Customer Reviews for Cadillac Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great communication. Very helpful

Rating:

5.0

Truck was very old. But clean

Rating:

5.0

Keep up the good work!

Rating:

1.0

A cleaner environment, this place is more of a junk yard then a respectable place of business, poor WIFI I had to wait 90 min. past my scheduled pick up time just to complete the documents manually. The facility was filthy and rundown

Rating:

5.0

Great service. I would use them again in a heartbeat

Rating:

5.0

I was so thankful to get a call from Judy from the drop off location to provide me with info on where to leave the truck after business hours. She was very helpful.

Rating:

4.0

Upon arrival I was shown where to drop off the trailer and was assisted in the unhooking. All went quickly and smoothly.

Rating:

4.0

The above address is not where my contract said to drop off. It was at Gallagers garage on Campbell road. They were good, called me and gave me instructions and even left her cell number.

Rating:

5.0

Top notch service, friendly and helpful staff. Equipment ready as promised, I highly recommend this business

Rating:

5.0

We have dealt with Judy Gallagher very often. She is always very friendly and helpful getting the right equipment for our needs.

Rating:

5.0

The U Haul attendant wasn’t in yet, I believe because she was sick, therefore I just dropped off the key.

Rating:

5.0

Always a pleasure renting from you. Good service, good truck. Thanks.

Rating:

5.0

PLEASE READ CAREFULLY AND LET ME REPHRASE. THIS LOCATION 1725 DUNROBIN is not the drop off but a private home with a sign on the Garage (Look at the link https://goo.gl/maps/Mpg9B3X7RPVQxy8C9 ) that says to go down the road to 15 Cambell Reit Crescent --> THIS ACTUAL LOCATION --> https://goo.gl/maps/T8WFNRbkH8GnFrg36 Look at this location. You should realize that the 1725 Dunrobin road should be removed from your location for drop offs completely and as far as I am concerned is deceitful! Other than that service was great and fast once at the proper location.

Rating:

5.0

Always a great experience!

Rating:

5.0

I picked up at 15 Campbell Reid Crt

Rating:

4.0

Completely satisfied. These folks have been at it for a while and know their stuff.

Rating:

5.0

Awesome folks to deal with. Accomodating, efficient, friendly, convenient.. A+

Rating:

3.0

The keys were dropped off in a key box. No one was around the accept the keys.

Rating:

2.0

For me was supposed to pick up on Breezehill but had to drive another 20 km to pick up in Kanata - however the Kanata owners were very nice

Rating:

5.0

Very friendly and helpful staff. I would definitely return to this location.

Rating:

2.0

I did not get confirmation of the rental after the initial booking the week before, had to track down the truck the day of rental, the truck was not clean when I got it, sand and some garbage in the back. Am not a fan of booking at one location and being told I have to "go fetch" the truck at a different location. Poor communication all around, internet not working at location when I did find the truck, no apology for keeping me waiting, just grumbling about the internet service. The one good part of the experience was they were able to upgrade to a larger truck than I booked initially but were surly about explaining why it needed to be returned early the next day. Not the service I had expected from Uhaul.

Rating:

4.0

Very nice folks

Rating:

5.0

No improvements required.

Rating:

5.0

I love the fact that they have the truck already ready and warmed up for you.

Rating:

3.0

You should have a half day rental fee.

Rating:

4.0

The service was courteous and prompt

Rating:

5.0

I had to drive 1.5 hours to pick up my trailer instead of the town I was in. Too far.

Rating:

5.0

Great timely customer service

Rating:

5.0

The husband and wife that rented to me are very sweet to deal with. Although their yard outside somewhat resemble the scrap yard, I'm not one to judge and how they conduct business.

Rating:

4.0

All the time that i rent a unit I receive a call changing the location would be good no receive this changes. Thank you

Rating:

1.0

I didn't have high expectations for the truck.Thus, I was not disappointed. Old trucks from US; had to convert miles to kms to understand my speed. The staff was very good, but the location itself is like a warehouse in the middle of nowhere. The worse part was that we left our car at this location and when we returned the truck we could not leave as our car was blocked by another car (apparently a corporate car from this location). We wasted four hours calling the police, Uhaul, The service center next to Uhaul, City of Ottawa, Services Kanata, and finally, a parking enforcement office came and could do nothing as that car was parked legally. Why Uhaul advised us to park there is other cars could park next to our car and block our exit. Very disappointed. Four hours with a small child waiting for somebody to come and help made the worse experience I have ever had.

Rating:

4.0

The cargo area needed to be swept before we loaded. Other than that, nice service folks and truck in good shape. Easy pickup and drop off.

Rating:

1.0

There was no truck at 1725 Dunrobin road. Cadillac Storage is a home with a field where stuff is abandoned. When I called I was told to go to the location at Gallaghers Garage on Campbell Reid Crt. which was close by but we lost over 30 minutes on the start of our busy day. The experience at that location was excellent and we will use it again, but suggest you remove Cadillac Storage from your website or fix the confusion between the 2 locations.

Rating:

5.0

5 star service..

Rating:

5.0

Pleasant customer service. Easy.

Rating:

4.0

The Lady on cashier its nice and friendly. Thanks to her and the owner

Rating:

5.0

Was a perfect experience for my first, and definitely not last, uhaul use.

Rating:

5.0

Cadillac Storage is the best!

Rating:

4.0

Great service , more than willing to accommodate

Rating:

5.0

Excellent service! Will definitely rent from again. Thank you so much!

Rating:

5.0

My experience was good. I was in and out.

Rating:

5.0

Nothing they go above and beyond to make you feel comfortable and welcome and great service

Rating:

5.0

Very friendly & helpful, made my moving experience an easy one! Thank-you!

Rating:

5.0

Super clean, very friendly, good experience. Thank you

Rating:

4.0

My pick-up location was 15 Campbell Reid Court, Kanata, Ontario....not the pick up location listed above. I was very pleased with the service and especially liked that we could speak to a person "live" on site.

Rating:

5.0

Just making à truck check with the customer before handling.

Rating:

5.0

The truck does a lot of shaking at 60miles per hour. The front end needs work.

Rating:

5.0

Judy & family are great representatives for U-HAUL. Friendly old fashioned service ...something that isn't a given in today's world! Thank you.

Rating:

5.0

All-in-all...very satisfied with the people and rental

Rating:

4.0

I booked for 20 hours online but when i arrived, it was only reserved for 6 hours.

Rating:

5.0

Great owners and very convenient

Rating:

1.0

Would never ever recommend uhaul and will never be using it again. We had a horrible experience- which my husband detailed in your earlier email looking for our feedback so not sure why u sent us another one. Firstly our trailer that we reserved was not available at the original location which caused us to drive Last minute to a much further location in order to get a different one! Terrible communication started here. We finally got our trailer and left Ottawa enroute to Calgary but our vehicle broke down in thunder bay and we had to leave the uhaul there. After spending a significant amount of time trying to locate someone to pick it up in order to return it we did. The “uhaul agent” said they were on their way and that we did not need to wait for them. Said he was 30 min away -Directions were given. Uhaul told us we had to pay the entire cost of the rental despite only being barely half way thru our journey. We left Thunder Bay aug 12 and arrived in Calgary the 16th. Last week we were contacted by uhaul advising that our trailer was overdue ! And where was it? Seriously. We spoke to 3 different people from uhaul telling them what had happened. Yesterday we were contacted again and they threatened to File a police report! We had to Call various garages in Thunder Bay to identify the agent in order to see what he had done with the trailer because your employees were so incompetent and this after we had been charged the WHIOLE amount for the rental! When we finally thought we had located your agent and spoke to him he denied being the agent that was to pick the trailer up. But we later confirmed thru cell records that he was in fact the one. We called him back and he said he picked it up immediately after speaking with us the day before- sept 9th! It was still at the car dealership where our vehicle is under repair! And uhaul threatened to call police on us?! Shame on you all and you need to improve your internal communication and tracking of your trailers. Once we get settled in our new home I am quite motivated to go public about our experience as it was horrible!! I just cannot believe that any company would provide such terrible customer service. If you care at all to make it right you would refund us our money. We spent a significant amount of our own time doing your work for you.

Rating:

5.0

I have rented from many places, and many different companies. This was the best experience I have had. The staff was very friendly and helpful.

Rating:

5.0

Nothing all good

Rating:

5.0

very friendly employees

Rating:

5.0

The owners are wonderful, helpful and professional

Rating:

3.0

Update the website with the correct address so you don’t have to drive to a house and read a paper o the side of a garage. Also improve the online check in so it is truly as contactless pickup. It negates to reason behind online check in and contactless pickup if you have to go inside and fill out paperwork.

Rating:

5.0

Once again, this U Haul location is my go to business when I need to rent a truck or trailer. Always accommodating and always works with me for timing and what I need. The BEST!