all a great experience marred by a malfunctioning and badly designed app. (And for what reason could all the signing in not be done at home and verified by one stroke at site?)
DUDLEY FWill definitely be using CJ’s again. Great customer service and friendly atmosphere!
ANITA WThe tow dolly was not in the truck, talked with costumer service and they tried to connect me with a location that had one. I was hung up on twice and no call back. Extremely disappointed. Henry Jones 321-279-0117
Henry JMy overall experience for self-pick up was terrible! The boxes were dirty. The pickup location was bad. The website and application were unusable for self-pick up process!
Mohammadreza KNice customer service!
Michael SThe personnel was knowledgeable and offered encouragement and relevant advice on the rental process.
Pamela JMake sure the fuel gauge is working properly because it's not accurate with electric problem
Alvin RThe location was very sketchy, but worked for 24/7 availability. Returning the vehicle was very difficult due to the app being finicky. Don’t think I will do it again.
Julia RI had to drive 35 minutes from my home to return the truck, when there was a location 5 minutes from my home. I know this is your plan to have other people move trucks for you. Good for unhaul bad for CUSTOMERS. Will never use uhaul again!
Anthony WGreat customer service. Customer service is the best I ever had with Uhaul. Location is very convenient.
James DTraining for employee. Both on a technical level and also to help her understand a bit more professionalism should be displayed. Customers shouldn’t feel awkward because an employee hasn’t handled a specific type of transaction before.
Elliott FSame as you did for me!!! Very nice and greatly helpful
Brenda RThe location was in an unsavory area and the building was not open. There was no one to talk to, it was very nerve wrecking for a female to pick up the vehicle alone. The vehicle given was damaged physically, the cargo area was dirty, vehicle overall was very outdated and worn.
TAMMARA CThe truck was pretty ragged. The windshield was cracked and the transmission felt like it was about to go, it was difficult to get the truck in gear. Also, your app is very unstable. It took me almost and hour to check in on the app and I was not able to return the truck on the app.
Francesco BThe customer service was really good, and professional!!
TERRON LPoor customer communication. Gas level at pickup much lower than company-required level.
Cassandra WWonderful!!
Edward JFinish up with present customer before helping another one
ronnie tGood service,friendly people
Vladimir KThe lady that runs the store is very unapproachable has a nasty attitude and not very helpful.
Stephanie Hcustomer service was excellent in helping us pick out the proper equipment for our move.
Jessie SEverything was great, but the AC did not work and lets just say the location is not Rodeo Drive. The online pick up is clitchy.
Raymon MGreat customer service! Called to confirm, helped adjust the reservation. Friendly
Pamela LThe attendant was very accommodating. She assisted me so well. Sorry i forgot her name but shout out to you maam and kudos. Theres a check engine light indicator with the truck i rented. Maybe you guys should check that out. Thanks, Mahedy
Mahedy BNot a good area. I believe the dolly I ordered was stolen from the back of the truck.
Kimberly WGreatt, Service, Greatt, People
trenton pSuch a pleasant experience. Management was extremely nice and helpful.
Nancy MFirst of all the building location had poor directions on contact information on speaking to someone to pick up the truck. Secondly the lady behind the counter wasn’t very friendly at all with assistance in trying to do online registration. Thirdly we dropped the truck off at the appropriate time and no one was at the location to speak with nor was there enough service to check the truck in online. Therefore we took pictures of the entire truck upon delivery and placed the keys in the drop box.
Jonathan WMrs.Jazz has great customer service. Very friendly environment.
Kimberly WExcellent service
Carla MThe entire process sucked
Edward FEverything went well
Roosevelt TMy second time renting from this location. Great experience.
MICHAEL SEmployee was very nice and helpful to try and explain what could have happened with the situation and help me.
QUINNA SThis location charged my debit card $456 without telling me. They charged me for days I had already paid for. When I called the woman was very rude and finally told me she would have the manager call me back and I could call the 800 number. No one from the local office ever called me back.
William FHorrible and VERY EXPENSIVE experience. First, my reservation was moved w/o my permission to another uhaul location that didn't open till 12pm. I was forced to do self check in, which was terrible, my phone wasn't able to do. The truck was horrible to drive. the driver's seat leaned to the left, so my back was killing me. the seat doesn't slide up, so i had to drive with 1 TOE ON THE ACCELERATOR which made it very uncomfortable for a 3 hr drive. the windows don't seal so i had to listen to a high pitch squealing noise, a service light came on so i was very nervous the whole time. then returning the vehicle due to the self return was a nightmare as well. I WILL NEVER USE UHAUL AGAIN.
JULIE DVery friendly service and informational
Kyle WIt was a lot of roaches and bugs in the back part of truck
Darius AU-Haul went above and beyond to help me out. Never moving without one again
Dianna BVery easy process. The owner was very nice. I will definitely recommend to others who need to rent a truck.
Renita GIf I could give a negative review I would. I came to this location on 7/23/22 to pick up my reservation for a 15' truck and two TV moving boxes. After standing in a long line(I get it, it was a busy weekend) I was told they didn't have a truck for me. They were able to find one near me but for way later in the day. I then had to re-wait in line to pick up my moving boxes despite having already ordered and paid for them. I ended up spending 75 minutes in the location just to leave empty handed.
Dillon QPickup process did not align with the process the location had in place. Instead of the lock being on the truck with the dolly and pads inside, the lock was in a box at the front of the building (truck behind the building). Pickup took way longer than it should have. Other than that, the area is a bit questionable safety wise.
Derek TThe average rating is to the pick up location, but based on the inconveniences I went through, as I successfully completed my 15’ truck rental application on U-Haul’s website on June 25th for July 6th @ 6pm pick up; however, on July 6th am, I was contacted by customer service indicating that they didn’t have a 15’ truck available; therefore, I was offered a 20’ truck for no additional charge. I declined this offer, as I didn’t feel comfortable driving such a big truck. I was told that they would continue trying to fulfill my request. That same morning, I received another message for pick @ a different location, now for July 7th @ 8:30am. When I arrived, they didn’t have my 15’ truck, so they called their operations department and located a 15’ truck to be picked up @ another location @ 9:15am. I arrived @ CJs location and even though I was told that it was closed, this generous lady was there and completed my rental process. The lady stated that that truck was supposed to be picked up the night before, which in turn was my original location and pick time. The truck was not filthy dirty, but it was not clean and the AC kept stopping blowing air for several seconds and coming back on again.
Rafael G