Customer Reviews for Cains Custom Carts LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

You switched to pick up location the night before which cost me an hour and a half of time. When I got to the pick up location, they had no idea was coming and I had to wait 45 minutes to get the truck. Of cigarette smoke so I spent 20 hours in a truck that smelled awful. In addition, the truck was extremely old, almost 10 years old. In order to use to cross country I had to purchase auxiliary items which cost me money. The truck had transmission problem down at high speed so you had to give extra space and ride the break until the transmission decided to down shift.

Rating:

5.0

Very professional, kind and courteous. Will be going there again!

Rating:

3.0

This truck is front caliber is very cloudy noise Rear tires note good Forty speed truck bubbling Drop time is extra charges.

Rating:

3.0

Forgot my appliance dolly. Scheduled early pickup and was having trouble. They were there and didn't try to help me until I finally found the lock box, which they did have to help me with because I couldn't open it, so if they weren't around I wouldn't have been able to pick it up early anyway.

Rating:

3.0

The mobile app did not work for drop-off either. However, it was easier to just put the key in the drop-box. And the location had security cameras, so they knew when I dropped the truck off. However, I had to call the location 3 times, before I got someone who was able to check in the truck for me manually. The people I talked to at this location were all very nice and helpful - however it shouldn't have been this hard to return the truck.

Rating:

3.0

I only did a drop off at 8pm when they were closed.

Rating:

5.0

Dropped off at night, took way to long to check out on phone due to poor cell phone coverage in that location and they were closed.