if this review was about U-Haul the company would have given 0 stars. I reserved a truck on 21 May from Green Valley AZ for one way to Tucson, told what equipment would be needed I thought all was good until I got a call 2 days before my move. I no longer can pick up the truck from Green Valley I have to drive all the way down to Rio Rico, Exit 17. I have never had an issue with U-haul before this. Doesnt make sense to make a reservation if they can just move you, and think that adding an extra day free rental and 75 miles makes up for your time. Now for CP&P Rentals. They are 45 minutes south of me out of the way and I had never heard of them. The gentleman was very nice, and we had a couple of glitches on getting the uhaul, but overall I was satisified with the business. I was quite surprised when I drove past the Chevron in Green Valley that is where I got my initial reservation and saw 3 or 4 trucks.
DIANA W
Customer Reviews for CP&P Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was courteous and helpful since the moment I arrived. They assisted me through the process of renting up until delivery Thank you
Beatriz BExcellent customer service
Brian KThe business hours need updated.
MICHAEL WGreat location for our area. The staff bent over backwards to secure a car hauler for me, especially since the U-Haul system went down for a short period.
Mark Spicking up the trainer took 40 minutes. the gal from U-Haul was a pain in the ass. she kept asking me for a second person contact which I gave to her. Then all the sudden my contact info wasn't good enough for her. we went around on this for another 25-30 minutes. the company that I was renting it from just finally gave their phone number to her to shut her up and that seemed to finally work. The guys there at the rental company had no idea why she was having such a hard time with the info that was given to her.
KELLY WGreat customer service, friendly and helpful. I rented a UHaul trailer for the day, and will definitely do business with them again.
Bernadette DSigns showing street and office location. This is a new location but management was extremely courteous and helpful. Checking in and getting equipment went very smoothly.
Freddie CInitial auto transporter had tail light out. Second one had bald tire, so they replaced tire with good one from "tail light out" one. The equipment needed to be serviced - it was exceedingly difficult to operate strap latches, and at the end of the trip, I could not get one of the strap latches to release. The worker at the Anthem location managed to get it released. The people were great, the equipment was not!
LARRY A