Was very displeased with returning the unit we rented. Had to wait for the employee to report to work' to check the rental truck in. Was told it would be 8am. The employee didn't show up until 8:20. Then' we asked when we rented to if we could smoke in it, since it had an ashtray. We were told yes. Yet' were charged 25. Cause of smoking in the truck. We requested a final receipt. They couldn't print one out. Offered to send one via email. NEVER GOT A RECEIPT. JUST VERY DISPLEASED WITH OVERALL. AND MY MONEY SPENDS GOOD ANYWHERE. WILL NOT BE USING THIS LOCATION AGAIN.Jessica P.
Customer Reviews for Campioni's True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William N.
DO ALIGNMENTS ON YOUR TRUCKS! Give the locations a DIRECT and FAST connection to customer service to fix problems. The people at the location were kind and helpful, but I had to wait 45 minutes to get the truck due to customer service changing my reservation without my consent. The location was unable to fix it without calling customer service. I had traveled nearly 3 hours already with a baby in the car. And was traveling back nearly 3 hours the same day after loading the truck!!! UNACCEPTABLE.Sara G.
Customer did not leave a comment.tim S.
Customer did not leave a comment.Jeff G.
Customer did not leave a comment.James A.
Customer did not leave a comment.RYAN K.
this was not scheduled pick up location. second time in a row uhaul didnt have the reserved equiptment i wanted and also both times had to go extra 25 minutes wrong way to get it. they did however not charge me more for different equiptment, however a truck twice the size used a LOT more fuel than i needed. truck reeked of smoke and had previous renters paperwork and information in itTodd R.
Customer did not leave a comment.David M.
Nothing. Transaction was fast and smooth.THOMAS V.
Customer did not leave a comment.james C.
Customer did not leave a comment.James Y.
Customer did not leave a comment.Amy N.
Customer did not leave a comment.RANDY G.
Customer did not leave a comment.Lawrence B.
Employee tried to lie about damage done to the truck. He said pictures were taken when I picked the truck up with no damage, but the only pictures he had were from 3 months ago. He also did not know how to check in a truck and need to call for assistance which too way longer than it should.Cody K.
Customer did not leave a comment.NICHOLAS JOSEPH H.
Customer did not leave a comment.ROBERT V.
Customer did not leave a comment.ROBERT YALMER V.
Better directions inside the store to the UHaul counter.MARK F.
Customer did not leave a comment.Gregg L.
Customer did not leave a comment.MICHAEL JAMES L.
Customer did not leave a comment.Julie F.
Customer did not leave a comment.Tiffany P.
Customer did not leave a comment.MICAH K.
Customer did not leave a comment.John R.
Customer did not leave a comment.Leslie S.
Customer did not leave a comment.Leonard S.
I have used this location and same folks three times now, no complaints whatsoever.Donald R.
Customer did not leave a comment.Albert U.
Processing speed at the front and back end has to he increased.Michael M.
Easiest drop off ever. ThanksJeffrey M.
Customer did not leave a comment.Robin H.
Customer did not leave a comment.JEANNE W.
Refund me correctly and not have to go through that process again!CARLI DANIELLE O.
Customer did not leave a comment.roger H.
It took 2 hours to pick up my reserved truck even though I had a reservation with a pickup time.Emily B.
Customer did not leave a comment.Theodorewilliam K.
Customer did not leave a comment.Ashley H.
Mask use during the pandemic was inconsistent. My drop off location was changed to one twenty minutes away, and I had to raise my voice and call the customer service line at uhaul to drop off at the contracted location. It was an hour waste of my time, but I had no choice, my car was there and I didn't have a second driver.Daniellee K.
There was a roof leak.Pamela D.
Customer did not leave a comment.James F.
All good.Gerald Y.
Customer did not leave a comment.Raymond G.
Customer did not leave a comment.JAMES ANDREW M.
I told the employee that I had an AWD vehicle I needed to tow, and she told me that the tow dolly would work well for that. Well, you can't tow an all wheel drive vehicle with a tow dolly without removing the drive axle, which I don't think most normal people can do, so I'd work on training your staff to know what can and can't be used.Cameron S.
Easy pickup and easy drop off, thank you U-HAUL.John C.
Customer did not leave a comment.BRIAN B.
When trailer returned, you need someone strong enough to take the trailer for return.... it's heavy and a little girl could not handle the weight to take it off the hitch.David S.
Customer did not leave a comment.Jamieallen J.
Bad customer service. The out side of the truck was very dirty. The inside of the box and truck was clean. The sales person helping me said I was being to picky showing damage during my inspection.Dale S.
I started by waiting 45 minutes to talk to someone (I was the only one in line) if there were any customers I could understand but I appeared to be one of three people in the entire store for the hour+ I was there - OK I still would have given 3-4 stars after that because the girl who did help me was nice despite the fact she should have told me I didn't need the insurance instead of making me feel like I had to have it (checking with my car ins later I was fully covered without it but since the worker had no training on what it was even for I found this out later because I wanted to know on case it were to come up again) but I suppose the best I can do now is learn from this mistake and warn others not to be misled by the made-up/nonsense ads for pricing. First of all the worker couldn't tell me anything about the insurance options except that she didn't think my car ins covered me (like it would with any other car rental) so I felt forced into buying the lower option of $23/$25 even though no one could tell me anything about what that covered except the bigger $70 something dollar one was only for canopy damage?? The van I wanted was listed at $19, that was likely a website problem that said they even had that as the gal told me they never carry those vehicles - so ok I understand that - I go for the smallest available option $29 plus $0.69/mile. I went 36 miles total, I had reset the trip before I left the rental place, returned it an hour or two early and because no one was around again from u-haul they said â€œI'll do my best to make sure no late fee goes onâ€ around 1pm - this was no after hours business or anything. I was charged $91 NINETY ONE dollars to use a truck - oh and I had to put $15 in gas in it so make that $116 ONE HUNDRED SIXTEEN DOLLARS to use a truck for less than a day to go to the next town and back once. This is so far past false advertising I don't even know what to call it?! I should have left when no one was there after 30 mins but I thought I was getting a decent affordable option where I didn't need to ask a friend for help - little did I know... So I stayed and waited for someone to be tracked down, I just lost my father and was on a tight time table to move his things, I really didn't have time to think it through again - when the price goes from $29/$50 up to $81 plus gas, plus I was charged $10 mystery dollars on top of that after I returned it - I can see now I should have walked away, but at the time I somehow thought I'd be refunded some money as she told me â€œsome of this will probably come off when you return itâ€ OH and thankfully I caught that I was being charged a second day because the total charges were close to $200 and I was told â€œdon't worry about the $100 unless you're paying cashâ€ which I planned to but decided to use my card as she said that was easier - I realized later she meant that was an extra deposit charge but I was so unclear at the time and I was very nearly charged for 2 days and very nearlMargaret L.
Customer did not leave a comment.James P.
Customer did not leave a comment.Erin B.
Customer did not leave a comment.Charles P.
Extremely friendly and competent help!Jeff C.
Have more people at the store who know how to process a U-Haul rental. Had to delay my trip a couple hours or pay for an extra day if I picked it up the night before. Wanted to get the move done in one day.Marc N.
The wait inside was long. The computer equipment was not working. The truck was covered in snow and did not include a brush. (It was late November. It had already been snowing for weeks. The location sells brushes. It was reasonable to expect that there would be one in the truck.) The parking lot had been plowed such that there was a small snowbank blocking the truck in, and the truck was on ice, so it was very difficult to get it out of its spot. One of us went back inside to ask for help, but the other was able to get the truck out before help came. Other than that, everything was fine. The truck was in good shape. Everything worked as expected.Megan S.
Customer did not leave a comment.Garth B.
Everything went perfect...David M.
We made a rental agreement for a 5x8 cargo trailer. That was changed by your company to a 4x8 which did not fit the furniture we had to move. We were moving my son out of school 8 hours from home. The agreement was also changed to a location 15 mile farther away without letting me know in a different city. The location therefore did not have the proper trailer and the staff had no idea what to do to fix the problem. We ended up using the smaller trailer and could not fit my sons dresser in it to bring it home. I'm really upset with the fact the I rented this 2 months prior to actually need it, confirmed it 2 days prior to needing it and was basically told we don't have what you rented.. tough luck. On top of that the trailer did not have the proper wiring harness so someone had to steal from another trailer to make it work.Matthew S.
Customer did not leave a comment.David P.
First I was told I owed an extra $119.00 I asked why they said I returned equipment late, I said it was due back on Tuesday (November 19) I returned it Sunday November 17th how can it be late? Then I was told it was because I returned the uhaul with less gas in it. I said but you have my 100.00 cash deposit, they said it cost 118.00 to fill it up. (For less than a 1/2 tabk?) I'm calling b.s. so I still don't understand how I owe a. Extra $119.00. When I should of been getting a refund.Peter F.
Customer did not leave a comment.Janie A.
Excellent serviceMonty A.
Jaida was our customer service rep...she was AWESOME very helpful, professional and friendly...great addition to your team!!Michael J.
We were very pleased with our experience. Our only complaint would be that the pull out ramp is a bit steep but it's understandable that you have to consider folks that may not have much room for a longer ramp.Genevieve K.
Having vans with a hitch that could pull at least 5,000 pounds.juan H.
Customer did not leave a comment.James M.
Customer did not leave a comment.Shelly L.
very friendly staffMaria V.
Customer did not leave a comment.Marcia V.
Customer did not leave a comment.Thomas F.
should have people trained on how to do a rental. totally lost on how to do it!PAUL H.
Staff at Campioni's was fine, easy to work with. They did a good job. The issue i had was that i did the reservation 2 weeks in advance for an in town rental at a different location.. by the time i went to pick up, the reservation had been changed to one way, my address was incorrect, and all vehicle info was not on the reservation.Keith A.
The truck was so noisy that a conversation ended up in yelling and playing the radio was impossible.. the box for cargo leaks during rain. The transmission needs service as do the brakes.Loyal W.
This location has only one person who can handle rental and I'd Angle isn't there you don't get service. The details of this rental is a mess. If you want specicifics call me. This was patheticDoug D.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Alexander K.
Jaida T was awesome! Very kind and informative and willing to help.Bret H.
Associates need to read the customers' order and prep the truck accordingly [no ordered utility dolly or furniture blankets on truck]Daniel P.
Customer did not leave a comment.Doug D.
Make sure the web sight doesn't freeze up first of all. It was like a 25 min phone call to just reserve the trailer.. how about letting the person renting be able to put all the info in themselves at the time of reserving the equipment. It took almost an hour to get out the door after I got there for my 3 pm reservation. Literally it was 3:50 when I pulled out of the parking lot. When I used uhaul 4 years ago it was the same.Harold T.
Last year, when returning from Arizona, this place was terrible. This year, they were very pleasant and immediately helped me.Robert A.
My agent Jaida went up and above her job duty to make sure my rental experience was GREAT! I will be very happy to tell everyone about my experience with this store, I will highly recommend them all the time! Thanks again uhaul and thanks again Jaida for the excellent service!!!Ted N.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.KAITLYN S.
Customer did not leave a comment.Kim R.
Customer did not leave a comment.John K.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Gregory B.
Excellent customer service!Eric K.
Customer did not leave a comment.melissa J.
Customer did not leave a comment.melissa J.
Inside was dirty and stained from beverages. Box was not swept. Found several small peice sod last renters belongings. Seems Uhaul very adamant about a pick up time. Truck all iced up when we arrived. Biggest issue was I had reserved a trailer approximately a week and a half ahead of time and then there was not one available short of me having to drive xtra 140 miles and back to get it. You were able to give me a truck to compensate but if I hadn't had enough drivers with me I would have been screwed, plus having $$125 in fuel costs I wasn't planning for.Todd R.
Our drop off time was 8 am, however this location was not staffed with trained rental personnel until 11 am. The woman who assisted me was kind and helpful but she was not trained on drop off.Michelle M.
Very nice people and attentive to our needs-again great job to all involved in our moving adventure and providing great equipment and well maintaineddennis L.
Was told that I would get 68 dollars back when trailer was returned now it's 30 and have to wait for it in the mail and was charger for another day because they were not open when I got homerichard S.
Customer did not leave a comment.kristina R.
Service was very good.Joe S.