The location was fine. Took 2 hours to reserve, equipment was not available even though showing available upon booking. Tried to drop off at different location when done, couldn't without paying very high penalty. Normally good experiences renting trailers, this was a bust. This was not the agents fault, this was u hauls fault.
STEVEN J
Customer Reviews for Cactus Ranch NM Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
She was great - very helpful!
CHRIS KNot sure. Zero complaints. Thank you very much.
MITCHELL HShe was ready to make everything easy for us and did.
CHERI JThe truck was not full on gas when I took it off the lot. The needle was a bit off of the white F line. The U-haul rep told us the truck was full of gas, and it wasn't. We spent money on filling it up even though we just used it for 5 miles and less than one hour. The total price for the truck was not affordable.
JAVIER MI could not use the app to drop off the truck and had to wait two days for the truck to be checked in. I don't understand why the app could not recognize the location.
Carrie GDeb was professional and very nice and got me in and out quickly. Thank you.
SHANE HI reserved a 26’ truck. It was not available in my area at the last minute. I had to rent a 15’ truck. U haul kindly offered an extra day and extra mileage; but it was still a huge problem. Please do a better job having available the trucks on reservations.
Barbara B